grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,143 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 19th November 2024

Anonymous

grubHub 1 star review on 17th November 2024

Anonymous

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drivers don’t speak english or understand addresses. Won’t use again until this is fixed.”

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Posted 1 month ago

“I have Amazon Prime so I decided to try the Amazon Prime/GrubHub offer of no delivery fees. BIG MISTAKE !! I have used GrubHub to order McDonald's 3 times. Everytime, the ordered is delayed and it takes 1 1/2 hrs to arrive. I live in a town of 25,000 people. It not like I'm in a big city and the delivery driver has a ton of traffic to deal. When I tried to cancel my order and it wouldn't allow me to. Saving a couple bucks is not worth the worst service. I'm going back to Uber Eats. They are always great, fast service. If I'm going to be forced to give a $6 tip on a $15 order, I'm going with Uber Eats. Never using GrubHub again!!@”

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Posted 1 month ago

“The driver Mackey stole my package off my porch. I’ll never be using Grubhub again. And I use them often”

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Posted 1 month ago

“I prefer to leave zero stars but I couldn't write this review without leaving at least one. Their customer service is in the toilet. You receive automated already typed out answers, there's no one-on-one discussion. I signed into my account, I have a huge credit, trying to place an order, the system would not take it and customer service, after 3 separate agents were contacted, all had the same prefabricated answer, and they can't fix anything. They send it to their customer service team whoever the hell that is. If you're hungry don't try GrubHub.”

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Posted 1 month ago

“I've ordered from Grubhub to many time to count. But I've had so many horrible experiences I wont be using them again. During my last experience they were late and all the food was cold. I was missing ketchup and ranch packets and the bacon on burger was MIA. I called and they weren't willing to give me a refund. They offered a $5, then $7 then $10 credit on my account. So basically Grubhub, restaurant and driver all benefit and only the the paying customers get screwed. That's just unacceptable.”

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Posted 2 months ago

“Absolutely horrendous. I’ve hate numerous orders stolen by people that are too poor to pay for their own damn food and then I won’t even get a refund half the time. They just give $5 as a sorry. They respect their criminal drivers more than their customers that actually keep this business running. Sickening. I’ll no longer be ordering from here. I won’t be surprised if Grubhub gets hit with a massive lawsuit.”

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Posted 2 months ago

“First time customer and a NEVER again customer. Items were missing and delivery driver handled my food while holding and petting her dog that was sitting in her lap. GrubHub refuses any compensation saying because of past orders when it's my FIRST time order from them at all. They need to I be reported to BBB.”

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Posted 2 months ago

“Grubhub has been charging me for months for Grubhub +. I never signed up, and it’s not on my account as I looked it up to cancel only to find an option to sign up. After chatting with a customer service representative, none of my other emails have an account. Poor business practice. Going to delete my account as soon as I hear back on what’s going on. This appears to be a common issue after a quick google search.”

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Posted 2 months ago

“You charged me more then the ORDER! SO GRUBHUB NO MORE will Let everyone know not to order WITH GRUBHUB!”

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Posted 2 months ago

“Grub hub was an awful experience for me and my friends they took over two hours it was a nightmare. DOORDASH FOR LIFE🩷”

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Posted 2 months ago

“They would not honor late delivery complaint or wrong item received after 48 hrs (missed the window by 8 hrs overnight) In addition, it has a 7.99 delivery fee for non-members and adds a 2.99 service fee on top of that. I will use insta cart instead”

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Posted 2 months ago

“GRUBHUB ORDERING Can anyone tell me why GRUBHUB WEBSITE states it has restaurants in my area for food delivery.. so I order, then it chooses to put order TO A RESTAURANT IN ANOTHER TOWN so my order will be late & soggy!!!??? talking to "customer service does no good as they just gaslight but do not solve issue NOR expla8n why website did this to my order! #$#!@! Grubhub”

Helpful Report

Posted 2 months ago

“Why are we still using this "service" we are getting wrong orders late orders cold orders orders overcharged bc items are substituted, orders that smell like smoke different people showing up than what is shown..... It's a premium service at a premium price and tip well yet it is as if we are doing them a favor. No more. In the last few months this has become like getting food out of the dumpster. Bye grubhub”

Helpful Report

Posted 2 months ago

“I will have the opportunity to rate this delivery service, I would give it a -0.0 rating. This is the second time I have used them, and once again they delivered my food to the wrong address. Not only is their communication system poor when it comes to addressing issues, but the only way to contact them is through their customer service chat. After waiting 55 minutes, it took an additional 10 minutes to finally connect with someone via chat. After another 15 minutes, the representative ended the conversation by saying they would cancel my food order and refund the money to my account instead of reordering my food and delivering it correctly. They sent me a photo of the delivery to the wrong house.. the worst part about this, is that you don’t need to be genius to know the home’s door they left the food on the floor has a big locker on it and it was obvious that nobody lives in that address. This is by far the worst service I have ever experienced.👎”

grubHub 1 star review on 18th September 2024

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Posted 2 months ago

“The most awful customer service ever. You can forget getting any kind of reimbursement when your order is wrong, items missing or just plain didn’t arrive. They refuse to refund you to your original form of payment and are not transparent at all on how the crediting system works. For how much more food costs on these apps, i expect good customer service and care at the very least. I can confidently say I will never return to Grubhub.”

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Posted 2 months ago

“Driver was in constant because he was lost. Saw that he was across the street and canceled my order! Customer service did nothing. Total scam.”

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Posted 2 months ago

“My order was missing items. Customer service was garbage. Won't use the service again.”

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Posted 2 months ago

“They do such a terrible job assisting customers since they are not in the US and dont know what's actually going on. Customer service doesn't call the restaurants or their IT either. A lot of disconnected communications end up saying Oh, we can't help you. Sorry. This happened about 20 times.”

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Posted 2 months ago

“I swear the people that picks up the orders are stealing them. I have had to cancel an order too many times, when a driver will literally show a picture of the food in their car and mark it as delivered.”

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Posted 2 months ago

“First time for grubhub for takeout pizza. Instructions were no contact, but with text announcing delivery. Never happened. Pizza was left on the ground and covered with ants when we checked to see if delivery was made.”

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Posted 2 months ago

grubHub is rated 1.1 based on 1,143 reviews