iD Mobile Reviews

Name: iD Mobile
Rating: 1.18

1.2 Rating 478 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

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“Be aware that this company will try to start to bill you from the date they say their sim is dispatched, NOT ACTIVATED! I consider this pracrmtice illegal under the distance selling regulations. They posted my sim with Royal Mail which never arrived & they attempted to bill me for something I did not receive and that I cancelled witgin the 14 days cooling off period . I consider this should be be taken up by offcom.”

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Posted 8 months ago

“Avoid ID Mobile at all costs. They have no customer service available, just chat and they will act like sloths with replying to any queries, then because they took so long you lose connection and have to start from the beginning all over again...an hour gone and you're still trying to resolve your issue. ID Mobile have no payment reminders, you miss a payment by accident they put that straight on your credit score. My score went down 120 points just because of a £32.99 missed bill, I get paid £5k a month after tax- I have no issues making payment. This is not fair, but again no customer service available to help me rectify this utter violence on my credit score. I'm putting this personal experience clear for all to see as all other networks EE, VODAFONE, O2, TESCO MOBILE, etc..all come with customer service- I guess they value their customers. AVIOD ID MOBILE!! 😤”

Helpful Report

Posted 9 months ago

“The shitties service I've ever used”

Helpful Report

Posted 9 months ago

“Please avoid if your budget allows. Only good thing about iD is that its cheap, but as most things in life, you get what you pay for. I asked to move away and they do not know how to issue a PAC code. They have blocked my number from working on their network and will not issue my PAC code. Completely non existent tech team and awful customer service.”

Helpful Report

Posted 9 months ago

“Rubbish no network half the time customer service all they have to offer is a new sim what don't work 🙄 been ongoing for a while should of stuck to Vodafone....”

Helpful Report

Posted 9 months ago

“Avoid! Terrible customer service and even worse network coverage. Could hardly hear anyone whilst making a phone call due to excessive noise and a 100GB of data monthly was pointless as it never worked. It was impossible to get a good consistent connection anywhere I went. I have ended up cancelling during the cooling off period but after the interaction after I have had with customer service today, I am certain my troubles are far from over.”

Helpful Report

Posted 9 months ago

“Don’t bother. Cheap, yes. Customer service, the worst I have ever experienced. Online Live Chat is there preferred method of customer service. No ability to talk to a manager. Had a complaint about not receiving agreed welcome promotion. Raised issue in Nov 2023. 1)Nov - Spoke to customer service. Told me to send email to a wrong email address. 2)Nov - Live chat. Apologies made and goodwill offer made. I declined. I asked for £30. Was told most is £20. They will pass it to Complaint team. A response will be in 3 days. A LIE. 3)Dec - Spoke to advisor, promised to personally to call me back in 72hours. A LIE. 4)Feb - Spoke to advisor. Response will be in 72 hours A LIE. 5)Feb 9th. Internet is down. 6)Feb - received an email from them for me to call? 7)Feb - Over several days attempt to call them. Get through finally after 30min wait. Offer me my original request of £30 plus £1 for no internet on Feb 9th. I decline. I have wasted several hours on the phone, lied to several times, told false information to then be “offered” my original figure? 8)Feb - My complaint will be emailed to the CEO Team? They will respond up to 10 working days. 20/02/23 As a company Managers do not talk to customers. Live chat is their advertised method of communication. All in all the worst phone operator I have had the displeasure of using. The worst customer service experience I have endured. No I am not exaggerating. Any company may appear fine at face value. It is only until you raise an issue you see the true company. Remember that.”

