Jo Malone London Reviews

Name: Jo Malone London
Rating: 1.98

2.0 Rating 51 Reviews

24 %

of reviewers recommend Jo Malone London

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2.0

Based on 51 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Jo Malone London 1 star review on 7th April 2024

Alan

Jo Malone London 1 star review on 18th February 2022

Anonymous

Jo Malone London 1 star review on 10th January 2021

Neil

Anonymous

Anonymous // 01/01/2019

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“I wish I had read all of the online reviews before making my purchases. This is an iconic global brand and one whose products I love, but I would NEVER BUY ONLINE ever again - only in store. They lost our order, spoke to a useless team at customer services in Belgrade who had no idea what they are doing. We paid to send 3 presents for diwali (£300 in total) and next day delivery and received confirmation of order on email. They've lost some of the order, but still didn't tell us! So basically took our cash and hoped we wouldn't find out. TOTAL SCAM. AWFUL SERVICE. They need to fix this ASAP. You can't charge that much for global products and then have aftercare like this. Also, no way of making a complaint, you can't even escalate on the phone, so essentially the company DOESN'T CARE ABOUT THE CUSTOMER”

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Posted 3 years ago

“Very disappointed with my Jo Malone Earl grey and cucumber cologne, I can hardly smell it. I have to use twice the amount I would normally use and after about 30-45 mins the smell is so faint you can hardly smell it. I have asked others if they can smell it and they can't, yet when I wear a different perfume I can smell it for hours afterwards and so can others. It's not that my 'nose' has grown accustomed to the smell as it isn't a perfume I have used before. Although, the ones I can smell I have used for a long time. I feel that for £100 cologne it is really not worth it. Very disappointed.”

Helpful Report

Posted 3 years ago

“Absolutely terrible quality of perfume the smell lasts for less than five minutes. Customer services were good and exchanged it several times in fact. They said it’s duffer to on different skin. 4of their £136 colognes were the same poor quality. They are supposed to be refunding me but tell me such utter nonsense like We have received it back into our warehouse BUT we need to receive it into our office! This cologne has seriously gone downhill in last few years I dont know how they have the nerve. I am making a HMCS Money Claim Online against them now. DO NOT WASTE YOUR TIME AND MONEY ON ANY OF THIS STUFF.”

Helpful Report

Posted 3 years ago

“I bought the English pear and freesia diffuser and literally there is no scent coming from this at all! I am very dissatisfied, £64 is a lot of money, it was a treat to myself, and I’ve changed the reeds over, done everything still nothing. I’ve asked family members if they can smell it and they can’t. So I’m extremely disappointed”

Helpful Report

Posted 3 years ago

“Just taken delivery of a Nectarine and Honey solid scent pot, only just realising it was a refill. Firstly, it is the tiniest pot, perhaps the size of a £2 coin in the most enormous box with lots of packaging. Once I have removed the flimsy opening I doubt I will be able to re-seal until it is used. I wished I had not bothered, I saw what looked like a black container not a re-fill, in fact no idea where to purchase the actual container the refill goes in. I will not be buying again.”

Helpful Report

Posted 3 years ago

“Dreadfull service.Still haven't received my order after many phone calls,emails and chasing UPS.Never again .This is now the 3rd time!!Avoid!!!!”

Helpful Report

Posted 3 years ago

“Very disappointing....Avoid and dont waste your money! I didnt even want to leave 1 star thats how bad this brand is. When you trust a brand such as Jo Malone you assume the quality and service will be second to none. After spending £105 on a bottle of perfume from my son to his mum i have been left totally disappointed. The product is such poor quality and lasts 30 seconds on the skin then the smell goes. I have had watered down fakes last longer. I was fair and contacted Jo Malone before telling them and giving them a chance to explain before i leave a review. I got a message back and gave them everything they needed and asked for. That was 3 weeks ago and not a peep from them since, after 5 more emails and a call nothing. So JO MALONE i will copy and paste this to every site i can find. SPEND YOUR MONEY ELSEWHERE PEOPLE AND AVOID . Maybe they should stick to candles or just stick their candles!”

Helpful Report

Posted 3 years ago

“Placed an order on the 8/12 no delivery phoned on the 17/12, phoned again today with no answer after 40 mins. Still no Christmas present! I’m a regular customer but sadly will not be now. When you pay these prices for these products, the service should be much better.”

Helpful Report

Posted 3 years ago

“Delay.. impossible to reach customer service by phone or live chat. No response to email. Just dreadful customer service.”

Helpful Report

Posted 3 years ago

“Honestly, I hate this company right now, I will NEVER recommend buying anything from them. I made a purchase for a Christmas present over a month ago, and NEVER received my order or a shipping email. I finally got in touch with someone from customer service, who made it pretty clear that my problem was not a priority. Everytime they said they would be back in 2-3 minutes, it was atleast 10 minutes, then they would come back to say they will look into it and then leave for another 10-15 minutes. And then they found that my order never shipped, but they don't know where it is. So they will "re-ship it" but they can't expedite it, they wouldn't even try to get it to me by Christmas. They never apologized for the problem, and they really didn't even try to fix it, at the end they said that they had to put in a "request" for the order, so it wasn't even guaranteed that they would ever actually send me my order?!!! And the entire conversation sounded like there was nothing the customer service rep could actually do to get me my purchase. It was wild. I don't even care if this is the best smelling perfume, came with a million dollars and magically makes you look like a supermodel, this is not worth it! I will NEVER buy a Jo Malone product again, and I will never recommend them to anyone! You'd think the money they were charging for this stuff could pay for proper management and real customer service...”

