Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,856 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m extremely disappointed with Fashion Nova’s refund policy. It’s completely unfair and honestly puts people off ordering from them. I placed an order and ended up needing to return some items — not only did I have to pay for the return out of my own pocket, but the shipping address they gave me turned out to be invalid. Now I’m stuck with items I don’t want, out of pocket for return shipping, and left with no real solution. It’s frustrating and feels like a complete scam. Most companies these days offer free or easy returns, but Fashion Nova makes it as difficult as possible. Definitely not ordering again — not worth the hassle or the risk.”

Helpful Report

Posted 1 week ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

Helpful Report

Posted 4 weeks ago

“I bought a black and white jumpsuit on sale. When I received it, it was dirty. It has make up on ,the shoulders were dirty all around it even on the legs. It shows that somebody was wearing it.”

Helpful Report

Posted 1 month ago

“I ordered items from them on 11/30/24 my items was suppose to be shipped and delivered 12/19. on 12/16 I reached out to FN asking where my package is because it had yet to be shipped they claimed it was lost. I contact UPS and filed a claim. Days went by, items still not shipped and I kept contacting FN and then they admitted they hadn't shipped the items yet. I was requested a refund several times and they will lie saying my items are set to delivered on 12/19 and that since I have UPS open claim there's nothing they can do till UPS resolves the claim. When I went on twitter, I seen someone was in the same boat and they also opened a UPS claim and fn provided them with a refund. I screenshot the persons post and then FN reported my items will be delivered tomorrow and if I don't get it then they will refund me.”

Helpful Report

Posted 3 months ago

“I placed an order on 11/29/24 for my niece birthday and it's now 12/18/24 and I still haven't received the order. I've sent them 3 emails with the same response go to the help center. The help sent just says it was shipped but the package hasn't moved since 12/12/24. This is horrible customer service there no phone number to call and the email customer services always direct you the the help center online.”

Helpful Report

Posted 3 months ago

“Products were never received. Fashion Nova has no contact information anywhere to inquiry about your order other than their order page which never changes and always states order is being processed and hasn't been received by UPS. Their website is cleverly setup so it makes you think they have all this customer support but when you begin to click through it you never get anywhere. The site is a SCAM.”

Helpful Report

Posted 4 months ago

“I noticed i ordered the wrong size tried canceling the order atleast 5mins after placing the order was denied saying my order was being packaged.... I even tried getting correct size instead of canceling, they refused saying my order is already being packaged... telling me to do a return when the package arrives which I'll have to pay for a return label... Fashion nova is a rip off consumer!!!!!!!”

Helpful Report

Posted 4 months ago

“Absolute rubbish. Nothing like the advertised item at all. Took a long time for delivery, very dodgy”

Helpful Report

Posted 5 months ago

“Terrible customer service. Will not cancel order even though it has not been packed nor will they change the shipping status when their system glitched and removed one day shipping and replaced it with 3 to 7 day shipping. You would think it the packaged hasn't been packed it could be cancelled ( so I could REORDER and ultimately spend MORE money since the sale ended just to receive the items needed on time). None of these are options and now I'll have to wait for it to be shift and pay to reship everything because they simply will not accommodate an updated shipping time frame. The one day shipping was FREE so why would I select the 3 to 7 day option? Their unwillingness to help with their system glitched is disappointing. Especially if I'm willing to pay just to have them arrive faster. Terrible customer service practices.”

Helpful Report

Posted 5 months ago

“Fashion Nora has same clothing as Temu selling three times dearer not fair. Poor quality small size. It’s going to the bin now also with high prices. Delivery took too long I will never shop from them again”

Helpful Report

Posted 6 months ago

“This company does not care about their customers they just want you to continue to buy products from them. If something happens to your package through delivery like missing or stolen they claim they will not give you a refund or replacement! I requested that UPS to put my package behind the front screen door and they didn't listen to my instructions and just sit it on my porch in the open when it can be stolen or missing? Their delivery carrier does not care about your instructions they do what they want with the customers packages and Fashion nova does not care either. All they want is your money they are evil minded snakes that just take your money!! Do not buy products from Fashionnova cause if you have an issue with delivery they will not help you in anyway!!!”

Helpful Report

Posted 6 months ago

“This company is a rip off. I have been buying from them for years but the service has gone to the lowest. They sent a dress that I ordered on the sight DAMAGED and when I tried to return it they stated that it cannot be returned. This company knew that there are problems with the dress that is exactly why they hid that final sale in tiny, tiny letters. Run as fast as you can from fashionnova.”

Helpful Report

Posted 6 months ago

“Sizing is so inconsistent!! I bought many items for only a couple things to fit!! TRASH COMPANY”

Helpful Report

Posted 7 months ago

“Fashion Nova customer service is diabolical they will send you a used smelly garment with the crotch stinking and reeking and they will not take accountability to send you a return label and want you to eat the cost for their disgusting unethical behavior.”

Helpful Report

Posted 7 months ago

“Ordered pants and I noticed immediately frayed threads and zipper stuck. Tried to put on to see if it would work to zip up and didn’t. Completely faulty and zipper completely faulty!! Emailed them with picture and they claim item was worn so no refund!! Fraudulent company and cheaply made items now!! Won’t let them get away with this! People work hard to buy these items and deserve good quality or at least refund back”

Helpful Report

Posted 8 months ago

“SCAM COMPANY!!! DO NOT USE THIS COMPANY UNLESS YOU WANT TO GET ROBBED. I ordered 4 items from this company a month later my order still never turned up. Tried to contact the company - they absolutely refused to give me my money back. Refused to even address the issues I had pointed out in my complaints email and said they won’t refund me the money. They literally stole the money from me without giving me any products in return. Please please save yourself the hassle shop anywhere else but this company. If I could give them 0 stars I would. Still to this point I am trying to fight for my money back having received NO products from them and they still refuse. DO NOT USE THEM I IMPLORE YOU. Please don’t get scammed the way they have scammed me.”

Helpful Report

Posted 8 months ago

“No customer support whatsoever, please shop elsewhere terrible business practices”

Helpful Report

Posted 8 months ago

“I wouldn’t even give 1star if that was an option. Total scam! Really cheap clothing, not at all as advertised. No way to return as you have to spend over £20 to return to china that’s if you can even get them to send a return form. AVOID!”

Helpful Report

Posted 9 months ago

“Horrible horrible just horrible they where supposed to deliver my order online an I never received it it’s a total inconvenience for you not to be able to get in contact with anyone this is a total scam I have never had this problem with any company I’ve used over the years I’m in the entertainment industry I advise anyone man nor woman to not use this company online!”

Helpful Report

Posted 9 months ago

“Company has gone to the dogs. Cheaply made clothing,even the high priced items not even worth pennies. Their customer service is even worst. Refused to reimburse me for missing items, wrong sized items and missing orders. They plain out refused to help with the issues.”

Helpful Report

Posted 10 months ago

Fashionnova is rated 2.0 based on 2,856 reviews