Name: Fashionnova
Rating: 1.97

“My order did not arrive on time. I kept on checking the website and noticed that the date was always changing. I contact customer service and they said I should contact the carrier, so I had a look with the tracking number but it didn't give me any information because it was not available yet. Went back to fashionnova website and the date was changing again saying ready to go. Very disappointed with their services”

Helpful Report

Posted 4 years ago

“I’ve ordered plenty of times and I’ve had my share of issues with subpar quality clothing sewn incorrectly, seams not sewn all the way, zippers not working. I’d rather pay for better quality clothing that will last than try to save a few bucks.”

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Posted 4 years ago

“Worst ever order my wife a christmas present and it never came. Then i try to call and contact them with lil to no response. They said my package was delivered but i was outside and there was no one is site.”

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Posted 4 years ago

“FASHION NOVA is a complete scam. I ordered a total of 10 items during there 50% off sale on Black Friday and paid for 2 day shipping. I received my order over 2 weeks later. Surprisingly I only received 4 out of the 10 items I ordered. I then received an email stating I will be receiving store credit for the 6 items that were not shipped to me because they were out of stock! I tried for days to speak to customer service to no avail. Finally I received an email reply stating they do not give refunds or do exchanges and store credit was my only option. I was absolutely disgusted and shocked to see the items they claimed to have out of stock still listed online on their website. Regarding the 2 day shipping they fail to tell the consumer that doesn't include the week long processing time. The quality of clothes is cheap and not worth it to be completely honest. I personally will never order from Fashion Nova ever again. Please contact your bank and dispute the charges as fraud if this happens to you.”

Helpful Report

Posted 4 years ago

“FASHION NOVA is a complete scam. I ordered a total of 10 items during there 50% off sale on Black Friday and paid for 2 day shipping. I received my order over 2 weeks later. Surprisingly I only received 4 out of the 10 items I ordered. I then received an email stating I will be receiving store credit for the 6 items that were not shipped to me because they were out of stock! I tried for days to speak to customer service to no avail. Finally I received an email reply stating they do not give refunds or do exchanges and store credit was my only option. I was absolutely disgusted and shocked to see the items they claimed to have out of stock still listed online on their website. Regarding the 2 day shipping they fail to tell the consumer that doesn't include the week long processing time. The quality of clothes is cheap and not worth it to be completely honest. I personally will never order from Fashion Nova ever again. Please contact your bank and dispute the charges as fraud if this happens to you.”

Helpful Report

Posted 4 years ago

“Very bad customer service.. it’s my Ability to track a package down when you ship it to the wrong answer”

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Posted 4 years ago

“My Experience Very bad customer service if y’all keep up with bad customers service y’all won’t be in business for long .. y’all ship my package to a different state y’all told me it’s my responsibility to track down my package when I never ship anything to that address I will never shop with y’all again.. Y’all don’t care about your customers that does number work in Retail”

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Posted 4 years ago

“Dear FN Team, I want to speak to a manager or someone who is actually able to help me and solve this problem. I ordered 46 items, after a few days I have been told 1 items is not in stock, after a few days 2 were not in stock. I ASKED SEVERAL TIMES WHICH ITEMS YOU ARE TALKING ABOUT. I received an order summery and a refund regarding missing items: 40 out of 46 were availabe, shipped and paid. 18 items arrived. Where is the rest?!?!?! Also, the list in the order for returns is wrong. Items have been listed, I never oredered and Items which were not even in the package. So I only received Items I ordered but the list is wrong and 22 items are missing even though I paid for 40. I want my order and I expect you to solve this!”

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Posted 4 years ago

“Bought about 30 dollars white distressed jeans from them and first of all the size was not an 11 it was more like a 5 and it was so cheap material! Literally the last time I’ll ever buy from them. Aside from that I ordered a lot of stuff from them and the dates of arrivals were confusing. They never let me know when the date of arrival would be and when it came they were able to fit 15 clothing items in a small package!!!! Can y’all believe it! 160 bucks of clothing in one small medium almost sized bag. Waste of time and money!!!”

