“I thought I’d give H&B online another try (previous problems with slow delivery, missing products, and no stock despite taking my money). I mean how long can a big company like H&B continue to provide such a ... service? Big mistake, ordered last Thursday (it’s Tuesday now), payment confirmation received from PayPal, but no order confirmation or despatch notification from H&B. Can’t get through on phone, have emailed and sent FB message but I am not hopeful of any response. I have a feeling I will end up ordering from Amazon and getting PayPal to refund my H&B payment”
“I placed an order 2 weeks ago and when I questioned why delivery was taking so long, within 30 mins I received an email cancelling my order as items are no longer available.. I required the items for medical reasons and have run out now, and have to go looking elsewhere urgently. Not good enough Holland and barrett, I have been a loyal customer for years and will not shop here again”
“Where do I start!
Discount code on website doesn't work - an issue I have raised previously with H&B.
Delivery doesn't arrive on advised day, let alone within the 2 hour time-slot.
'Customer Service' takes an age to respond and then does so with "if your issue has not been resolved please let us know..."
I have persevered with H&B long enough and will not use them again. AVOID!”
“Discount codes never work and when I email customer services the response is a generic email which explains absolutely nothing so just a waste of time and effort”
“Like everyone else, 2 weeks gone and order not left the warehouse. Customer service is automated and useless. I so wish I had read the reviews before ordering.”
“I am still waiting for two orders to arrive and have been waiting for a month now. There is no phone number to contact customer services, no one has contacted me to say my order is delayed and my emails have been ignored. Appalling customer service, do not buy from this company!,,,”
“I went into the Paisley branch today. I was greeted by a lovely cheery lady called Evelyn. I told her how tired I was. I picked up the 100 dose tablets of B12 as I was so tired and didn't know there was a stronger dose. She recommended the 1000 dose tablets. This was so thoughtful of her. Good job Evelyn!”
“Even giving them one star is a massive compliment. I have been waiting for my delivery for over 3 weeks now. They didn't bother responding to my emails either. Definitely do NOT order from them if you need something straight away. Appalling service. Will not be using them again.”
“I went in to your dartford branch , and I ask this lady a question and said do you no where almased it's a meal replacement , and she said how would I no there s over a thousand products ,go and look on line, and I said well that's what your job is , and as I walked a way she was rude, so I went in to boots where a nice man said oh let's have a look and I got it and thanked the man and I said well I went in to Holland and barrett and I was told go and look on line the guy said how rude and I said thank you,so I won't go in to Holland andbarrett again thank you”
“Ordered on the 6/8/21 due in 3-5 days or delivered by the 12th, now the 16th and they haven’t even bothered responding to my emails daily from the 12/8/21…… seems they sell product on offer they don’t actually honour, they hold your money for 10 days make interest on the 1000’s of pounds of interest on everybody’s money before refunding saying items out of stock!!!!! My order was placed within seconds of the product being listed
Absolutely disgusting and reported to watchdog”
“Placed order on the Wednesday, which should have been delivered within 3-5 working days. Finally on Saturday the parcel arrived with Hermes, but then no update on Hermes website since 7:04 on Sunday morning. Emailed Holland and Barrett on Monday as I suspected the parcel had been trashed or lost by Hermes, but three days later no reply to my email and the Hermes tracking is still stuck at 7:04 on Sunday morning. Rang Holland and Barrett today who said they would have to wait 48 hours for Hermes to get back to them to let them know what had happened to the parcel, despite the fact that they are the sender! I asked for a refund as the parcel had not arrived in time and most likely was never going to arrive, but was told that I had to wait until Holland and Barrett heard from Hermes before they could issue a refund! Absolutely appalling service from Holland and Barrett who waited three days before even despatching the order and then chose to use a courier known for its appalling record, rather than a decent one that would have actually DELIVERED the parcel to me. Never again will I order from Holland and Barrett or shop in one of your stores. I don't care what the special offer on your stock is, its not worth it if the items never actually turn up! In future I'll buy from a company that bothers to supply the goods.”
“Terrible!!! Avoid like the plague if you want something within a scheduled time. Good products, awful service!! I have been a longtime loyal customer but they have let me down too many times!!”
“Absolutely terrible click and collect. I have made several orders over the past month and not one has arrived 'next day'. In some cases it has been a couple days later. If H&B cannot commit to this service they shouldnt be allowed to advertise said service.”
“Unfortunately I've made the mistake of ordering online from H&B again, not learning from a previous experience when my order took much, much longer than the promised delivery date...yes I'm still waiting and needless to say, NO response from Customer Service.
Will buy direct from supplier in future 😒”
“Dartford branch have never dealt with such a rude assistant the third time we have experienced her rudeness. Today the door is open but as it is near closing time she goes we are closed. When I said she was supposed to provide health care if door open told me she was a retail shop. If this is so why were you allowed to open in lock down. Door is often shut during normal working day saying back in 10 minutes which then becomes 30 minutes. She is often on the phone ignoring customers . How do Holland and Barrett carry on employing such a pathetic member of staff.
.
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“Trying to use a voucher that was still valid only to be told it was not valid with no explanation by staff memeber. Followed up with an emailed complaint, yet 5 days later still no response.
Shocking customer service both in store and online.”
“Next day delivery is actually a 2-day delivery second time in a row now. At checkout says next day, date confirmed as next day, but AFTER PAYMENT confirmation email says 2 days. This is misleading of customers, a straight out lie and completely unacceptable.”
“Now to add to slow delivery to store of click and collect orders, they are charging the customer £1.99 to collect plus of course you have to pay for your parking. No wonder they have a new CEO.”
