FitFlop Reviews

Name: FitFlop
Rating: 1.85

1.9 Rating 145 Reviews

19 %

of reviewers recommend FitFlop

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Metrics

1.9

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Fitflop LTD
SW6

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of metallic crisscross slides size 4. I was kept well informed of delivery etc+was very disappointed when they arrived as far too small. Considering i have 7 pairs of Ff size 4, these were obviously sized wrongly. I sent off an email+was very happy to get my money refunded a few days after i sent them back. I thought it was excellent customer service +despite the fact these didnt fit me, i will be ordering from Ff Ireland again.”

Helpful Report

Posted 1 year ago

“After less than 6 months of wearing their new sandal, my shoes are falling apart and can not be worn. This is $150 pair of sandals. I contacted FitFlop and they said: "Your sandals have been inspected by our technical team and they have confirmed that unfortunately, the wear is down to general wear and tear and is not a manufacturing fault. Depending on how old your FitFlop footwear is and how worn, wear and tear damage will naturally and inevitably occur as a result of normal wear or ageing." That is not a 6 month shoe if you ask me. Disgusting. If they are calling this normal wear and tear of the shoe, they feel that it is good to get less than 6 months. So they should be charging $40, as it is expected to last less than 6 months. I am disgusted by your shoes and this puts an end to me buying from Fitflop.”

Helpful Report

Posted 1 year ago

“This review is for service only. I recently ordered 3 pair of shoes. In my shipment I received 2 correct items and the 3rd was not even close- a size 6 slipper instead of a size 10 trainer. I asked for a postage paid return label for the slippers and I asked that they send the correct shoe ASAP. I have, in fact already paid for the shoes I have not received. They have my money and I do not have the shoes. Their answer is that I must place a new order and pay again for the trainers I have already paid for and then after they receive the slippers that I never wanted in the first place, only then will they issue a refund for the 2nd pair. All of the responsibility and liability for their error is on me. I must pay for a 4th pair of shoes and then wait for them to issue a refund. I love my Fit Flop shoes! I have been buying several pair a year for many years, dealing with their delays… but I will no longer support this company.”

Helpful Report

Posted 1 year ago

“I was trying to order sandals ,got through all procedures and at the end when I authorised my card - the item is out of stock!? Why it was not mentiond on the site?? They never answered my mails! Then there is a lot of scam sites using there logo, people can get deceived easily,I wrote this- no answer! I like this brand and was buying in the shop before long but the experience with on- line ordering was bad!!!”

Helpful Report

Posted 1 year ago

“I ordered two pairs of their Shuv clogs and didn't know my size since they fluctuate so much--I paid for my own shipping, which they say costs $6.95--when they refunded me they deducted the shipping. When I approached them about it, they call it a restocking fee. The shoes do not last (I already had a pair I bought on Zappos), and the customer service is worthless. Spend your money somewhere else”

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Posted 1 year ago

“Don't do business here. You will get scammed. What you order, u'll never get.”

Helpful Report

Posted 1 year ago

“Stay away from this company. Management is heartless. I ordered a pair of sandals and even though they were the correct size the sandals are so poorly made that they cannot be worn. I tried several times to print a return label but was unsuccessful. Eventually I spoke with a rep who emailed me a return label. However, because I did not have the original box they would not accept the return. I explained that they were for my sister in Jamaica and unfortunately during my absence my husband accidentally threw out the box. I understand that is their company policy, and I could understand not getting a refund. However, not issuing a store credit so I could order something else is quite disappointing. I have wasted $116 and would never buy from this company again.”

Helpful Report

Posted 1 year ago

“I recently purchased the f mode slide sandal. The leather cross-cross on top is so HARD I can’t wear them!! Very dissatisfied and disappointed…as I believe they replaced lu lu which had very soft leather. Bummed!!”

Helpful Report

Posted 1 year ago

“Used to love these shoes when you could try on and buy in a store but now that they appear to be an online order only product I have to find a new brand of sandal to buy for summer. Too bad.”

Helpful Report

Posted 2 years ago

“I bought a pair of pool slides at a small shoe store. I got them for occasional use while traveling. After only 18 months of limited use, the band across the toes split. I've had much cheaper flip flops last much longer. The reason I'm giving them one star is that they were perfect before they tore. But this company doesn't seem to stand behind their product. They offered a 30% discount from their website for which I'd have to pay shipping. But why would I throw my $ away? The shoes are not worth the energy put into them. Garbage.”

Helpful Report

Posted 2 years ago

“When I received my Fitflop they were too big. The same day I packed them up and ordered a size smaller. For the new pair, I had to pay for shipping again $8.95. I paid for the first pair $8.95 shipping and when I sent them back they charged me a $6.99 restocking fee plus an additional shipping fee of $8.95. In total for me to buy a pair of Fitflop cause me in shipping and restocking $33.84. Customer service was awful. Nice way to never buy from this company again. I would never again buy from them.”

Helpful Report

Posted 2 years ago

“Terrible customer service. I ordered a pair of high tops and to my dismay immediately tried to cancel due to incorrect sizing. FitFlop WOULD NOT cancel my order, even though it was not in shipping mode. To add insult to that, FitFLOP charges you for the return and a "SERVICE" fee for restocking. A representative I spoke with told me that I would not be required to pay for shipping to return. Obviously, they were wrong. I will no longer be a fitFLOP customer after this.”

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Posted 2 years ago

“NIET KOPEN HIER . ZE LEVEREN GEEN FITFLOPS GELD KWIJT”

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Posted 2 years ago

“Diamante on white flops falling off after 3 or 4 wears. They look terrible.”

FitFlop 1 star review on 30th August 2022

Helpful Report

Posted 2 years ago

“Not worth 1 star. Never got the shoes! Payed and never heard from them”

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Posted 2 years ago

“Absolutely no customer service - they do not answer the phone or respond to e-mails. There is no way to contact this company.”

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Posted 2 years ago

“TERRIBLE company. Offered a birthday discount and when I tried to place, the order was canceled. This has happened 3 times, I've been buying their product for 10 years. No one responds, and when I tried to order the next day, the discount code was invalid. HOW CAN THEY STAY IN BUSINESS????”

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Posted 2 years ago

“Horrible customer service! Took 3 days and 30 minutes being on hold for them to tell they can't return my shoes because it was 29 days since purchase. Did not take in to consideration how hard it is to reach them. Was told that I would not be able to be transferred to a manager. Order shoes elsewhere!”

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Posted 2 years ago

“NEVER EVER buy from this company!!!! You will never get ur money back or any sort of response from these people. I’m out $230. I have sent back the shoes the day after receiving them due to damage. I have the tracking showing they received the shoes back. I have called and emailed so many times I lost count. Don’t waste ur time and money. I have called and sat on phone for an hour to then be disconnected. I have no idea how they can stay in business”

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Posted 2 years ago

“I have been trying to return a pair of shoes that are too big. I've called the number suggested several times, communicated with "Chat", and sent emails to no avail. The instructions are to return with the paperwork filled out that was sent with the shoes and to fill out the receipt on the back. There was no paperwork and my receipt is only a copy of the online receipt with nothing printed on the back. How do I return these shoes...to whom, where, how???”

Helpful Report

Posted 2 years ago

FitFlop is rated 1.9 based on 145 reviews