Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not Recommended !”

Helpful Report

Posted 4 years ago

“Been a month and haven’t received anything, I ordered 2 sets with fast shipping. Customer service won’t even reply. What a scam. Do not purchase from this money-hungry company. They won’t even refund you or bother to reply unless you’re a celebrity.”

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Posted 4 years ago

“I’ve been waiting almost a month for my items. I know with this whole pandemic it’s going to be difficult but I am also a nurse during this pandemic so it’ll be nice if I had my orders on time”

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Posted 4 years ago

“Terrible return policy. You receive in store credit only and you have to pay for shipping it back to them. Won’t be shopping here again.”

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Posted 4 years ago

“I’ve ordered from fashionnova 3 times now. I’ve had nothing but good experiences with this company. I know my sizes now and only had to make one return. The quality of the jeans and jean shorts that I ordered are excellent. I absolutely love this company and will be a regular customer. Especially through this pandemic it’s hard to find good quality clothes. Thank you fashionnova!”

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Posted 4 years ago

“They sent me the wrong item. Highly unreliable”

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Posted 4 years ago

“Fashionnova sent me a 50% off + free 2 days shipping coupon, so I went to look at their website and put many items in my cart, but the coupon didn't work at all when I checked out. It's a fraud, right? Just got me to look at their website.”

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Posted 4 years ago

“Fashionnova sent me a 50% discount +free shipping coupon, so I went to look at their website and choose many items put in to my cart, when I went to check out, the coupon does work at all, so it's a fraud, right?”

Helpful Report

Posted 4 years ago

“After I purchased my order of almost 200$ they charged my card and did not send a confirmation email, also there is no order history on my FN account. The only proof the order was made is from my bank. Their customer service is awful and is not even responding. DON’T shop at Fashion Nova.”

Helpful Report

Posted 4 years ago

“Worst sizing, worst service & bad customer care! My bottom pants stitching came after after wearing it for 2 hours at dinner 🙊 Would never buy from this site again! Also took almost 2 months to receive my order!”

Helpful Report

Posted 4 years ago

“I like Fashion Nova. Just with any online purchase you never know. I see some of these reviews and you know when you first order from a new place especially online it is good to only order a couple of items. I had ordered a few things in medium because that's what I normally wear and even though they fit me they were snug but good. I will just order large next time. And I love their pants, they are so comfortable. I am very picky about Jean's but will be ordering mine from here from now on. I am torn on whether or not to go off of reviews of a product because I have noticed that when I first ordered pants from them I noticed a lot of them had reviews from women who were the same height and about the same weight as me...I am 5'6 and about 145lbs...there were a couple girls that were about the exact same as me who said they ordered size 13 and they fit good for them. Luckily I finally went with a size 9 and they fit perfect (and yes I have a big butt) so I was glad I went with my gut. But there have been a few items that I did go by reviews (not jeans) and they fit perfect. I believe it has to do with your body shape too. I would recommend them.”

Helpful Report

Posted 4 years ago

“I had my order returned and I was given a e-gift card as credit. I called the customer service number and explained my issue. There was no explanation to why my order was cancelled but I've been told that it might've been in the shipping carrier's process. The lady quickly corrected my order and less than 6 hours later I have already received good updates from FN, my order is on the way. Their customer service line isn't as bad as many people claim to experience on online reviews. Just make sure you review your orders properly before blaming FN on having terrible service.”

Helpful Report

Posted 4 years ago

“I gave three stares because I would shop at their store. They have cute clothes with an affordable price. I would not order online from them again. If you make a return it is in store credit only and you have to pay for shipping back a product you’re not satisfied with.”

Helpful Report

Posted 4 years ago

“I ordered several items and sent back close to $250 worth and nowhere did it mention when I returned items accordingly that they KEPT my money and put it on a gift card. This is the biggest rip off and the worst customer service you could ever imagine! I gave one star because I had to give something. So upsetting!!!! HIGHLY do NOT recommend.”

Helpful Report

Posted 4 years ago

“Price too high for cheap low quality clothing. You can see right through the fabric of an active set I ordered. You literally cannot dry any of the clothes without them shrinking or the stitching coming out. Size charts are wrong. I ordered from fashionnova with hope in a better experience every time but i fooled myself. This is my last time ordering from fashion nova. I guess its fine if youre wearing it once and tossing it afterwards, but other than that its NOT worth the wait or the price.”

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Posted 4 years ago

“There awful never buy bathing suits from here it gives you the wrong size guide and you can’t return it”

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Posted 4 years ago

“I have a holiday coming up in a couple of days or so and i ordered clothes from fashion nova and me i am ocd so i want everything to be perfect also i did the overnight shipping which added more money and i thought it was worth it AND IT DID NOT COME THE NEXT DAY AND EVERY TIME I CHECK MY EMAIL IT SAYS ITS DELAYED WE WILL BRING IT TMR THIS IS VERY IRRITATING AND I WONT HAVE NOTHING TO WEAR FOR MY HOLIDAY AND THIS HAS TO BE THE WORST PLACE EVER TO SHOP THE SHIPPING TAKES SO LONG”

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Posted 4 years ago

“Never received my package for the second time. They just care about the money and don’t care for customers. Worst company to shop at.”

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Posted 4 years ago

“I ordered jeans 2 months ago and they haven’t came.. I wouldn’t trust them if I were you!”

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Posted 4 years ago

“If I could give them no stars I would. I created a return, decided to try and ship it through my own carrier only to find out it would cost $20 to ship back. I saw that they had an option to purchase a shipping label for $7.99. I emailed customer service numerous times, and they just kept sending me the return policy over and over again. Finally got a response of “sorry for the inconvenience but we can not make changes to returns” even though it states in their policy that you can choose to cancel a return if you want. It’s been back and forth for over a week now, so I’ll have to spend $20 just to get a $60 store credit. Then they offer you a 25% off coupon even though their normal sales are 30-40% off. It’s a scam, your money is lost, that’s it. Especially in difficult times like this, they don’t care about the customer what so ever. Please save your money and do not ship at Fashion Nova.”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,834 reviews