Name: grubHub
Rating: 1.13

“It is overwhelmingly incomprehensible how negligent their staff and drivers are. In spite of the many years as a loyal customer to their brand and service. I have a track record for using Grubhub services twice per week, on average. I have been a consistent and loyal customer of Grubhub and I have yet received any consideration from them to rectify the poor service, incorrect deliveries, slow drivers, and mediocre customer support. These issues occurred even prior to the recent acquisition by Just Eat Takeaway and I anticipate will continue to perpetuate even under this new European brand. This is why I am officially ending my membership and business with GrubHub. The competition in the food delivery space is increasing exponentially and it baffles me to see such mediocre care for good customers by GrubHub knowing the insurmountable risk that surrounds the company and its workforce. After over 8 years of consistent customer loyalty I hereby discontinue and disengage from conducting any form of business as a customer and as of this upcoming Monday I will dissolve all my GRUB stocks. I encourage you all to follow my direction.”

Helpful Report

Posted 4 years ago

“It is overwhelmingly incomprehensible how negligent their staff and drivers are. In spite of the many years as a loyal customer to their brand and service. I have a track record for using Grubhub services twice per week, on average. I have been a consistent and loyal customer of Grubhub and I have yet received any consideration from them to rectify the poor service, incorrect deliveries, slow drivers, and mediocre customer support. These issues occurred even prior to the recent acquisition by Just Eat Takeaway and I anticipate will continue to perpetuate even under this new European brand. This is why I am officially ending my membership and business with GrubHub. The competition in the food delivery space is increasing exponentially and it baffles me to see such mediocre care for good customers by GrubHub knowing the insurmountable risk that surrounds the company and its workforce. After over 8 years of consistent customer loyalty I hereby discontinue and disengage from conducting any form of business as a customer and as of this upcoming Monday I will dissolve all my GRUB stocks. I encourage you all to follow my direction.”

Helpful Report

Posted 4 years ago

“It is overwhelmingly incomprehensible how negligent their staff and drivers are. In spite of the many years as a loyal customer to their brand and service. I have a track record for using Grubhub services twice per week, on average. I have been a consistent and loyal customer of Grubhub and I have yet received any consideration from them to rectify the poor service, incorrect deliveries, slow drivers, and mediocre customer support. These issues occurred even prior to the recent acquisition by Just Eat Takeaway and I anticipate will continue to perpetuate even under this new European brand. This is why I am officially ending my membership and business with GrubHub. The competition in the food delivery space is increasing exponentially and it baffles me to see such mediocre care for good customers by GrubHub knowing the insurmountable risk that surrounds the company and its workforce. After over 8 years of consistent customer loyalty I hereby discontinue and disengage from conducting any form of business as a customer and as of this upcoming Monday I will dissolve all my GRUB stocks. I encourage you all to follow my direction.”

Helpful Report

Posted 4 years ago

“I’ve had a couple of bad experiences with this company ~ first my food was placed at my door (contactless delivery-which is fine) without any notification that it was delivered 😡....Today my order was placed under pickup when I never made the change ...and why would I use a delivery service to place a pickup order!! I was rudely told by the customer service rep Alejandro that I’m the only one who has access to my account 😡😡😡....when I go back and look at my settings they are marked as delivery and so I’m confused as to why he felt it important to COME for me instead of looking at my acct. I’m not sure why the order changed to pick up however I’m certain I wouldn’t use a delivery service to order food that I have no intentions on having delivered!!! I am beyond done with this company!!”

