“I order from Holland & Barrett about once a month and I have only ever had one item arrive damaged and they replaced it for me without any fuss as soon as I phoned them. They have a great variety of products.”
“Very good service. Some products are quite pricey so usually buy in sale. They now have facility to do repeat orders where they guarantee cheaper prices, so I will use them more often now.”
“Although the shops themselves are great, the online store is appalling. I placed a £30 order that failed to arrive. They were a nightmare to contact, in the end I reached them via Facebook and they resent the order. Even then they omitted one of the items.
To add insult to injury they refused to pay the £10 cashback that Quidco had promised me.”
“Basically, I have been trying fro weeks to get my rewards for life card activated, without success! I have never had such a frustrating experience wit any other retailers and their lack of customer service skills is really shocking. The have lost a customer.”
“I love shopping at Holland and Barrett, the special offers are great as well as the prices. My favourite is the organic deodorant smells gorgeous and lasts ages.”
“Ultimately, they have the products I like... Natural beauty brands like Yes To and Trilogy which are quite hard to find all in one place. Easy to use website and they had a sale on too which is always nice. I ordered via click and collect. Quick service, my husband was able to pick up my order for me the next working day.”
“I received a long till receipt type voucher entitling me to twenty per cent off a single item purchase forward dated to 12 July. H&B seem to give similar type receipt type vouchers with every purchase. By the time they can be used the print has either been worn away or i have lost it or thrown it. I do not value these promotions as they seem to be not worth the trouble to keep the receipt and also these till receipts are a source of BPA - a well known endocrine disrupter.”
“Great Yarmouth branch is the tops for service, pity several good products keep getting deleted from list of stock items held by that store, necessitating two visits (ordering and collecting), not branch's fault. Come on H&B, please support your loyal customers in this town who do not order online! Good branches like this are your USP, online companies are two a penny, your brilliant staff deserve better than to have to keep apologising to long standing customers for not stocking the items they've been using for ages. Five stars for the branch and for product quality, hoping to see product access deserve 5 too in near future :)”
