Handtec Reviews

Name: Handtec
Rating: 1.28

1.3 Rating 352 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

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Metrics

1.3

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing experience working with handtec”

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Posted 4 years ago

“They agree a price then pay you less. AVOID at all costs ⛔️⛔️⛔️”

Helpful Report

Posted 4 years ago

“Same as everyone else really it seems common practice to say there are “faults” with device and then try to offer a much lower price. I sent a pretty much perfect iPhone 7 they offered around £100, when the “engineer report” came back it said it was covered in scratches and the battery was poor (this has been used for the past 3 years so wouldn’t be brand new condition on the battery) They offered me £65, I declined straight away and asked them to send it me back to be honest I was dreading having it back after finding the reviews on here and thinking what would of happened to it. In fairness I received it back in the same condition I sent it - I still could not see any so called scratches and got my partner to look at it too he said you could see minuscule marks in the light - In my opinion a very unfair way of judging a condition of a phone that would be used and hold it against you to try and rip you off- avoid this company don’t waste your time”

Helpful Report

Posted 4 years ago

“Sent Samsung S9+ to them and they stated had screen burn and revised offer to £40. When I told them that I wasn't interested revised offer again to £50 emailed them to say I wasn't interested. No response for a few days and had to phone them up to get it returned. Still not returned almost a week later.”

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Posted 4 years ago

“Excellent service, iPhone XR in pristine condition was basically new! 100% Battery aswell 🤯 Would recommend to anyone buying an excellent phone at less cost!”

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Posted 4 years ago

“CAREFUL people. Companies like this scam people then close company, only to open under new name and start scamming all over again.”

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Posted 4 years ago

“Same as everyone else, sent an immaculate iPhone 7 Plus, offered £140 told it had water damage (the phone is waterproof) as well as other issues and offered me £15... kindly told them where to go.”

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Posted 4 years ago

“Do not send your phone to this company. Offered a good price for my IPhone 8 Plus but after 11 days I’m still waiting for my money! Trading Standards is my next email as this company are offering quick payments which is not happening. Dishonest behaviour. AVOID!!!”

Helpful Report

Posted 4 years ago

“I was offered £155 guaranteed price for a Samsung Galaxy S10+ with a broken LCD.(sold as 'faulty') Once they reviewed the price they told me they could only pay £50 because the repairs cost too much@ and it was beyond repair.”

Helpful Report

Posted 4 years ago

“9th or March my phone was sent to them, they claim it never arrived and I keep getting told them are going though Royal Mail for a claim. I keep chasing them and they keep saying it’s Royal Mail causing them delay. Best part of 4 months and I don’t have the money or the phone and I’m not holding out much hope now. Avoid company as all costs”

Helpful Report

Posted 4 years ago

“Sent off a perfectly working iPhone XR and told the value was £300. After chasing them for payout I was told there was a battery issue and now only worth £70. I asked for it to be returned and somehow the phone had developed a circuit board fault which cost over £100 to fix but this fault was not there when it was sent to them as I had been using it. Tried to make a Royal Mail claim for damages but was told they had rejected it and nothing they could do. so ended up losing money for repairs and selling elsewhere. Awful company”

Helpful Report

Posted 4 years ago

“same as other feedback really. Was quoted £160 and then after chasing them as i had not herd back, they offered me £40, which for a fully working phone was ridiculous. i went on to sell the phone on ebay for £200 - much much easier”

Helpful Report

Posted 4 years ago

“Give me an offer of £40 for my phone so I sent the phone every thing was spot on no faults then gets an email saying offer down to £15 as found faults I received my phone back but side of the sim card holder missing. Very disappointed won't use them again”

Helpful Report

Posted 4 years ago

“DO NOT TRUST THIS COMPANY WITH YOUR PHONE!!!! I can’t believe I had to give them a star. My phone was in perfect working order with no major marks, online they offered me £156 which I thought wasn’t brilliant but just wanted a quick sale so I made sure they had a good review. Then they sent an email saying that it wasn’t in good condition (lie) so it was going to be £30, so I asked for my phone/charger and box back. They replied that they would up it to £45 but I wanted my phone back I would have to pay £30 shipping and I should have read the T&C’s. After more emails and getting told over and over again that I should have read the T&C’s they sent my phone back LESS THE CHARGER AND BOX. I asked why they hadn’t sent my box and charger back, to which I got another snotty email saying I should have read the T&C’s. I have the phone in front of me now and its in perfect working order so the T&C’s don’t apply. So now I have to sell int without the box/charger and take a hit in my pocket.”

Helpful Report

Posted 4 years ago

“If I could give no stares it would be… If I could give no stares it would be too many, after 2 weeks of waiting and sending emails back and forth when I've already paid and was expecting to have the phone that week. I wasn't please after 2 weeks about 15 email 3 photos for them to say they didn't have the phone anymore was too much. So I would recommend and never give them your money!!!”

Helpful Report

Posted 4 years ago

“Terrible service......offered £60 less than the online offer (despite completing all of the questions regarding condition). Handtec also removed the protective glass and shock-proof cover that was worth £30 and returned the item with no protective wear. Effectively theft as the items were mine and not returned.”

Helpful Report

Posted 4 years ago

“Utterly discussing how this company still exists and are able to trade. Same story as the rest told £65 and an engineer report says camera faulty blah blah blah, the phone was in excellent condition and offered £40 after reading the reviews of folk not getting there good back I decided to settle and cut my losses but I will seek Legal advice”

Helpful Report

Posted 4 years ago

“Same as everyone, offered £89 for perfect phone, apparently had a white spot... Yeah OK. Offered £36 refused this so offered £42.i asked for phone back and still not received, can't call as phones are down. Been robbed by the looks of things as told 2/3 days to get back... Almost 4 weeks ago now”

Helpful Report

Posted 4 years ago

“Do not use this company to trade your old device in, I had a Samsung s9 plus 128gb, they ask on their site is it working or broken locked or unlocked so I selected working and unlocked, had a valuation of £203 Come back, I was happy with this quote so sent my phone off to them, I then have an email a couple of days later saying they have received my phone but are lowering the offer to £100 due to scratches on the side of the phone and marks on the screen, they never asked about the condition I was aware of a couple of marks around the side, the scratch on the screen I never noticed, I said I was not happy with their new valuation and could I have the phone back, I was told this would cost me an extra £30 and they then offered me £130 for my old device, I accepted their offer as I couldn’t be bothered to pay the rerun cost and then sell my phone else where, the company is just a scam”

Helpful Report

Posted 4 years ago

“Had a mint condition iPhone 7 they gave me a quote of £96 as soon as they received it they said the audio was faulty and “revised” their original quote to £15. A friend of mine who has his own computer shop had a look at it and said they are lying the phones perfectly fine and even bought it off me for £100. I go on their website and they’re selling them just like mine for £150-200. They’re scum DO NOT USE THIS COMPANY. £15 offer for a almost brand new iPhone 7. If anyone from the company reads this you were extremely lucky you gave me my phone back.”

Helpful Report

Posted 4 years ago

Handtec is rated 1.3 based on 352 reviews