“Parcel left securely so the courier stated in my porche at 09.00am today so the email states, no sign of product £60 worth, rang re a refund was told they had to investigate and it takes 24 hrs.
To all you Holland and Barrett customers out there save your money, go into the shop at least you will get the goods, I will never use this company again”
“Appalling customer service from Holland and Barrett. Rude and unhelpful service from Supervisor in Forestside Branch in Belfast. I explained that the odourless capsules that I had purchased were not odourless, to which she replied that was just my opinion and she would not be taking the product back. I completed a written complaint to customer services and received a promise of 1000 Rewards for Life points. One month on, and I still haven't received these points, or any correspondence from Store Manager/Area Manager to update me on outcome of the appalling treatment I was subjected to.”
“The staff are all so friendly, knowledgeable and willing to help. In my local store they even make the effort to know your name! Definitely great customer service. There is also a wide range of products available, which is continually expanding, and there are always great offers on!”
“As a regular customer I have to say that although a little pricey, there are often some good offers where you can have those high quality, vegan and natural products in very good prices. Also you can save a lot with the customer loyalty card.”
“Pathetic service from the customer service team as well as the delivery courier. Takes the customer service team forever to responded to people and they don't even solve your problem!! Absolutely useless! My parcel didn't even arrive at my door, once I told the customer service team they told me that it would be re-delivered to me. NO ONE re-delivered. I emailed for a refund because I was fed up of waiting (waited an extra WEEK for my parcel) and no one responded to me for 4 days after sending the email. I am totally finished with Holland and Barret and I would not advise any one to buy form them. The delivery team Hermes are liars, they sent me an email saying they delivered the parcel through my letter box, that is literally impossible because I had a big parcel. So i'll be off to Hermes webpage giving them a far worse review!”
“I bough 2 bottles of Cinnamon supplements, upon chemical analysis I found NO cinnamon so I tried the well known 'taste and aroma' nothing No aroma NO taste, what the hell is going on, are we in UK buying Fake supplements ? .last year I performed a chemical analysis upon B12 did I find the expected Cobalt NO and the analysis was with 100 B12 tablets a sufficient volume to give a cobalt 'yes / No ' indication, I found NO Cobalamine.”
“Living abroad in Malta, I look to Holland and Barrett to provide all the little necessaries like vitamins and supplements I find hard to find here, Their courier delivery is good value and most parcels take only a few days to get here. Love their points as well.”
“I order online. The goods arrive fairly quickly but are often damaged. The problem starts there and then. I have to email them about four times to receive a reply which is always off putting with me being directed to 'their questions site' - absolutely shocking service!”
