iD Mobile Reviews

Name: iD Mobile
Rating: 1.18

1.2 Rating 480 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

Questions

Metrics

1.2

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

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“I urge people to avoid - customer service is pathetic”

Helpful Report

Posted 4 years ago

“Avoid ID mobile at all costs ! Cancelled my sons contract in December , but have just found out that they carried on billing and that I still owe for four months . Online chat was generally unhelpful . Denied all knowledge that I’d been in touch , no record of my call and no confirmation that my contact had been cancelled as requested four months ago .”

Helpful Report

Posted 4 years ago

“I was offered an upgrade by iD Mobile from a sim only deal to a pay monthly, which includes a new handset. I followed the links on the iD portal and the new phone was delivered two days later. Set it up and wanted to port my original number to the new phone - no option to do so in my online account. So I contacted iD through 'live chat' as their 'customer services ' is closed until further notice. Was told that iD could not port numbers internally, despite it saying the complete opposite on both their website and on the pack which included the new phone. I asked 'Why not?'. They cannot answer, told me to notify all of my contacts (600+) that I would have a new number! The staff at iD are too stupid to resolve any customer problems. Arrogant, unhelpful and generally useless. Other service providers now offer competitive deals (£5 per month) so absolutely no point in going to iD whose attitude is 'the customer is always wrong'!”

Helpful Report

Posted 4 years ago

“I have a sim only contract started over two weeks ago, firstly did not receive a sim for 10 days, every time I call, I have to wait for over 50 minutes, finally got sim but unable to activate it as per advice. No live chat, customer services, email support or urgent advice available which is ridiculous and shambles. I have not idea how many weeks I am stuck with them without even able to get any services or support as no options for further communications available. Dropped email to their complain department with no response over a week. Aiming to complain to Ofcom. Absolute shambles. Please do not try them as they are useless and uncaring poor quality service provider.”

Helpful Report

Posted 4 years ago

“I've been with iD since it's launch in 2015. I've changed tariff a couple of times as better value plans have become available. Coverage is fairly good - my reason for changing back then was that Vodafone just didn't work in locations I was spending lots of time at. Moving to iD was an immediate improvement. Everything can be managed from the app. I've only contacted customer service once a few years ago, I only had to speak to one person and once they managed to grasp what I was asking for it was sorted immediately. I don't know what there is not to love really.”

Helpful Report

Posted 4 years ago

“At £5 a month, nothing comes near in terms of value for money. I started off with a £5, SIM only, 30-day roll over contact, offering 1GB data, 500 minutes and unlimited texts. The network coverage checker indicated no coverage in my postcode area, but the reality was a better service than provided by EE, who claim to provide excellent signal strength! Three months later, and I upgraded to a £6 monthly tariff, giving 2GB data, 1000 minutes and unlimited texts. Later on, I went over to their new £5 deal, which I'm still on. It gives 2.25GB, 250 minutes and unlimited texts. For me, this just about adequate and the best deal you could possibly expect for such low cost. Your account is managed via an app on your smartphone, which is exceedingly well designed. You won't get anything more user friendly, and it covers everything. You get a dashboard showing minutes and data used, together with amount remaining and number of days left on your current billing period. You can change tariff, request a PAC code, end your contract, port your old phone number, and examine your bill history (to check payments made and or when the next one is due). You can also set a zero cap so that you'll never exceed your monthly allowances, and you also have the facility to buy bolt-ons for more data. Worth mentioning is that the monthly plan includes 0333, 0345 and 0370 numbers, in addition to UK mobile phone numbers and the standard UK geographical-based 01,02,03 and all free phone numbers. I wasn't expecting free 0345 numbers! I changed tariff during a particular billing period rather than at the end, and was delighted that the pro-rata allocation of minutes and data allowance, was exactly as anticipated based, on the fraction of days into the new period. The app is PIN or fingerprint protected, and if someone enters the wrong PIN on three consecutive occasions, the account is locked. Anything negative to say? Well, there's no call centre to turn to. When things go wrong, e.g. if you're locked out of your account, you'll need to Google the problem and take it from there! It can take time doing this, but you should get it resolved in the end. Frankly, I fail to see how anyone could expect more for such a low outlay. £5 per month is nothing these days. Ask anyone into market research, and they'll tell you that most people won't even give you an empty cigarette pack, even if you offered them £7! I've been particularly impressed by how things are going during the current Coronavirus epidemic - it's made no difference! For several days, I've tried to sign up for one of the deals by Smarty, but their website just freezes! I've emailed their customer services, but have so far been ignored, yet they've a better reputation!! Not fair!”