Helpful Report

Posted 10 months ago

“I received the worst service ever – there was a significant lack of support and information throughout the experience.for one year they really bothered me with their nonesense app and misleading information. so sorry for their system”

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Posted 10 months ago

“Avoid this company”

Helpful Report

Posted 10 months ago

“Someone did the mobile contract for me. Been nearly a year not been able to get into my account as all details were correct apart from one detail. Finally found the confirmation email from the beginning so got through to try and sort it out. They took copies of all my ID and never heard from them about it after that. Solicitor told me that under the data protection act if they haven't bothered to change it but have copies of my ID that they are illegally holding my information which in there eyes is no one who has a contract with them I can use and they have no case. Also if you have health conditions so you need your phone on instead of waiting a week or more to turn it off if your late with your bill it will be turned off after two days even though you pay your bill three or four days late every single month for nearly a year so you are in danger. I would never recommend they will not deal with your complaint”

Helpful Report

Posted 10 months ago

“Would give No stars if I could. Terrible after sales service, and would encourage everyone to avoid this company. I've had no working phone for weeks after a pac code was used. I was added to emergency list and also vulnerable customer list.....and guess what? Still no phone after weeks of being without. They mostly use live chat and every operator gives different response, or passes the buck. DONT WASTE YOUR MONEY - ID MOBILE MAY SEEM CHEAPER THAN OTHERS, BUT IN THE LONG RUN I SHOULD HAVE PAID MORE MONEY AND WENT FOR A REPUTABLE COMPANY WITH GREAT CUSTOMER SERVICE. I WOULD NEVER RECOMMEND ID MOBILE AND WILL NEVER USE THEM AGAIN!!!”

Helpful Report

Posted 10 months ago

“ID Mobile is the worst company - I wish I reviewed the company before taking a SIM out with them. My mobile contract was coming to an end - but decided to save money I’ll just carry on with the same phone but get a new SIM - saw ID Mobile did one for £10 I think it was - ordered the SIM, but then EE got in touch and offered me a lower price which I agreed to. So, before the SIM even arrived, I message on the very frustrating chat bot service they have and got in touch with an agent - I explained that I had ordered a SIM but I am wanting to stay with EE and if they could cancel the SIM order/my account as it is within the cooling off period (15 or 30 days I can’t quite remember) but it was a day of placing the order. They explained to me that the account is closed down, the money WONT be taken and that I can just go ahead a destroy the SIM - which I did. About 2 days later I received an email explaining that my bill was ready to view and will be paid by Direct Debit on the 12th of the month - infuriating as they previously explained that this wouldn’t happen. So I had to get in touch with them a second time via the annoying live chat AGAIN - they apologised and said that they would put £10 credit on my account and this way the money won’t be taken from my bank. Fine. The 12th came - and as we can all probably guess - the money came out of my bank, I know it’s only £10 but at this point it’s not about the money it’s the principle - I also happened to check my credit score, I understand they have to do the credit search which would be on there but the account itself was on there which it shouldn’t have been. The Direct Debit was pending so out of frustration I cancelled it - not realising that if the payment doesn’t go through that it would probably go down as a missed payment and bring my credit score down again so I had to them make a manual payment to ensure it was missed - absolute palava. I messaged them AGAIN for a third time to explain that the money had come out of my bank, and that I was told this wouldn’t happen - they went on to apologise and said that they would issue a refund. The refund came through about 5 days later which was fine - BUT THEN, a few days after receiving the refund I got an email to say I had to pay my final bill of £6.38 - where they get these figures from I don’t know, i hadn’t even used the sim… it wasn’t even activated.. SO.. I contacted them yesterday for a FOURTH TIME - at this point I was fuming - I wanted to log a formal complaint with them and get them to waiver the 6.38 bill they concocted - after the 45 minute wait to get through to them they apologised AGAIN, wavered the final bill and that was that - logging the complaint they asked as a resolution what would I like - I didn’t think some compensation was out of the question or too much to ask for, as I was typing out my reply the agent said I took too long and that they had ended to chat… steam coming out my ears. Tried to get through for a FIFTH time - was told it was a 30 minute wait - fine, whatever.. got down to a 10 minute wait to be told it was then a 78 minute wait and then 2 minutes later - No advisors available - sound (thumbs up) So for the SIXTH time of getting in touch with them today - I explained that I logged a complaint but just wanted them to explain to the complaints team that I am basically after some compensation for the absolute incompetence / awful customer service / adverse effect on my credit score / time wasted. She went on to explain that the 6.38 they had credited was the compensation… how’d you work that one out, I said that this was just a correction of an incorrect final bill - I wasn’t questioning this I wanted some compensation..? Well the 6.38 credited..bla bla bla… I had to explain three times what I meant… which resulted in them logging ANOTHER complaint and basically fobbing me off to the complaints team who will be in touch within the next 3 days…so we can only imagine what the complaints team will be like - hopefully competent and somewhat helpful. DO NOT go with this company. They are incompetent and laughable to be honest. Do yourself a favour and stick with someone more reputable.”

