Foot Locker Reviews

1.6 Rating 272 Reviews

15 %

of reviewers recommend Foot Locker

Company Reviews

Questions

Metrics

1.6

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Foot Locker resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 61% of reviewers feedback is Foot Locker takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

80.00%

Industry Average

“ Good customer service ”

- Anonymous

“ Customer service could be better. Overall shoe purchase was good. I have purchased the all black pair of Nike Air about 6 month ago and I love them. They are comfortable and soft. I also purchased a white pain one week ago for my birthday and so far so good. No shoe complaints. ”

- Shaneika S

“ good prize,good quality,good customer service ”

- JUSTYNA RUDKIEWICZ

Foot Locker Reviews

Customer Service - Good