Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I bought a product in May they confirmed with an order, paid for the product and the shipment to Chile, I never received the product, I send emails and they do not answer satisfactorily, since it is a generic answer. and a boot tells me that my order number does not exist. indicate that they contacted and have not done. I think it's a scam”

Helpful Report

Posted 4 years ago

“Fashion nova would be decent but when talk buy enough to get free shipping they use the cheap LaserShip service to deliver your package which never ends up in your hands. Emailed them and they never responded.”

Helpful Report

Posted 4 years ago

“I’ll probably never order from you again. Spend about $300 on my orders every time and your service and ability to help your customers has gone in the toilet. Definitely submitting my concern to the better business bureau”

Helpful Report

Posted 4 years ago

“The clothes are NOT as advertised. For example, the Mesh Tank Top is see-through. Cheap quality, bad delivery. I will put my advice on the media”

Helpful Report

Posted 4 years ago

“they are wonderful the clothes fit perfect it makes my curves look bomb af, idk why the hell ppl say is a bad company tf”

Helpful Report

Posted 4 years ago

“If i could give a zero i would. Ordered 10 items totally over $200 recently. I received only 3 items out of my 10. I have emailed repeatedly and I received no assistance as they send pre-written emails. The only email they did send was blaming dhl but not taking responsibility. They still took my money.. i have yet to receive a refund or my items i paid for. The same thing happened to my friend a few days later. I have shopped with fashion nova for years but they have lost a customer.”

Helpful Report

Posted 4 years ago

“Horrible customer service! Spent $200 ordered in Aug didn’t get confirmation that a package had been delivered until 9/21 I received nothing! Explained the situation all they had to say was did you receive your order ?? Umm no that’s the whole reason I’m contacting you! I will not me shopping with fashion Nova any longer✌🏾”

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Posted 4 years ago

“Horrible. I wish I could give them 0 stars because they don’t deserve any!”

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Posted 4 years ago

“I am REALLY disappointed in my FashionNova experience. After all of the celebrity hype, I decided to give it a chance. To begin with, many of their photos are MISLEADING. The main photos they have for the Celine Blazer in dusty blue and Truly Special Heeled Sandals (nude) create a FALSE ADVERTISEMENT. The celebrity is clearly wearing a different blazer than what is shipped. As per the shoes, the strap doesn’t even cover the front! It looks completely idiotic. I felt the liberty of filling up my cart to see these items in real life, because of their FALSE ADVERTISEMENT about “Easy returns!” Now, I received my package and am thoroughly disappointed in a lot of it. Not only that, but learned (after the fact) that they only give store credit! I want my refund issued back on my credit card NOT store credit. This company should not be taking advantage of customers during these COVID times and keeping our money like this! I reached out over a week ago for my refund, and filed a complaint with BBB—-STILL NO REPLY. Fashion Nova has SHADY BUSINESS PRACTICES AND A NON-EXISTENT CUSTOMER SERVICE TEAM!!!!”

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Posted 4 years ago

“I'm really upset with FashionNova.. I usually never had issues until my last order. I placed an order in July and it's now end of September.. my order never left the warehouse and no one is answering my emails. I commented on their IG, sent them DM's requested to contact on their website 7 times.... NOTHING. I wouldn't recommend buying from them unless you want to get ripped off. It's pathetic that such a big online store wouldn't even give the time of day to paying customers to return their money for an unshipped product or even acknowledge them. Disgusting brand behaviour.”

Helpful Report

Posted 4 years ago

“I'm furious I've been trying to contact fashion Nova for weeks now I have spent over $1,000 in the past two months on top of me having to return some items do to not true to size and had to pay for shipping to send it back they gave me a credit back onto a gift card instead of my actual credit card and to top it off when I place another order for another three hundred and something dollars because none of my things fit except for three things their website made me pay for duties and taxes up front and to top it off when my items were getting delivered DHL told me I had to pay an extra $122 for Duty fees and taxes when I already paid fashion Nova in advance they refuse to give me back my credit on my credit card after they had told me if I paid DHL upfront they would refund me what I paid them and it's been over 2 weeks almost 3 and I still haven't received a credit and here to find out they're only giving me back 40 something dollars this has been the worst experience this is not how you treat customers I will never buy from them again!!!!”

Helpful Report

Posted 4 years ago

“Please I need my package,I was supposed to wear it on my babies birthday which was yesterday but they said it was delivered at the lobby in the building in which I live but I never saw any package and I also have good neighbors they won’t take what does not belong to them and I was home the whole day on the day they said it was delivered p.please I either need my package or refund .i have contacted customer service several times but nothing is being done it’s so annoying that they keep reminding me on what I have in my cart meanwhile I have received the one I first ordered but it says delivered .Please I need my package or refund.Thank you. Order #: 58690244 .”

Helpful Report

Posted 4 years ago

“Fashion nova is giving me the run arounds about my refund. I ordered over 800$ worth of items and never received it. Now I’ve been waiting for almost 2 months for my refund. I only received partial payment because they are playing games with me and sent the rest of my money on a gift card that I never requested to force me to order with them!”

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Posted 4 years ago

“I ordered two shots size large .. the shirt I got was a small! I have attempted to contact them to exchange it but have yet to hear back. I should not have to pay shipping because of a mess up on Fashionnovas end and pay MORE money.. After this, I think I will buy clothes elsewhere”

Helpful Report

Posted 4 years ago

“I've been a customer since early 2017, I never had problems from that time up until May 2020. The first problems is the change of shipping time and processing; it used to be 2-day shipping for $7.99, and processing would take less than 48 hours for me, sometimes it would be shipped within an hour or two after ordering. I'm not sure why they made the change but it is now $4.99 for 3-7 business day shipping, and I receive orders 2 weeks or 3 weeks after ordering. Expedited shipping is longer than the predicted time now, which is ridiculous. They will be losing me as a customer, they have become unprofessional and taking advantage of customers. This is the last order I will be making from Fashion Nova, as I've made over 30 orders with them but after this I don't plan on making anymore.”

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Posted 4 years ago

“im afraid I got scammed you guys... I paid 50... 1 week and still nothing and reading all these comments and Im just like wow”

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Posted 4 years ago

“I ordered 200$ worth of stuff and it’s been 5 days still not tracking number. This is ridiculous I’ve ordered from them before never such horrible customer service as now. I’ve been emailing them for 3 days and no response. They are unprofessional and scammers.”

Helpful Report

Posted 4 years ago

“Don't ever ordered anything unless if you're ready to wait for year I ordered in May till now haven't got any updates hate fashion nova worst customers service i don't mind waiting but at least communicate give tracking num bad and worst experience 😡”

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Posted 4 years ago

“The fact that they even have an option for EXPRESS check out is beyond me. I ordered my items on Monday. I expected them to here on Friday and they still haven’t shipped out my items. They are garbage.”

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Posted 4 years ago

“This is the worst experience I have ever encountered!! Ordered a pair of shorts was optional as to how the shipping was to be done and of course paid extra for the shipping to come sooner as for we needed them for pictures and now they tell me they cannot get them to us for at least two weeks but they will gladly refund my money never in my life have I experienced such a thing do not order from them and expect your order to be on time they constantly kept coming on the phone and saying oh sorry it’s taking so long can you please hold that’s all they know how to tell me can you please hold”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,834 reviews