Jomashop Reviews

Name: Jomashop
Rating: 3.66

3.7 Rating 2,908 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 1 star review on 6th November 2024

Haingoc

Jomashop 5 star review on 21st October 2024

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought many things on Jomashop, and I did like shopping on Jomashop except that I wrote to custmoer care that my order hadn't shipped yet, and got the reply saying there were no any stocks for my order items after my order was placed for some time. And Jomashop told me I could place another order for replacement, and would for me help on prices, but surprisingly no one took care of my order, and it was cancelled. Well, though I still like shopping with Jomashop, hopefully, there will never be the case again.”

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Posted 2 years ago

“Tardan mucho en realizar el envío”

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Posted 2 years ago

“It was very nice to deal with you guys! Very professional and customer's oriented people. THANK YOU!”

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Posted 2 years ago

“Great selection at great prices”

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Posted 2 years ago

“After reading positive reviews regarding the quality of watches and shipping, I am disappointed that after purchasing the watch 2 weeks ago, I have yet to receive the watch or an email with the status. I initially sent an email requesting status that went unanswered. Then I chatted with someone online that stated that they did not know why the item was not shipped since it was in stock and was sending an email to their manager. Today I called the 800 number and the customer service rep said the same thing. We will give it a couple of more days for an email confirmation. Beware.”

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Posted 2 years ago

“I've bought two Bulova a Tissot and a G-shock watches my GF and her daughter jewelry....yeah my taste is all over the place but that's what I like about Jomashop. Always good variety and I always get what I ordered.”

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Posted 2 years ago

“My favorite cite for luxury shopping!”

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Posted 2 years ago

“Good price, fast shipping. Excellent customer service”

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Posted 2 years ago

“Buyers Beware!!! I purchased a $300 pant from the Joma Shop and received a different item that was a $100 pant in a different size. I called to report the issue and request a return. I was sent a fake FedEx label and now they will not answer my call because they use caller I.D. to screen for customers they have screwed over. All of the bad reviews point to the same issue. FRAUD”

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Posted 2 years ago

“I am having really difficult time returning and item . Customer service didn’t even want to process a return. To begin with wrong strap for the watch was sent , item took forever to arrive and after watch doesn’t keep time! I was willing to purchase a different watch but after such horrible customer service over the phone I am not sure ! Now afraid for more problems to come sense they don’t want an item back !”

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Posted 2 years ago

“I love the service, the attention and kindness, it is my favorite site!!”

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Posted 2 years ago

“You may receive “used” items when you pay for a brand new one on this site. I bought a new Gucci wallet intended for a gift from this site and received an used item - visible residue on the leather, tarnished hardware, fraying edges. After a few rounds of email exchanges and supplying all the requested photos, the customer service rep. refused my request for a return (contrary to the policy stated on their website) and instead offered me $35 to compensate the unsatisfactory condition of a $570 wallet. I suspect that they intentionally ship items in poor condition to international buyers, knowing the added difficulties of shipping the items back across the border. When I declined the $35 offer and insisted on return for a full refund, they upped the offer to $40 (WOW!). When the actual condition doesn’t match product description on the website, it has zero value to me and my total loss is $570 + 30% duties paid to Canadian customs. They may claim that they have many happy customers, would you want to take the chance that you won’t be the ones who need to deal with this type of frustration?”

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Posted 2 years ago

“i ordered and paid for a cartier watch ,with my amex card.i wanted it by xmas.i have emailed many times about it,and no response.”

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Posted 2 years ago

“I paid $25 for 1 day shipping and delivery on 11/30—a Tuesday—and one item was delivered 3 days later; the other 4 days. I reached out to customer service and their response was so overtly scheming, that it came off as rude. Not bothered or insulted, just probably won’t shop here often after my experience (despite the great deals).”

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Posted 2 years ago

“Recibí un ítem diferente al que compré. La referencia que pedí es Gucci Ladies Small Ophidia GG Flora Tote Bag.”

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Posted 2 years ago

“Authentic product, fast shipping, great price. Website is easy to navigate. Thank you!”

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Posted 2 years ago

“Smooth transaction, quick delivery.”

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Posted 2 years ago

“Did not receive the package”

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Posted 2 years ago

“good product and good service”

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Posted 2 years ago

“I received a defective watch for which I paid customs duties and I am not satisfied with the purchase. They did not help me from the site to eliminate the defect, the only thing they wrote me to send them an official offer from a local service, provided that I informed them that in my country there is no official service and representative of the watch brand, and no local service to offered me an official offer, provided that the missing part must be imported from another country, and the estimated value of the repair is higher than the value of the watch. Well, now I will wait for the money from the purchase to be returned to me, but only after they get the watch back, which will be no earlier than a month. And the fees paid by me are at my expense. And you sent me a damaged watch.”

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Posted 2 years ago

Jomashop is rated 3.7 based on 2,908 reviews