Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Unacceptable. The delivery takes a month whereas they say 5 to 7 business days. I have sent three emails and no one has ever replied. Even worse, I got a notification that they need to pay €40 of taxes where as no one informed me of that.”

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Posted 4 years ago

“I ordered a fur coat from Fashionnova, it came exactly on time, I ordered it to Germany. I was afraid because of all bad reviews that it wont come but it is here and it is perfect, just like on the picture.”

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Posted 4 years ago

“Very cheap clothing, that is not at all what is displayed on the site. It’s false advertisement. I have been waiting for almost a month to be refunded, I have filed a few complaints and have heard nothing back. The only reason I’m leaving two stars is because I had good luck with a pair of jeans from them, but literally everything else either looked cheap or didn’t fit at all. My advice is you get what you pay for, the prices are so cheap for a reason. Plus you run the risk of never getting your money back if you try to return something! Stay away!”

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Posted 4 years ago

“Never received my package spent over $100”

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Posted 4 years ago

“My tracking number isn't working. My package was supposed to came days ago”

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Posted 4 years ago

“It had been a month now that i am waiting for a store credit bc fashion Nova doesnt give you your money back. First i paid 22$ tax and again costum fee $17 And again i paid more than $20 to sent back item that didnt fit and for all that money spend it is still hard for me to get the store credit The tracking number shows that my item was already delivered to them but still nothing from them . I keep send it email and even the receipt from the post office as a proof but nothing till now. Worst company ever. They dont think about us working hard for our money. Never again”

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Posted 4 years ago

“The material of the clothes are ver poor, i'm never gonna buy again.”

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Posted 4 years ago

“My order was never delivered and I was not refunded. I want my 90.00 back and not on a gift card”

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Posted 4 years ago

“I ordered from Fashionnova and it reflected delivered and it wasn’t. I can’t believe I’ve been scammed. The worse part is their clothes are pricey for me, had to save up some money so at be scammed 😥”

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Posted 4 years ago

“I sent in my return (had to pay $7.99) to do so by the way. They send me confirmation that it was received and I would get my $179.00 E-gift card by email within 72 hours. After 2 weeks of waiting I try to contact them.... which is a joke. I have send multiple emails with no response. Finally I try to chat with an agent and that person tells me they see that the e gift card was sent and they will resend it. Said I would get it within 24 hours. Here we are 2 days later and NOTHING!!! I try to do the chat thing again and after I wait 30 minutes to get with someone it kicks me off and says my chat has "timed out". I continue to get ALL of their other emails but NOT the one that gives me my money. Customer service is horrible. I like their clothes but will NEVER purchase from them again.”

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Posted 4 years ago

“I love fashionnova dresses 😍 I will order more”

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Posted 4 years ago

“I order $100.00 dollar in bras on July 22,2020. As of October 6th I have not received my items. It is impossible to get through customer service and getting any answer to emails sent are it is in transit. I have requested that they overnight another order but have not received an answer. I have ordered other items from companies and have had no problem receiving them. Why you are having such poor delivery is beyond me. I don’t believe I will order any other items once I receive this order. Too frustrating”

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Posted 4 years ago

“Let me start by saying this makes twice in a row Fashion Nova has messed up my order I ordered a combo set jacket and pants and only received the pants. Even my receipt say combo set Jacket and Pants You CANNOT GET A HOLD OF CUSTOMER SERVICE. Don't pay for express shipping because it takes them 8-14 days to get it to you even when you pay for express shipping. Honestly I don't see how they stay in business with the way they treat their customers. I always thought express delivery meant you would get your order overnight or within the 2-3 days your just wasting your money when you pay for express shipping. This is my last time I will order anything from Fashion Nova”

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Posted 4 years ago

“This makes twice they have messed my order up I recently purchased a jacket and pants combo. I only received the pants NO JACKET no express delivery that I paid and extra $9.99. I will never order from Fashion Nova again I paid for express shipping and the last time it took almost 2 weeks to get my order this time it took more than 8 days. Honestly I don't see how they stay in business with the way they treat their customers. This will be my last and final order. You would think their workers are incompetent.”

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Posted 4 years ago

“They haven’t refund me my money after two months that I made the return. They don’t answer emails. Scammers!!”

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Posted 4 years ago

“Never order from this site. Terrible quality size are not right at all. WASTE OF TIME AND MONEY. They don't do refunds at all and if you return for a possible store credit you must pay for shipping. Also they will charge you are restocking fee. The customer service is terrible you have to wait for about 30 minutes to type your questions in and then they respond by telling you to read the info on the shipping slip. Terrible never order. Now I have items I will be donating can't wear.”

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Posted 4 years ago

“I placed a large order in the end of August and it is now early October, and I STILL HAVE NOT RECEIVED MY PACKAGE. I have sent multiple emails and the only correspondence that I received was basically telling me that they can't do anything for me because Lasership (their shipping company) lost my package. How is it an ethical business practice to charge people for products they haven't received? It's FRAUD!”

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Posted 4 years ago

“Went to by a couple items, but when I went to finalize the payment, the shopping cart froze, told me there was an error and charged me without completing my order or giving me a reference order number. Can't get help from Fashion Nova even after multiple phone calls, even though the problem arised on their end. Shitty company, I imagine the software engineer or web developer who made designed their webpage is zooted out half the time to not be able to create a reliable online shopping system. Got proof for days, yet they are so adamant about NOT helping me out and me trying to resolve my "own" issues through Paypal, even though the money was SUCCESSFULLY sent to Fashion Nova, with receipts of items and all. I literally paid for NOTHING. What makes it so much better is the ditsy airhead you call "customer support" trying her best to explain to me what she "thinks" the problem might have been, without even trying to escalate my problem to higher authority. What a joke.”

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Posted 4 years ago

“If I could give them a zero star I would! Why give the customer the option of a 2-3 day delivery if you wont make it happen? I will never again shop with FashionNova. First the order is late, and on top of that theres a 7.99 return fee. I will never recommend this company to anyone!!”

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Posted 4 years ago

“Never received my order!!!!!! I have emailed multiple times & I hear nothing back!!!!!!!!!!!!”

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Posted 4 years ago

Fashionnova is rated 2.0 based on 2,834 reviews