Helpful Report

Posted 3 years ago

“I am the "anonymous" reviewer of a few days ago--didn't see how to edit that review yet... I changed my rating from 1 to 4 stars: I FINALLY got through to a live human on chat, who assured me that order was in transit. It was: it just arrived, beautifully packaged and with all the products as ordered (including the nice little samples). It is truly gift-worthy. So, four starts and a suggestion that they focus on things like email updates and more reliable ordering on site. I still like the products and this turned out well, but I would be a little hesitant to use in future because of this experience.”

Helpful Report

Posted 3 years ago

“This is re: Jomalone.com, online site for US. My experience in trying to order from this site several days ago is possibly the worst that I have had in a long time: a)site was slow to complete my order and kept "looping" back. I try to leave site but came back to see that my credit card info. was STILL there. So I stayed with it until order was complete just out of fear of leaving an open-ended order with personal info. visible. What should have taken under 2 minutes took about 10. b) then got the confirmation email with a promised "ship by" date--but then noted that my credit card had been charged for FIVE extra charges (small but still...). they were "pending" and dropped off after a couple of days BUT so did the charge for the order!! c) tried to use the "live[not] chat"--useless. I called several times--not willing to stay on hold for more than 10 mins. I emailed several times--no answer. I have no idea what happened to that order but will keep an eye on my credit card billing... In short, I like the few Jo Malone fragrances that I have tried, BUT not enough to go through this hassle! The world is full of wonderful fragrances in a bottle--and 99% do not say "Jo Malone" on the label. If you absolutely must have a JM fragrance, go to Nordstrom: always free shipping, sometimes discounts and sales, too--and always reliable ordering process! Macy's also has some, but maybe not as much of a selection--but also sometimes has sales/discounts that apply to fragrance. As for Jomalone.com--buyer beware!!”

Helpful Report

Posted 4 years ago

“This is re: Jomalone.com, online site for US. My experience in trying to order from this site several days ago is possibly the worst that I have had in a long time: a)site was slow to complete my order and kept "looping" back. I try to leave site but came back to see that my credit card info. was STILL there. So I stayed with it until order was complete just out of fear of leaving an open-ended order with personal info. visible. What should have taken under 2 minutes took over 15. b) then got the confirmation email with a promised "ship by" date--but then noted that my credit card had been charged for FIVE extra charges (small but still...). they were "pending" and dropped off after a couple of days BUT so did the charge for the order!! c) tried to use the "live[not] chat"--useless. I called several times--not willing to stay on hold for more than 10 mins. I emailed several times--no answer. I have no idea what happened to that order but will keep an eye on my credit card billing... In short, I like the few Jo Malone fragrances that I have tried, BUT not enough to go through this hassle! The world is full of wonderful fragrances in a bottle--and 99% do not say "Jo Malone" on the label. If you absolutely must have a JM fragrance, go to Nordstrom: always free shipping and samples, sometimes discounts and sales, too--and always reliable ordering process! Macy's also has some, but maybe not as much of a selection--but also sometimes has sales/discounts that apply to fragrance. As for Jomalone.com--buyer beware!!”

Helpful Report

Posted 4 years ago

“Ordered 2 advent calenders (£640) direct online in November and still not delivered (091220) - no joy geting through on the phone or email. Advent calenders from 7 other retailers all arrived on time. It seems their whole warehouse and logistical operation has collapsed. Avoid.”

Helpful Report

Posted 4 years ago

“The lack of customer service is appalling. I lost my job because of the pandemic and felt so down one day and really wanted to treat myself for once. Went into the JM store and the all experience was awful. I came out in tears. Contacted the customer service and of course I never even got a reply. The brand has gone incredibly downhill from years back and I strongly feel that that should reflect on the price.”

Helpful Report

Posted 4 years ago

“So after writing to Jo Malone about the poor quality of their products. I received an email from them saying someone down customer services will be in contact with me within 72 hours. 72 hours later still no one has contacted me If anyone is thinking of buying anything from JO MALONE please don’t waste your money”

Helpful Report

Posted 4 years ago

“I have a pomegranate room diffuser there is absolutely no smell from it. I know have it in my en-suite bathroom. The smallest room in the house and still there is no smell.!! I am better buying the cheap versions in Aldi these smell stronger and last”

Helpful Report

Posted 4 years ago

“I cant believe I could not change a delivery address or cancel the order I made within a few hours. I wont be going here again. Amazon would simply refunded my money without question”

Helpful Report

Posted 4 years ago

“After complaining and sending photos regarding my recent order you haven't even bothered to reply. The order was incomplete and was not gift wrapped as you offered. The bag tie is damaged so no good. Very dissapointed with your service”

Helpful Report

Posted 4 years ago

“Having used them many times, each time has presented another reason to complain such as items missed, poorly packaged and this time my parcel being lost and no explanation, had i not contacted them I’d never had known, worse thing is the customer service it’s really poor”

Helpful Report

Posted 4 years ago

Jo Malone London is rated 2.0 based on 51 reviews