Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY AWAY DO NOT BUY FROM JOMA SHOP.!!!!! Received Creed Aventus from joma shop. First the outside plastic is wrapped very flimsy and thin and falling apart. Inside the wrapper on the bottle is peeling and seems very fake just by comparing the bottles of this one and the real original one from store. The smell is much weaker abs doesn’t last at all vs the original that lasts much much longer and deeper scent. Called customer service on hold for 40 min couldn’t get through to anyone. Sent emails and no one responded. Finally got through on phone today to someone vet rude and unprofessional. Told me to get him a letter from the store stating that this is a fake cologne.lol nearest store is 400 miles from me and why would the store write a letter when it has nothing to do with them. Spoke to a Very very rude man that hung up on me after I said “Sir you are very rude” he said “ no I’m not” and then just hung up. After trying to reach them many times and spending hours on hold they just hung up and said we won’t take it back. STAY AWAY NEVER BUYING ANYTHING FROM THEM AGAIN. AND WILL TRY TELL AS MANY PEOPLE AS POSSIBLE TO AVOID JOMA SHOP.”

Helpful Report

Posted 3 years ago

“Completely satisfied, felt great about the purchased, however I am trying to get a ‘hold’ of an extra band for my new Tissot T Race for future use...trying to contact to set up an order for possibly 2 pcs of extra band...can u help?”

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Posted 3 years ago

“I needed my address updated for a package to ship correctly after the address was entered with an error. The customer service gentlemen was very helpful and corrected my address.”

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Posted 3 years ago

“Very fast service and shipping. Had my watch within 4 days of purchase.”

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Posted 3 years ago

“Garbage customer service. Ordered a watch for Mother’s Day. Selected price for shipping that would have it arrive with 4 days to spare. Reached out 3 days prior to find out where it was. No response from their ‘customer service.’ Never got the watch. I’ve spent a lot of money with them and am disappointed to have supported this organization to this point. Will spend my money elsewhere going forward.”

Helpful Report

Posted 3 years ago

“If I could make a review with zero stars I would. I ordered a pair of glasses and paid for one day shipping a week ago and have not received an email saying it has shipped yet. This was the worst customer experience I have ever had and will never do business with them ever again. Absolutely ridiculous and unacceptable”

Helpful Report

Posted 3 years ago

“The initial purchase of a luxury watch was a great experience. But when it broke without my wrongdoing an unbelievable nightmare started. I spare you the whole drama, just be warned. I wished I would have spent a few bucks more at a store with a decent an honest customer service.”

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Posted 3 years ago

“Great pricing, fast shipping and tracking. Great experience! 👍”

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Posted 3 years ago

“I love Jomashop, however I think that customer service area needs revision. Extremely long wait times are not acceptable.”

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Posted 3 years ago

“Fast shipping! great product!”

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Posted 3 years ago

“The price is great and the delivery is on time.”

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Posted 3 years ago

“Excellent price, great quality eyeglasses. Came in original packaging, was delivered within a reasonable time frame.”

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Posted 3 years ago

“I ordered a watch and it never said anything about it being on back order sand never got any emails telling me what's going on tried calling the first time 15 mins no answer the second time also took 15 mins and they lady that answered was awful does not know how to talk to customers in my opinion id spend the extra few bucks and buy products from else where”

Helpful Report

Posted 3 years ago

“Scammer dont buy item use and fake”

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Posted 3 years ago

“Customer service is just terrible. And the waiting time ???? Will never buy from them.”

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Posted 3 years ago

“Stay away from this shop. Poor quality items, not new as they say. Paid a lot for my bag but it looks fake with lots of bad stitches and scratches. It’s so hard to return as they don’t answer calls. You can’t even return online. Your call is very important for us but we aren’t gonna answer anytime soon. Lesson learnt.”

Helpful Report

Posted 3 years ago

“The ordering process was easy and the delivery was on time. But the product very disappointing: I purchased a Mathay Tissot for about $300. The hours hand is not set correctly, and the cyclops just fell off. I am very disappointed. I simply purchased the watch to get a feel how a Tudor GMT would feel on my wrist. So now I am very disinclined to purchase my Tudor from Joma. Sorry, wish I had better feedback for you Gunter Karg”

Helpful Report

Posted 3 years ago

“Great price and delivered on time and in perfect condition.”

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Posted 3 years ago

“I’m so thankful with my friend who introduced this shop, jomashop which is worth it and arrived on time, I love my 2 sunglasses cheap than the other shops, and the important is branded.... I’m waiting for the sales that 70% off, smile on my face.”

Helpful Report

Posted 3 years ago

“My wristwatch has not been delivered”

Helpful Report

Posted 3 years ago

Jomashop is rated 3.7 based on 2,908 reviews