FitFlop Reviews

Name: FitFlop
Rating: 1.88

1.9 Rating 139 Reviews

20 %

of reviewers recommend FitFlop

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Metrics

1.9

Based on 139 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Location:

Fitflop LTD
SW6

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FitFlop 1 star review on 29th January 2025

Anonymous

Anonymous // 01/01/2019

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“Horrible customer service! I ordered 3 pairs of shoes. Twenty days now and no shoes. Tracking offers no info. Phones lines are off,so I emailed them it's been 4 days, no response. I like their shoes but never will I order online again.”

Helpful Report

Posted 2 years ago

“Horrible customer service. Phone lines are closed or they hang up on you! They don't respond to emails. Took them 15 business days (not 5-8 business days as they say on the website) to deliver my shoes. Now that I want to return a pair, I've realized that they've changed their policy and the customer has to pay for returns. I'm reading other reviews and I'm horrified if I'd even get my refund or any confirmation that they've received the returned parcel. I used to shop here all the time but that's it. No more shopping and no more recommending to other ppl.”

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Posted 2 years ago

“They changed their policy and you have to pay to return shoes but the instructions received with the shoes say it’s free. For the price of the shoes there should be free returns”

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Posted 2 years ago

“Why are the phone lines shut down? I’m trying to return my order and paperwork says I need to call for a prepaid label? Won’t be easy because the phone lines are always SHUT DOWN! So, I wanted to return at my expense to get the refund, but would like their address or where they would like this sent. Email not answered…crickets. Now I’m reading all these bad experience and wish I would have read them before ordering!”

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Posted 2 years ago

“DO NOT ORDER from this company! Customer service is nonexistent! They sent me the wrong shoes which I was hassled into mailing back to them, and they still charged me for their mistake. I've been trying to get a refund for the shoes I never received but radio silence. AWFUL...AWFUL company! Beware!!!”

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Posted 2 years ago

“I returned a pair of shoes three weeks ago no refund yet. I called and got same message phone lines are closed??? I have sent three emails no response. I like their shoes but will never buy online again. I wish I read reviews here first.”

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Posted 2 years ago

“Worst customer service ever. NEVER GET through on phone, don't answer emails, refunds not received, promotional fees I paid for, no explanation what fee that is, I even had to pay to return shoes.”

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Posted 2 years ago

“Ordered 2 pair of fitflop shoes for a vacation a week later still no delivery email and cannot get through to find out about my order. Don’t waste your time or money online horrible customer service! Would never order again😡”

Helpful Report

Posted 2 years ago

“I purchased my shoes in January. Unfortunately they were 2 sizes too small. I have been waiting for my return for over a month now. Forget the customer service number, no one ever answers and is "closed for the day" I have sent them numerous emails and they keep telling me it will be 3-5 business days. Super frustrating. I def won't be shopping with them anymore.”

Helpful Report

Posted 2 years ago

“I'm on vacation in St. Augustine Florida and I bought these sandals that the store clerk recommended, I wore them for about 45 minutes and came back with blistered feet and she wouldn't give me my money back. she told me that she does not accept returns. these sandals have ruined my vacation my feet are sore my heels my arches and toes are very tired and blistered. DO NOT BUY THESE HUARACHES”

Helpful Report

Posted 2 years ago

“I am from Ireland, I placed an order with Fitflop, so far my experience is terrible. Dont loose your money. They are Frauds.”

Helpful Report

Posted 2 years ago

“At least you guys got shoes. I paid, payment was confirmed, not to fitflop tho, who knows where it went?? but shoes never left the basket!!! No reply to emails. Ph number disconnected. Now wasting valuable time getting bank to reverse payment 7 weeks later.”

Helpful Report

Posted 3 years ago

“I ordered a pair of FitFlops as a present and my order got cancelled and I was never notified. I called to find out the issue during the limited business hours. First calling round I got hung up on after 25 minutes and second round I waited on the line for 10 minutes before someone answered. They told me why my order was cancelled but were unable to expedite my order (as I needed it by a specific date) or transfer me to management. Management doesn't have phones and only communicate by email. Who these days doesn't have a phone, especially a big organization??? Worst customer service ever!!!”

Helpful Report

Posted 3 years ago

“Waiting on refund how do i check when i will be credited!”

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Posted 3 years ago

“Seriously. The shoes are comfortable. However…their simple flip flops that are plastic have officially gone from $40 to $89 in the same year!!!! I bought a pair of light blue ones a year ago for $20 on sale. The exact ones are now $59 on sale 🤣. Get lost!!!”

Helpful Report

Posted 3 years ago

“I waited over 30 days for them to send my RGA number to return an item, after sending numerous emails. Finally got a refund after 3 months of more emails...only to refunded a small amount of my purchase, as they claimed I only returned one shoe. I was excited to find this company, but obviously I can't order from them again, I lost over $75 on that purchase. So frustrated”

Helpful Report

Posted 3 years ago

“If I could give zero stars, I would. Horrible customer service!! Have been waiting 2 months for a refund on sandals that I returned. As the other reviewers have said, phone line is useless and they don't return emails. I have made a request with my credit card company to dispute and reverse the charges. Hopefully I can get my money back that way”

Helpful Report

Posted 3 years ago

“Shocking customer service. I purchased sandals, which very obviously have a design or a manufacturing fault. Customer service (only available by email) replied after two weeks (!!), asked for photos, and then stated that there is no fault and there is nothing they can do. Not buying from this shop ever again.”

Helpful Report

Posted 3 years ago

“I have been a Fit Flop lover for the past 4 years - basically this is the only shoe/sandal I wear. I have literally purchased over 20 pairs! They have been fabulous and customer service was always 100%. Not now. I have been trying to return a pair (too small, even though I have always been purchasing this size). Called twice - they say there phone lines are closed, (even though it’s during business hours), they say email - so I have emailed twice, no response. Has the company changed hands?? This is not the customer service I have experienced in the past. Are they going under? Unfortunately I won’t be buying anything else from them unless they make a drastic change. Still love their product. Sad.”

Helpful Report

Posted 3 years ago

“Ordered a pair of Fitflop shoes on-line in the identical size to the ones I own, which I thought was a safe bet. Unfortunately they were too large despite being in the size I ordered. I returned them immediately following the instructions Fitflop provided. According to the proof of delivery, they rec'd the return over a month ago, yet I still have not rec'd my refund. I've emailed and rec'd no response. I've tried calling several times and get cut off. Hopeless customer service. Based on this, I would not recommend ordering on-line.”

Helpful Report

Posted 3 years ago

FitFlop is rated 1.9 based on 139 reviews