Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“From and will Making payments on items I never gotten. My first time buying from them and most likely will be my last time. There customer service is all bot chat. I lost a 100.00 just ripped off online. It's been over a week now.”

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Posted 2 years ago

“I placed an order and it automatically modified my shipping address Once I changed my billing address and I didn’t notice until check out when the order had been processed. I emailed them And I didn’t get a response until the next day saying that they were unable to change the address or make any changes to the order. The order had not even been processed or shipped. Now my order is going to be delivered to the wrong address and they are not going to do anything about it, they won’t let you change your order nor cancel it once it’s been placed. I find it ridiculous that they won’t let you mo modify your order when it hasn’t even been shipped out or processed. their customer support is horrible. You can’t talk to an agent directly. You have to email them and they won’t respond right away. I’m never ordering from Fashion Nova ever again after reading the reviews.”

Fashionnova 1 star review on 26th September 2022

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Posted 2 years ago

“Their quality is bo bad lately yet the price is very high unless they have a sale. I’m done with them,they have have nice tracksuit but not good quality at all.”

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Posted 2 years ago

“Y’all kept harassing me to place an order to receive rush shipping so I did under the assumption that my order would be here today. Emailed your customer service department and I a condescending email as though I was dumb or didn’t understand what rush meant. When it was clear as day that if I placed my order before 2 pm EST it would be here tomorrow. Seems you guys are itching for another day in court.”

Fashionnova 1 star review on 23rd September 2022

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Posted 2 years ago

“Worst shopping experience ever. I ended up returning all items. I was given a gift card not my money. Then I tried to purchase new items but the website has no where to enter gift card to pay for purchases. NEVER AGAIN!”

Helpful Report

Posted 2 years ago

“I placed an order totalling $434.86 under number 93674240 I returned the items listed below. Combat cutie shorts - Black Combat cutie shorts - White Combat cutie shorts - Camo Cargo Belted shorts - Olive Cargo Belted shorts - Cognac Cargo Belted shorts - Camo Buckle Up Cargo shorts - Camo Lose Control Set After the Storm Dress Move Attention Legging Dreaming jumpsuit Fashion Nova issued me a credit in the amount of 382.88 in form of a gift card and then disabled the gift card claiming there is an issue with the return. If there was a question about the returned items, why wasn't I first contacted and given the opportunity to investigate on my end before cancelling my gift card and leaving me in the dark about it? I returned everything except two bathing suits, one for $23.99 and the other for $27.99. This gives me a credit balance of $382.88 which is still owed to me. I am a long time Fashion Nova customer and when I make a purchase and the quality and or fit are not as advertised or do not work for me I simply return those items in accordance with Fashion Nova's return policy. Fashionnova owes me a credit, has not responded to my inquiry, refuses to refund my credit card and will not issue a store credit. I would like my credit card credit or a gift card in the full amount owed to me.”

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Posted 2 years ago

“THE RETURN POLICY IS VERY DIFFICULT. I WILL NOT ORDER FROM THEM AGAIN.”

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Posted 2 years ago

“I placed a order anticipating on wearing it for my anniversary. I never received my package. I was not able to reach anyone via phone only email regarding this matter. I'm still waiting on a reply from fashion nova and their courier company LSO. I'm out of my money and had to last minute shop for an outfit for my anniversary. Won't be ordering here, pr recommending them to anyone.”

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Posted 2 years ago

“Loved #fashion Nova until they burned me out of $150 never sent my items and said delivered the very next day after ordering lol...they didn't even process it yet but was delivered yeah right. And because their system says delivered they can't prove other wise so their goes my hard earned money down the drain.”

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Posted 2 years ago

“Terrible Customer service. Does NOT stand behind it's products. I ordered the camo jumpsuit (first time customer). It took almost 3 weeks to arrive. I was excited to finally get it! When I opened it it had a smell number 1. number 2 the material is like sandpaper. number 3. It is NOT true to size. I followed the chart they provide on website. I asked for a refund they said they only refund to store credit. NO thanks. they wanted me to pay to ship it back and then I would 20% of what I paid for it. Do NOT buy from Fashion Nova!!”

