FlixBus Reviews

Name: FlixBus
Rating: 1.13

1.1 Rating 143 Reviews

3 %

of reviewers recommend FlixBus

Company Reviews

Questions

Metrics

1.1

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how FlixBus made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FlixBus 1 star review on 8th October 2024

Svitlana

Anonymous

Mark

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was assaulted on a bus ride by a passenger who clearly had mental health problems. When I tried to talk to flixbus about it to make sure their safety protocols were followed I was ignored by a junior member of staff. I was very disappointed as I was o trying to make a financial gain out of it I was only trying to make sure safety protocols were followed and that the incident was assessed so that passengers were safe. I will not trafel on flixbus again if I can help it.”

Helpful Report

Posted 2 years ago

“Cheap tickets = Cheapest quality of service + non-refundable taxes Our bus was supposed to leave at 7:30pm and we were asked to be at the venue 30min early. After 45 min waiting, we got an SMS saying the bus is delayed by 45 min. We had now waited for 1.5hrs. There was absolutely nobody we could talk to at the venue. They have a namesake counter that was locked an unmanned. Multiple flixbuses came and dropped people off and went and all those drivers said they don't know, they can't help. On calling customer care which got connected after 20min, we were rudely told the refund will be issued only of the bus is 2hrs late and they don't know the reason for the delay, they also don't know when it was going to come or if it was going to come at all. The tracking link never worked. After waiting for 2.5 hrs, we never got notified that the bus was not going to turn up. We made different arrangements at 11:30pm in the night. My very senior parents had to sit on the dirty sidewalk all this while - hungry and tired of walking in NYC. I would give them minus 10 stars if I could.”

Helpful Report

Posted 2 years ago

“Vozači pokvareni, ne ljubazni, hoće prevariti i duplo naplatit prtljagu. Ološ švrcerski pokvareni vam radi u firmi pa je vjerovatno i uprava takva.. 🤮”

Helpful Report

Posted 2 years ago

“The worst bus service out there. I booked a bus from Brugges (belgium) to London and on the day of departure, Flixbus sent me the location of pick up as a message and the funny part was that the location for pick up was 600KM from Brugge!!! I was quite confused and I tried calling them but no one picked up. Then I tried to find the location that was mentioned in my ticket. By the time I reached the place, the bus took off. I managed to find the bus and tried to signal the driver but he just did not bother to stop. Because of all these fine services Flixbus provided, I ended up paying 230 euros to book a train ticket on the same day to London. I am taking them to the court for such irresponsible behavior and I insist all those who faced such issues to do the same.”

Helpful Report

Posted 2 years ago

“Kidnapped my sister, customer service would not elaborate on the location of the bus being used, they then turned around and offered a ride voucher as an apology. I do not know why my sister accepted, but now the second ride she is on broke down half way to Austin from Dallas. Pick up sights are always in unlit sketchy areas, and customer service is outsourced outside of the country, so in emergency situations like these, they are difficult to understand and they lie like crazy! they told my sister someone would be there to pick them up in 45 minutes an nearly 2 hours ago, we called and they are trying to make it seem like they have things under control. With these guys you get what you pay for, you put your life in danger for 20 bucks or so.”

Helpful Report

Posted 2 years ago

“Prikazana cijena karte 99 kn kad sam je išao platiti 137 kn.”

Helpful Report

Posted 2 years ago

“They will scam you! They never show up !! Flix bus is horrible!!”

Helpful Report

Posted 2 years ago

“Not dependable, unprofessional, can't be trusted to fulfill your needs. Do Not Use”

Helpful Report

Posted 2 years ago

“Terrible customer experience. They told me i can take my ski equipment and after I book i should just tell them and they'll add to my booking. After I paid and booked, they tell me i can only ask them 48hrs before departure if i can add my skis. I asked for a refund and they said there is a 15EUR charge per passenger so i basically get nothing back. I am not able to plan my trip since i dont know if i can take my skis. I will book with another company now.”

Helpful Report

Posted 2 years ago

“Avoid this company, they are crooks. They cancelled our bus due to a red weather warning two days ago. We were at the coach station, the screen said cancelled, the agents were walking around saying all the buses were cancelled, the phone line said everything was cancelled… The next day we asked for a refund and they said they never cancelled it. I asked for some proof and they wouldn’t provide it. We have pictures of their screens saying the coach was cancelled but they still refuse to refund, it’s shocking and I can’t believe they’re allowed to operate.”

Helpful Report

Posted 2 years ago

“If you want to be conned then use this service. During their scan of tickets, the ticket on my FlixBus app couldn't scan and I had to pay for another ticket last minute. At the time of booking it was £68.99 then during checkout they captilised on my misfortune by hiking the price to £112.99(picture proof) and now have palmed me off with a £46,99 voucher even with all the evidence. I have no interest in using the voucher personally. I was with friends who witnessed all this and if it wasn't for them I would of been stranded as I didn't have the money to afford the ticket at the time. I would of just been left in France alone due to them not being able to scan my ticket. Everytime I sent an email a different person responded, the service is a joke. I used to run a business and have to they treat their customers is absolutely appalling.”

FlixBus 1 star review on 12th January 2022

Helpful Report

Posted 2 years ago

“I highly and highly do not recommend this company. Went through their websites to get a ticket and they played as a 3rd party to another company. Not only the bus did not show up, but there was no notification about it. When I called flixbus because they sold me the ticket, they tell me that nothing can be done because they were just a 3rd party. But who did i get the ticket from??? There are many other traveling companies in the US. Fly by plane or take greyhound... but no this jack ass bus company. Not worth the honor of your penny”

Helpful Report

Posted 2 years ago

“After waiting 20+ minutes for the bus, we received an unclear notification that our bus was canceled— leaving a group of people stranded. No reason was given for this cancellation. Following this, I’ve received emails every few minutes from the company announcing canceled seats for spots and rides I have nothing to do with. I should have listened to all of the other negative reviews.”

