grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,317 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,317 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude drivers! No recourse. Terrible wait times. Deleted app”

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Posted 6 months ago

“Tried to cancel order due to incorrect pick up address. Wouldn’t let me do so. Finally able to talk with driver and they are penalized if they don’t deliver. 3 hour wait……and not able to review a refund. Screw you grub hub, stole my money point blank.”

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Posted 6 months ago

“My order arrived incomplete, I spoke with an advisor and they did not want to take responsibility”

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Posted 6 months ago

“They are usually late by an hour before you can even get a driver assigned to your order. Then when you contact customer service, they argue it’s your fault because the expected time frame is at such a time. Of course the time gets pushed back every time it’s delayed! Then all they offer, if at all, a five dollar refund for messed up orders, crappy drivers, orders being delivered to wrong addresses, and the carelessness of drivers who toss your food on the doorstep so your food containers are open or don’t even notify you it’s delivered and your frozen items are semi melted. I’ve canceled my subscription a long time to this place but since it has partnered with Amazon prime, I figured I might try it once again with no added subscription fee. It took almost two hours for my order to be delivered to me and the customer service agent just blamed me for not being patient enough to wait and claim no refund will submitted to me when I asked for when one an hour of waiting transpired. Then I had to wait another hour for my soggy cold food! How is this company still in service?!”

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Posted 6 months ago

“No option for zero here and this is the first negative review I’ve ever written. We were refunded the money which is fine but there was no accountability on the driver who received a solid tip for delivering the order. I put pretty specific instructions to the house and also select no contact delivery as off and request they call us. Normally it’s fine, but Luanna who was supposed to deliver our order never called and never sent a picture or anything. It’s all refunded which is fine. However, I’m curious if there’s just been a large demand in drivers in the recent years to make it more difficult or if this is a common issue? It’s happened a few times.”

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Posted 6 months ago

“Driver snapped a blank photo said it was delivered and stolen the food. 62 dollars worth.”

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Posted 6 months ago

“Here is one for the books! Ordered pizza via Amazon Prime/Grubhub program. Looked simple enough. The food I ordered totalled $62.99 and no delivery charges so I was happy at the time of ordering. The food was delivered on time and everything was there (only issue with the pizzeria was they forgot to hold the cheese on the sub which they always do). THEN I GET MY CREDIT CARD STATEMENT AND SEE A CHARGE FOR $90.07! Upon researching, Amazon and Grubhub are in kahoots and add 40+% to the order line items to MORE THAN OFFSET the delivery costs. WOW! Upon questioning Amazon they could care less, the pizzeria gets its the $62.99 and they are happy, then there is Grubhub who banks the 40+% add-on and laughs all the way to the bank. The Amazon Prime people don't give a damn and point at Grubhub, Grubhub says they are doing no wrong by not disclosing the true prices that WILL be charged so they are happy, the Prime Chase people are useless because they say everyone is doing their job correctly. WHY DOES THE CONSUMER ALWAYS GET HURT? Greed has taken over our country to the point of total insanity. I ended up paying a illegal unauthorized upcharge of 40+% for pizza and can't do anything about it. Anyone want to start a class action lawsuit?”

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Posted 6 months ago

“I am absolutely appalled by the service I received from Grubhub. Not only was my order completely messed up, but they also *stole money from my account*! I was charged for an order that never arrived, and when I contacted customer service, they were utterly useless and dismissive. Instead of resolving the issue, they kept giving me the runaround, wasting my time and patience. It’s infuriating to think that a company this size can't manage basic customer service or safeguard customers' financial information. I am extremely disappointed and will never use Grubhub again. I strongly advise everyone to stay away from this platform unless you want your money stolen and to deal with horrible customer support.”

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Posted 6 months ago

“This is the last time, we order anything from Grubhub. We ordered a pizza that was supposed to be here by 10:35 pm. We have tried to call the driver a couple of times, but she did not respond. We recieved a pop up picture that our ordered was delivered to us. The driver leaves the pizza on top of the lift arm gate for the property and never called or communicated with us. Totally unacceptable. Grubhub is not screening their drivers at all. This is not the first time, but my last time. I would not order anything from here ever. Look at picture attached....”

