Jomashop Reviews

Name: Jomashop
Rating: 3.68

3.7 Rating 3,014 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 18th March 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful smelling oils, prompt shipping, and beautiful bottles.”

Helpful Report

Posted 2 years ago

“The fountain pen I ordered was labelled as new, but when it arrived it was obvious that it had been previously used. Ink was still in the converter, and was all cruddy at the opening which means it sat that way for some time. The item did not have any other apparent defects so I decided to keep it, but it is deceptive to sell something as new when it clearly is not.”

Jomashop 3 star review on 28th September 2022

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Posted 2 years ago

“Arrived in less then two week, looks really good. But it was noted that the movement fast >55s in a week.”

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Posted 2 years ago

“Just purchased and received yesterday what I was led to believe was a brand new Franck Muller $9,800 retail watch. Supposed to have new box and original papers, certificate of authenticity, etc. No Owners manual. ZIP. I GOT NONE OF THAT! Box is broken and coming apart in several areas. UNBELIEVABLE! STAY AWAY. Now they are not returning emails for past 2 days.”

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Posted 2 years ago

“Ordered a watch two weeks ago and still have not received it, probably won’t buy from you again”

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Posted 2 years ago

“Jomashop shipped the wrong necklace. This business does not have a clear process in place to handle returns. Jomashop claims to offer returns yet they played games with multiple emails. After uploading the image of the item shipped -multiple times, Jomashop continued the bait and switch in their emails x6 stating "We have not received the images".I called trying to return the item and have them ship the necklace I actually ordered - what do they do? Jomashop hung up 2x. I waited a full week and without a return label and no info on if my item would be shipped I called my AMEX. Amex has frozen the funds from JOMASHOP and on SEPT. 22 2022 AMEX has disputed this order. RUN AWAY from shady companies who ship wrong merchandise then hang up on customers”

Jomashop 1 star review on 22nd September 2022

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Posted 2 years ago

“This is the second watch we have purchased from Jomashop. I appreciate the large selection of watches at great prices. Both watches were packed well and shipped fast. Will definitely shop again if the need arises. Thanks!”

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Posted 2 years ago

“Jomashop was able to change my order even after part of it had shipped, and everything arrived quicker than expected. I am very happy with my purchase and the whole process!”

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Posted 2 years ago

“My experience with Jomashop was exceptional. My new watch, purchased at an outlet was stolen by a raven while I was swimming. (Seriously) I re-purchased the same watch through Jomashop. The price was less than it was at the outlet shop (less than 50% the online price from the watch maker itself). The online purchase experience was seamless, simple and fast. And I had the watch delivered to Canada within a few days, with tax and customs duties prepaid… faster than the estimated delivery time. Shopping with Jomashop was one of the best online buying experiences I’ve had. I’ve already recommended Jomashop to several of my friends.”

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Posted 2 years ago

“Excellent products and fast shipping”

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Posted 2 years ago

“everything was perfectly packaged and arrived pretty fast as well :)”

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Posted 2 years ago

“I am satisfied with your excellent services.”

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Posted 2 years ago

“Brought Gucci glasses They look so good So happy that I got them for such a great price”

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Posted 2 years ago

“I bought parfum. 16 days after I received email confirmation tracking number shipping after that. 3 days wich 19 days after I order they cancel my order. Very very. Very. Slow shipping. No bad service and they lie they put. Huge price fake discounts”

Jomashop 1 star review on 16th September 2022

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Posted 2 years ago

“Great selection of top notch automatic movement watches!”

Jomashop 5 star review on 15th September 2022

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Posted 2 years ago

“Good price but horrible customer service and slow delivery”

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Posted 2 years ago

“I ordered from Jomashop, and a competitor the same day, I recieved the Jomashop package the same day the competitor sent the package information to a shipper. These guys didn't mess around, they shipped it asap.”

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Posted 2 years ago

“Best price after searching the web, Amazon included. The watch was exactly as shown. Delivery was on time and the notifications were spot on. Couldn't ask for an easier transaction.”

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Posted 2 years ago

“Fantastic deal on my new ORIS Artix GT Day/Date Automatic. Arrived super fast. Had sized and its on my wrist right now. 100% satisfied with the watch, the deal. the shipping and with Jomashop. Couldn't be happier.”

Jomashop 5 star review on 14th September 2022

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Posted 2 years ago

“I have long time ago buying watches and i really love the services and the shipping never fail, the best services ever ❤️”

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Posted 2 years ago

Jomashop is rated 3.7 based on 3,014 reviews