Foot Locker EU Reviews

Name: Foot Locker EU
Rating: 1.81

1.8 Rating 36 Reviews

17 %

of reviewers recommend Foot Locker EU

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1.8

Based on 36 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Foot Locker EU 1 star review on 6th December 2020

Jay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a delivery yesterday trainers were supposed to be in delivery , they weren’t , got intouch was told they are still processing but have no idea where they are , been a week now no trainers and no phone number to ring them . Will never buy again”

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Posted 1 year ago

“SWEET AS!!! No problems in ordering and delivery came on time!”

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Posted 1 year ago

“Absolutely shocking experience! My delivery was apparently left with a neighbour, they had cctv evidence to show this was untrue! Contacted footlocker to receive an email stating it had been delivered. After playing email tennis and repetitively saying the same thing and providing the same details, even though they were in the email thread, I’m awaiting a form to complete to claim the money back they owe me for failing to provide the goods I purchased. I wish I had read these reviews first and not diverted from JD Sports who are by far a much better company!!”

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Posted 1 year ago

“Zeer slecht bestellen na 3 weken nog niet binnen”

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Posted 1 year ago

“Placed an order and needed to cancel, contacted footlocker well within their 1 hour time frame as per their website policy. Did not hear back and when I reached out again I was met with rude responses from an employee called “Vanda” who imitated / mocked my message instead of replying professionally. Another colleague called “Joao F” was also very unhelpful and closed the chat despite being aware I contacted footlocker within the required timeframe. To summarise, footlocker do not abide by their own website policies and then result to blaming the customer and mocking them when they ask for further help.”

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Posted 2 years ago

“Ordered on the 10th still no delivery and no way to get in touch. 12 emails sent not a single reply absolute shocking. Still waiting. 1st and last time using your company. I'd advise all to save your money and go elsewhere”

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Posted 2 years ago

“My personal experience was pretty much the same as everyone else's. Seriously, how can they even get away with this? Said they shipped the item, DHL 'couldn't deliver' - neither to mine or alternative address, then they took ages to proceed refund... Useless customer service (thanks for nothing Joāo...) Honestly just go bust, Footlocker.”

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Posted 3 years ago

“Don't even bother to order from them, tried to return /exchange 2 pairs which they sent in wrong size in their shop (website and chat bot said we can) and they refused, fella even tried to do it but wasn't possible. Only option is to send them back and hope that they will return money (very unlikely based on others reviews)”

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Posted 3 years ago

“Absolutely shambolic. I order pair of Jordans on 21st of Jan. I recived a text from DHL saying the item has been delivered which I wasn't even at home. I went on my footlocker account and until now it says shipping. I contacted DHL and I was asked for tracking number and I provided them the one they emailed me, and they said that is incorrect number. I tried to contact Footlocker which I wasted my time going back and forth with a bot. Eventually, I found an email and sent a message to them. I was asked to fill a from for lost items and send it via email, I did like I was asked but now It has been over 4 weeks without any update or reply. I wouldn't recommend anyone to shop from footlocker. JD has got far better coustmer service.”

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Posted 3 years ago

“Appalling. Item ordered 6 weeks ago. Item not received, refund not received and customer service is not dealing with the issue.”

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Posted 3 years ago

“Item not received for 3 weeks and no updates on tracking. Customer service slow and ignored most my messages. Item finally delivered to nearby newsagents so had to walk with a heavy box and inconvenience myself. Posted a review on their site and they didn't approve it which shows how awful and illegitimate this company is. I am notifying trading standards of this appalling business”

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Posted 3 years ago

“Awful service from an agent called sohail, the employee left me hanging for long periods on the chat and was very patronizing! My order is nowhere to be seen! Been dispatched apparently but tracking number doesn't work and also been over two weeks, wouldn't of ordered if i knew this as it stated 5-7 days uk delivery and now told it could potentially be another 10! Asked for refund by funny enough the refund would take longer which i dont believe. Horrendous service wont be buying from footlocker EVER AGAIN!!!!”

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Posted 3 years ago

“Now the website says max 5-6 days of deliver but Its taking them two weeks probably longer to deliver the trainers I ordered. Tracking number doesnt work even though I had an email saying it’s been shipped. At this point I have no clue where my trainers are. I have contacted customer service twice now. I wish I read the reviews about Footlocker before I bought the trainers otherwise I wouldnt have ordered them. If you get so much negative feedback then why dont you as a company do something about it? Or just shut the whole thing down? Waste of time, energy and money!!!! Think about the customers you’ve stolen money from, you wouldnt like it if it’s done to you!”

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Posted 3 years ago

“I’ve given one star but that not even worth that, placed an order for trainers last Sunday and still not following Sunday and no correspondence received via email so I email customer services late last night as it’s my daughters birthday on Tuesday, response I received was order cancelled and money will be returned in 5-7 days. Shocking service as it took my email for them to cancel order. Do not use footlocker”

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Posted 3 years ago

“Really!!! What C**TS Really? I can’t even possibly put into words what I want to say about Footlocker right now... THE WORST COMPANY I HAVE DEALT WITH... EVER!!! Totally destroyed my young daughters Xmas!! Ordered some trainers... took my money... sent out the email saying ‘trainers dispatched’ After 3 weeks... no trainers arrived... Went back to customer services... the guy said.. he’ll look into it... Couple of days later... just got an email saying my money has been refunded!!! WHAT THE F***??? Totally destroyed my daughters Xmas!!! What a f***ing shabby organisation!!! WHAT A F***ING JOKE!!! I AM P**SED RIGHT NOW.... HOW CAN YOU HANDLE PEOPLE LIKE THAT??? I’m a big man right now... but I actually feel like going back to my old hackney roots and f***ing some s**t up!!! TOTAL P**S TAKE MAN!!! Totally ruined my daughters XMAS!!! W**KERS!!!!”

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Posted 3 years ago

“i waited for hour the delivery time came and went then suddenly the item showed a delivered i was confused since then i have sent footlocker many email and contacted them on their website but no support or refund”

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Posted 3 years ago

“The worst company in the universe. No customer services at all. And I am not exaggerating. No refund, no apology, no comms at all. Compete blackout. This strikes me of the actions of a company going bust. BE AWARE AND STAY CLEAR.”

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Posted 4 years ago

“Wish I could award no stars! Ordered a pair of trainers and returned them using their courier service. No refund after 6+ weeks. They confirmed it had been returned, then they stopped replying to my emails even after I told them I was initiating a chargeback! Phone number does not work. AVOID AVOID AVOID!!! 😡”

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Posted 4 years ago

“Literally just THIEVES”

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Posted 4 years ago

“I actually can't believe you think you can trust these online retailers to just have your money robbed, not even get a reply on the phone when contacting customer service and you have the cheek to say their is no agents available. I'm truly upset about this I am a care worker and dont appreciate I have to go out and work for my money and a trainer company think its just ok to take my money and not send me my parcels. Biggest day flight robbery I've ever seen FOOT LOCKER EU are taking advantage of this uncertain time and need to be stopped!!!!!!!!!!!!!!!!”

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Posted 4 years ago

Foot Locker EU is rated 1.8 based on 36 reviews