iD Mobile Reviews

Name: iD Mobile
Rating: 1.19

1.2 Rating 467 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

Questions

Metrics

1.2

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how iD Mobile made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

iD Mobile 1 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased IPhone 14 Pro that after 4 days Apple Store diagnosed with a faulty camera. ID told me to take to local Currys store, who then said they couldn’t help. ID then told me to post it back to them, at my expense, and wait for it to be checked. While still being billed £60 a month. Horrible customer service. Avoid”

Helpful Report

Posted 1 year ago

“Worst company ever. They forgot to send my final bill for the two mobile phones. I was applying for a mortgage, to find out that because of their incompetence, my credit score went down. According to the credit score app I have missed payments for two contracts £9 each. Totally furious.”

Helpful Report

Posted 1 year ago

“This network is the worse. I have been trying to contact them for months to fix my network but just going in circles. never again.”

Helpful Report

Posted 1 year ago

“Conned into a more expensive deal. Rubbish costumer service system. Lying about getting back in touch. No accountability. Disappointing outcome from complaint. I've been with ID mobile for a number of years and have had no issues until now and feel so let down by their company and their costumer service. I was emailed a number of times with suggestions of upgrading my contract. There emails suggested a Samsung a34 and offered a free gift of new Samsung buds2. Then on their website this free gift was linked to a deal with a 25gb data allowance and unlimited calls and texts. I checked the details regarding the free gift and their statement read the free gift was with any Samsung a34 between certain dates OR with selected unlimited data tariffs while stocks lasted. I have the deal from their website quoted at the end of this review. This offer of a free gift sold the deal to me and I agreed to upgrade. The gift never arrived. unfortunately you cannot speak to a person at ID at all. You must go through a rubbish automated online chatbot who will eventually put your through to a online person. There was a lot of confusion about the deal. Someone said they would raise this concern and get back to me within 24 hours. No one did. On making recontact I was told it was only available on unlimited data tariffs despite their statement on the website. I then escalated this to their complaints team and was told I would get a phone call within 3 days. After 4 days I had no word, so again had to go through their online chatbot and was eventually told that it wasn't part of the deal and that it. They did eventually offer me a £20 compensation however this does not even slightly cover the more expensive 24 month contract I was conned into agreeing to. I was conned into a more expensive deal, their costumer service system is just rubbish at the start, I was promised people would get back in touch but I always had to chase them and a really disappointing outcome. No ownership from them making this error. Now I'm stuck with them for another 24 months. "Purchase a Samsung Galaxy A34, Samsung Galaxy A54, Samsung Galaxy S21 FE, Samsung Galaxy S22 128GB, Samsung Galaxy S23, Samsung Galaxy S23 Plus, or Samsung Galaxy S23 Ultra between 09/08/23 - 27/09/23 or whilst stocks last on selected Unlimited data tariffs and receive a pair of Samsung Buds2 (Black colour) worth £139.99, at idmobile.co.uk only."”

Helpful Report

Posted 1 year ago

“Stay away. Increases contract prices. Support is non existent. Online chat takes 10 minutes per reply. They lied to me that they'd reactivate my contract only after 1 hour of waiting they said they couldn't and ended the conversation. My phone has been cut off instantly with a missed payment when I'm disabled and mentally unwell and need to make urgent calls”

Helpful Report

Posted 1 year ago

“Dangerous company, ordered a phone with them despite it saying I would have signal I had one bar everywhere. Cancelled my contract within 4 days so inside the cooling off period and the charged me £919. Spoke to live chat and the complaint team every day for a week and they said it would be removed only for them to send my final bill of £919 and then locked me out of my account, unable to log into to the app. Please avoid them, they are absolute cowboys are give Currys a bad name.”

Helpful Report

Posted 1 year ago

“There phone service works fine BUT they have ZERO customer service expertise or human operators so, in the event of a problem, if you don't have IT skills and a laptop/iPad you are totally screwed...,everything is online as in...press button 1 for this, press hash for that etc etc...IF YOU ARE ELDERLY OR NOT IT SAVVY AVOID THIUS SUPPLIER LIKE RABIES...”

Helpful Report

Posted 1 year ago

“Worst network operator. When you change you card or when you have trouble!!!!! I wouldn't choose never get response until you can wait days!!! Even so after days of waiting you think you resolved you problem. But not system not updated you getting debit harassment!!!”

Helpful Report

Posted 1 year ago

“This is a terrible service provider, phone and network coverage is dire and all they do is give the same poor reply. If you own a business do not think of this provider, it may work in the area you live but move to other areas in Britain you don't get any signal. Steer well clear. Don't go car phone warehouse this is there network.”

Helpful Report

Posted 1 year ago

“Received an email saying time to upgrade. I did, but to another provider. I then got an email with exorbitant fee to leave ID I tried to speak to someone, but no customer service available, so complained. Eventually given a number via email to contact the complaints team who said I should've known that the offer is only to upgrade and should've checked the T&C's from when I took out my plan to see when I could actually leave. A week ago I owed 50 odd quid, today I owe 60 odd quid to leave. You can all say that I should've known this, but how? Shoddy, underhanded marketing. After many years of terrible coverage, I'll be glad to leave.”

Helpful Report

Posted 1 year ago

“I'd mobile are uncontactable, customer service is non existent and I was billed over £100 to cancel an already out of contract phone. Absolutely unacceptable.”

Helpful Report

Posted 1 year ago

“The offers maybe great bit signal poor,calls poor and not clear,constantly get cut off while talking,can hardly hear other person,wish I'd stuck with EE...”

Helpful Report

Posted 1 year ago

“Worst mobile company ever no connection useless customer services steer well clear”

Helpful Report

Posted 1 year ago

“Warning to others with elderly & vulnerable parents don't use @iD_Mobile_UK refusing to accept the LPA code asking for paperwork which is not available with the LPA online due to internal IT policy! My mum has dementia & they sold 2 contracts for the same number!”

Helpful Report

Posted 1 year ago

“Absolute scam, I have a new contract phone for over 2 weeks now and still have no service, you can't talk to anyone there, filed a complaint and received no response, spent hours on their "live chat", talking to absolute liars, I'm contacting Ombudsman and if needed taking this matter to court. Stay clear off this horrendous company!!!”

Helpful Report

Posted 1 year ago

“Absolute rubbish. Signal drops INSIDE! Feel like I'm on a network in 1999 and stuck with them for 24 months. Won't work abroad even tho advertised! Do not go near them .”

Helpful Report

Posted 1 year ago

“Can't talk to anyone, can't access the website, a letter was returned for no reason. I cannot find a way of cancelling my contract. They are absolutely impossible to deal with. They keep asking for a security number which I do not have and I have no way of getting it. Really quite traumatic experience vary upsetting.”

Helpful Report

Posted 1 year ago

“Horrible coverage and down customer support! Now it’s been 6 weeks and I need to cancel my contract!”

Helpful Report

Posted 1 year ago

“Long story short I was charged £1 and then a late mark for £1 on my credit file for a SIM card that I never activated and cancelled before it was sent out. On receipt I called immediately to return and I was told to bin. Absolutely disgusted in this company. I care for others around me consistently and rely on credit, in the current financial climate this behaviour is shameful. I would never use this company and genuinely advise others against doing so too.”

Helpful Report

Posted 1 year ago

“Changed to ID mobile 14th July, no internet no email just calls and text. Absolute rubbish do NOT even attempt to try this network. Worse ever experience with a mobile network provider and they want to charge me £26 for 5days without internet !!”

Helpful Report

Posted 1 year ago

iD Mobile is rated 1.2 based on 467 reviews