iD Mobile Reviews

Name: iD Mobile
Rating: 1.18

1.2 Rating 478 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

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“Somehow scammed by this company. Not sure how, but they have taken money fraudulently. I have no phone or correspondence and can't get any joy out of them. My emails have bounced back. Beware as I have no memory of signing up.”

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Posted 4 months ago

“Id mobiles lack of security caused me significant damage! Got hacked and id mobile cant offer any extra security, if you use 2 factor Authentication by SMS do not have it linked to an id mobile number! It's very dangerous and id just shrug it off! My complaint has now been brushed to the side as they are refusing to help further !”

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Posted 5 months ago

“Id never more rubish network 4-5g working only when you not needed ID is worst network in the world trust me I never have worst network like is ID”

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Posted 5 months ago

“No network, data doesn’t work. Stuck with them on a 2 year contract. Rubbish. Avoid!”

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Posted 5 months ago

“Bunch of incompetent cowboys. Misled by "customer service" chat person, asked to cancel the order - nothing happened. Had another chat - same story. They trained customer service to be obstructive. Deserve to be treated as hostile organisation. Be careful of touching - smell comparable to the skunk, difficult to treat.”

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Posted 5 months ago

“Absolutely useless network, the worst customer service I've ever experienced. Avoid at all costs, these guys need to be put out of business it really is that bad”

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Posted 5 months ago

“Can't contact support easily, I have received a SIM with a number that's no good. Got strangers ringing it constantly. Calls cut out and unstable mid conversation. No taking the agreed amount direct debit either. Awful service.”

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Posted 5 months ago

“not honest company with the customer”

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Posted 5 months ago

“Gradual loss of coverage and now the new app does not recognise me and changed my data allowance to half of what it was… previous plans are not available in the new app so apparently there is no proof that I was getting the allowance that I have been for a very long time! Time to move, absolutely shocking service”

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Posted 5 months ago

“took money from sons account then put it straight back then sent threatening recovery message imposable to contact”

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Posted 5 months ago

“Scam company. They do everything to make it impossible to cancel with them and even if you manage to get them on the phone they act as if they can’t hear you!! Shocking company stay clear!!!!”

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Posted 6 months ago

“thieves, they're taking your money but no top-up or bundle is showing up, reoccurring thing... website does not work and customer service is useless.”

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Posted 6 months ago

“A diabolical company. I wouldn't use them again even if they were offering a free service. Customer service is limited to webchats or posting messages on a board that then take weeks to get your answer. Approx a month ago I requested to leave this shower through their app. Turns out that 'it did not go through'. Now, even if I were to start the process again, I cannot as I receive an error message when I try to. A complete disgrace and I'm paying for the priviledge. I will ring them tomorrow to speak to someone in their complaints team. I doubt I will get anywhere.”

Helpful Report

Posted 6 months ago

“Once again I am having to leave a review against this company due to their terrible customer service. This company make it extremely difficult to speak to a real person accept through their online chat - sludge practice, making it difficult to communicate with a business. Today I contacted them about a lack of credit supposedly applied to my account from a previous complaint I had raised, I got transferred through o an agent named “Wendy” who was extremely unprofessional. 3 separate times I asked to be transferred through to a manager to escalate my complaint and 3 times she chose to ignore me and send me generic replies. Multiple times it took her over 5 minutes to reply to my messages! Which is simply not good enough when as a paying customer I’m having to take time out of my working day to escalate a complaint. I still am unable to access their app as it states my “my phone number doesn’t exist” of which I have also raised twice previously to be told this would be resolved. Once I have finished my contract with this company I will never use their services again.”

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Posted 6 months ago

“This is the worst customer service and phone provider service I have ever had. I cannot make or receive phone calls most of the time. The lady on customer service (if you can get hold of them) was rude and said the issues where that there’s service black spots in my home, work place and funny enough most other places I visit (central London might I add). She said I should be standing still in my home if I want to make phone calls and that the issue honestly in her words is that I’m being mobile - with my mobile, ironic. Like we’ve gone back in time 50 years. I’ve now had to pay the charge to leave, they were extremely unhelpful about helping resolve the issue and the phone call where I was cut out after 15 minutes then the next phone call which consisted of 25 minutes of ‘hello, are you there’ was not able to be used as evidence as I had successfully been able to place the call. You’d truly think you were on a TV show being pranked. Avoid at all cost!”

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Posted 6 months ago

“Please do not buy it’s rubbish costume service it’s everything online means you can not call them no one there and chatting option waiting like 2 hrs to 5 hrs I don’t know how do I find out when my contact finish, it’s not showing on your id app account 😡😡😡😡😡😡😡”

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Posted 6 months ago

“Big regret. ID arbitrarily started the billing period even before I had received and could use the product. No apologies, no corrections, no compensations, they blamed it on a third party and the third party blamed them back. The customer took the L. The signal is terrible, if I am inside a building my phone won't work, in many areas of London my phone won't work. And when I say it won't work I mean it won't work at all. Choose ID if you like wondering the city with an expensive Samsung Ultra 5G in hands chasing signal. Customer support and customer care non-existent.”

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Posted 6 months ago

“Absolutely rubbish from the start. Ordered a phone at the end of April with a charger. Tried and tried to set up my phone on the app and online. By the end of May it still Was not set up. Called them they said to cancel that contract and send the phone back and order a new one. No way was I going to go through all that again. We are now in June and I am still trying to get the refund for the charger back. Customer service is dire”

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Posted 6 months ago

“They are a fraudulent company. I wouldn't even give them one star. I get two payments taken out each month. I never bought the phone from them. I was with 3 mobile and suddenly unknown to me was with ID. I pay over 40 a month for making no calls or text messages. I use wifi free from my home. They have taken me to a debt collection agency because I refused to keep paying. I'm basically paying just to keep my photos on my sim card.”

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Posted 6 months ago

“Great price Great Roaming But g-d help you if you need help it’s impossible the site is complicated I spent all day trying to get help with a faulty SIM card was told to go to curry’s to get a new one ( or wait 3 days) that was ok I was happy until 5 hours later after my phone refusing to recognise my new sim and being made to PAY for a help line who sent me back where I started …so disappointed and stuck ..”

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Posted 6 months ago

iD Mobile is rated 1.2 based on 478 reviews