Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

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“Thank you Jomashop. It took me a year to find my favorite lipstick and brand and Lord behold Jomashop had the lipstick. If you can't find that favorite item, check first with Jomashop.”

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Posted 3 years ago

“Availability, shipping and delivery time couldn't be any better.”

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Posted 3 years ago

“Very slow service. I received a tracking number for my order but it doesn’t work. I contacted customer service after a few days and it’s only then that my order got shipped. Wish the service is faster.”

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Posted 3 years ago

“It was a perfect gift for my wife thanks”

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Posted 3 years ago

“I’m not happy about my order, I didn’t receive my bag and paid so much and been trying to reach out but they never want to solve this matter ! I want my money back!”

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Posted 3 years ago

“Purchased a Tissot watch, arrived with a damage button and Jomashop will not replace! Terrible customer service, do not buy here!! No warranty either even though they market that on their site, fraud!”

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Posted 3 years ago

“I'm very satisfied with the excellent service and the good price. The delivery was faster than I thought.”

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Posted 3 years ago

“Everything was quick and easy but Gucci wallet was definitely fake! I was skeptical bc it was cheap but also I couldn’t find the bag anywhere on Gucci’s site. Lastly, SKU and serial numbers where completely made up. I compared it to one of my real Gucci bags and there is no comparison when it comes to the stitching. I figured I’d take a chance since it was only a wallet. Sent back immediately. Hopefully there is no issue with being refunded.”

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Posted 3 years ago

“So happy with my purchase. Price was great and delivery was fast.”

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Posted 3 years ago

“I could not tracking DHLM2D94189V01 Tracking information is currently not available,”

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Posted 3 years ago

“Lead times over 3 weeks for something that says it's in stock! No customization required! This is not a business this is a scam they charge your Amazon account take your money and hold on to it for over a month never shipping an item!”

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Posted 3 years ago

“I have ordered a watch paid in full 2 weeks ago and have heard nothing and jomashop will not reply to my email pretty pathetic for such a large dealer”

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Posted 3 years ago

“Is good company the only thing i have to return a hat and when i returned they charge me 19.00 dollars for the return is not fear!!”

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Posted 3 years ago

“Love the bag”

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Posted 3 years ago

“I’ve had a great experience with jomashop. I got a great price on a fjallraven backpack. Then went back for a Gucci bag. Top notch and great deals thank you”

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Posted 3 years ago

“I ordered 3 watches on 14th January. My credit card was charged for one only and received it in less than 2 weeks. My credit card was charged on 30th of January for the second and third watch but I only received the second one after 2 weeks. I have been trying to get in contact ever since but the website is an automatic machine and they don’t pick up their phone. If you don’t have the watch why did you charge me, if you charged me why don’t you send me the watch, if you have problems why don’t you communicate? You better send me the watch or refund my money ASAP”

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Posted 3 years ago

“Wore the watch three days, broke. Jomashop won't replace it. Defective watch.”

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Posted 3 years ago

“I've somehow had better experiences with even Wish. When I placed my order there was no mention of it being on 'back order' and from all appearances was marketed as something provided through the Jomashop site. After ordering I received an email notifying me that it was not physically in their warehouse and that my tracking number wouldn't be available for 4-7 business days. That was 37 days ago. After contacting them several times and even being lied to on the phone after they said I would get a tracking # that day I have tried the live chat. All I am repeatedly told is that my purchase is on backorder. You get what you to pay(tried) for.”

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Posted 3 years ago

“Beautiful, and hard to find, Gucci Ophidia zippered card holder. Very happy with my purchase.”

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Posted 3 years ago

“I liked everything, just place an order, I could always see where my purchase was, very attentive Jomashop team.”

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Posted 3 years ago

Jomashop is rated 3.7 based on 2,908 reviews