FitFlop Reviews

Name: FitFlop
Rating: 1.85

1.9 Rating 145 Reviews

19 %

of reviewers recommend FitFlop

Company Reviews

Questions

Metrics

1.9

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

Visit Website

Location:

Fitflop LTD
SW6

Write Your review

Tell us how FitFlop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do NOT buy anything from Fitflop. I received 3 pairs -all way too big! But when I tried to return the shoes (2 days after receiving them) it’s like “nobody’s home at the inn”! You can’t get anyone on the phone, they don’t even allow you to leave a message. Their answering machine says to email them. So I emailed them 4 times and NO RESPONSE! I think I just lost $350.”

Helpful Report

Posted 2 years ago

“If I didn't love the shoes I would NEVER order from them. Like all the other reviewers, I have emailed 3 times asking where my refund is for shoes that according to the tracking number arrived back with them over a month ago.”

Helpful Report

Posted 2 years ago

“The website looked like the real brand webstore but After 9 days I still didn't recieve my two fitplops. Just found these reviews and now I suppose I'll never recieve the sandals. I am sorry I didn't look for reviews before I paid.”

Helpful Report

Posted 2 years ago

“TRUST THESE REVIEWS! I should have read B$ ordering. I have ordered a pair of Eloise sandals for a vacation to Italy trusting the shipping time and still have not received my order and its almost 2 weeks. I leave in 2 days! I have also tried contacting Fitflop customer service and emailing. NO response. Terrible. I have tried tracking and received very little information "a label has been created". Great but where are they on route?!!? I now guess I have to go searching for shoes and the send these back which I am reading is a nightmare as well. Soooo Disappointing!!”

Helpful Report

Posted 2 years ago

“It says it gives 15% discount for accepting emails. NO IT DOES NOT....I stopped at that...Do not buy from them....”

Helpful Report

Posted 2 years ago

“No one answers the phones. No replies to email. How does one get customer service from FitFlop because I have yet to be able to connect with them. No tracking number. Hopefully my order gets to me one day I guess”

Helpful Report

Posted 2 years ago

“Horrible customer service! I ordered 3 pairs of shoes. Twenty days now and no shoes. Tracking offers no info. Phones lines are off,so I emailed them it's been 4 days, no response. I like their shoes but never will I order online again.”

Helpful Report

Posted 2 years ago

“Horrible customer service. Phone lines are closed or they hang up on you! They don't respond to emails. Took them 15 business days (not 5-8 business days as they say on the website) to deliver my shoes. Now that I want to return a pair, I've realized that they've changed their policy and the customer has to pay for returns. I'm reading other reviews and I'm horrified if I'd even get my refund or any confirmation that they've received the returned parcel. I used to shop here all the time but that's it. No more shopping and no more recommending to other ppl.”

Helpful Report

Posted 2 years ago

“They changed their policy and you have to pay to return shoes but the instructions received with the shoes say it’s free. For the price of the shoes there should be free returns”

Helpful Report

Posted 2 years ago

“Why are the phone lines shut down? I’m trying to return my order and paperwork says I need to call for a prepaid label? Won’t be easy because the phone lines are always SHUT DOWN! So, I wanted to return at my expense to get the refund, but would like their address or where they would like this sent. Email not answered…crickets. Now I’m reading all these bad experience and wish I would have read them before ordering!”

Helpful Report

Posted 2 years ago

“DO NOT ORDER from this company! Customer service is nonexistent! They sent me the wrong shoes which I was hassled into mailing back to them, and they still charged me for their mistake. I've been trying to get a refund for the shoes I never received but radio silence. AWFUL...AWFUL company! Beware!!!”

Helpful Report

Posted 3 years ago

“I returned a pair of shoes three weeks ago no refund yet. I called and got same message phone lines are closed??? I have sent three emails no response. I like their shoes but will never buy online again. I wish I read reviews here first.”

Helpful Report

Posted 3 years ago

“Worst customer service ever. NEVER GET through on phone, don't answer emails, refunds not received, promotional fees I paid for, no explanation what fee that is, I even had to pay to return shoes.”

Helpful Report

Posted 3 years ago

“Ordered 2 pair of fitflop shoes for a vacation a week later still no delivery email and cannot get through to find out about my order. Don’t waste your time or money online horrible customer service! Would never order again😡”

Helpful Report

Posted 3 years ago

“I purchased my shoes in January. Unfortunately they were 2 sizes too small. I have been waiting for my return for over a month now. Forget the customer service number, no one ever answers and is "closed for the day" I have sent them numerous emails and they keep telling me it will be 3-5 business days. Super frustrating. I def won't be shopping with them anymore.”

Helpful Report

Posted 3 years ago

“I'm on vacation in St. Augustine Florida and I bought these sandals that the store clerk recommended, I wore them for about 45 minutes and came back with blistered feet and she wouldn't give me my money back. she told me that she does not accept returns. these sandals have ruined my vacation my feet are sore my heels my arches and toes are very tired and blistered. DO NOT BUY THESE HUARACHES”

Helpful Report

Posted 3 years ago

“I am from Ireland, I placed an order with Fitflop, so far my experience is terrible. Dont loose your money. They are Frauds.”

Helpful Report

Posted 3 years ago

“At least you guys got shoes. I paid, payment was confirmed, not to fitflop tho, who knows where it went?? but shoes never left the basket!!! No reply to emails. Ph number disconnected. Now wasting valuable time getting bank to reverse payment 7 weeks later.”

Helpful Report

Posted 3 years ago

“I ordered a pair of FitFlops as a present and my order got cancelled and I was never notified. I called to find out the issue during the limited business hours. First calling round I got hung up on after 25 minutes and second round I waited on the line for 10 minutes before someone answered. They told me why my order was cancelled but were unable to expedite my order (as I needed it by a specific date) or transfer me to management. Management doesn't have phones and only communicate by email. Who these days doesn't have a phone, especially a big organization??? Worst customer service ever!!!”

Helpful Report

Posted 3 years ago

“Waiting on refund how do i check when i will be credited!”

Helpful Report

Posted 3 years ago

FitFlop is rated 1.9 based on 145 reviews