“Very disappointed with the Harlequin Coronations that my recipient sent me a photo of. They looked nothing like the bouquet advertised. Customer service not helpful asking me for further evidence which would have meant asking the recipient to take photos of her gift to further my complaint. Hardly etiquette. Have always used funkypigeon for cards and will continue to do so but won’t be ordering flowers again.”
“Ordered last min Easter goodies for my granddaughter
Paid for next day delivery - they arrived 5 days later and 2 parts of order were missing
Very annoying and shall not use again
Have had no response to my emails or a refund”
“If you are looking for a beautiful bouquet to suprise a loved one then I reccomend you look somewhere else. The ‘florists’ can clearly not tell the difference between dead flowers and fresh flowers, then when a complaint is made the staff are just as naive... For a company which prides itself on it’s quality it’s shocking how much has gone wrong.”
“My daughter bought me a card and flowers for mother’s day as a surprise
Got the card
No flowers
Surprise majorly spoilt
They said they have sent them - no they haven’t - one disappointed daughter and mother”
“I’m disgusted with this company...
I’ve ordered 2 personalised mugs, they arrived with missing letters... They’ve supposed to send send me another one with the right spelling.... After month I’ve never received anything... so asked my money back, and after 2 months they never send my money back... disgraceful company. DONT TO EVER ORDER FROM THEM.”
“These guys are terrible. The fine print says '3 working days' when orderimh it makes it seem like you will get it the next day. Should have stuck with Moonpig.”
“First Christmas as husband and wife. Ordered several personalised cards for Christmas. Everyone got theirs apart from my husband. Took them some time to respond to my email chasing delivery. They blamed it on royal mail and refunded my money for the undelivered card. Rubbish customer service. No empathy. Responded to them explaining how disappointed I was with what had happened. Never bothered responding. Will not be ordering another card from this company!!!”
“My little Granddaughters 1st Birthday today and I chose her favourite character 'Minnie Mouse' and personalised the card so she would have something special as a keepsake. I was gutted when my daughter told me she hadn't received the card. I used Moonpig.com in the past, but didn't use it this time as they didn't have any Minnie Mouse Cards. I deeply regret using Funky Pigeon. I paid £7.00 in total and no card! Absolutely disgusting. I will not be using this company again and will be advising friends and family of my experience, to do the same.”
“Absolute garbage!! Paid £25.48 for next day delivery of Christmas Cards on the 22nd of Dec 2018. Didn't get them to the 28th December! I digitally signed for them and have sent funkypigeon the proof of the receipts and all I get is "We dispatched them on the 24th, sorry can't help further".
I suggest you avoid this joke card company or if you have had a similar experience go to the ombudsman or better yet never use their service again. Avoid Avoid Avoid!”
“Ordered 2 canvas prints on the 20th of December as Christmas presents.
I paid £6.75 per print for next day delivery.
When I selected next day delivery it clearly stated delivery 21st.
The prints did not arrive the next day or the day after. I checked my emails to find funky pigeon had emailed me to say my order will be delivered on the 28th.
When I contacted them they said I must have order after the Christmas cut of point which is simply not true. And even if this was the case why did their website say I could pay £6.75 for delivery for the 21st.
In short yes they are cheap but there is a reason for this. If you need an item on a specific date use someone else.”
“Ordered 2 canvas prints on the 20th of December as Christmas presents.
I paid £6.75 per print for next day delivery.
When I selected next day delivery it clearly stated delivery 21st.
The prints did not arrive the next day or the day after. I checked my emails to find funky pigeon had emailed me to say my order will be delivered on the 28th.
When I contacted them they said I must have order after the Christmas cut of point which is simply not true. And even if this was the case why did their website say I could pay £6.75 for delivery for the 21st.
In short yes they are cheap but there is a reason for this. If you need an item on a specific date use someone else.”
“AVOID AT ALL COSTS!!
You won't receive the correct item and then it takes months to get through to the 'Customer Service Team' if that's what they call it.
Just before Christmas. Thanks.”
“If you are in a hurry for delivery avoid this company at all costs. It took 16 days for a card to arrive - it was in Spain, but 16 days after their confirmation email stating it was on its way!! Dreadful customer service too - they cudnt care less that their product arrived two weeks after the recipients birthday- avoid this company there are plenty more efficient companies in the marketplace who will ensure you get what you pay for.”
“They do not know what customer service is and offer half hearted responses to your emails. I emailed them asking them to amend an order directly after placing it late in the evening, as soon as the confirmation email came through I replied. They then confirmed dispatch the following day and sent me an email an hour or so afterwards saying it was too late to amend the order. Useless, I have deleted my app and asked them to close my account. Do not use them, I certainly won’t be!!”
“I placed an order I paid extra for next day delivery and it hasn’t been
delivered.
Over £12 for a card that didn’t get delivered is a lot of money.
I won’t be placing an order again.
Rubbish service.”
“I have used them for years but since they have updated there service I cannot purchase anything there service is rubbish and trying to complain is a joke”
“8th November 2018 - I just received an email from Funky Pigeon telling me it is my brother Hugh's birthday next week, with suggested funny cards including one with a chimpanzee on it. My dear brother Hugh actually collapsed and died tragically in December. It broke my heart. I did not request any reminders of cards, having used them maybe 2 or 3 times in previous years. I am appalled at their thoughtlessness as a company. They need to understand there are more important things in life than increasing their profit margin. I won't ever use them again.”
“I ordered a photobook that arrived printed in the wrong colours which rendered the text fairly illegible. The book was to commemorate and remember my Godson on what would have been his 21st birthday after he died earlier in the year.
Funky Pigeon offered no help rectifying the product, no reimbursement and offered fairly lack lustre responses to my emails, all too hard it seems to support their customers beyond them spending the money. They've assumed no responsibility for what is as far as I can tell a software error after I spend a whole afternoon painstakingly changing and proofing the book, and say that they can't access the file once it's been submitted - so who is responsible for the error, who knows. I won't be using them again.”
“Customer service is appalling. Had a problem with the site and they could not assist in time for the items to be sent to the incorrect address. I contacted them within one minute of ordering and apparently it was to late!!! - when they did arrive they were the really bad quality. Dont waste your money and pay a little more for a better quality.”
