FitFlop Reviews

Name: FitFlop
Rating: 1.90

1.9 Rating 134 Reviews

21 %

of reviewers recommend FitFlop

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Metrics

1.9

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Location:

Fitflop LTD
SW6

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FitFlop 5 star review on 11th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I received my Fitflop they were too big. The same day I packed them up and ordered a size smaller. For the new pair, I had to pay for shipping again $8.95. I paid for the first pair $8.95 shipping and when I sent them back they charged me a $6.99 restocking fee plus an additional shipping fee of $8.95. In total for me to buy a pair of Fitflop cause me in shipping and restocking $33.84. Customer service was awful. Nice way to never buy from this company again. I would never again buy from them.”

Helpful Report

Posted 1 year ago

“Terrible customer service. I ordered a pair of high tops and to my dismay immediately tried to cancel due to incorrect sizing. FitFlop WOULD NOT cancel my order, even though it was not in shipping mode. To add insult to that, FitFLOP charges you for the return and a "SERVICE" fee for restocking. A representative I spoke with told me that I would not be required to pay for shipping to return. Obviously, they were wrong. I will no longer be a fitFLOP customer after this.”

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Posted 2 years ago

“NIET KOPEN HIER . ZE LEVEREN GEEN FITFLOPS GELD KWIJT”

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Posted 2 years ago

“Diamante on white flops falling off after 3 or 4 wears. They look terrible.”

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Posted 2 years ago

“Not worth 1 star. Never got the shoes! Payed and never heard from them”

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Posted 2 years ago

“Absolutely no customer service - they do not answer the phone or respond to e-mails. There is no way to contact this company.”

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Posted 2 years ago

“TERRIBLE company. Offered a birthday discount and when I tried to place, the order was canceled. This has happened 3 times, I've been buying their product for 10 years. No one responds, and when I tried to order the next day, the discount code was invalid. HOW CAN THEY STAY IN BUSINESS????”

Helpful Report

Posted 2 years ago

“Horrible customer service! Took 3 days and 30 minutes being on hold for them to tell they can't return my shoes because it was 29 days since purchase. Did not take in to consideration how hard it is to reach them. Was told that I would not be able to be transferred to a manager. Order shoes elsewhere!”

Helpful Report

Posted 2 years ago

“NEVER EVER buy from this company!!!! You will never get ur money back or any sort of response from these people. I’m out $230. I have sent back the shoes the day after receiving them due to damage. I have the tracking showing they received the shoes back. I have called and emailed so many times I lost count. Don’t waste ur time and money. I have called and sat on phone for an hour to then be disconnected. I have no idea how they can stay in business”

Helpful Report

Posted 2 years ago

“I have been trying to return a pair of shoes that are too big. I've called the number suggested several times, communicated with "Chat", and sent emails to no avail. The instructions are to return with the paperwork filled out that was sent with the shoes and to fill out the receipt on the back. There was no paperwork and my receipt is only a copy of the online receipt with nothing printed on the back. How do I return these shoes...to whom, where, how???”

Helpful Report

Posted 2 years ago

“Please do NOT buy anything from Fitflop. I received 3 pairs -all way too big! But when I tried to return the shoes (2 days after receiving them) it’s like “nobody’s home at the inn”! You can’t get anyone on the phone, they don’t even allow you to leave a message. Their answering machine says to email them. So I emailed them 4 times and NO RESPONSE! I think I just lost $350.”

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Posted 2 years ago

“If I didn't love the shoes I would NEVER order from them. Like all the other reviewers, I have emailed 3 times asking where my refund is for shoes that according to the tracking number arrived back with them over a month ago.”

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Posted 2 years ago

“The website looked like the real brand webstore but After 9 days I still didn't recieve my two fitplops. Just found these reviews and now I suppose I'll never recieve the sandals. I am sorry I didn't look for reviews before I paid.”

Helpful Report

Posted 2 years ago

“TRUST THESE REVIEWS! I should have read B$ ordering. I have ordered a pair of Eloise sandals for a vacation to Italy trusting the shipping time and still have not received my order and its almost 2 weeks. I leave in 2 days! I have also tried contacting Fitflop customer service and emailing. NO response. Terrible. I have tried tracking and received very little information "a label has been created". Great but where are they on route?!!? I now guess I have to go searching for shoes and the send these back which I am reading is a nightmare as well. Soooo Disappointing!!”

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Posted 2 years ago

“It says it gives 15% discount for accepting emails. NO IT DOES NOT....I stopped at that...Do not buy from them....”

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Posted 2 years ago

“No one answers the phones. No replies to email. How does one get customer service from FitFlop because I have yet to be able to connect with them. No tracking number. Hopefully my order gets to me one day I guess”

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Posted 2 years ago

“Horrible customer service! I ordered 3 pairs of shoes. Twenty days now and no shoes. Tracking offers no info. Phones lines are off,so I emailed them it's been 4 days, no response. I like their shoes but never will I order online again.”

Helpful Report

Posted 2 years ago

“Horrible customer service. Phone lines are closed or they hang up on you! They don't respond to emails. Took them 15 business days (not 5-8 business days as they say on the website) to deliver my shoes. Now that I want to return a pair, I've realized that they've changed their policy and the customer has to pay for returns. I'm reading other reviews and I'm horrified if I'd even get my refund or any confirmation that they've received the returned parcel. I used to shop here all the time but that's it. No more shopping and no more recommending to other ppl.”

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Posted 2 years ago

“They changed their policy and you have to pay to return shoes but the instructions received with the shoes say it’s free. For the price of the shoes there should be free returns”

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Posted 2 years ago

“Why are the phone lines shut down? I’m trying to return my order and paperwork says I need to call for a prepaid label? Won’t be easy because the phone lines are always SHUT DOWN! So, I wanted to return at my expense to get the refund, but would like their address or where they would like this sent. Email not answered…crickets. Now I’m reading all these bad experience and wish I would have read them before ordering!”

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Posted 2 years ago

FitFlop is rated 1.9 based on 134 reviews