Gtech Reviews

Name: Gtech
Rating: 2.58

2.6 Rating 124 Reviews

36 %

of reviewers recommend Gtech

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2.6

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Craig

Anonymous

Anonymous // 01/01/2019

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“Avoid GTech. Batteries do not last.”

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Posted 1 year ago

“I ordered a replacement brush for my cleaner nearly 2 weeks ago. I was told it was on its way and I would receive it any day. I just phoned the company and was the part won’t be in until 16th October!! Why! Having been told it is on its way! I have cancelled it. I need a cleaner and I can’t wait that long.”

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Posted 1 year ago

“Nick is a criminal. He provided great service to us for a number of years. Then he flaked out. Unlike most providers, he refused to give us admin rights to our Office 365. After chasing him for months, he said he did it, and he still didn't do it. I have to call him multiple times. He doesn't return calls or emails. I call his backup service. They say they have reached him, and he will get right back to me. He doesn't. He is holding all of our files and security hostage. We need to authorize new users, we need to turn off old users, and we cannot.”

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Posted 1 year ago

“I can not praise the gtech staff enough for their help nothing was any trouble. From start to finish they were brilliant . The hedge trimmer is brilliant five stars”

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Posted 1 year ago

“Had been a big fan of my Gtech Pro2 until I found out that they only guarantee their £75 battery for 6 months. Perhaps I'm naive or maybe it's just telling of the quality people have come to accept in our throw-away culture, but I expect a battery that costs this kind of money to last more than a year. Utterly insulted to be told sorry that your expensive battery didn't even manage to last a year but if you want to give us a load more cash we'll give you 20% of another sub-par piece of kit. If I'm going to spend this kind of money it will be as a contribution to something more reliable and not made by Gtech.”

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Posted 1 year ago

“Such a professional company, saw there conduct via DJ audits, so can only imagine how great they are to customers.”

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Posted 1 year ago

“I purchased a gtech cordless hedge trimmer. What a total waste of money. The strap is in the wrong place at the back end of the trimmer so when you put the strap over your head it makes it so front heavy that it's very difficult to hold up. Absolutel rubbish.”

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Posted 1 year ago

“Hi just purchased my new mower from Q V C it’s excellent so impressed with it it’s made my life so much easier as I’m not so mobile now”

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Posted 1 year ago

“I am still awaiting a phone call from Nick your customer service is totally atrocious!!!!”

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Posted 1 year ago

“I have had a complete hedge trimmer replacement, then 2 new cutter bar heads and it still makes a dreadful grating noise after a few minutes operation. That is not my main complaint which is I that also have had a CLM 021 Cordless mower which being only 11 months out of warranty I am told needs a new battery at a cost of £159 when the mower was over £500 less than 3 years ago. Not good enough and as a retired engineer I will endeavour to spread the news about my experience of GTech inferior design and engineering quality of these products. You are expected to spend a lot of money on products which aren't designed to last. Lets go back to Suffolk Colts that lasted for decades.”

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Posted 1 year ago

“Over the moon with the first class service we recieved from the G Tech customer service staff Alice and Reece had an issue with the base of our hoover and stem we recieved the new brand new base the day after and new handle can not thank this first class company for a first class service .”

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Posted 1 year ago

“I only had my gtech 2 since last broke already have to buy a new part chassis £44 no help from gtech anthony.whipp@mail.com.”

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Posted 1 year ago

“I love my GTECH AirRam. I have arthritis and it is so easy to use. The customer service is excellent - Always get my query dealt with straight away”

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Posted 2 years ago

“I made a mistake. Used autobot, and put through to customer service. So helpful and gave me all the information i required. If only all customer services was like this everywhere Life would be so much easier. Well done Gtec for showing customer svc up around the country!!! I would give them 10 out of 10 for this.”

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Posted 2 years ago

“Warning no warranty policy!!! Warning poor warranty policy!!! I brought the latest Gtech ram air online from a dealer offering a Gtech promotion thaw same as Argos’s then 7 months later the battery devils a fault and so I call Gtech customer service only to be told the warranty only applies if I brought it directly from them. But would be happy to sell me a new battery for £69 Warning very expensive products and have had a Gtech hover for the past 8years I can no longer see Quality or customer service that justifies the price tag. Don’t wast your your money, wish I hadn’t stayed loyal to Gtech! You have been warned!! See Email extract from Gtech “Gtech has not directly supplied these products for resale. All I can advise is that you speak with the seller and eBay customer services about returning the product. “”

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Posted 2 years ago

“I have an air ram, hand held and Gteck hedge cutter, all these products are only suitable as kids toys, all useless, the hedge cutter jams with a 1mm twig, the hand held for the car useless, would not purchase any other products, have friends who mirror my thoughts. back to James Dyson for products that do what they advertise.”

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Posted 2 years ago

“Terrible I think I must have been talking to a computer Or if it was a person they do not know the products I have a Ht20 Hedge trimmer it's stopped turning, told me to get a new blade It as nothing to do with a new blade ,the cogs have stopped turning Just kept coming back with rubbish responses”

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Posted 2 years ago

“DO NOT BUY Gtech!! Product not fit for purpose, Terrible customer service, Complete waste of money... Purchased the HT20 hedge trimmer. After just a couple of uses, it constantly gets jammed with the thinnest of twigs - sometimes just leaves?! It is literally stop, start, stop, start, taking hours to do a simple job?! The branch cutter has NEVER worked properly. I used it twice and got so frustrated that it stops spinning as soon as it touched a branch that I gave up trying to persist both times. When I contacted customer service I was told I needed a new cutting blade? I explained I'd only tried using it twice and it failed to spin? Again, I was told the problem was I needed a new blade - which I had to pay for! Due to an item like this only being required for use every 1-2 years, my 2 year warranty had expired when I contacted Gtech for advice on this item I considered faulty?? I purchased a new blade (as advised) and also purchased the Gtech cleaning kit - thinking that might improve the trimmer's performance? It didn't! After changing the blade, surprise, surprise, it does spin! When I removed the blade, the cogs spin on the head but when the blade is in place, the cog doesn't turn the teeth on the blade!! I thought I was going mad, so got my Dad to check it. He agrees that it's faulty and not fit for purpose... We contacted Gtech again. Best they can offer is 10% off all replacement parts that I purchase again?? Laughable... We requested that we send it back to them so their technical department can take a look? No, was the answer!! I will NEVER purchase another Gtech product (I also have their hand-held vacuum, which also has issues) I'd rather pay slightly more and get a quality product that actually works!! Such a disappointment from a Company which constantly advertises as being one of the best in the market 😡”

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Posted 2 years ago

“We have a Gtech vacuum and hand held vacuum for over 3 years now and works very efficiently. On Friday the plastic flywheel on the hand held broke into a dozen pieces. Phoned Gtech and for £9.99 was told a new part would be sent including p&p. This morning , Monday at 8am a whole new chassis arrived. I put in the battery and the dust container , 30 seconds , and we're back working. Full marks to Gtech.”

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Posted 2 years ago

“Great after care service ,customer service excellent, no charge for part,only postage”

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Posted 2 years ago

Gtech is rated 2.6 based on 124 reviews