Helpful Report

Posted 11 months ago

“Do NOT by a new iPhone 15 contract! Sim didn’t working in the phone they told me to go to curry’s to get another one then that on didn’t work so they told me they will send me another one in 2/3 working day so not much they can do in the meantime! So I have no service because both sims don’t work and I’ve spoken to 4 different people in 2 days who are all as useless as eachother”

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Posted 11 months ago

“Customer service is terrible and coverage”

Helpful Report

Posted 11 months ago

“Biggest issue I've had with I'd mobile is network coverage and reception. I travel though the UK regularly for work and pleasure. In major cities like London I can only get 4g and 2 out of 4 bars, not bad you might think but it's a lie. Yes, I can make a phonecall but there is no data, so my phone is about as useful as a brick. In the Country say around Exeter, Devon, I can still can get 1 or 2 out of 4 bars at 4g, but again no data. Other countries in the EU, coverage and data is no problem. If I'd known how bad data coverage was in the UK, I'd never have gone with I'd mobile. My phone is 5g but I rarely get good data coverage with I'd mobile, and can't wait to change to Vodafone.”

Helpful Report

Posted 1 year ago

“Tried to switch back to EE given the very limited network cover but they kept taking the PAC code back. Then switched me to pay as you go when I tried to withdraw from my monthly contract. diabolical company, they should be referred to the office for fair trading”

Helpful Report

Posted 1 year ago

“Network has been down all week. No communication from ID mobile on the situation. I spoke to ID mobile on live chat 4 times in a 7 day period. Each time the same answer - congestion on the network. I requested to cancel my contract as I need a phone to make calls for work. They then said I need to pay £112 to leave. I am currently paying for a contract that has no calls, no data or text messages. They don’t know when it will be fixed and we are nearly on week 2. I also cannot change provider as I will need to pay £112. Currently going through trading standards as ID mobile have refused to resolve this and have been very poor overall with customer service - good luck if you have any issues with their network”

Helpful Report

Posted 1 year ago

“Placed an order for a new phone with everything going through and initial payment taken from bank. No e-mail communication or text for 2 weeks. Had to chase online 3 separate times. Kept asking for ID information which I didn’t have as I had no e-mail communication, only to be told the order never went through, 16 days after it was placed. Couldn’t complain as you need an ID account which I apparently didn’t have. Stupid systems and a huge waste of time.”

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Posted 1 year ago

“The worst mobile phone company to deal with. Number did not switch over by the time it did I was past the 14 day cooling off period. Constantly bad signal and txts calls don't come through. Customer service is horrendous. They send replacement Sims but then you cannot even get through to the page to activate them . I bitterly regret changing contract to them”

Helpful Report

Posted 1 year ago

“The network coverage is rubbish in my area I cancelled the contract in the 30 day cooling off period. This means that ID Mobile cancel your sim instantly and then you have to wait to get your sim made pay as you go. So as it stands I am now without a phone still after 2 days and no idea when this change will be made, it could be iuntil my number ports to my new network. Terrible customer servcie so beware, do not use if you are a business user”

Helpful Report

Posted 1 year ago

iD Mobile is rated 1.2 based on 478 reviews