iD Mobile Reviews

Name: iD Mobile
Rating: 1.19

1.2 Rating 467 Reviews

4 %

of reviewers recommend iD Mobile

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Metrics

1.2

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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iD Mobile 1 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY poor to non existent customer service on the back of a log in system that never seems to work. Any problem however simple like trying to retrieve a bill because you cannot log in takes ages to resolve. I gave up and left. Yes cheap but not cheerful.”

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Posted 1 month ago

“None existent mobile data. Can never get through to a human. Please avoid and go elsewhere for a phone contract. These guys a jokes.”

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Posted 1 month ago

“iD are CHEAP... But you get what you pay for & I SERIOUSLY regret signing up!! - Their signal is appalling... Everywhere I go. - Their customer service is non-existent!! - There is NO call centres, & the ONLY number is for a Complaints Department where they're rude & dismissive, & incapable of doing to simplest things, then the manager states they'll get back, & ghosts you. - EVERY single person/department I've dealt with tries to palm it off onto someone else, often demanding you go back to the store... But they can't do anything, are understaffed & busy & are running on some atrocious Windows XP looking system that should have died 20yrs ago!! - They messed up the names on mine & my partner's accounts 2 Freaking years ago & despite multiple attempts in store & online & with the Complaints Department, they've STILL got the wrong name (hers on both) & refuse to assist me until I prove I'm her... Which I'm f*£¢ing not!! I've NEVER dealt with a company this inept & so lacking in customer service... Not to even mention the shocking phone signal. Serious regrets.”

Helpful Report

Posted 1 month ago

“Absolutely dreadful. Took out a sim only deal. At the time, they asked for my PAC code, which I gave them assuming all would go smoothly. 1 week later, no sign of a sim and my number, having been ported, is out there somewhere on a sim I haven't got. Had to buy an emergency payg sim as I wax left without a service. Complained and was told an eSIM would be sent, which didn't work as my phone isn't compatible. Rang up again and told them to cancel the whole thing. Appalling company, dreadful customer service and infuriating chat service. Would warn anybody reading to give this company a very wide berth.”

Helpful Report

Posted 2 months ago

“Service is absolutely awful where I live and always seems to have problems with internet out and about. Had to call up on several occasions to keep setting up direct debits as every time a payment was due it would not take it automatically for no reason. Phone kept getting cut off due to this and wasn’t able to pay as the app and online services were constantly having issues and would be down for days at a time, had to go through the complaints teams just to try pay my payments and had to deal with unhelpful customer service. Please do not go with this company !!”

Helpful Report

Posted 2 months ago

“Awful network and not worth paying monthly. Not worth even giving one star. Last few days they have had network issues and customers left in the dark thinking they have a faulty phone. ID Mobile also do not have a customer service base everything is through a chat box and you have to wait 8 hours for a pointless response.”

Helpful Report

Posted 2 months ago

“I took out a new contract with ID mobile via Currys'. I had paid an early cancellation fee on my previous provider to move. Within one week of having the new plan I had to ring ID mobile about lack of coverage. Their complaints line (who were the only people I was able to actually get through to) advised me that due to KNOWN LONGTERM connection issues in my area (central Belfast) I was advised to return my equipment and cancel my contract. I did so with Currys, who were of zero help at all and directed my complaints back to ID Mobile, who tbh just basically shrugged their shoulders and couldn't explain why they were knowingly selling a product that was not up to standard. As it stands today, my two week run with ID mobile cost me an early get out fee with my previous supplier as well as the cost of the phone cover, etc that I had bought for the new equipment. I can honestly that that I would NOT recommend anyone use this company and tbh I would second guess ever going back to Currys' for mobile phone queries as they just push you back to the provider network.”

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Posted 2 months ago

“I am appalled at how iD mobile treats their customers. I signed up 5 days ago and am enraged by the lack of help, support, sense and service. I had no idea that, unlike most other providers, iD mobile has no contract with Switzerland. So I arrived there unable to use data roaming even though all my settings were correct, roaming swithche on, tons of data available in my plan, very high bill cap. When I raised the issue, I hit my head against a wall of bots. Even the socalled agent I was later connected with spouted off standard answers that got me nowhere. Plus the whole chat was taking ages and ages, after queuing for 30 minutes. Even the complaint procedure asked for a 89-minute-waiting time. I am pulling my hair out for signing up with that useless lot.”