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Posted 4 years ago

“I ordered clothes on December 3rd and 5th. My order came out to about $200. I specifically bought clothes for the weekend of the 13th and 14th. When checking out, I was told that my first order would arrive by the 11th and my second order would arrive on the 13th. My shipping date has now changed 4 times. Now 9 days have been added to my arrival date. I contacted fashion nova several times but no one contacted me back. I sent several emails. I called the call center many times. I even went as far as tweeting and messaging them on twitter. Not once have I received a response. Fashion nova sends me emails to by more stuff without sending my first orders. I finally received my tracking number and was told that my shipment would arrive on the 12th of December. It is now the 13th of December and Ontrac states that they have yet to receive a package from fashion nova. I understand it gets busy over the Holiday season but they dont take the time to contact their customers and update on the CORRECT ARRIVAL DATE.”

Helpful Report

Posted 4 years ago

“I ordered clothes on December 3rd and 5th. My order came out to about $200. I specifically bought clothes for the weekend of the 13th and 14th. When checking out, I was told that my first order would arrive by the 11th and my second order would arrive on the 13th. My shipping date has now changed 4 times. Now 9 days have been added to my arrival date. I contacted fashion nova several times but no one contacted me back. I sent several emails. I called the call center many times. I even went as far as tweeting and messaging them on twitter. Not once have I received a response. Fashion nova sends me emails to by more stuff without sending my first orders. I finally received my tracking number and was told that my shipment would arrive on the 12th of December. It is now the 13th of December and Ontrac states that they have yet to receive a package from fashion nova. I understand it gets busy over the Holiday season but they dont take the time to contact their customers and update on the CORRECT ARRIVAL DATE.”

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Posted 4 years ago

“My order arrived with multiple items missing and with one item that I didn't even order, no Paper receipt not even a return label incase I want to return something. I have email them the past 3 days about it and no one answer, I have call them and also no one answers.. never ordering from here again ! Save your money !”

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Posted 4 years ago

“My order arrived with two items missing, I have 3 days sending them Multiple emails About it and no one has gotten back to me... never ordering here again!”

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Posted 4 years ago

“NEVER AGAIN. First and last time I’m shopping here . They do not want to refund you your money . Even exchanging is difficult. Don’t do business with them !!”

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Posted 4 years ago

“They need to start putting bubble wrap on the earrings. You paying $7-$12 for earrings to arrive damaged it never fails 😩 the earrings be so pretty . Once I receive the stick be all bent up or either the rhinestones has fallen out .”

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Posted 4 years ago

“Customer Service on a messed up order. They also raise the price on items when they offer “ bigger deals “. Does anyone else notice this?”

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Posted 4 years ago

“I made a mistake with my order by clicking the wrong shipping and I called right away to see if they could fix it and the women on the phone told me to re order it and call back tomorrow morning (because they were closing soon ) and they would cancel my order. The next day I called 10 times and no one took my call. I even emailed them and nothing then finally at 9 pm that night I got through and the guy told me they couldn’t cancel or refund my order like I was promised. So I asked when my OVERNIGHT delivery package would arrive and he tells me Monday the 16th.... I ordered on Tuesday the 10th. I’ve not only lost $100 but I’ve been left feeling scammed, ripped off and ignored. Don’t ever order from fashion nova they have horrible customer service and cheap shitty clothes.”

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Posted 4 years ago

“I ordered 2 dresses and decided to sent one back . That was October 28 .. it’s no December 12 and they claim they have yet to receive my return and refuses although I sent proof of return to give me a refund ..... this is like a nightmare trying to reach someone one the phone .... and when I reach an agent after about 15 try’s she said Mam am sorry we haven’t received your return and hung up on me 🥺 ... if it’s too good to be true ( meaning the cheap products they sell ) then that should have been my red flag .... never again you guys can keep the return and my money I give up .......”

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Posted 4 years ago

“I wish I could give this company 0 stars. I placed an order Nov 28th and received my tracking number Dec 1st for my package. On Dec 12th I received an email from Fashion Nova that my package had been returned to my residence. I'm thinking that's funny because the tracking number they provided me with still shows the order in the Fashion Nova facility. So I call On Trac to verify this information. On Trac never received the package. Fashion Nova has refused to refund me my money for a product they never sent me. How is a company like this still in business?!!!”

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Posted 4 years ago

“They have cute stuff . But I ordered from many sites at once and fashion nova was the only site that didn't send an update email. Aldo shoes was the fastest delivery and around Christmas time..”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews