Handtec Reviews

Name: Handtec
Rating: 1.28

1.3 Rating 352 Reviews

7 %

of reviewers recommend Handtec

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Metrics

1.3

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a joke of century when they send me the email that they got the package but it's empty ..now they are putting blame on Royal mail .. worst customer service”

Helpful Report

Posted 6 years ago

“I was sold a phone with a non original (it wasnt Gorilla glass) screen which broke with a very small impact. Customer service refused to accept this and denied it was non-original; all without seeing the screen, asking to see it, etc. Very disapointed, both with the phone and customer service, which doesnt really deserve the title. Lesson learned.... what you buy here is not always what it seems to be? EDIT: Happy to say I was contacted regarding this matter and had the cost of replacement screen refunded. Pleasantly surprised and happy to recomend Handtec; where apparently, customer service is alive and well after all!”

Helpful Report

Posted 6 years ago

“SCAM- If i could give them no stars i would!! If i could give them no stars i would!! Purchased a second hand phone less than two months ago, the phone came with a chip at the side and no charger, this i didn't mind as it was second hand after all. This is a phone i use for work as well so it is used professionally. Woke up one morning and the phone stopped working. Sent the phone back recorded delivery to the repair team after i explained the fault, had a very slow responses from Dave and the team was telling me my item hadn't arrived yet when i checked with royal mail it had. After chasing up with them several times i finally get a response about my phone saying 'The phone has had some external force applied to it and caused the housing to bend and this has damaged the motherboard Due to this the warranty is voided.' This was not an issue on my behalf, i purchased the phone in the beginning of October and sent it back last week. No compensation was offered, no replacement was offered. The only offer i had was for them to purchase the phone back for £15. So i'm out of pocket £150 and a broken phone. I'm honestly so disappointed in this level of service. If you're thinking of buying from them- DON'T”

Helpful Report

Posted 6 years ago

“I sent an iPhone 7 128gb phone to sell they quoted me £228 then had review saying only £160 screen was scratched there wasn’t a mark on it excellent condition then went online their selling them for £279 refurbished would not use this company again as they scam u a lot of reviews saying the same complaint as mine very untrustworthy.”

Helpful Report

Posted 6 years ago

“Sent an undamaged phone in its box to this company was quoted £147 online. They then sent me an email advising £100 value as scratches on the screen. There were no scratches on the screen as confirmed by a female member of their staff. From reading the reviews I see they have done this before to other sellers. I have asked for the phone back as in perfect condition. Wouldn’t use or recommend this company again. Also not returning the original box, earphones or charger that I sent with the phone. Extremely disappointing service.”

Helpful Report

Posted 6 years ago

“Scammers - tried to buy an iPhone X they took details over the phone then 5 mins later phoned to say it didn’t go through - in the end it went through 4 times different amounts - they can’t b contacted via mobile - they said order was cancelled they couldn’t even send decent invoice it had spelling mistakes and not the order we wanted - they said it prob fraud through the merchant they couldn’t even send proof - we now going through fraud dept at bank to try get monies - DO NOT BUY BEWARE OF THEM”

Helpful Report

Posted 6 years ago

“Iphone 6s grade a refurb that first came in as the incorrect colour and immediately noticed that the camera had flecs in it. This was sorted but was without phone for a week. Within 4 months the microphone was faulty. The phone then became water damaged but was still connecting to itunes to restore but having sent to Handtec came back with no recognition by itunes to restore so is now permanently disabled..”

Helpful Report

Posted 6 years ago

“The worst service and communication I have ever experienced when purchasing goods online. I have paid a fair amount of money for an "refurbished excellent condition" Iphone 6s to replace my previous 6s that got stolen. I discovered that the camera is not functioning as supposed. I communicated the issue via emails and even though they immediately aggreed on checking the device, it resulted that my phone was not in my posession for 2 weeks. I was chasing the customer service department on a daily basis to find out whether is going to be replaced or refunded and I was given a different response each time. They denied the problem even though as a photographer myself and a user of the same phone in the recent past I was ensuring them of the issue. Battery was also problematic on the device. They resulted in not taking care of any of the issues raised yet held the phone in their premises and only after my repeated calls they requested me to pay for it to be delivered back to me! Impolite customer service as well as ignorant on the subject issue.”

Helpful Report

Posted 6 years ago

“First and last time I ever use this company. Bought a grade A refurbished iPhone 7 at Christmas. Received phone with wrong cable so they quickly sent right one. Good service, I thought. 10 days later the screen stopped working. I contacted them and explained what happened and they said to return it. Great again. However, a week later they tell me that we have caused the damage so they can repair but we'd have to pay! (we hadn't damaged it, it just stopped working!). A few emails later and after contacting citizens advice, they eventually said they'd repair and return it that very same day. The next day I was told they didn't actually have the part and would have to order it, which would take about a week (strange for a company who apparently specialises in refurbishment of iPhone's!). So just over a week later and we're still waiting. No phone, no further contact or updates. I wish I'd just paid more and gone to carphone warehouse.”

Helpful Report

Posted 7 years ago

“I bought a refurbished iPhone 6 from Handtec in November 2016. It arrived promptly and was, in my view and for the price paid, in superb condition. It's still working perfectly well a year later and remains, effectively, as new. I've just pre-ordered a refurbished Apple Watch and spent a good amount of time talking to them yesterday, both by phone and using their "chat" facility. Again, my experience was excellent.”

Helpful Report

Posted 7 years ago

“Purchased GoPro Hero 5 and paid by debit which went through strait away as they had stock, the following day I received an email telling me that they don't have stock and I would be refunded, I phoned them in the UK and was told it will take 3 business days for it to appear in my account bcoz of my bank!, today is the 3rd day and have just called them again and they advised me that it will take another 3 days!! I needed it urgently for an event this weekend and now cannot buy another one bcoz they have my money, just about to get hold of my bank's fraud division!!!”

Helpful Report

Posted 7 years ago

“Refurbished iPhone 6 128Gb "Pristine" Refurb - The service was poor. Service manager called to advise two phones would be sent, but only one received. Of the one received it had the following issues: (i) Screen was partially unresponsive (i.e. to unlock, the number would need to be pressed about 6 times before accepted); (ii) It has a non standard case and this blocks off the headphone jack; (iii) the camera is off-center and as such will not focus, so all photos are fuzzy and (iv) when being used the phone gets hot very quickly.”

Helpful Report

Posted 7 years ago

Handtec is rated 1.3 based on 352 reviews