Foot Locker Reviews

1.6 Rating 272 Reviews

15 %

of reviewers recommend Foot Locker

Company Reviews

Questions

Metrics

1.6

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Foot Locker?

Helpful Report

(2 weeks ago)

You can contact Foot Locker by Live Chat, Email and Telephone.

Helpful Report

(2 weeks ago)

80.00%

Industry Average

“ I had a problem with a hoodie i purchased(was not delivered, lost) i contacted Foot Locker customer service through email and they were great. They found my order, and offered me either a refund, or to ship the order again to me. ”

- Katelyn

“ Ordered my Air Max from Footlocker on 26/08/19 and they were delivered (to the Uk from France) free of delivery charge within 48 hours, correct size, as described and also £20 cheaper than anyone else. I also received excellent customer service throughout (thankyou Rita, whoever you are) and access to tracking through UPS. All in all a great service, thankyou Footlocker. Highly recommended. ***** all the way! ”

- Jeff Robinson

“ Good customer service ”

- Merrik Singh

Foot Locker Reviews

Customer Service - Good