Helpful Report

Posted 2 years ago

“I will share my opinion about this "wonderfull company"! I used the services of Flixbus when driving from Prague to Krakow. The trip was generally normal. But at the Katowice station, I got off the bus (to warm up). I came to the timetable where the bus was parked. And saw that it must leave a station at 6:30 p.m. It was 6:10 p.m. Time plays an important role here. I realized that I have time to go to the store at the train station. And when I got from there at 6:15 p.m., I saw that the bus was already gone! The driver does not matter about schedule and what you need to check the passengers! And left me in a strange city, without things or documents! But that's okay, because this story has 3 stages! I even drew a separate conclusion at the end, for those who don't want to read it all. Stage two. When I got to Krakow, I went to the company's office and told myself what had happened. The manager listened to me (by the way, it's the only sane person in this story). He said the driver was at the bus station but already leaved. He called the driver and told them about the incident. And he said in response that it is terrible and that we will surely solve this problem. No!!! It was sarcasm. He laughed and said I'll be in two days. Besides, Krakow for me is also a city in which I have nothing and also no acquaintances! Level three. I wrought a letter to support. They didn't care either. And my letter went unanswered for almost 2 days. Later, I also wrote to the company's manager in a live chat. He checked and replied that my application and the truth were received and of course we will answer it as soon as possible. I must say that more than a week has passed and "as soon as possible" has not come !! I. E. to my application so far and has not responded. I also had to stay another day because the second manager in the office refused to call the colleague and check the information when I returned. He made me wait another day. And it turned out he was wrong. When I wrote to the company for the second time, I promised the manager that if my application is not answered in 2 days, I will write on all platforms where I can find Flixbus company. But that didn't embarrass him either. And my parents taught me that promises must be kept. Fortunately for the company, I only know 4 languages and I don't have a lot of time. But a promise is a promise. Result: I lost 3 days with no things and no documents in a strange city, the driver even made fun of this fact, the company's managers are not interested in such cases (attention, there was an adequate manager in the story). At photo tickets and time, when I bought new tickets in Katowice.”

FlixBus 1 star review on 21st November 2021

Helpful Report

Posted 3 years ago

“Avoid if you can, they won´t assume their mistakes, being on a bus from France to UK that left and arrived more than 2 hours late, the refuse to refund or compensate. The EU regulations about delays of more than 120 minutes might not apply for them because they will never give you a refund. Also ii is hilarious how they lay in their website saying they have high rate reviews but looking at all the reviews online, they have many unhappy customers.”

Helpful Report

Posted 3 years ago

“Terrible, We arrived 15 mins prior recommended plus additional 15 mins before departure time. We we're early... and standing there with 4 other random riders and the bus never showed after waiting a full hour after departure time hoping the bus was just late..?.. We called customer service and was disconnected 2x before talking with a representative. The representative told us the bus was there and you/we all missed it. We requested a refund and that was denied!!! We requested a refund for our return trip and was giving a voucher instead and no refund. Very disappointing indeed. This trip was important. Also the loss of time, monies and a huge inconvenience with drop off and pick up arrangements. If I could give Flixbus a ZERO STAR RATING I WOULD. Thanks for taking our money and leaving us stranded!”

Helpful Report

Posted 3 years ago

“Super schlecht... Super schlecht.... Sie haben vermutlich Plätze doppelt verkauft. Einen Tag vor Abfahrt nach 22 Uhr haben wir einen Nachricht bekommen,dass unsere Fahrt ausfällt, ohne Begründung. Wir gehen davon aus, dass der ausgebuchte Zug trotzdem fährt, aber vielleicht überbucht war. Bis zur eigentlichen Abfahrt am Montagmorgen war der Service von Flixtrain nicht mehr zu erreichen. Als Alternative gab es Busangebote für den gleichen Preis ab 10 Stunden nach NRW. Wir waren gezwungen, kurzfristig ein sehr viel teureres Ticket bei der deutschen Bahn zu kaufen. Schade, Flixtrain hat uns hier definitiv als Kunden verloren.”

Helpful Report

Posted 3 years ago

“Well if people are so worried about being around other people not wearing masks, do t take public transportation!!! Rent a car!!!! My husband is one if the NyC to be Boston flix bus drivers, and I can’t get over how people actually has the nerve to complain to him about how most people aren’t wearing masks!! Lmfaoooooo”

Helpful Report

Posted 3 years ago

“Ventilação do autocarro não funciona muito calor ar asfixiante autocarro cheio. Zero de segurança regras covid-19! Zero de apoio ao cliente simplesmente não existe! Muito muito mau 👎!”

Helpful Report

Posted 3 years ago

“Literally stole the money from its customers. A year ago i booked trip through Flixbus and the trip were canceled due to Corona. They issued me vouchers instead of refund the money back to my bank account. I didn’t notice that the voucher is valid ONLY FOR A YEAR since the issued date. Literally now we still in the middle of Corona and my 31,18euro is expired because I wasn’t able to travel anywhere. A very well trick from the company to steal the money. PLUS their customer service is really hard to reach and there is no way you could contact them for a refund.”

FlixBus 1 star review on 25th August 2021

Helpful Report

Posted 3 years ago

FlixBus is rated 1.1 based on 143 reviews