Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 479 Reviews

36 %

of reviewers recommend Iceland Foods

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2.5

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service on check outs! Not pleasant. No offering to help pack, scan items fast to the point where it's all piled up, then by the time you are halfway through packing and paying, they start on next customer and not allowing abit of time for other customers to finish packing. Attitude with some of the checkout assistants are off putting, as though they dont want to be there. No consideration for customers to be honest.”

Helpful Report

Posted 5 years ago

“Set up an online account for housebound relatives 2 weeks ago and tried to place a 2nd order this week. At checkout was told there was a problem and to check card details and try again. I did, 4 times, but order was declined. On checking my bank however 4 pending payments to Iceland were listed! Over 2 phone calls listening to drivel on hold I had the bank issue resolved but customer service? staff could offer no explanation as to why my order was declined or how it could be resolved, indeed they didn't seem to care whether I spent my money with Iceland or elsewhere. A subsequent email was met with the same polite but couldn't care less response so I shopped elsewhere. Customer service were absolutely hopeless. Will be avoiding shopping at Iceland in future as will the relatives I referred to. Malcolm Walker should devote resources to improving customer service rather than greenwashing and boasting about his Bentley.”

Helpful Report

Posted 5 years ago

“It's not the first time this has happened but I have had my online shop delivered two days ago and two of the fresh meat items had very short dates. So I went on to customer services and left a complaint and had no response,so today I have had to leave another message. I am very dissapointed that a customer service dept can't be bothered to respond when they get a genuine complaint. I will take my business elsewhere in future Kevin mount. Sa73 3sa”

Helpful Report

Posted 5 years ago

“Spent £50 at the store last Friday and arrange delivery for 7-9pm...it did not come until 4pm the following day!!.. I'm a single mother and couldn't afford to re buy!!.. We had nothing to eat at the house.. I spoke to someone at the store Saturday morning and was promised extra shopping for the inconvenience.. Nothing!!! This is a disgusting way to treat a loyal customer.”

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Posted 5 years ago

“I will not shop online with Iceland! I find it very sneaky that they put there promotion box right at the bottom of the page, when a check out securely box is right at the top of the page, which is where you land!”

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Posted 5 years ago

“We always buy their 4 for ten pound joints, very tasty enough meat on the joint for dinner the next day, love the pork joint and we bought all this for Christmas day chickens Turkey and pork, this work out at two pound fifty for one. Good value, I always buy Iceland product as they have no artificial colouring in them.”

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Posted 5 years ago

“The food from Iceland’s in Salisbury is normally very good but I bought your top of the range prawns costing £8 pounds and found they were absolutely tasteless Kind Regards Malcolm Wilson”

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Posted 5 years ago

“I bought a turkey crown Christmas 2019. On the box it said perfect turkey crown, it was far from perfect. When I came to cook it it was absolutely awful. It stunk my kitchen out it was covered in herbs and possibly garlic certainly not suitable for Christmas lunch. Head office haven't even got the courtesy to reply to my complaint. Shame on you Iceland”

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Posted 5 years ago

“I have home delivery and am in the Mansfield area. I have found Iceland to be very good. Orders arrive on time, delivery man very courteous and I find the web site to be very good. Many good offers.”

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Posted 5 years ago

“Decided on a 3 bird roast this year even though I had read some negative reviews. Cooked from defrosted as per instructions. Well what can I say Absolutely spot on everyone enjoyed it also lovely cold not dry at all. Well done Iceland”

Helpful Report

Posted 5 years ago

“Dreadful! 10 items of a 28 items shop out of stock. No substitutions either which means I now have to go to Tesco on Xmas eve to buy these items. Really disappointed and won't recommend to others!”

Helpful Report

Posted 5 years ago

“Thought we would try their Salted Caramel Profiterole gateau, after following the defrost instructions to the letter, the end result was just a gooey mess, nothing like their picture and 2 reviews on their website. I could upload a picture of it but it probably would put you off your cornflakes.”

Helpful Report

Posted 5 years ago

“Your 10 off voucher had incorrect date on it and I had to leave the shop in front of all embarrassed. Burnt oak manager, it's a disgrace how you handled the situation”

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Posted 5 years ago

“I've bought here for 3 years NEVER AGAIN! yesterday, they sent me a message that the delivery was coming late that I should contact them if I want to cancel. Called them, after 15 minutes managed to go through, and pass it for following day in the morning. 1 hour later, I was getting ready to leave and the delivery came, the driver was NOTHING BUT RUDE TO Me yelling in my face.. when I tokd him that I was surprised as I was expecting him following day. On top of this half of my order was missing, the things that came were unfrozen and the eggs all broken. THIS IS UNACCEPTABLE. I called and Luke from customer service was really helpful to me, he said that the manager from this store, Andy, was super apologetic about this. I HONESTLY DON'T BELIVE THAT THIS MANAGER WAS APOLOGETIC ABOUT ANYTHING NEITHER CARED. following day, the delivery arrived, SAME DRIVER. holding my things saying "apologies please" I couldn't understand, I thought he was joking... I said you were really rude to me yelling on my face, he threw the things on the floor and said I WASN'T! HONESTLY UNBELIEVABLE!! ON THE TOP OF THIS, STILL MISSING STUFF. AFTER YEARS OF SHOPPING HERE, I'M NOT RETURNING TO ICELAND AGAIN. THE MANAGER SHOULD BE ASHAMED OF GIVING THIS SERVICE! I'VE NEVER BEEN TREATED LIKE THIS BEFORE”

Helpful Report

Posted 5 years ago

“I frequently shop in store at the Winchester Iceland but after a long week I decided to treat myself to an online shop. Honestly I wish I hadn’t. It was a horrible experience, I booked the earliest slot as I had other things to do on the particular day. I made sure my phone was on loud and received no calls. As the day went on and I still didn’t have my food shop I decided to call the store. Only for them to inform me that they called me multiple times, I then checked they had the correct number which they did, so they clearly didn’t call me. I will now have to wait for them to deliver in a later slot which is inconvenient but at the end of the day I need food. I will never do an Iceland online shop again and I will think twice before shopping in store. The only reason I can give them a single star because of the customer service lady who was extremely patient and lovely.”

Helpful Report

Posted 5 years ago

“Contacted customer service after receiving several spoilt items and a poor quality pork loin from an online order. However was told they couldn’t take forward my complaint as I was unable to provide reference numbers from the discarded packaging. No refund provided and no satisfactory outcome from complaint”

Helpful Report

Posted 5 years ago

“Had a frozen family cottage pie and there was part of a tooth in it absolutely disgusted will never shop there again and I will be going all over social media with this”

Helpful Report

Posted 5 years ago

“Since the fantastic Store Manager has recently changed the Eastwood store has gone quickly downhill with empty shelves and poor quality products . Customer Service is dire and the store is dirty. Freshmeat fixture is always broken with blown and smelly packets of meat. Avoid this store at all costs .”

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Posted 5 years ago

“Great customer service always and amazing value for money on top quality frozen foods”

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Posted 5 years ago

“every time i visit Iceland in Swansea i get good value for money and the staff are very polite and helpful , if there is a Que some one opens up another till.”

Helpful Report

Posted 5 years ago

Iceland Foods is rated 2.5 based on 479 reviews