iD Mobile Reviews

Name: iD Mobile
Rating: 1.19

1.2 Rating 467 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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iD Mobile 1 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

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“Would give No stars if I could. Terrible after sales service, and would encourage everyone to avoid this company. I've had no working phone for weeks after a pac code was used. I was added to emergency list and also vulnerable customer list.....and guess what? Still no phone after weeks of being without. They mostly use live chat and every operator gives different response, or passes the buck. DONT WASTE YOUR MONEY - ID MOBILE MAY SEEM CHEAPER THAN OTHERS, BUT IN THE LONG RUN I SHOULD HAVE PAID MORE MONEY AND WENT FOR A REPUTABLE COMPANY WITH GREAT CUSTOMER SERVICE. I WOULD NEVER RECOMMEND ID MOBILE AND WILL NEVER USE THEM AGAIN!!!”

Helpful Report

Posted 9 months ago

“ID Mobile is the worst company - I wish I reviewed the company before taking a SIM out with them. My mobile contract was coming to an end - but decided to save money I’ll just carry on with the same phone but get a new SIM - saw ID Mobile did one for £10 I think it was - ordered the SIM, but then EE got in touch and offered me a lower price which I agreed to. So, before the SIM even arrived, I message on the very frustrating chat bot service they have and got in touch with an agent - I explained that I had ordered a SIM but I am wanting to stay with EE and if they could cancel the SIM order/my account as it is within the cooling off period (15 or 30 days I can’t quite remember) but it was a day of placing the order. They explained to me that the account is closed down, the money WONT be taken and that I can just go ahead a destroy the SIM - which I did. About 2 days later I received an email explaining that my bill was ready to view and will be paid by Direct Debit on the 12th of the month - infuriating as they previously explained that this wouldn’t happen. So I had to get in touch with them a second time via the annoying live chat AGAIN - they apologised and said that they would put £10 credit on my account and this way the money won’t be taken from my bank. Fine. The 12th came - and as we can all probably guess - the money came out of my bank, I know it’s only £10 but at this point it’s not about the money it’s the principle - I also happened to check my credit score, I understand they have to do the credit search which would be on there but the account itself was on there which it shouldn’t have been. The Direct Debit was pending so out of frustration I cancelled it - not realising that if the payment doesn’t go through that it would probably go down as a missed payment and bring my credit score down again so I had to them make a manual payment to ensure it was missed - absolute palava. I messaged them AGAIN for a third time to explain that the money had come out of my bank, and that I was told this wouldn’t happen - they went on to apologise and said that they would issue a refund. The refund came through about 5 days later which was fine - BUT THEN, a few days after receiving the refund I got an email to say I had to pay my final bill of £6.38 - where they get these figures from I don’t know, i hadn’t even used the sim… it wasn’t even activated.. SO.. I contacted them yesterday for a FOURTH TIME - at this point I was fuming - I wanted to log a formal complaint with them and get them to waiver the 6.38 bill they concocted - after the 45 minute wait to get through to them they apologised AGAIN, wavered the final bill and that was that - logging the complaint they asked as a resolution what would I like - I didn’t think some compensation was out of the question or too much to ask for, as I was typing out my reply the agent said I took too long and that they had ended to chat… steam coming out my ears. Tried to get through for a FIFTH time - was told it was a 30 minute wait - fine, whatever.. got down to a 10 minute wait to be told it was then a 78 minute wait and then 2 minutes later - No advisors available - sound (thumbs up) So for the SIXTH time of getting in touch with them today - I explained that I logged a complaint but just wanted them to explain to the complaints team that I am basically after some compensation for the absolute incompetence / awful customer service / adverse effect on my credit score / time wasted. She went on to explain that the 6.38 they had credited was the compensation… how’d you work that one out, I said that this was just a correction of an incorrect final bill - I wasn’t questioning this I wanted some compensation..? Well the 6.38 credited..bla bla bla… I had to explain three times what I meant… which resulted in them logging ANOTHER complaint and basically fobbing me off to the complaints team who will be in touch within the next 3 days…so we can only imagine what the complaints team will be like - hopefully competent and somewhat helpful. DO NOT go with this company. They are incompetent and laughable to be honest. Do yourself a favour and stick with someone more reputable.”

