FitFlop Reviews

Name: FitFlop
Rating: 1.85

1.9 Rating 145 Reviews

19 %

of reviewers recommend FitFlop

Company Reviews

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Metrics

1.9

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Location:

Fitflop LTD
SW6

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FitFlop 1 star review on 24th March 2025

Kathleen Charlsen

FitFlop 1 star review on 29th January 2025

Padma Unnikrishnan

FitFlop 5 star review on 11th September 2024

Mahmoud

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Fitflops and have bought many pairs over the past few years BUT the customer service is absolutely appalling .. bored, unhelpful, arrogant staff .. pretty well every time I have ever contacted them. Have just ordered two pairs and wanted to exchange one pair for larger size, gave my order no and said i would be happy to pay for larger size as a separate order as they don’t do a straight exchange .. asked for postage not to be charged as essentially they were an exchange but was told this mot possible and I’d have to pay postage which would only be refunded if I kept the shoes. I told the bored, unhelpful young women that I would not bother and will buy elsewhere which I have now done successfully. I notice other customers have left bad customer service reviews so Fitflop i suggest you listen to your customers unless you want to lose them.”

Helpful Report

Posted 4 years ago

“I was so excited to get these sandals! When they arrived, I loved them!! But, I wore them for approximately 1/2 hr. & now I have "blisters" on both sides of of the piece that goes in between your toes!!!! I threw out the return label. I thought your main goal was to make them comfortable! Everyone knows that the "thong type sandals MUST, I repeat MUST have a ROUND POST! Not a vertical flat piece of leather for the "in-between" part of your toes!!!! Now, I had to cut plastic straws to the length of the posts & wrap the around the flat piece of leather so they can be worn without excruciating pain! Your shoe designers should go to Italy to get trained for the most basic skills in shoe/sandal design!!!!!! Your entire campaign is "comfort"! There is NO comfort at all!!!!! I will never buy these again. Nor will I recommend these to friends & family. Fit Flop? How bout; "Flip Flop?"”

Helpful Report

Posted 4 years ago

“Bought Platform Sandal Pilar online in high hopes - but no this is not a runner. The sole unit is fab. but the upper material is not suitable for bare feet, it is hard and unyielding and will never "break in". First day, I had three skinned areas, blisters and a nasty sore mark where the straps cross over the instep. It would BE FAB. IN A SOFT SUEDE. Avoid in this material. Otherwise, delightted that Fitflop have branched out into other sole units and shapes and particularly platforms.”

Helpful Report

Posted 4 years ago

“Really awful customer service, horrible staff”

Helpful Report

Posted 4 years ago

“HORRIBLE, HORRIBLE CUSTOMER SERVICE. MUST BE PEOPLE WORKING FROM THEIR HOMES THAT UST GIVE PAT ANSWERS BUT DO NOTHING TO RESOLVE LOST PACKAGES OR REFUND MONIES. GOOD LUCK TRYING REACH ANYONE BY PHONE. CALLED 4 TIMES AND WAS ON hold FOR OVER 40 MINUTES.”

Helpful Report

Posted 4 years ago

“I have bought from this company before and like there shoes, but I cannot get in touch with anyone to find out where my current order is. I have been trying for several days. If they can take an order they should be able to address any concerns in their customer support. I am very disappointed in the company and will probably not buy from them again”

Helpful Report

Posted 4 years ago

“Extremely bad customer service took many emails and phone calls to get a reply after having two pairs of faulty shoes, there was no satisfactory outcome and in the end I wrote the whole experience off as just didn’t have the time to continue, fit flop reply was “problem solved” and no it wasn’t I will never buy again from them and certainly wouldn’t recommend, buyer beware is my advise.”

Helpful Report

Posted 5 years ago

“The fitflops are comfortable but customer service is non-existent.Switching to other brands with same flipflop type offering but that care about their customers and have ethics!”

Helpful Report

Posted 6 years ago

FitFlop is rated 1.9 based on 145 reviews