Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“An item was missing from my order and they are not willing to ship the rest or to refund me. What a scam. I see more reviews like that. Visa fraud dispute was field .”

Helpful Report

Posted 4 years ago

“A package arrived to my house opened with half my order missing. I reached out to their customer service, who said they cannot do anything and have to file a claim with UPS. Not only did my package take way to long to be shipped, it came with only half the order in it, when the order was valued at over $300. Will UPS expect my claim? They better because that is horrible customer service Fashion Nova. There should be more support given to customers who have shipping issues, ESPECIALLY ones who purchased high quantities of items. BEWARE of this potential customers, do not purchase high amounts of items because apparently half of it will be lost in transit and Fashion Nova will do nothing to help you other than tell you to file a claim.”

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Posted 4 years ago

“Fashion Nova is a popular site, however it seems like as a company you are ripping your customers off. I had a very important event to attend. I decided to go with fashion nova and purchase my attire. Prior to purchasing I was guaranteed a delivery date of 2.12.20. However on 2.12.20 I received an email stating i will not be receiving my items until 2.13.20. I reached out to customer service and they were horrible and inconsiderate. When a packaged stated expected delivery date we as customers know this is not guaranteed. When informing a customer something is guaranteed this assures this date is promised! False advertisement! Poor service! Never will I order from fashion nova”

Helpful Report

Posted 4 years ago

“Ordered over $200 of stuff, was supposed to be delivered on the 4, then it said on the 11, now it’s telling me on the 14, so I called today about my order and they said it was delivered on the 4. I NEVER GOT AN EMAIL, A NOTIFICATION, NOTHING! Now they’re telling me I have to fill out a form to claim that it’s missing and that’ll take at least 10 business days, hows that my problem? This is ridiculous, if I don’t get my order or at least my money back, I’m sueing for robbery. This site should be more serious about their customer’s orders not how to make the website and their pictures look better!!”

Helpful Report

Posted 4 years ago

“Items were 3 days late first of all. Second, quality sucks. Clothes look they came from a discount store. Third, no refunds!! I didn't read the print saying credit only, so I am returning 5 items all of which are useless to me, and I am going to get a credit to a site I never want to use again???????? Stay clear! Buy from websites that offer refunds! Bad policy”

Helpful Report

Posted 4 years ago

“I wanted to return two pieces of clothing because the fit was too big and everytime I tried a return I would get an error saying I couldn't do it at the moment. I emailed them constantly for two weeks straight and never got an answer so I gave up. It sucks because I had higher expectations but I will never again buy from Fashion Nova.”

Helpful Report

Posted 4 years ago

“My order came late because of an "emergency weather update" meanwhile the weather was clear skies... I ordered a stretch jean in a size up and when it arrived it was so small and tight. I also bought a top size L that couldnt even fit my breasts into it. It was basically for an A cup meanwhile I bought L. There was also a huge hole on the side of the shirt. You're not allowed to exchange items which sucks because now I have to pay 7.99 for their shipping label to return the items that were then 50% off and buy new items that are not on sale anymore.”

Helpful Report

Posted 4 years ago

“Do not accidentally order the wrong size, because they claim to not have the ability to modify your order and you aren’t given the chance to cancel it either! I think that is robbery of customers! Especially since the money is taken instantly before it’s even prepared to ship. I tried to return something to get exchanged and their return policy is VERY STRICT! Prices ending in .00, .99, .98? Seriously, that’s basically everything on the site! Therefore I couldn’t even return it. I loved shopping with them and even overlooked how cheap some of the material is, but after this I’m done shopping with them.”

Helpful Report

Posted 4 years ago

“Horrible customer service! Was missing too many pieces called customer service and had to do a long princess im luring emailing pictures of the set with the missing item along with white tag receipt/ ridiculous! Not allowing my daughter to order from there anymore- we can spend our money elsewhere”

Helpful Report

Posted 4 years ago

“Clothes did not fit. Not true to size. The dress is a XL with small arms”

Helpful Report

Posted 4 years ago

“Who would have thought green rompers could be this fashionable? I am in love with how soft and comfortable they are when worn. Such a great addition to my wardrobe.”

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Posted 4 years ago

“The white ruffle dress that I got from fashionnova last week was everything I hoped it to be. It's amazing how fast it was delivered.”

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Posted 4 years ago

“Fashionnova items are never too heavy on the budget, it's one of the prime reasons I buy here. Love every desugn and addition to the collections.”

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Posted 4 years ago

“The new knitted sweaters that I bought here at fashionnova are too cool for the winter. I love the pastel colors they are made with plus the effective warmth they ooze out. The delivery was quick as well.”

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Posted 4 years ago

“Fashion nova's maura mesh rauched crop top is a thing of a beauty. It's stylish and a very versatile top. It goes well with my cargo and denim pants.”

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Posted 4 years ago

“Fashion Nova's charm bracelets are the best thing I ever had from this shop. They're fashionable and very charming in their own way. Fashion Nova has a speedy delivery, too.”

Helpful Report

Posted 4 years ago

“Clerical error sent my package to the wrong address. Emailed them was informed I needed to contact UPS who then informed me that I couldn't file the claim, fashion Nova needed to because they were the sender. Meanwhile I'm still sending emails back and forth with them repeatedly telling me to call UPS to file a claim and enjoy 25% off my next purchase. I ordered this on 12/13/19. Just awful customer service. This was a Christmas gift my daughter is still waiting to get.”

Helpful Report

Posted 4 years ago

“Was super excited to receive my package, because all the reviews were so good. Once I got my package I notice that the sizing is way off, clothing is of cheap fabric, and most items are thin and completely see through. I ordered a size 8 in woman’s heels and they were realistically a size 5 if that. Will not order again. Almost 75% of order will be returned.”

Helpful Report

Posted 4 years ago

“Clothes are cute. But shipping to Canada ALWAYS takes a month. 5-7 business days is not true.”

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Posted 4 years ago

“This shop has been my sister's favorite shop since forever. She always urge me to buy stuff from Fashion Nova, so I tried it this one time. I was amazed at how fast the delivery was and their pieces were lovely. It's not bad.”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,835 reviews