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Posted 2 months ago

“terrible company,I would not use this company.Stay clear,no human contact Ai,will not easily let you cancel,even when your contract is up.corrupt.”

Helpful Report

Posted 2 months ago

“Id network please wake up? Can’t get hold of you no one to speak to no help. You’re just on your own trying to solve your own problem which is not our problem. It’s the Ideal network problem and they won’t help at all or give you an honest answer why the network fails from the last two months my signal has dropped and pops up now and then very inconsistent so I don’t see they should accept what they’re charging us. It’s just a rip-off don’t keep telling us it’s our problem. Switch the phone on switch the phone off it doesn’t work change. The Sim doesn’t work is the network and you’re not telling us why all I can suggest is get it fixed you’re gonna lose a lot of customers. 🤦‍♂️”

Helpful Report

Posted 2 months ago

“Been with them 2 years Great coverage No issues Just about upgrade”

Helpful Report

Posted 2 months ago

“I have been experiencing connectivity issues in my flat, with poor 4G reception. Despite the network provider’s website indicating no coverage problems in my area, the issue persists. After contacting customer support, I was advised to replace my SIM card. I did so at my nearest Currys, but the problem remains unresolved. Upon further contact, they insist there are no network issues in my area. Interestingly, other network providers show both indoor and outdoor coverage quality, while this provider only shows ‘no network issues.”

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Posted 2 months ago

“It's very hard to get any help from their so called help bot,very disappointed”

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Posted 2 months ago

“ID mobile is WORST at all I bought a device samsung s24 with data plan after one month my finger print is not working, I am unable to charge it with wire, It's getting hot while using and charging and some other issues as well ITS WORST WORST WORST WORST COMPANY CHEATING INNOCENT PEOPLE”

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Posted 2 months ago

“Contrary to the many poor reviews, I have to say I have been very pleased with ID Mobile and my very competitive contract price. Cancellation policy is quite clearly shown on the app and web site. However, customers should remember that the price level reflects a company that clearly caters for customers that want minimum service. A year after joining I Mobile, I set up a SIM pay monthly for my wife when her contract with another provider ran out and the monthly cost was cheaper than her previous one”

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Posted 2 months ago

“Terrible service. Don't expect an easy cancellation if you don't have service like m”

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Posted 2 months ago

“Awful company. Been desperately trying to 'give notice' on a contract that actually ended some time ago but can't. For context you have remember a particular pin number otherwise you're screwed! My son was 12 at the time, now 18, managed to forget the pin. So do a thing. I've written numerous letters to head office & the PO box address, have I had a response to all my letters!? Nope!!!! Plain ignorant imo, so currently stuck with a phone that isn't even used because the service is so crap If anyone has any advice on how to cancel or speak to an actual human within this joke of a company, my gratitude would be endless. If I could score zero stars here, I would!!”

Helpful Report

Posted 2 months ago

“Me and my daughter upgraded our phones to A54 in December 2023. In July/August 2024 I received an offer to upgrade again. As mobile data had been intermittent at best I decided to take the offer and upgrade to an A55. My daughter contacted ID customer service to ask why she didn’t get an upgrade and it seems that by mistake I had signed up for a new contract and I’ve been paying for 2 accounts ever since, one account for a number I know nothing about. I accept I should have checked my bank account more carefully but when I login to my ID account it shows the number I have always used and just one bill for each month. The upshot is that I have had to send back the A55 and buy another phone as I have sold the A54. The 2 accounts are hopefully being merged into one although having made numerous phone calls, live chat and emails, and getting different information each time I don’t have much hope. To add insult to injury, when I logged into my account this morning, a message flashed up asking if I would like an upgrade!!!”

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Posted 2 months ago

“Calls always drop out. No Internet signal, even in areas like city centre. Locked in for 20 months (crying face)”

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Posted 2 months ago

“You can't get to speak with anyone not even on there so called live chat Going to move ASAP!!!!”

Helpful Report

Posted 2 months ago

iD Mobile is rated 1.2 based on 467 reviews