Helpful Report

Posted 4 years ago

“Order was canceled immediately after driver Clarence C picked it up. Zohn C said that Clarence C is keeping it because he canceled it. The restaurant is now closed. If you want to waste your time with a business that runs like this go ahead im just giving you a heads up. They said ill get my $60 back within 5 business days”

Helpful Report

Posted 4 years ago

“This is the SORRIEST form of service… This is the SORRIEST form of service that I have ever encountered in all my 44 years on this earth!!!! I don’t trust putting my bank info online but I tried it and this is what I get... 1. You take my money off my card 2. Sends me 2 texts confirming that you’re on your way/running late 3. Then wait until I start calling around an hour later to check on the delivery status 4. No one has my order 5. Taco Bell doesn’t close until 2am and I ordered at 9:12pm 6. Call Grubhub to not only become DISGUSTED with their service and lack of communication but to be told that the order has been canceled I. AM. FURIOUS!!!! 7. Then I’m told I can’t get a refund until now and 5 days. 8. So I have no more money to order thru the RELIABLE “Door Dash” because my funds are being held hostage by Grubhub. 9. So I’m suppose to go hungry for the next 5 days?????”

Helpful Report

Posted 4 years ago

“We ordered through Grubhub and had fraudulent charges on our credit card. Some employee must be giving out our credit card information. We will never use Grubhub again or go to any business that uses this service. Wish I could give zero stars”

Helpful Report

Posted 4 years ago

“I HaveTried Them Twice I HaveTried Them Twice. The first time the app changed the address and zip code automatically and they never apologized and I got my food extremely late and stone cold. The Service Sucked. I finally tried them again about 2 years later. I changed and put in the correct address again. I watched the app car tracker & after it said it was on it’s way, the car never moved for 17 minutes. The it went the wrong way. The driver called me finally from a number that identified from clear across the country. I thought it was one of those Robot Calls. Finally after a very very long time I called the driver from the app, because I checked and the address switched again completely. I told the driver and waited. An an hour & 15 minutes have gone by now. Finally I get a call from his boss. Now I speak 2 languages and I am very used to dealing with people how are speaking with a heavy accent. No worries I’m patient. Well the boss was extremely hard to understand. He also called from a number from clear across the country but this time I answered because of before. He informed me that they would not be bringing me our dinner at Call. It now had been an hour and 40 minutes. But I could start the process all over again 😱😡. He was very rude and I wouldn’t get my money back for 5 business days. This was a Special occasion on a Friday Evening. Now We didn’t have enough money in our account to have dinner 😤. Other Times We’ve used DoorDash and They are Fast, Kind & The Food arrives Piping Hot & Fresh🤗. I deleted The GrubHub App!!!!”

Helpful Report

Posted 4 years ago

“Ordered my food an hour later they cancelled on me because they were closed I even talked to the manager of the restaurant that night there didnt seem to be a problem I had to call the driver to find out the problem should have only taken 10 minutes to get my food ready I was sooo mad”

Helpful Report

Posted 4 years ago

“I placed an order at 6:04. It said out for delivery at 6:35. I Got notice the driver was picking up the order at 6:40. I watched the car on the tracker go past my house, make another stop 7 miles from my house and then travel 10+ miles away and stop. I received an updated delivery time of 7-7:20 then 7:30-7:45 then 7:45-8:00. I called the driver and no one answered. I sent a text and 10 minutes later received response that he just received the order from Grub Hub 3 minutes ago. I was unable to track any further. Then 8:20 I received another track with a different drivers name and my order was delivered at 8:36. A full 2 hours past the original time. Tried to contact the company through help and it said call the driver Deleted the App!”

Helpful Report

Posted 4 years ago

“Wanted to give a great thanks to Grubhub for the numerous perfect delivery to my home during this terrible time. I, also wanted to say April who delivered to my Phoenix home today is fantastic- even sent me a picture of the food at my front door. Thanks again to Grubhub and crew!!”

Helpful Report

Posted 4 years ago

“I can see why the reviews are so bad for Grubhub. If you are even lucky enough to get the right order it’s becoming a miracle. I ordered no contact delivery and they were supposed to leave it at my door and then contact me. They just put it on the door and left. No contacting me and didn’t even bother to ring the doorbell. I’m going to suggest to the restaurants I order from to switch to DoorDash.”

Helpful Report

Posted 4 years ago

“A few of us hospital employees ordered from grub hub. 3 hours later we were told our order was canceled. The driver did not want to come in the lobby and did not contact us to meet him outside. We did not eat lunch because our lunch breaks were over and everything was closed. If they don't want to deliver to hospitals and told us that we would have ordered somewhere else. Despicable!”

