grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,342 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,342 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 2 star review on 24th January 2025

Carol

grubHub 1 star review on 6th January 2025

Melissa McGhee

221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GrubHub is the worst pretend service ever!! Trying to use a Christmas gift certificate and had the most horrible experience that had me calling the company. All they would do is offer a discount on next order.....the not funny thing is, they have canceled my order twice 2-3 hours after the order was placed due to delivery. The first order that I did get came almost 2 hrs. late, needless to say cold and not good! I tried again with a local mexican place and it was also 2 hours late! Had to throw away because everything was soggy and really cold! They always try to give you a discount off of next order but i can't get the food!! The last time I called to have them refund the gift certificate I can't use they hung up on me!!!! I was not being disrespectful or ugly but they do not want to give money back! I was excited to get this but my son should get his money back!! I they had a 0 to give mine would have been below 0”

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Posted 3 years ago

“Worst customer service ever. They don't give proper instructions to the driver. The driver left my food outside the building on the ground right in front of the building gate where everyone walks through, although the instruction was written clearly to drop off the food outside my apartment unit, not outside the building. I had to throw away the food as it was left on the ground outside the building. When i called the customer service, they offered me 99 cent refund. What a joke!”

grubHub 1 star review on 10th March 2021

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Posted 3 years ago

“In a strange city, with disabled child for a hospital procedure appt. Ordered grubhub, tracked it, showed up as delivered...only the order was never received. Complaint filed, money refunded, restuarant called to inform them that my order was never received and likely stolen. Thanks for violating the ADA act in regards to a child, Grubhub.”

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Posted 3 years ago

“I just wanna do a shout out to Erin in Alton IL! I typed the wrong address in and she was amazing and understand and even delivered my food when I messed up! The most amazing delivery driver! She went beyond what I would expect from a driver! Thank you!!!!!”

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Posted 3 years ago

“Grubhub is absolutely awful! Their one job is to get your food delivered to you. Two out of five times, that didn't happen. Two of my orders I never received. One was left outside my complex around the corner. I didn't find it until 2hrs after it was delivered. Incompetent, is how I would describe grunhub”

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Posted 3 years ago

“OUTSTANDING Customer Service After the order was placed to the wrong address the driver still delivered the order . I only really wanted to cancel the order, but Grubhub refunded my money, so I gave the cost of the order to the delivery driver.”

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Posted 3 years ago

“Made first purchased at 4pm today...after 20 minutes later my order was canceled. I had to re ordered again second time at a different restaurant...I was notify driver is at the restaurant picking up my order then few minutes after it notifies me my order got cancelled. For the third time re-ordering of the day...and it is 6pm I placed an order again...driver went pick up food...and 45 minutes after I got a message saying my order had delivered at the address I provided. I opened my door nothing was left at my door, no food! My food went missing tried contacting the driver but couldn't get a hold. I'm now sitting at 7pm wondering where is my food. Poor service it will be my first and last from GrubHub!!!! Very disappointed!!!”

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Posted 3 years ago

“Driver forgot half my order. Was extremely rude and hung up on me. Never did get the rest of my order. Also, the food I DID get took over an hour. NEVER AGAIN. DON'T USE THIS APP!!!”

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Posted 3 years ago

“Just the worst. Have messed up orders on multiple occasion. And by extension messed up my evenings. Often taking the money from the credit card or PayPal but never sending the order to the restaurant. If there's anyway to aid in their demise please let me know. I'm done. Peace out.”

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Posted 3 years ago

“Daniel my food on time even though it was icy roads, He was polite and professional. Great Service!”

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Posted 3 years ago

“Never showed up! Said it was delivered after an hour wait...grub hub won’t tell me where it is...like scum bag neighbors kept it or driver ate it...disabled & diabetic...not impressed. They refunded my $ but not my $5 coupon...gave me $10 4 inconvenience & when I said what about my $5 coupon they said u were refunded & credited $10. So 3 ppl on a Friday, one disabled and diabetic, 3 hr wait, no dinner but we got a $10 credit!!! 😆😤🤬”

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Posted 3 years ago

“My very first time ever using grubhub, it's the end of the week, I dont feel like cooking or leaving the house again so I decided to try it out. Not only did we wait an hour and a half, but we were missing more than half of the items. 3 out of 5 things ordered was never delivered. And money was refunded (in 5 business days) buy I'm celiac so I already have to be strict with what I eat. My son got to eat at least, but I basically ended up eating ham wrapped in lettuce mayo and cheese for dinner and my husband had an excuse to go with his buddies for the night. 2/10. Would not recommend.”

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Posted 3 years ago

“A $22 order from Franco’s pizza cost $50 with service charge,delivery charge and 25% recommended tip for the Driver who they say doesn’t get any of their charges.. a total scam and rip-off.”

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Posted 3 years ago

“I work for a restaurant and the driver shows up with her boyfriend???? And no mask!!!!!”

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Posted 3 years ago

“GrubHub does not have a contract to deliver fo Bugatti Resturant, in Coral Gables. I confirmed with the manager. I pre-ordered (3 days ago) for delivery today at 6:30 pm. At 6:25 pm I got Txt from GrubHub that something went wrong and the order was cancelled. REALLy? The manager told me that the GRUBHUB scam is to take an order and then their person goes to the restaurant and orders while he is standing there, then they come back and pick up and deliver ...not on time, cold food. Charging $17 - $40 extra in fees. GOOD BYE ... BYE, BYE, BYE GRUBHUB - you are cheating customers and the restaurants.”

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Posted 3 years ago

“The worst of the worst in food delivery services. Their drivers are horrible! Tonight, we gave it one more try after swearing last summer to never use Grubhub again. The driver got to restaurant and food wasn't ready yet, so instead of waiting, he left to go do other orders and never came back. I finally had to go to restaurant and pick up the food myself! And, it's nearly impossible to get Grubhub to credit you back for even just the tip, let alone all the fees attached. NEVER AGAIN!”

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Posted 3 years ago

“Ordered food from Red Lobster on 1/27/21 at 800pm Waited till 915pm No food arrived. Finally around 930 pm order got cancelled. Very bad experience.”

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Posted 4 years ago

“0 is the score they are the worst. Steal my $ my food. Supervisors are useless they can refund u 5days? But I don't have another $80 to pay $160. Hoping I'll get to eat? No thanks how does that help? Manager at Boston Market said my foods been sitting getting cold waiting on pick up 2hours. Driver said she be rite back? Nope just tipped herself 30% and never answered her phone. I emailed called and bubble chatted!”

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Posted 4 years ago

“Did not deliver order. Claimed I was to pick-up. Why would I order from Grubhub to pick-up? I would call restaurant directly. No solution offered. Very bad customer service.”

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Posted 4 years ago

“I tried them 2 times 1st time late over 2 hours. 2nd time after waiting 2 hours they just cancelled the order. I will Never use Grubhub ever again totally sucks”

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Posted 4 years ago

grubHub is rated 1.1 based on 1,342 reviews