Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy purchase. Fast delivery. Well packaged. This was the 5th watch I have purchased from Joma and I am sure I will be back again.”

Helpful Report

Posted 3 years ago

“I shop online fairly regularly and never really had any problems returning a faulty product until I met these guys. Purchased a $500 Tissot watch which came with a faulty strap. I contacted on the day I received the watch to notify the strap was faulty and want to return it. However, instead of emailing me an instruction to return the watch, they sent an instruction on how to use a deployment buckle... I emailed them back saying the buckle is faulty but I never got a response from them again. Sent a follow up email a few days later but still nothing. I escalated it to Paypal and a few days later, they sent me a repair service paperwork which it asks me to return the watch for a repair at my own cost!! It just doesn't make any sense to send a new watch back for a repair when you got a faulty product from them in the first place. Also I live in Australia so the shipping fees will be at least $30-40 and it took around a month to get a watch from Jomashop (ordered in early Oct and received in Nov) so by the time the watch gets sent back and repaired, I might need to wait at least 2 months to get it back. It's just been a horrible experience shopping at Jomashop. I'm pretty shocked at how this big online retailer has such a horrible return process.”

Helpful Report

Posted 3 years ago

“Ordered a Cartier watch on 9/6/2020 and the shipping time frame showed 3-5 weeks. Today is 11/20/2020 and my order status still shows “Awaiting shipment”. It’s been 75 days and my watch has not even shipped yet. I have called Jomashop 3 times, and was told everytime that they have no idea when it will ship, but it will one day. The last representing even told me “sir, you have to be patient” not sure how much more patient I am expected to be when I’ve waited 75 days... TERRIBLE experience.”

Helpful Report

Posted 3 years ago

“Do NOT buy from Jomashop...why? 1.) if a price is to good to be true.......its is 2.) if you have to go one a website like this to see if a site is reputable......more than likely it isnt. 3.) trust your gut - do not buy from fake retailer jomashop I tried Jomashop for the first time last week. I ordered with next day shipping. After a couple days with no feedback of item shipping/confirmation. I decided to call them to see what the hold up was. I was assured it would be shipped out tomorrow. The next day passes, I call again....same response. A couple days later im informed that they are "changing warehouses" and thats what the delay was. more BS excuses. the next day, there were assuring me the item is being shipped. the next day I call I was told they lost the item. the next morning they assured it would be shipped. I called back later that day and they said it was best to cancel because they have no clue where it is. 11 days after purchase I had to cancel because I was tired of being lied to and tired of jomashop all together. How many days/weeks/months Jomashop would have kept the order open i have no idea. Basicaly Jomashop has no clue what they are doing. They list items for sale and will gladly take your money for items they do not have in stock. Just save yourself the headache and buy from a credible supplier. do not buy from a JOKE wana be retailer like Jomashop. I give them 3 years before they go out of business **insert same old copy and pasted response from jomashop below**”

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Posted 4 years ago

“Great deals, correct customer service”

Helpful Report

Posted 4 years ago

“I ordered a watch on the 4th. They took my money off my card. 11 days go by. The money is back on my card. They didn't even email me to tell me the watch was out of stock. VERY POOR CUSTOMER SERVICE. I will not order from them again.”

Helpful Report

Posted 4 years ago

“absolutely great prices I bought a couple of watches from them”

Helpful Report

Posted 4 years ago

“I bought TISSOT Couturier Powermatic 80 with a discount of $ 50 per coupon and at the end when I paid it was not included 269$-219$ five minutes later I canceled the order. I was told that my cancellation request was accepted. but in the morning I was informed that my watch was sent to me I talked with this lady but there was no sense; Ariel Customer Service (877) 834-1434”

Helpful Report

Posted 4 years ago

“Horrible return service. They tag shipping to your return even though the piece they sent you is defective.”

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Posted 4 years ago

“Bought a reowned Rolex Sub 116610ln, called 4 times to ensure the year of the product is correct as stated on the website. The watch purchased was a 2018, however when I received it, it was 2014 as stated on the box and papers. Called to get money back or a return, ended up working out a partial refund. would not recommend buying used watch as I have used them for brand new watches. Last time ever buying from them.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THEM!! Customers pay to return items then they deduct their shipping cost from YOUR refund?!?! That’s not good customer service. I paid for the item...if you charge for shipping place it on the bill. They’re getting something for NOTHING!! Returns are the price of doing business.”

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Posted 4 years ago

“Everything is perfect”

Helpful Report

Posted 4 years ago

“Super satisfied with the Dior sunglasses that I bought. Perfect quality and packaging. They came with the certified card. They arrived 3 days only, fast and easy.”

Helpful Report

Posted 4 years ago

“If you are considering the purchase of a fine watch for yourself or someone special, look no further. I have always received exceptional service and great pricing from this company. They will always be the first stop when looking for something special.”

Helpful Report

Posted 4 years ago

“RECEIVED MY ORDER JUST ON TIME AND JUST WHAT I WAS EXPECTED!!”

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Posted 4 years ago

“A great deal on a great watch. Delivered as promised.”

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Posted 4 years ago

“Fast delivery..great price..product as described”

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Posted 4 years ago

“Price is good but cannot make delivery. Promised a date of delivery, but cannot make it.”

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Posted 4 years ago

“Love my glasses there awesome”

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Posted 4 years ago

“Love this trench coat! Tks Jomashop!”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 2,908 reviews