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Posted 4 years ago

“Ordered from GrubHub at Saltgrass Steak House in Parker,Co. I got text that I would receive order soon. I received 3 phone calls from an out-of-state number which I didnt recognize and didnt answer. When I realized it was them. I tried to return call with no answer. Voicemail was full. Never received order. But tracking said it was delivered. Never got the food. Had to yell at customer service when they offered me a 50% discount on my next order. They finally cancelled my order and refunded my money to my credit card. Happy Birthday to me! Enjoyed a hot dog!”

Helpful Report

Posted 4 years ago

“These drivers don't even check the order. It's pretty annoying to order food, wait an hour and then it's delivered wrong. I guess it's the price we pay for convenience...if you want the food you order to be right when it gets home, pick it up yourself.”

Helpful Report

Posted 4 years ago

“I am appalled by the behavior of the delivery driver. The address of delivery was missed typed by 1 number some time ago and the system won't delete it. So instead of the driver calling and confirming the address, the driver figured out the address and delivered it. She yelled throughout the apartment, "did you order a delivery? You ordered a delivery? You have got to be kidding." When I opened the door she yelled at me about the delivery. Didn't take the tip. That was fine because she didn't deserve the larger tip I had for her in cash. She never called me. Never talked to me. She chose to yell and at like ghetto trash. Horrible customer service! And when I called to complain about the behavior (not the late delivery) all They did was throw discounts at me. Grub Hub is horrible with customer service! Either because the company is threatening their staff over on time deliveries or they don't care who they hire. Sick and sad!”

Helpful Report

Posted 4 years ago

“Every time I order there is a problem. They do not have a range for certain drivers so most of the times drivers are coming from crazy areas and do not know where to go. They constantly are delaying times and are not consistent. Horrible service I’ve order multiple times and always try to give them a second chance but it’s not worth it. I’d rather use seamless, door dash or Uber eats.”

Helpful Report

Posted 4 years ago

“Grub Hub USED to be pretty decent. I'd get my food in a timely manner. The food was as i wanted it to be. Hardly any complaints... But last night they single handily(?) managed to completely mess up my order, and when my sister called customer support/service they came off as rude. I guess we got a refund, but like... would've been nice to know what exactly happened to my food. We received another person's (some guy named Sean) order, after having the delivery delayed for who know what. We only realized when we saw food we didn't order, and the other receipt in the bag WITH my receipt. Only part of MY order we got were the drinks basically. Couldn't contact the person who delivered the food, because maybe for some reason he was delivering two people's orders at the same time?? idek. but like probably the Taco Bell I ordered from's fault too, for whoever was the clown that put my receipt in Sean's bag with his food. i only ordered like 2 entrees (one with some add ons), 2 cinnamon twists and two drinks. How you gonna mess that up with the seven items that definitely costed more on Sean's order?? also ALSO there was no way for me to apply the free delivery option for making an order of over $15 dollars while using grubhub. I mean unless they stopped free delivery, but if so... maybe change your freaking ad?? such a stressful experience. never using grubhub again. Probably not gonna order from that specific taco bell either. smh”

Helpful Report

Posted 4 years ago

“I have made the mistake of ordering from Grub Hub more than once trying to give them the opportunity to improve each time I've found myself disappointed. It is nothing but mistake after mistake and excuses after excuse. This time the driver marked my food delivered as she was still in another town. Grub Hub reaches out to me for a survey thinking the food was delivered and when they found out it wasn't instantly offered me a refund that I have to wait 5 days for and didn't bother doing anything with the order or replacing the food. DO NOT ORDER from GRUB HUB. Great concept horribly run business and customer service!”

Helpful Report

Posted 4 years ago

“NEVER use grub hub. i waitied over 2 hours for a stupid whopper meal from 1 mile from my house and never came. I was watching on their real time delivery update website the time getting longer and longer. i ended up calling and canceling my order. It will take 3-5 business days to get my refund. If you really want to eat in a timely fashion use a different delivery company”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

grubHub Reviews