Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,850 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I ordered from fashion nova l never received my package. Please don't play with your money.”

Fashionnova 1 star review on 16th August 2022

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Posted 2 years ago

“It has been a month and my order still has not arrived. Despite contacting Fashion Nova, I got a generic email saying international shipping can take 12-15 days. It is past this timeline and still no update on my tracking number or an estimated delivery date. No response from FN when followed up.”

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Posted 2 years ago

“I have a wedding to attend next week… it is a formal wedding and I have to look nice. I purchased two dresses from fashion nova for $117. Paid for fast shipping so was a little extra. Figured my dresses would arrive quickly. The next day I got a message stating they were cancelling my purchase because my billing address didn’t match where I was sending it. But I was trying to send it to my girlfriends house 🤦‍♀️ Anyways, that part is understandable. Butttttt it’s now been 6 days and I still don’t have a refund. And the wedding is next Saturday and I still don’t have money or anything to wear now. So I’m not happy about that. I order off fashion nova a lot but this is ridiculous. Where is my money?”

Fashionnova 1 star review on 12th August 2022

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Posted 2 years ago

“Think very hard before you order from Fashion Nova because your package may never arrive. I placed an almost $90 order, which may not be a lot to some people, and never received my package. Tracking said that it was placed in a parcel locker. I checked my mailbox 30 minutes after I received the notification, and there was no package nor notice regarding a delivery in my mailbox. I contacted Fashion Nova, and they basically said oh well, we shipped it. That was 5 days ago, and Fashion Nova will not allow me to submit a claim for a lost package. I feel very disappointed because I needed that outfit for my 45th High School reunion. I guess I will have to eat that loss because I will not receive a refund or store credit. Perhaps I am wrong and I could be however, in MY opinion, that is terrible customer service.”

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Posted 2 years ago

“Epg is the worst postage service Fashinova needs to realy consult Shein and ask them who they use.Awlways expect delays”

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Posted 2 years ago

“Never ever order from FN! Yeah there products look nice and you get excited for nothing. You either don't receive your product on time or not at all. You can't even talk to a live person. Scam scam scam! I purchased items weeks b4 talking a trip to Cancun. My package came days after I left so I returned them which was a hassle to do. Then when they received the package they never refunded my money. I had to call my credit card company and report that FN received the package but never refunded the money back to my card. To all customers, report any money not put back into your account with your bank and or report it as you never made the purchase with your bank or credit card company so you can receive your money back. Fashion Nova has become a scam company since covid with little to no concern about there clients and there customer service tactics. Just avoid them all together.”

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Posted 2 years ago

“I purchased both my items a month ago still no updates on their tracking still according to the tracking they haven't even left the USA let alone on its wat to Australia, customer service is a joke saying there is not an issue continue to wait to a given date then when that date comes and goes with no change on tracking told to wait again ,I wish I had never heard of this rubbish lieing company ,never ever again just hoping PayPal get my money back ,avoid these people at all costs”

Fashionnova 1 star review on 1st August 2022

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Posted 2 years ago

“I have been ordering from this company for many years now, spending thousands of dollars throughout the years. I recently placed an order in July 2022 for merchandise over $200 worth. The items according to Fashion Nova were delivered. I was at my home the day of the delivery and I did not receive my package. I received other packages but not Fashion Novas package. I immediately reached put to their customer service and they responded stating they are not responsible for stolen merchandise and that I should file a police report. This is unacceptable. I will not be purchasing from this company again. Horrible customer service! I feel scammed and robbed of my hard earned money.”

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Posted 2 years ago

“Bad experiences on their reviews/comment. You never can have your comment correctly there. Your likes just won't be uploaded...”

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Posted 2 years ago

“Horrible customer service refuse to send my other heel after sending me two right shoes. Told me I’m over the damage deadline the items are not damage they sent me two of the same heels. Never worn I also hate that they never give you your money back only a gift card. What if I don’t want to shop with the company any more!”

Fashionnova 1 star review on 27th July 2022

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Posted 2 years ago

“Fashion Nova is all about lies. Your likes just won't be accepted on the comments. It will not show at all.”

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Posted 2 years ago

“Fashion Nova were limited my likes on the reviews. That is not good at all. We should have the right to like or dislike the comments.”

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Posted 2 years ago

“I would give FN -1 stars. I ordered items from FN 3 weeks ago and I never received sandals I ordered. I tried contacting them and they don’t answer their phone because they only do emailed customer service. I tried contacting them 3 separate times and I still have not received a response from them. I will never order from them again. I will be contacting the FTC. This isn’t right!”

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Posted 2 years ago

“Paid for the expedited shipping missed by two days, no need to advertise for something you can't deliver.”

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Posted 2 years ago

“Expedited shipping is an absolute scam. Ordered on a Monday and was told it would be here by Thursday. Today is Thursday and it’s just now getting sent to distribution center. Don’t advertise for something u don’t have!!”

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Posted 2 years ago

“I ordered some items on the 3rd of June and the estimated delivery was 21st of June.Had bought for my birthday only to be sent a message on the 28th that the items had been delivered.Didnt receive any items and not even the tracking number was working the whole time.Itried contacting fashion nova only for them to tell me that reporting the same issue several times was not going to resolve anything.THAT WAS 100EUROS!!!!!first and the last time buying from fashion nova”

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Posted 2 years ago

“PLEASE DO NOT ORDER FROM FASHION NOVA-you will be disappointed.”

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Posted 2 years ago

“I don't want to give them a star but I had to pick one to write the review. I ordered on 4/25/22 I have not received my order. I emailed them and got a respond that they do not have a resolution for me meaning they aren't going to refund me my $123.03. So I lost out on $123.03 without receiving my merchandise! I was being patient because I understand everyone is short staff. This is not right that they have done this to a lot of customers!!”

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Posted 2 years ago

“If you don’t receive or are missing some items from your order don’t expect to get a response from them. I ordered a shirt set and never received the shorts. I contacted them twice and have yet to get a response. A week is enough time to have been able to respond. I will not be ordering anything from this business again.”

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Posted 2 years ago

“I ordered clothing items from Fashion Nova on June 22, 2022 with a credit that I had received. I used the rush shipping method so it should have arrived June 24th. It was shipped but has been sitting at one of the FEDEX facilities since the 24th. I called FEDEX and they tried to locate the package but told me its lost and I should contact the shipper. I have contacted them and all they sent was a$10 credit. My order was $108.00. I am contacting the FTC and BBB, today. Just like someone else stated we all need to do the same. I have been a customer for more than 3 years and this is my first negative encounter but also my last. They need to improve their customer service.”

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Posted 2 years ago

Fashionnova is rated 2.0 based on 2,850 reviews