iD Mobile Reviews

Name: iD Mobile
Rating: 1.19

1.2 Rating 494 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 494 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company. Been desperately trying to 'give notice' on a contract that actually ended some time ago but can't. For context you have remember a particular pin number otherwise you're screwed! My son was 12 at the time, now 18, managed to forget the pin. So do a thing. I've written numerous letters to head office & the PO box address, have I had a response to all my letters!? Nope!!!! Plain ignorant imo, so currently stuck with a phone that isn't even used because the service is so crap If anyone has any advice on how to cancel or speak to an actual human within this joke of a company, my gratitude would be endless. If I could score zero stars here, I would!!”

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Posted 7 months ago

“Me and my daughter upgraded our phones to A54 in December 2023. In July/August 2024 I received an offer to upgrade again. As mobile data had been intermittent at best I decided to take the offer and upgrade to an A55. My daughter contacted ID customer service to ask why she didn’t get an upgrade and it seems that by mistake I had signed up for a new contract and I’ve been paying for 2 accounts ever since, one account for a number I know nothing about. I accept I should have checked my bank account more carefully but when I login to my ID account it shows the number I have always used and just one bill for each month. The upshot is that I have had to send back the A55 and buy another phone as I have sold the A54. The 2 accounts are hopefully being merged into one although having made numerous phone calls, live chat and emails, and getting different information each time I don’t have much hope. To add insult to injury, when I logged into my account this morning, a message flashed up asking if I would like an upgrade!!!”

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Posted 7 months ago

“Calls always drop out. No Internet signal, even in areas like city centre. Locked in for 20 months (crying face)”

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Posted 7 months ago

“You can't get to speak with anyone not even on there so called live chat Going to move ASAP!!!!”

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Posted 7 months ago

“Worst company ever,54 days and still waiting for my refund.”

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Posted 7 months ago

“Can't log in to account.Now ongoing for months.Tell me a onetime code will arrive within minutes " never comes" will leave ASAP 😡😡🤬”

iD Mobile 1 star review on 27th August 2024

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Posted 7 months ago

“Customer service awful was told old contract was cancelled ended up paying 2?contracts for 3 months wish I’d never touched them”

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Posted 7 months ago

“Absolutely useless customer service, that's now web chat only”

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Posted 8 months ago

“Abysmal service, network goes down, no notification from them and trying to contact them is like pulling teeth, just go round in circles with the chatbot. Don't go near them”

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Posted 8 months ago

“Terrible: I have 3 phone contracts with them and cannot access them because the app doesn't work properly. No option to speak to an adviser, AI cannot help”

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Posted 8 months ago

“Poor coverage despite coverage checker being good. Impossible to cancel, scammers. Avoid company”

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Posted 8 months ago

“Had phone for 7 months and put up with really poor Internet connection, texts taking hours to get to recipients, calls not connecting etc. Initially thought it was a home and work issue as iD coverage checker was still advising excellent coverage (for these postcodes). Eventually contacted customer services and latterly complaints as unhappy with the poor connection etc. Sent a new SIM to me to try, and then had to try another phone but problem still occurred. Now at deadlock stage - they offerred 2 months refund (even though they've confirmed in their deadlock letter reception is poor). They've included the Ombudsman address in the deadlock letter so will contact them within the month and will also take them to the Small Claims Court.”

Helpful Report

Posted 8 months ago

“Existing customer. Ordered a new phone for next day delivery for my daughters birthday. Got a generic email saying I'd failed a credit check...I had not! Fearing identity theft I signed up with a credit reference agency who confirmed my rating was Excellent and that there was no credit check performed by iD Mobile anywhere near the date of my order. I relayed this info to iD Mobile via a webchat agent who confirmed that you can take out 2 contracts within a six month period so not sure why a second credit check was even necessary. They were unable to resolve so transferred me to the complaints department (before cheekily asking if I wanted to upgrade my existing contract). The complains department were equally unhelpful, when I suggested leaving them due to their poor service I was threatened with a hefty early termination fee. I left the conversation with the 2nd agent confirming that they were unable to resolve the issue and my daughter without the new phone I ordered for her birthday.”

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Posted 8 months ago

“Big big big mistake getting on 24 months contract, I’m lucky if I can get the network working..Do not touch this company.”

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Posted 8 months ago

“Somehow scammed by this company. Not sure how, but they have taken money fraudulently. I have no phone or correspondence and can't get any joy out of them. My emails have bounced back. Beware as I have no memory of signing up.”

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Posted 8 months ago

“Id mobiles lack of security caused me significant damage! Got hacked and id mobile cant offer any extra security, if you use 2 factor Authentication by SMS do not have it linked to an id mobile number! It's very dangerous and id just shrug it off! My complaint has now been brushed to the side as they are refusing to help further !”

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Posted 8 months ago

“Id never more rubish network 4-5g working only when you not needed ID is worst network in the world trust me I never have worst network like is ID”

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Posted 8 months ago

“No network, data doesn’t work. Stuck with them on a 2 year contract. Rubbish. Avoid!”

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Posted 9 months ago

“Bunch of incompetent cowboys. Misled by "customer service" chat person, asked to cancel the order - nothing happened. Had another chat - same story. They trained customer service to be obstructive. Deserve to be treated as hostile organisation. Be careful of touching - smell comparable to the skunk, difficult to treat.”

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Posted 9 months ago

“Absolutely useless network, the worst customer service I've ever experienced. Avoid at all costs, these guys need to be put out of business it really is that bad”

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Posted 9 months ago

iD Mobile is rated 1.2 based on 494 reviews