Jomashop Reviews

3.7 Rating 2,907 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.7

Based on 2,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Jomashop returns process?

Customer Service

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Phone:

877-834-1434

How is Jomashop returns process?

Helpful Report

(4 years ago)

Greater than 94% of reviewers feedback is Jomashop returns process could be better.

Helpful Report

(4 years ago)

6.67%

Industry Average

“ Worst customer service ever. Received a defective product. Asked for a return and was denied. Ask for a replacement and was denied. Grey market is a gamble and Jomashop is a very bad choice. They will win in any way possible. Repairs... will not happen. Returns... nope. Replacement... not gonna happen. Set your money on fire at least you’ll get heat. ”

- Anonymous

“ Absolutely unable to reach anyone by phone. I need to return a defective watch, but need a 'return authorization number' to do so. The online method will not work and NO ONE ever answers or calls back. After over three days and countless attempts, I gave up and will now dispute the charge. This is an obvious attempt to prevent returns. ”

- Robert Maw

“ DO NOT BUY FROM THEM!! Customers pay to return items then they deduct their shipping cost from YOUR refund?!?! That’s not good customer service. I paid for the item...if you charge for shipping place it on the bill. They’re getting something for NOTHING!! Returns are the price of doing business. ”

- Anonymous

Jomashop Reviews

Returns - Difficult