Helpful Report

Posted 4 years ago

“I've been with ID Mobile for nearly a year and the service has always been excellent. At £5 a month, nothing comes near in terms of value for money. I started off with a £5, SIM only, 30-day roll over contact, offering 1GB data, 500 minutes and unlimited texts. The network coverage checker indicated no coverage in my postcode area, but the reality was a better service than provided by EE, who claim to provide excellent signal strength! Three months later, and I upgraded to a £6 monthly tariff, giving 2GB data, 1000 minutes and unlimited texts. Later on, I went over to their new £5 deal, which I'm still on. It gives 2.25GB, 250 minutes and unlimited texts. For me, this just about adequate and the best deal you could possibly expect for such low cost. Your account is managed via an app on your smartphone, which is exceedingly well designed. You won't get anything more user friendly, and it covers everything. You get a dashboard showing minutes and data used, together with amount remaining and number of days left on your current billing period. You can change tariff, request a PAC code, end your contract, port your old phone number, and examine your bill history (to check payments made and or when the next one is due). You can also set a zero cap so that you'll never exceed your monthly allowances, and you also have the facility to buy bolt-ons for more data. Worth mentioning is that the monthly plan includes 0333, 0345 and 0370 numbers, in addition to UK mobile phone numbers and the standard UK geographical-based 01,02,03 and all free phone numbers. I wasn't expecting free 0345 numbers! I changed tariff during a particular billing period rather than at the end, and was delighted that the pro-rata allocation of minutes and data allowance, was exactly as anticipated based, on the fraction of days into the new period. The app is PIN or fingerprint protected, and if someone enters the wrong PIN on three consecutive occasions, the account is locked. Anything negative to say? Well, there's no call centre to turn to. When things go wrong, e.g. if you're locked out of your account, you'll need to Google the problem and take it from there! It can take time doing this, but you should get it resolved in the end. Frankly, I fail to see how anyone could expect more for such a low outlay. £5 per month is nothing these days. Ask anyone into market research, and they'll tell you that most people won't even give you an empty cigarette pack, even if you offered them £7! I've been particularly impressed by how things are going during the current Coronavirus epidemic - it's made no difference! For several days, I've tried to sign up for one of the deals by Smarty, but their website just freezes! I've emailed their customer services, but have so far been ignored, yet they've a better reputation!! Not fair!”

Helpful Report

Posted 4 years ago

“I would give zero stars if I can. I was surprised to see the amount of peopel struggling to cancel with this company without getting charged because I'm ON THE SAME BOAT! The person speaking on the phone when I wanted to cancel does not have an easy accent to understand, and I thought it woudl be cancelled but apparently not. It's difficult to reach them back then, and now I owe them 39 pounds and I've been trying to dispute but they don't let me. Too much time wasted on this company honestly. Please avoid.”

Helpful Report

Posted 4 years ago

“got my down syndrome brother an unlimited sim only capped at £20 a month to have looked at bill for last year and a half been adding £3.50 to spend 8 minutes on the phone to his brother he only calls me”

Helpful Report

Posted 4 years ago

“Currently on the phone to Marvin who is a customer service manager who as it turns out has no customer service skills what so ever. I have spent the last 3 weeks dealing with this company 3 managers have failed to call me back and I am currently almost an hour into the call today and no further along - absolute shambles Update I have been on hold for 1 hour and 34 mins, yes that’s correct 1 hour 34 mins”

