iD Mobile Reviews

Name: iD Mobile
Rating: 1.18

1.2 Rating 478 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

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“Counting down the days till I can get rid of this contract with I'd mobile, absolutely dreadful...when I first got it it wasn't to bad but as the months have passed the speed has just become to slow even to load Google photos...IL be moving to another provider!”

Helpful Report

Posted 1 year ago

“Complaints not answered and addressed for months, bought an unlimited internet sim for my Sim router (was with three 'broadband'), ID mobile tell me after the contract starts the sim is not meant for that and they wont support that. Calls to the customer service complaints team (0800 049 1300 - they gave it to me following a complaint / reply it takes 50 mins+ to get through to someone on their phoneline). I regret taking out this contract, Customer service and complaints team response is poor and inadequate; Their customer service is nonexistent they have an automated online chatbot who will eventually put your through to a online person. There was a lot of confusion, agent said they would raise this and get back to me within 24 hours, i had the start all over again on the chatbot which was eventually raised higher. As i said i use this for internet connection, the signal keeps going down and the speeds are extremely slow and inconstant (compared to Three on the same router previously in the same location). I believed that ID mobile use the same networks as 'Three' however ID mobile were at pains to tell me that they are not the same etc.”

Helpful Report

Posted 1 year ago

“AVOID THIS NETWORK Ive just finished my 2-year-prison sentence with ID-mobile (contract) this was the biggest mistake I've ever made, service provided was very hit and miss. At the end of my contract period with ID-mobile they made it is extremely difficult to notify them that you don't wish to upgrade or remain with them, After eventually navigating through the site I managed to notify them I no longer wish to do business with them, this wasn't at all easy and I was extremely disappointed to find a debt collection letter through my letterbox stating that I owe £12,00 and to pay Immediately! This was completely unnecessary, a gentle reminder of the final amount would have been fine, and maybe some gratitude for the 2 years of business with absolutely no missed or late payments! Never again, at least not with the experience I've had with ID mobile, AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“Set up Phone and sim contract with them yesterday, after having issues checking out I had to switch over to the pc to complete. In doing so I accidently checked out the 250gb data package instead of unlimited. My mistake. However upon contacting there customer service (all online chat only!) I was advised the only way to correct was to return the phone (perfectly fine but opened, SIM installed and phone set up) and cancel and reorder (the exact same phone) with the changed contract. Completely illogical, irresponsible and long winded way to fix it, why could this simply not be amended? Spoke to a manger via the chat also and was told the same thing. Clearly do not care about the customer nor the environment, a phone will now be classed as a return and lose resale value, and two additional transports will be made to fix what could be a simple issue.”

Helpful Report

Posted 1 year ago

“Extremely poor provider. Poor signal. Could not keep my old number. The pac code would not work. I tried several times to sort this. No customer service available. Tried to cancel my contract but because the problem with the pac went on so long I could not leave without paying off all of the 24 month contract. I've now had to get another contract with my old provider. Don't even think about switching to these jokers. The phone hasn't worked properly since it arrived. No charger came with it either. I think it was possibly second hand.”

Helpful Report

Posted 1 year ago

“I have been so shafted by ID Mobile and their incompetency that I've suffered significant loss to my business, due to huge errors on their part, which resulted in 1) them sending me a faulty (not brand new) phone (complete con that they are non-refurbished/second hand) 2) upon returning it for a new handset they out of the blue sent me a 'sorry to see you go' text and cut me off my contract 3) defaulting to a PAYG sim - I couldn't make calls or even 'top up!'(?!). 4) I went through the complaints procedure for over two months via their 'second tier' complaints, who were nice to talk to, but couldn't resolve anything - It was more of moral support line than anything else; just plain weird actually. 5) Also, their socialqueries@idmobile email address that they direct you to, did ABSOLUTELY NOTHING to assist, only referred me to the second tier again. We must have had in excess of twenty chats and a random unhelpful letter in the post. 6) ID Mobile admitted ALL of these errors, yet could not rectify it unless (get this), I crossed over to a different network and then crossed back to ID Mobile(!), otherwise I would lose my mobile number, which has been my business line for twenty years - Basically, they expected me to do a triangular port and all the leg work. What a mess of an organisation. I'm done with ID Mobile for life and am spreading the word. - And the response on TrustPilot was absurd and banging on about ant offering business contracts (face palm) ... (prime example of no idea)... Tyler, business plans?! It WAS a personal contract?! Are you suggesting it is okay to provide such terrible, embarrassing, appalling service that it effects customer lives and livelihoods? NO. ID Mobile is a walking mistake and you have just reiterated this - How very embarrassing!? Oh and you've just prompted me to spread the word further about your utter incompetency. Laughable.”

Helpful Report

Posted 1 year ago

“Their customer service is nonexistent. If you have any issues with your account or billing you are out of luck. My plan was increased (not CPI) and the person/a.i behind the chatbot was rude, incompetent, and unable to provide any answers. I have no recourse for fixing this and there's no other way to contact this ridiculous company. Do not give them your money, the extra monthly cost of going with an established company will be worth it.”

Helpful Report

Posted 1 year ago

“Didn't activate SIM. Cancelled 3 times with different people on chat but still trying to take money. Cancelled direct debit and now threatened with messing up my credit . Worst company”

Helpful Report

Posted 1 year ago

“I live in Australia and I noticed iD have been helping themselves to money in my bank. I have no account with iD. As it is so difficult to get in touch with iD I have cancelled the fraudulent direct Debit to stop more money being lost. They responded with a do not respond email saying that they will screw up my credit rating. Australian police cannot investigate as the crime is outside their jurisdiction. iD will do nothing, they are unhelpful and as they are so difficult to get hold of I could not recommend anyone doing business with them. if they treat their customers as bad as I have experienced then just how badly do they treat their staff. Sorry id staff. (yes punctuation nt correctly used but maybe id will be able to read it better).”