Helpful Report

Posted 10 months ago

“Do NOT by a new iPhone 15 contract! Sim didn’t working in the phone they told me to go to curry’s to get another one then that on didn’t work so they told me they will send me another one in 2/3 working day so not much they can do in the meantime! So I have no service because both sims don’t work and I’ve spoken to 4 different people in 2 days who are all as useless as eachother”

Helpful Report

Posted 10 months ago

“Customer service is terrible and coverage”

Helpful Report

Posted 10 months ago

“Biggest issue I've had with I'd mobile is network coverage and reception. I travel though the UK regularly for work and pleasure. In major cities like London I can only get 4g and 2 out of 4 bars, not bad you might think but it's a lie. Yes, I can make a phonecall but there is no data, so my phone is about as useful as a brick. In the Country say around Exeter, Devon, I can still can get 1 or 2 out of 4 bars at 4g, but again no data. Other countries in the EU, coverage and data is no problem. If I'd known how bad data coverage was in the UK, I'd never have gone with I'd mobile. My phone is 5g but I rarely get good data coverage with I'd mobile, and can't wait to change to Vodafone.”

Helpful Report

Posted 10 months ago

“Tried to switch back to EE given the very limited network cover but they kept taking the PAC code back. Then switched me to pay as you go when I tried to withdraw from my monthly contract. diabolical company, they should be referred to the office for fair trading”

Helpful Report

Posted 10 months ago

“Network has been down all week. No communication from ID mobile on the situation. I spoke to ID mobile on live chat 4 times in a 7 day period. Each time the same answer - congestion on the network. I requested to cancel my contract as I need a phone to make calls for work. They then said I need to pay £112 to leave. I am currently paying for a contract that has no calls, no data or text messages. They don’t know when it will be fixed and we are nearly on week 2. I also cannot change provider as I will need to pay £112. Currently going through trading standards as ID mobile have refused to resolve this and have been very poor overall with customer service - good luck if you have any issues with their network”

Helpful Report

Posted 10 months ago

“Placed an order for a new phone with everything going through and initial payment taken from bank. No e-mail communication or text for 2 weeks. Had to chase online 3 separate times. Kept asking for ID information which I didn’t have as I had no e-mail communication, only to be told the order never went through, 16 days after it was placed. Couldn’t complain as you need an ID account which I apparently didn’t have. Stupid systems and a huge waste of time.”

Helpful Report

Posted 11 months ago

“The worst mobile phone company to deal with. Number did not switch over by the time it did I was past the 14 day cooling off period. Constantly bad signal and txts calls don't come through. Customer service is horrendous. They send replacement Sims but then you cannot even get through to the page to activate them . I bitterly regret changing contract to them”

Helpful Report

Posted 11 months ago

“The network coverage is rubbish in my area I cancelled the contract in the 30 day cooling off period. This means that ID Mobile cancel your sim instantly and then you have to wait to get your sim made pay as you go. So as it stands I am now without a phone still after 2 days and no idea when this change will be made, it could be iuntil my number ports to my new network. Terrible customer servcie so beware, do not use if you are a business user”

Helpful Report

Posted 11 months ago

“Counting down the days till I can get rid of this contract with I'd mobile, absolutely dreadful...when I first got it it wasn't to bad but as the months have passed the speed has just become to slow even to load Google photos...IL be moving to another provider!”

Helpful Report

Posted 11 months ago

“Complaints not answered and addressed for months, bought an unlimited internet sim for my Sim router (was with three 'broadband'), ID mobile tell me after the contract starts the sim is not meant for that and they wont support that. Calls to the customer service complaints team (0800 049 1300 - they gave it to me following a complaint / reply it takes 50 mins+ to get through to someone on their phoneline). I regret taking out this contract, Customer service and complaints team response is poor and inadequate; Their customer service is nonexistent they have an automated online chatbot who will eventually put your through to a online person. There was a lot of confusion, agent said they would raise this and get back to me within 24 hours, i had the start all over again on the chatbot which was eventually raised higher. As i said i use this for internet connection, the signal keeps going down and the speeds are extremely slow and inconstant (compared to Three on the same router previously in the same location). I believed that ID mobile use the same networks as 'Three' however ID mobile were at pains to tell me that they are not the same etc.”

