iD Mobile Reviews

Name: iD Mobile
Rating: 1.19

1.2 Rating 467 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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iD Mobile 1 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

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“Scam company. They do everything to make it impossible to cancel with them and even if you manage to get them on the phone they act as if they can’t hear you!! Shocking company stay clear!!!!”

Helpful Report

Posted 5 months ago

“thieves, they're taking your money but no top-up or bundle is showing up, reoccurring thing... website does not work and customer service is useless.”

Helpful Report

Posted 5 months ago

“A diabolical company. I wouldn't use them again even if they were offering a free service. Customer service is limited to webchats or posting messages on a board that then take weeks to get your answer. Approx a month ago I requested to leave this shower through their app. Turns out that 'it did not go through'. Now, even if I were to start the process again, I cannot as I receive an error message when I try to. A complete disgrace and I'm paying for the priviledge. I will ring them tomorrow to speak to someone in their complaints team. I doubt I will get anywhere.”

Helpful Report

Posted 5 months ago

“Once again I am having to leave a review against this company due to their terrible customer service. This company make it extremely difficult to speak to a real person accept through their online chat - sludge practice, making it difficult to communicate with a business. Today I contacted them about a lack of credit supposedly applied to my account from a previous complaint I had raised, I got transferred through o an agent named “Wendy” who was extremely unprofessional. 3 separate times I asked to be transferred through to a manager to escalate my complaint and 3 times she chose to ignore me and send me generic replies. Multiple times it took her over 5 minutes to reply to my messages! Which is simply not good enough when as a paying customer I’m having to take time out of my working day to escalate a complaint. I still am unable to access their app as it states my “my phone number doesn’t exist” of which I have also raised twice previously to be told this would be resolved. Once I have finished my contract with this company I will never use their services again.”

Helpful Report

Posted 5 months ago

“This is the worst customer service and phone provider service I have ever had. I cannot make or receive phone calls most of the time. The lady on customer service (if you can get hold of them) was rude and said the issues where that there’s service black spots in my home, work place and funny enough most other places I visit (central London might I add). She said I should be standing still in my home if I want to make phone calls and that the issue honestly in her words is that I’m being mobile - with my mobile, ironic. Like we’ve gone back in time 50 years. I’ve now had to pay the charge to leave, they were extremely unhelpful about helping resolve the issue and the phone call where I was cut out after 15 minutes then the next phone call which consisted of 25 minutes of ‘hello, are you there’ was not able to be used as evidence as I had successfully been able to place the call. You’d truly think you were on a TV show being pranked. Avoid at all cost!”

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Posted 5 months ago

“Please do not buy it’s rubbish costume service it’s everything online means you can not call them no one there and chatting option waiting like 2 hrs to 5 hrs I don’t know how do I find out when my contact finish, it’s not showing on your id app account 😡😡😡😡😡😡😡”

Helpful Report

Posted 5 months ago

“Big regret. ID arbitrarily started the billing period even before I had received and could use the product. No apologies, no corrections, no compensations, they blamed it on a third party and the third party blamed them back. The customer took the L. The signal is terrible, if I am inside a building my phone won't work, in many areas of London my phone won't work. And when I say it won't work I mean it won't work at all. Choose ID if you like wondering the city with an expensive Samsung Ultra 5G in hands chasing signal. Customer support and customer care non-existent.”

Helpful Report

Posted 5 months ago

“Absolutely rubbish from the start. Ordered a phone at the end of April with a charger. Tried and tried to set up my phone on the app and online. By the end of May it still Was not set up. Called them they said to cancel that contract and send the phone back and order a new one. No way was I going to go through all that again. We are now in June and I am still trying to get the refund for the charger back. Customer service is dire”

Helpful Report

Posted 5 months ago

“They are a fraudulent company. I wouldn't even give them one star. I get two payments taken out each month. I never bought the phone from them. I was with 3 mobile and suddenly unknown to me was with ID. I pay over 40 a month for making no calls or text messages. I use wifi free from my home. They have taken me to a debt collection agency because I refused to keep paying. I'm basically paying just to keep my photos on my sim card.”