Helpful Report

Posted 1 year ago

“Still not ported my number after telling me three times it had been sorted! No one can phone or text me. They admitted it was their fault but still not ported. Poor service”

Helpful Report

Posted 1 year ago

“Purchased IPhone 14 Pro that after 4 days Apple Store diagnosed with a faulty camera. ID told me to take to local Currys store, who then said they couldn’t help. ID then told me to post it back to them, at my expense, and wait for it to be checked. While still being billed £60 a month. Horrible customer service. Avoid”

iD Mobile 1 star review on 13th October 2023

Helpful Report

Posted 1 year ago

“Worst company ever. They forgot to send my final bill for the two mobile phones. I was applying for a mortgage, to find out that because of their incompetence, my credit score went down. According to the credit score app I have missed payments for two contracts £9 each. Totally furious.”

Helpful Report

Posted 1 year ago

“This network is the worse. I have been trying to contact them for months to fix my network but just going in circles. never again.”

Helpful Report

Posted 1 year ago

“Conned into a more expensive deal. Rubbish costumer service system. Lying about getting back in touch. No accountability. Disappointing outcome from complaint. I've been with ID mobile for a number of years and have had no issues until now and feel so let down by their company and their costumer service. I was emailed a number of times with suggestions of upgrading my contract. There emails suggested a Samsung a34 and offered a free gift of new Samsung buds2. Then on their website this free gift was linked to a deal with a 25gb data allowance and unlimited calls and texts. I checked the details regarding the free gift and their statement read the free gift was with any Samsung a34 between certain dates OR with selected unlimited data tariffs while stocks lasted. I have the deal from their website quoted at the end of this review. This offer of a free gift sold the deal to me and I agreed to upgrade. The gift never arrived. unfortunately you cannot speak to a person at ID at all. You must go through a rubbish automated online chatbot who will eventually put your through to a online person. There was a lot of confusion about the deal. Someone said they would raise this concern and get back to me within 24 hours. No one did. On making recontact I was told it was only available on unlimited data tariffs despite their statement on the website. I then escalated this to their complaints team and was told I would get a phone call within 3 days. After 4 days I had no word, so again had to go through their online chatbot and was eventually told that it wasn't part of the deal and that it. They did eventually offer me a £20 compensation however this does not even slightly cover the more expensive 24 month contract I was conned into agreeing to. I was conned into a more expensive deal, their costumer service system is just rubbish at the start, I was promised people would get back in touch but I always had to chase them and a really disappointing outcome. No ownership from them making this error. Now I'm stuck with them for another 24 months. "Purchase a Samsung Galaxy A34, Samsung Galaxy A54, Samsung Galaxy S21 FE, Samsung Galaxy S22 128GB, Samsung Galaxy S23, Samsung Galaxy S23 Plus, or Samsung Galaxy S23 Ultra between 09/08/23 - 27/09/23 or whilst stocks last on selected Unlimited data tariffs and receive a pair of Samsung Buds2 (Black colour) worth £139.99, at idmobile.co.uk only."”

Helpful Report

Posted 1 year ago

“Stay away. Increases contract prices. Support is non existent. Online chat takes 10 minutes per reply. They lied to me that they'd reactivate my contract only after 1 hour of waiting they said they couldn't and ended the conversation. My phone has been cut off instantly with a missed payment when I'm disabled and mentally unwell and need to make urgent calls”

Helpful Report

Posted 1 year ago

“Dangerous company, ordered a phone with them despite it saying I would have signal I had one bar everywhere. Cancelled my contract within 4 days so inside the cooling off period and the charged me £919. Spoke to live chat and the complaint team every day for a week and they said it would be removed only for them to send my final bill of £919 and then locked me out of my account, unable to log into to the app. Please avoid them, they are absolute cowboys are give Currys a bad name.”

Helpful Report

Posted 1 year ago

“There phone service works fine BUT they have ZERO customer service expertise or human operators so, in the event of a problem, if you don't have IT skills and a laptop/iPad you are totally screwed...,everything is online as in...press button 1 for this, press hash for that etc etc...IF YOU ARE ELDERLY OR NOT IT SAVVY AVOID THIUS SUPPLIER LIKE RABIES...”

Helpful Report

Posted 1 year ago

“Worst network operator. When you change you card or when you have trouble!!!!! I wouldn't choose never get response until you can wait days!!! Even so after days of waiting you think you resolved you problem. But not system not updated you getting debit harassment!!!”

Helpful Report

Posted 1 year ago

“This is a terrible service provider, phone and network coverage is dire and all they do is give the same poor reply. If you own a business do not think of this provider, it may work in the area you live but move to other areas in Britain you don't get any signal. Steer well clear. Don't go car phone warehouse this is there network.”

Helpful Report

Posted 1 year ago

“Received an email saying time to upgrade. I did, but to another provider. I then got an email with exorbitant fee to leave ID I tried to speak to someone, but no customer service available, so complained. Eventually given a number via email to contact the complaints team who said I should've known that the offer is only to upgrade and should've checked the T&C's from when I took out my plan to see when I could actually leave. A week ago I owed 50 odd quid, today I owe 60 odd quid to leave. You can all say that I should've known this, but how? Shoddy, underhanded marketing. After many years of terrible coverage, I'll be glad to leave.”

Helpful Report

Posted 1 year ago

iD Mobile is rated 1.2 based on 478 reviews