Helpful Report

Posted 4 years ago

“As noted by other reviews this company does not deserve one star. I upgraded my service with id to an iPhone 11, i did not receive the phone as promised and after several calls to their customer service wasting hours of my time and many promises of call backs from managers and complaints department which were never received i cancelled the service and moved to a different provider. Two weeks later they debited £950 from bank account for the phone i never received incurring bank charges and causing important items being bounced from account! I spent another epic session on the phone with the customer service who could clearly see their failings yet did not have the authority to resolve the situation. I was told the issue would be resolved in one day. three days later i am still waiting for them to reverse the charges and acknowledge compensation for the bank charges i incurred. THIS COMPANY SHOULD NOT BE IN BUSINESS, OFCOM SHOULD REVOKE THEIR LICENCE FOR ILLEGAL PRACTICES THAT GO UNCHECKED”

Helpful Report

Posted 4 years ago

“evil people”

Helpful Report

Posted 4 years ago

“I used to like them because of the great value but when I started to use them for making phone calls I realised how bad this network is. It's basically unusable, you cannot have a normal conversation using this network. The signal either breaks up all the time, cuts out, high noise etc. Embarrassing for a so-called phone service provider. Their mobile data signal is almost just as bad with really slow latency loading up pages as well as not picking up signal sometimes. Also they've gone down a number of times in the past with 0 signal. I had also downloaded a new music streaming app which was downloading songs I had picked on a wifi connection but didn't realise it was going on when I left and used 4GB of data. I contacted them asking for a one-off refund as a gesture of goodwill but there is obviously no goodwill from this company. Avoid!”

Helpful Report

Posted 4 years ago

“I wish I could give no stars but unfortunately in order to give a review I have to give one star. Absolutely do not even consider using id mobile. The worst experience of dealing with customer service I have ever had in 42 years of being on planet earth. Phoned countless times to cancel my contract which is coming up for its 24 month term and this seems to be impossible. Spoke to 4 different reps and have been misinformed about the term of the contract the fee I would have to pay to cancel the contract I have been given 3 different figures by 3 reps and 1 could not give me a figure at all. Why I would have to pay for a contract anyway at the end of its term baffles me. Carphone warehouse were not much help either. In all this company is dodgy. Don't even consider them even if they knock money off other mobile companies. Avoid like the bubonic plague.”

Helpful Report

Posted 4 years ago

“Rude an useless customer service when cancelling the account. Definitely stay away from this company!”

Helpful Report

Posted 5 years ago

“I have a 24 month contract for handset and plan which supposedly includes roaming in Europe. I spend three months each year in Italy, near Florence, and my phone is 100% useless there as ID's Italian partner, 3 ITA, has NO coverage in the area. This is highly dangerous as I ma 76, live alone, and have no way of contacting anyone in an emergency. I have contacted customer service many times since early July to ask them either to improve the coverage or to release me from the plan. I accept, of course, that I still need to pay for the handset. However, ID has refused to do either and has sent me a 'Deadlock' letter declining to help in any way.”

Helpful Report

Posted 5 years ago

“I've tried to phone my Docs and companies to keep in employment. Unbelievable. I can hear them and they say 'I can't hear you, what's you're problem?' That is the problem! Lost my job because of ID”

Helpful Report

Posted 5 years ago

“Bunch of scammers! Stay clear... Scammers, signed up for a rolling sim only deal, charged me for premium subscriptions I never subscribed to, and continued to charge for them once I cancelled my contract!”

Helpful Report

Posted 5 years ago

“I have 2 phones with this mobile network and their customer service is very poor, very hard to be understood as it has overseas casll centres. For my 2 phones I have to use 2 seperate email accounts to login with.”

Helpful Report

Posted 5 years ago

“I have recently order a new sim card. After I recived my sim I have contact ID Mobile to port my number and I explained while porting the number please do no put me out of network service. Now 8 hours gone and I am completely out of service . i HAVE CONTACT id MOBILE THEY TELLING ME I HAVE TO WAIT ANOYHER 24 HOURS BEFORE I GET SERVICE. This is not how the mobile porting doesn.t work/ Can ID mobile explain what is going on ? i already have complain to OFCOM. now i'm LOOKING FOR COMPONASATION. Lets see how they componsate me ?”

Helpful Report

Posted 5 years ago

iD Mobile is rated 1.2 based on 480 reviews