Helpful Report

Posted 5 months ago

“Great price Great Roaming But g-d help you if you need help it’s impossible the site is complicated I spent all day trying to get help with a faulty SIM card was told to go to curry’s to get a new one ( or wait 3 days) that was ok I was happy until 5 hours later after my phone refusing to recognise my new sim and being made to PAY for a help line who sent me back where I started …so disappointed and stuck ..”

Helpful Report

Posted 5 months ago

“I was victim of sim fraud and my number taken over by a fraudster. They also requested a PAC code to transfer the number to their mobile. I managed to get hold of Idmobile before the number transfer was completed and the advisor assured me they put a stop to it. However, the next day I couldn't use my phone again so spoke to another advisor who was quite simply unsympathetic and rude who advised that the PAC transfer had gone through because they hadn't followed the process. So I'm left with no sim to use and a fraudster who had already managed to get my details and make a payment of £649 out of my bank and £1,200 off my card with my number. There was no urgency and I was told it would take 48 hours for the technical team to complete. 48 hours later and I'm told it will be another 24 hours. there was no suggestion on how so could use my phone, no offer of a sim card with credit on it so I could phone my bank and card companies. I'm still waiting for the technical team to fix the mess and get me my number back. I was told that an e mail had been sent from the complaints team and when I advised it hadn't been received I asked them to confirm the e mail address but they couldn't. So i provided my e mail address and the advisor said they would send the mail again, still nothing received. The stress, inconvenience and loss of earnings has been a strain on me (earnings because I work in incident management and I was meant to be in call this weekend and bank holiday) I asked to cancel my contract because of all this stress and they told me I would be charged £155. I'm at a loss for words how badly I've been treated and how little empathy or help they have offered. AVOID THIS COMPANY AT ALL COST”

Helpful Report

Posted 5 months ago

“Sold a sim only contract, with promise of being able to upgrade after 6 months. Took out one of there upgrade offers (listed on my account) they then cancelled this, and said I could only get an iPhone 11/12 or cheaper phone. Ridiculous company policies and very poor customer service options (all bots or slow live chat support).”

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Posted 6 months ago

“Zero stars review regarding the clowns… Zero stars review regarding the clowns at this place just received a text today stating that I've used 80% of my data that did mean 6G left from 30G plan that I've got for data WRONG I've just checked I've got 11.4G left that is less then 70 % used not 80% not only that was unable to log in previously as the company changed the App that wouldn't work. The web site was down previously. App wasn't working today. These people really are clowns. " You've now used 80% of the data in your plan. If you continue to use data and exceed your allowance, you'll be charged 10.24p per MB. We recommend you check the iD Mobile app regularly to monitor your usage.," That's the text message that I received today that was wrong about my usage. Date of experience: 11 May 2024”

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Posted 6 months ago

“Useless don’t even bother terrible website virtual assistant can’t even understand what you saying rang the complaints line he couldn’t understand English either roll on March when I can cancel contract such hard work to do anything worst mobile phone company!!”

Helpful Report

Posted 6 months ago

“I’ve been a customer for a few years and have three contracts within the family. Never had any issues until March 2024 when my mobile number was cloned. Fraudsters used my number some how requested a PAC code and activated it before I was aware. I noticed a text message saying PAC was used successfully. Straight onto ID mobile via live chat and reported as a fraud. Was told fraud department would investigate and report back in 30 days(no contact at all since by them). On checking my bank and credit card accounts the fraudsters had accessed my accounts using the phone number to change bank account passwords. Over £5k attempted which fortunately the bank stopped and credit card company snatched back. All details reported to action fraud. Then two weeks later I received a letter saying I’d taken out a new account for £8 a month, the number attached to the contract was included and date of first payment. I hadn’t taken this out and reported same to ID via live chat. All the time being assured that it’ll be marked up and not to worry. So I made sure my bank wouldn’t pay this £8. Then I get a letter saying the amount will be classed as a debt to be recovered. The number and account was closed by them. At no point have I received a SIM for this account so where have they sent that….they can’t or won’t tell me. I go onto the complaints section to find a contact number which I phone and speak to a woman who’s English was so poor I couldn’t understand and had no faith she understood me. Again reported to action fraud. I then phone again and speak to someone in South Africa, better English all reference numbers supplied and was advised that nothing will happen. Oh how mistaken are they with their advice. Following week a letter from debt company now increased to £16 seeking payment on ID mobiles behalf. They took all details and lodged a complaint about this with ID mobile as I’d consistently reported the various frauds/attempt frauds. Again contact the customer complaints tell them everything again. They can see I had reported things. I’ve now lodged a complaint and seeking compensation for all the time and stress that this has caused me due to their lapse systems to allow a PAC code to be sent without talking to me. They are cheap and it’s obvious when you have an issue. All contracts with family members will be cancelled (month notice) and will never touch this set up again.”

