Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a my smartwatch from them in November by may the following year the back popped off after only wearing it a handful of times. I contacted them and they offered to give me a 100$ credit for future purchases. I agreed but never found my credit in my account. After emails WhatsApp messages and phone calls they ignore me. When I tell them the order number that the credit was issued for they drop me. It’s been weeks of tag. I WOULD NOT BUY FROM THEM AGAIN!!!”

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Posted 3 years ago

“Authenticity and price is reasonable as well as the delivery meet my expectations”

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Posted 3 years ago

“The price of the Oakley sunglasses I ordered was too good to pass up, they arrived quickly, and look great! Thank you for an exceptional deal and great service!”

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Posted 3 years ago

“The store has a fast and accurate service. Prices are far below their competitors. Package shipping is fast and the items are original! Confidence is what satisfies me in this store!”

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Posted 3 years ago

“Value was great. Shipped fast”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“I am not satisfied with the product or customer service. The Swatch battery died 2 days after it was delivered. I have emailed customer service with no response received after a week. I called the “customer service” line and waited 10 minutes before being hung up on. I will not purchase from this vendor Jomashop again.”

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Posted 3 years ago

“Like the assortment of watches available. Website is easy to navigate and the product shipped is packaged securely. Prefer private company delivery instead of the Post Office. Returns are easily processed. Happy with Jomashop...”

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Posted 3 years ago

“I'm satisfied to purchase my cardigan. It is good price even pay for the delivery, tax and duty. I would like to order more in future.”

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Posted 3 years ago

“watch which was listed as in stock and recieved a tax invoice, explaining that my item was to be shipped in 4-6 weeks. The time frame for delivery was not displayed on their website.After the 4 week mark, I follow up with their customer service team fornightly to understand where my order was. Each time I was told my order would be shipped within a week and I would simply not recieve any further info. This continued for 9 weeks, each time failing their promise to ship within a week. This caused me to suspect it was fraud (it wasn't), just very very poor inventory management and communication. I would not reccomend Jomashop to anyone. Customer service and inventory / shipping communication is very very poor.”

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Posted 3 years ago

“It's not a trustworthy company. I recently bought a 25k+ watch from them listed as new. Received one without warranty card, and with a damaged watch box. The shipping box looked fine, so the watch box was very likely damaged before they shipped it out. Contacted their customer and reported the issue. They replied that they can give $100 credit back and send me the missing warranty card. I bought this watch as a gift, so the damaged watch box would defeat the purpose. I asked if they could replace the watch box. The customer service replied that it would need manager's approval, and the manager was on vacation so that I need to wait for couple days. After that, I never heard back from them. It's now passed the return period, and I never get the warranty card from them. They just ignore my emails. I won't buy anything from Jomashop going forward, and don't recommend this company to others.”

Helpful Report

Posted 3 years ago

“I received the package in a few days, the watch is perfect and these are the positive one, negative instead in the euro dollar exchange rate I found a difference of 18 euros more than I paid for the watch arrived with documents of another model , I wrote 2 emails but have not received replies”

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Posted 3 years ago

“"In transit, arriving late" Order # M2H80501 I bought some glasses at Jomashop on Saturday August 28th. Based on my purchase order, the package would arrive on Friday, September 3, first class from USPS. I was aware of the status of my package and since September 1 it says: "In transit, arriving late." I contacted the USPS and they indicated that they never received any packages from Jomashop… as of today Jomashop will initiate an investigation that according to them may take 2 to 3 weeks. And they won't let me ask for a refund until they have the resolution of the investigation. Anyway, I don't recommend buying at Jomashop. Trying to save a few bucks with Jomashop is not worth it at the end.”

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Posted 3 years ago

“Able to get a terrific silver ballpoint pen at a great price.”

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Posted 3 years ago

“Люблю этот магазин , постоянно пополняю коллекцию часов по хорошей цене.”

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Posted 3 years ago

“Is a lot of choices of products at good prices. The only thing is that the long wait on the delivery.”

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Posted 3 years ago

“Large choice of good products at low cost :-)”

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Posted 3 years ago

“Best place for order watch”

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Posted 3 years ago

“Ease of purchasing. Price was exceptional. Delivery time was accurate. This was my first JomaShop purchase, but it will not be my last.”

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Posted 3 years ago

“Excellent and diligent”

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Posted 3 years ago

Jomashop is rated 3.7 based on 2,908 reviews