Helpful Report

Posted 11 months ago

“AVOID THIS NETWORK Ive just finished my 2-year-prison sentence with ID-mobile (contract) this was the biggest mistake I've ever made, service provided was very hit and miss. At the end of my contract period with ID-mobile they made it is extremely difficult to notify them that you don't wish to upgrade or remain with them, After eventually navigating through the site I managed to notify them I no longer wish to do business with them, this wasn't at all easy and I was extremely disappointed to find a debt collection letter through my letterbox stating that I owe £12,00 and to pay Immediately! This was completely unnecessary, a gentle reminder of the final amount would have been fine, and maybe some gratitude for the 2 years of business with absolutely no missed or late payments! Never again, at least not with the experience I've had with ID mobile, AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“Set up Phone and sim contract with them yesterday, after having issues checking out I had to switch over to the pc to complete. In doing so I accidently checked out the 250gb data package instead of unlimited. My mistake. However upon contacting there customer service (all online chat only!) I was advised the only way to correct was to return the phone (perfectly fine but opened, SIM installed and phone set up) and cancel and reorder (the exact same phone) with the changed contract. Completely illogical, irresponsible and long winded way to fix it, why could this simply not be amended? Spoke to a manger via the chat also and was told the same thing. Clearly do not care about the customer nor the environment, a phone will now be classed as a return and lose resale value, and two additional transports will be made to fix what could be a simple issue.”

Helpful Report

Posted 1 year ago

“Extremely poor provider. Poor signal. Could not keep my old number. The pac code would not work. I tried several times to sort this. No customer service available. Tried to cancel my contract but because the problem with the pac went on so long I could not leave without paying off all of the 24 month contract. I've now had to get another contract with my old provider. Don't even think about switching to these jokers. The phone hasn't worked properly since it arrived. No charger came with it either. I think it was possibly second hand.”

Helpful Report

Posted 1 year ago

“I have been so shafted by ID Mobile and their incompetency that I've suffered significant loss to my business, due to huge errors on their part, which resulted in 1) them sending me a faulty (not brand new) phone (complete con that they are non-refurbished/second hand) 2) upon returning it for a new handset they out of the blue sent me a 'sorry to see you go' text and cut me off my contract 3) defaulting to a PAYG sim - I couldn't make calls or even 'top up!'(?!). 4) I went through the complaints procedure for over two months via their 'second tier' complaints, who were nice to talk to, but couldn't resolve anything - It was more of moral support line than anything else; just plain weird actually. 5) Also, their socialqueries@idmobile email address that they direct you to, did ABSOLUTELY NOTHING to assist, only referred me to the second tier again. We must have had in excess of twenty chats and a random unhelpful letter in the post. 6) ID Mobile admitted ALL of these errors, yet could not rectify it unless (get this), I crossed over to a different network and then crossed back to ID Mobile(!), otherwise I would lose my mobile number, which has been my business line for twenty years - Basically, they expected me to do a triangular port and all the leg work. What a mess of an organisation. I'm done with ID Mobile for life and am spreading the word. - And the response on TrustPilot was absurd and banging on about ant offering business contracts (face palm) ... (prime example of no idea)... Tyler, business plans?! It WAS a personal contract?! Are you suggesting it is okay to provide such terrible, embarrassing, appalling service that it effects customer lives and livelihoods? NO. ID Mobile is a walking mistake and you have just reiterated this - How very embarrassing!? Oh and you've just prompted me to spread the word further about your utter incompetency. Laughable.”

Helpful Report

Posted 1 year ago

“Their customer service is nonexistent. If you have any issues with your account or billing you are out of luck. My plan was increased (not CPI) and the person/a.i behind the chatbot was rude, incompetent, and unable to provide any answers. I have no recourse for fixing this and there's no other way to contact this ridiculous company. Do not give them your money, the extra monthly cost of going with an established company will be worth it.”

Helpful Report

Posted 1 year ago

“Didn't activate SIM. Cancelled 3 times with different people on chat but still trying to take money. Cancelled direct debit and now threatened with messing up my credit . Worst company”

Helpful Report

Posted 1 year ago

“I live in Australia and I noticed iD have been helping themselves to money in my bank. I have no account with iD. As it is so difficult to get in touch with iD I have cancelled the fraudulent direct Debit to stop more money being lost. They responded with a do not respond email saying that they will screw up my credit rating. Australian police cannot investigate as the crime is outside their jurisdiction. iD will do nothing, they are unhelpful and as they are so difficult to get hold of I could not recommend anyone doing business with them. if they treat their customers as bad as I have experienced then just how badly do they treat their staff. Sorry id staff. (yes punctuation nt correctly used but maybe id will be able to read it better).”

Helpful Report

Posted 1 year ago

“Still not ported my number after telling me three times it had been sorted! No one can phone or text me. They admitted it was their fault but still not ported. Poor service”

Helpful Report

Posted 1 year ago

iD Mobile is rated 1.2 based on 467 reviews