Helpful Report

Posted 6 months ago

“Took a Samsung galaxy z fold 5 on a 2 years contract. We agreed on £58.99 monthly. But ID mobile has been taking £103 monthly from my account. I have tried contacting them to no avail. This is broad day light robbery. I will report them to trading standards. This is terrible. Below is part of my contract with id mobile to confirm my review. iD Mobile 5G - 24 Months New Contract Unlimited data (5G) Unlimited minutes Unlimited texts Pay monthly: £58.99† Bill cap: NO bill cap † iD Monthly price will increase every April by the Consumer Price Index rate of inflation + 3.9%.”

Helpful Report

Posted 6 months ago

“We bought the phone through Curry's, after 4mths, the phone developed a fault on the screen. It's a Samsung flip Z 5, the screen has lifted away where the phone folds in half, so it's bled underneath and we can't use it. I went to ID mobile chat advising them of this and they said because I didn't return the phone within 30days I'm not longer eligible for a refund or repair. I explained that it wasn't faulty within the 30days, it's appeared afterward. Their reply again was, I should've returned it within 30days and sent a screenshot of their t&c's. I'm unsure how I would've known the phone was going to be faulty but clearly ID mobile think I should own a crystal ball. I advised them that under the Consumer Rights Act if the product isn't fit for purpose I had to offer them a chance to repair it/replace it, whichever they thought was best. But it appears the consumer law doesn't apply to ID mobile as they outright refused. So now I have a faulty phone thats 4mths old, that doesn't work on a 24mth contract? GREAT!”

Helpful Report

Posted 6 months ago

“So I got the contract on the 6th April, received the phone on the 7th. 3 days later, the phone developed a fault. I contacted their customer services who told me to go to the Apple Store, they said there were so many faults they had to replace the phone. I informed ID Mobile that the phone was replaced when I made a complaint the next day about further issues. I spoke to their complaints department who agreed to give me the first month for free due to my issues. The next week I got a bill about my direct debit starting date and contacted them to ask why as I should be getting the first month free. They said there was nothing on their records about being given a month free and as I was still having issues with the second phone, I said I wanted to return and got a return code. I posted the phone off special delivery and they received it, I heard nothing so again I contacted them when I was on holiday. They said that the IMEI number didn't match and therefore the warehouse wouldn't accept the return. I said yes, and you know this as I told you and it's on the letter I received from your complaints department. When I got home I wrote to the complaints department again, letter received last Tuesday ( 30th April). Contacted them Wednesday, I was told someone would contact me within 48 hours and i have heard nothing. Contacted them today and they said someone would contact me within 24 hours, I could ring the complaints department they are open until 8. Guess what? They close at 6. They still have the phone, this has been dragging on for weeks and weeks where no one is listening. I even went to a Currys store and they took copies of the email from Apple showing the IMEI number that was changed. They said they didn't hear back either. I am so fed up, I can see them trying to take the payment this month and I have cancelled the direct debit already. Why is this so difficult to see that you have the evidence and you knew about the return, therefore close my account?! Absolutely shocking company with appalling customer service and communication. Save yourself a headache.”

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Posted 6 months ago

“How is this even going to engage viewers in? If anything youse are pushing them away , there’s dad jokes and then there’s id mobile… it says it all doesn’t it 😂 Id mobile you are the joke”

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Posted 6 months ago

“What have you done to the app???? Are you deliberately trying to stop customers looking at their accounts?”

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Posted 6 months ago

iD Mobile is rated 1.2 based on 467 reviews