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Posted 2 years ago

“I received an item was demaged. The sequins were fallowing and the sticking was coming off. The item was too big me as well. I requested a refund but only half of it was received as a gift card. Sorry but i wont be shopping here again”

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Posted 2 years ago

“The jeans i received came damaged. Black stains everywhere. I sent a picture immediately via email. I was offered a refund or credit, i opted for a refund however they never responded back after that. I wrote numerous emails and they are still ignoring. If i dont get my refund il be posting on twitter, instagram and snapchat !! Worst service ever. Paid for something thats damaged and wont even respond.”

Fashionnova 1 star review on 14th September 2022

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Posted 2 years ago

“Even though everything is over priced, it is a hassle trying to return, you can not talk to a live agent and the customer is responsible to but the return shipping label. They are a large company that should be providing better customer service. Smh”

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Posted 2 years ago

“Ordered a few things as a surprise for my girlfriend because the site said standard shipping would only take two days to arrive before the weekend which was perfect. Now three days later my order hasnt even been processed to ship and their terrible customer service on the website gives no option for them to help you because the order hadnt shipped yet AND you cant cancel your order even though they havent even processed it yet you have to wait until it finally ships then go through the return process. What a joke of a company never making another purchase with them.”

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Posted 2 years ago

“They sent the wrong order. You can never get ahold of customer service to resolve issues. They have you fill out an online form to report your problem and from there they proceed to do absolutely nothing - you just get a series of autogenerated emails asking you to provide the same information that you already provided. Wouldn't buy from them, its a waste of time and money. So much frustration.”

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Posted 2 years ago

“They need real life people taking your questions I’ve had a nightmare trying to contact you people and I still have it I can’t find my order they pulled my money from my account and I want my purchase please contact me at 626-488-7929 Linda I’m really upset”

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Posted 2 years ago

“3 days writing that please help me get my package, 3 days because they asked me to wait 72 hours and this was their response Fashion Nova is not responsible for any delivered packages that may have been stolen or picked up by mistake. We strive to ensure every customer is satisfied with our business, and I apologize for any way we may have inconvenienced you.”

Fashionnova 1 star review on 6th September 2022

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Posted 2 years ago

“Not being able to get your refund money back from a multi million dollar company, is completely unethical. If I ordered something within 20 minutes I should be able to cancel it. Y’all moving like scammers, that are still working out the basement of ya momma house.”

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Posted 2 years ago

“This company is completely incompetent and need to be shut down immediately! If you care about your funds be sure to never ever order from this site, I spent $190 be it took them almost a whole month to deliver my package and when I received a notification that has been delivered, best believe it was no where to be found. I got doorcam that has 360 degree view and nobody showed up to my doorstep. Most courier companies take pictures of the package on your doorstep to assure you it’s been delivered. The notification and time stamp on the app have a 6hrs gap, which shows you something is afoot. It’s a fraudulent site and need to be put out of business asap! Customer service is appalling with their automated messaging which shows you their level of concern. I urge anybody reading this to never use this site unless you want to go through a headache just to be told they can’t do anything about it. The sad part is I’m not they only complainant read through all the messages they seem to have the same issue.”

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Posted 2 years ago

“I recently ordered a few jeans and a shirt totaling to $84 with expected delivery on 8-22. The day came and said it was delivered but never received it. I complained about I never received it and say said to get a hold of the shipper (ontrac) After contacting them they stated that packaged was delivered but I never received it. They opened up a investigation and was provided a case #. They told me to contact Fashion nova with you case # which I did. After going back and forth with them they told me unfortunately they cannot do anything about my lost. They said get a police report. Really ? For $84. This is a multimillion dollar company and the only thing they can do is to give me a $15 gift card due to my lost package. Can't even buy myself a jean with that. So sad !! Never again I will ever buy from them.”

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Posted 2 years ago

Fashionnova is rated 2.0 based on 2,834 reviews