Gtech Reviews

Name: Gtech
Rating: 2.58

2.6 Rating 124 Reviews

36 %

of reviewers recommend Gtech

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2.6

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Craig

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being pleased with the hoover for 3 years, something caught in the brush and it broke. Customer services are not interested as it is not the Company's policy to be concerned with a faulty machine after 3 years. I maintain it is an expensive item of equipment to suddenly break if a piece of string gets caught up in it. The machine should have immediately shut down and restarted after the string was removed. I am extremely disappointed with the poor after sales service and lack of concern shown y GTech.”

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Posted 4 years ago

“I had a big problem with my G tech and phoned the customer service on Friday and the lovely girl 👧 was so helpful and ensured I had a replacement part which came next day. We still could not get it to work again so I phoned again and another lovely girl once again was so helpful and agreed to send me another part so hopefully it will come tomorrow and my husband can put it together for me. I have been so pleased with it due to only being able to use one hand.”

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Posted 4 years ago

“Two strimmers both hardly used have overheated and are now completely dead. Neither has used all the plastic blades that came with them. Both are out of warranty, they wish to charge over £30 for replacement parts. Do not recommend!”

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Posted 4 years ago

“A hedge cutter bought a few years ago and used 7 times has completely failed. 1st fault the blade stopped cutting, purchased a new one, fitted it, 1st use of this the drive shaft to the rubbish gearing sheared rendering the whole thing useless. Before I'm told I cut too big a hedge. I DID NOT. I am an engineer (ret) and know what I'm doing. At best a 3mil. drive shaft is inadequate. Never again G.Tech. AND NO MARKETING OR SALES CONTACT”

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Posted 4 years ago

“Model SW02 cordless sweeper with wand....this product is a joke and total rubbish made in China. Handle will not stay on and it is advised that you should avoid this product at all costs. Yes, it is true I was told I could return but this would cost me 20 per cent of the cost of the thing so best to just donate to some charity who could perhaps "do something better with handle" in order for it to remain in place than the designers of this thing have. Should never have been produced as non-usable in original design/condition.”

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Posted 4 years ago

“What hasnt gone wrong? bought the model ATF038 from argos,after nearly 12 months of poor performance,battery died gtech replaced this one and few weeks later this died, i have had several conservations with admin,and several parts replaced including brush bar,separator filter ---- then they sent a new complete new hoover,this also had the same faults the machine is now smelling of burning and some of the plastic has melted.last phone call 17/08/2020,i am awaiting call back of the company deciding what they are going to do.no call i will be writing to the ombudsman as this item is not fit for the purpose”

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Posted 4 years ago

“So gtech hoover marked my carpet and they say it’s not a manufacturing fault when one side of rubber is fine and the other is worn so I’m left with badly marked carpet Bad quality for money”

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Posted 4 years ago

“Bought Gtech Pro a few weeks ago today it fell to the floor which caused the top to come unclipped when to tried to put it back we notice the the small hold the screw go’s into is made of plastic and three out of four had broken off poorly made it cost me £48 for the part not covered under guarantee really disappointed with the service why give a guarantee won’t buy Gtech again shoddy made But you live and learn”

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Posted 4 years ago

“I have had an Air Ram for 3 years now. It has been a godsend to me .it is light in weight to carry upstairs and works well on both carpet and floor. I needed to replace the top handle a couple of weeks ago. Staff were helpful and item arrived the following day. I am now considering a lawn trimmer”

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Posted 4 years ago

“I bought an electric bike online and it was delivered promptly. The bike was very well packed and game with a money back guarantee.”

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Posted 4 years ago

“Just bought the hylite this is my third different product of gtech.in all cases quick delivery great item and best of all put together in 5 mins and my other items still working well after several years recommend”

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Posted 4 years ago

“First g.ram still going after 7 years. Pleased with new one - delivery next day good - staff 1st class, helpful, courteous and overall a good deal.”

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Posted 4 years ago

“Really poor suction - the handheld is very poor Maybe I should have bought the K9”

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Posted 4 years ago

“Main vac adequate but small hand held disappointing. Lacks enough suction to clean thoroughly and attachments ungainly.”

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Posted 4 years ago

“I too have a problem with my Getch Ram ...it refuses to power up and when it does it will not power down !!!!!!! I have had it just over two years so it is now out of warranty !!!!! customer services informed me to 'put it on its side and hit the left hand side with a slipper' !!!!!! you have got to be joking!!!!! This is obviously a DESIGN fault and the company should replace the machine............”

Helpful Report

Posted 4 years ago

“We have a total of 4 GTECH items, the latest AIR RAM MK2 K9 is a little troublesome, GTECH though, have bent over backwards to sort the issues, cannot fault the customer service, emailed them this morning, they replied within 90mins saying the parts required have been shipped and apologies for the hassle, FIRST CLASS SERVICE in my book !!!!!”

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Posted 5 years ago

“Avoid the upright gtech air ram! They have a faulty on/off button which is fine if it’s in warranty as they replace it but if not after 2 years your Gtech is useless unless you spend £69 every 6 months to replace it”

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Posted 5 years ago

“I require a new on/off switch for my air ram Hoover. Do you think I’m going to pay £69 for a part you cannot supply on its own. I think you are going to lose a lot of customers when they find out about your spares procedure. I am now a very dissatisfied customer.”

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Posted 5 years ago

“Vacuum cleaner just lacking in performance. Biggest gripe is with hedge trimmer ,which ,after only slight use, would not cut . Total waste of money. I would not purchase any of this Chinese junk ever again. Look elsewhere.”

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Posted 5 years ago

“Although extremely easy to use as the Air Ram K9 is very light compared to other big name cleaners it is extremely flimsy. When receiving the vacuum I expressed concerns to my husband about how long it would last. 7 weeks down the line the pivot neck has jammed and I am unable to use this. The design is very poor. Gtech, after a number of emails have sent me a new part and assure me this will resolve the problem. Time will tell. It is clear from numerous threads on the internet this is a common problem. They also expect the customer to take apart the vacuum and remove the battery to install the new part. Truly shoddy service given they are aware of the issue. I seriously would advise anyone to think twice about purchasing one of these. Very disappointed.”

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Posted 5 years ago

Gtech is rated 2.6 based on 124 reviews