Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought chicken and it was far to small I had to have salad with it still hungry and everyone always on about kabab where’s open ?”

Helpful Report

Posted 1 year ago

“My delivery was due between 11:30am-13:30pm. It is now 22:05pm and it still hasn't arrived. I have been trying to call the store all afternoon but the line keeps ringing or is engaged. I got through to someone on the customer service phone number but they said there isn't anything they can do and that someone will call me about my delivery. I am so annoyed. The money has been taken from my account so I don't have the funds to do another food shop. I have no food in the house and I'm appalled that I haven't received a phonecall or message. Disgusting service.”

Helpful Report

Posted 1 year ago

“Merthyr Tydfil store 72. Items missing on order. Told remainder would be redelivered and given a time slot. Did not turn up. Told they kicked it off the van because they were busy. Refused to then redeliver it.”

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Posted 1 year ago

“Found a piece of blue plastic in my haddock When paying 12.99 a pd shouldn't have it”

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Posted 1 year ago

“Delivery not arrived due to technical difficulties on 10th November (over£100), money taken out of my account on 13th and after speaking to someone from their company 3 times I am still waiting for my money back”

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Posted 1 year ago

“Don't bother banking on your delivery turning up every time I have ordered in the last 5 months it is ridiculously late or doesn't even arrive what is the point in time slots don't keep booking deliverys if you can't even deliver the ones already booked”

Helpful Report

Posted 1 year ago

“Meal didn’t have protective film on top of container, inside cardboard sleeve. Meal left inedible due to chance of contamination. Given drawn out runaround from Iceland complaints department.”

Helpful Report

Posted 1 year ago

“Third time this year the delivery has been late. Supposed to be here between 5pm and 7pm, typing this close to 8pm. The van was showing up as being on the next street, why can't they do all the deliveries in one area instead of zig zagging all over the place in a 5 or 6 mile radius? I have agrophobia and can't go to shops and rely on deliveries. It's time they bucked their ideas up a bit.”

Helpful Report

Posted 1 year ago

“I don't know where to start on just how poor Iceland is, I really don't. It beggars belief that they can expect to turn a profit when they are so atrociously poor in basic delivery of service. So I will just list it - make up your mind: - they never process your refunds - your money is lost in their pockets forever - If you order items and they don't have the majority of your order and of course then charge delivery! - They rarely honour their offers or discount codes - Their customer service is super poor. They are not there to help you, even when for the most basic things - it's always 'computer says no' - They rarely pick up calls, and drop the call if you dare express your displeasure - The delivery drivers are so unhappy - thankfully the ones I have had are nice folks. - Anything you return, for any reason, even if incorrect will never be replaced or refunded. This has happened multiple times - so it's no exaggeration. Let me conclude with this: It is false economy to order from Iceland, you will lose more than you will ever gain.”

Helpful Report

Posted 1 year ago

“No delivery between the stated times. After an hour phoned up to see where delivery was. Was on hold for 14 minutes then the phoned went dead.”

Helpful Report

Posted 1 year ago

“After many years of shopping with Iceland with no issues, had cause to complain about a Turkey Crown and asked for a refund / credit as per the Iceland promise. Did this online sending all relevent information and attaching images of packaging as requested numerous times, what a waste of time, email after email after email asking for same information, judging by some of the names on replies, assume customer service is abroad somewhere with folks who clearly have a remit not to issue a refund at any cost. Wrote to CEO at head office about issues with no reply, put a complaint in through Resolver with no response, impossible to get a refund, be warned what you can expect if you have an issue.”

Helpful Report

Posted 1 year ago

“Second time ive ordered from staines shop first delivery took 8 days to be deligvered chance it again got txt saying its being delivered never arrived dont use this company there going under for good reason there Fxxking useless will never use them again best they can do is go under John B PS customer service or email the forget it there a bunch of CuXXs”

Helpful Report

Posted 1 year ago

“Company is rubbish. I order online at New Addington store. Promise 2 hour delivery. Alway late. Have had items use by date next day. Have had items missing. Ring head office and takes ages for phone to be answered. Call alway goes to foreign call centre. Sometime can't understand them. I asked to speak to a manager .Was told that will call me within 24 hours. Didn't happen. Rang to complain. Call went to South Africa WHY! Woman hung up. Staff aren't bothered any the customers. Don't use this company. Customer service is terrible”

Helpful Report

Posted 1 year ago

“Do not save your money through the year on to their bonus card. This year they have changed it so you had to load £100 on to it between September and October in order to get the £15 bonus. Any savings you had made on to your card prior to September did not count. I had £139 on my bonus card and when I queried why I had not received the £15 bonus that was when I found out about the new terms and conditions. They didn't make this widely known to customers and I would say its now a rip off for the loyal customers. Once I have spent what is on my card then that will be the last time I shop at Iceland.”

Helpful Report

Posted 1 year ago

“What has happened at Iceland?? Can't even get through to customer service,order 3 hours late,and half it missing,next day, managed to get a redelivery,have up with customer service,tried all local stores until I found where mine was picked,they said they'd sort and send out,it finally arrived almost 2 hours late,still with items missing,no more,I shan't shop with them again after doing so for 5 years online”

Helpful Report

Posted 1 year ago

“Shocking delivery service,never get your order delivered and then when you ask for a refund you have to spend two hours on the phone with customer service”

Helpful Report

Posted 1 year ago

“Issue with a Turkey Crown, good luck trying to get a refund, customer service just kept us going round in circles asking for same information over and over and over again, I suspect a tactic to avoid refund, ignored contact through Resolver, no reply to a letter sent to CEO Richard Walker or email sent to Tarsem Dhaliwal group CEO, so Icelands problems start at the very top.”

Helpful Report

Posted 1 year ago

“Got a delivery today all my fridge stuff missing customer service a joke I wont be shoping at ice land no more”

Helpful Report

Posted 1 year ago

“Bishop Auckland Highly don't recommend home delivery. Delivery 5-7 I had text 6.20 nobody at home delivery cancelled. Nobody came to my house, I have camera. I went at shop 6.30 ask why nobody came to my address just cancelled my order. Ignorant manager said driver try call me but this never happened. He stand behind door and laughed. Delivery 5-7 he was ready to go home 6.30. Previous delivery perfect. No respect for customers !!!Thieves. 260266948”

Helpful Report

Posted 1 year ago

“I wouldn't even give 1 star!!! Absolutely appalling. Order due Friday still not received. Phoned x5 times each time promised coming and a manager will call me back. Excuse for Friday was van broken down, absolute lie order status was showing still not out for delivery. Customer service is disgusting it takes an hour at least to get through and then they're rubbish. taken my money though!!!! 48 hours later still no food or a call back. DON'T ORDER FROM THEM!!!!”

Helpful Report

Posted 1 year ago

Iceland Foods is rated 2.5 based on 476 reviews