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Posted 6 months ago

“I order food that was over an hour late. The food was cold, half off Houston is with power. I have not way to warm the food I ordered. The customer service lead should be demote very poor service. I wanted a hot meal if you didn't have drivers why take the order.”

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Posted 6 months ago

“Absolutely terrible company. Driver said he delivered food, and sent me a pic of someone else house. I said you delivered it to the wrong house and he never responded back. Their customer service only said oh ok well we canceled it and refunded you and we will give you 60 days of grubhub+ Keep it, j will never use your service again.”

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Posted 6 months ago

“My order today was canceled and I was told that they are going to give my money back in 3-5 business days and can't do anything for me. This is not the first time either. This happens all the time and they end up telling me that they are giving me a $5 discount code which wont do anything. Never received the order and have to wait for a refund. Do not order using Grubhub because there are no guarantees”

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Posted 6 months ago

“worst service ever.”

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Posted 6 months ago

“The app showed driver on his way. I’ve waited an hour. Now, it says my order is in the works and will be here in another 45 minutes. I also do not like that I pay a tip on tax, delivery fees, and other fees. Unbelievable and unfair to Driver. Consistent poor customer service. There are other companies to choose from. I continually give this food delivery my business. Not any more.”

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Posted 6 months ago

“No one ever reads the directions. And 9 out of 10 cant Even read them cause they speak and read only another language. Also the pics and name never match the delivery person. Christina is on image but Jose is the one dropping off? Foods always cold and good luck being compasated for their issues. I'm bout to cancel my membership and delete that app. No other app has this much issue but these fools get lost Everytime!”

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Posted 6 months ago

“Food never picked up for delivery and I couldn't get refund. They didn't want my proof. I will never use them!”

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Posted 6 months ago

“It was my first time using GrubHub. I received two separate text messages indicating my order would be late or later than expected not a problem no big deal but then when I get my order, it’s not correct. They delivered the wrong pizza. The driver must’ve turned my mother’s food upside down because it was leaking from the bag when we received it and when I tried to do online chat with customer service, it didn’t seem to work, you all charged a delivery free and then you charge a ridiculous amount for “operational” fees and then we’re expected to tip the delivery people. So by the time I finish paying all the fees and tip I end up paying another $15 for an order. Do not believe I will be using this service again.”

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Posted 6 months ago

“Don't use Grubhub they steal your money as well as the person the worker who brings you the items that you buy from the store or restaurant they lie to your face and say they Dont have it because they Dont want to carry it. I personally suggest “UBER EATS” I'm not gone worry because I'm a child of God and they will get what's coming for them.”

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Posted 6 months ago

“I work in a very oddly shaped large building with several entrances, unlike a standard office building that typically has just a front and back entrance for deliveries. That's why whenever I place a delivery order, I choose the 'meet in person' option and wait downstairs, in addition to providing instructions on how to find my entrance. Regardless, most of the time, the couriers deliver to the main entrance, which is fine because if they call me, I can just walk over to meet them there. I've never had issues with other food delivery services like UberEats or DoorDash. Today, I did the same with grubHub and specifically asked in the instructions to call me. However, the courier not only went to the wrong entrance but also just dropped off my order there and marked it as delivered. I contacted him but never heard back. There were no photos provided, which I always get from UberEats or DoorDash. I was looking for my order for almost an hour. Just after I got something else to eat, a lady from the same building called to let me know my order was left with her company. Even though grubhub refunded my order, the driver was horrible and didn't follow the instructions at all, so I won't use the service again. I deleted the Grubhub and Seamless apps.”

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Posted 6 months ago

“A bigger 0 wouldn't recommend”

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Posted 6 months ago

grubHub is rated 1.1 based on 1,317 reviews