Jomashop Reviews

Name: Jomashop
Rating: 3.67

3.7 Rating 2,965 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 2,965 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 28th December 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excelente servicio”

Helpful Report

Posted 5 years ago

“I purchased a watch (PAM 661) on a Sunday evening with free overnight shipping, granted the following Monday was a holiday... I didn't receive tracking by Wednesday so decided to call, apparently this company doesn't keep anything in stock. They had to order this watch just to fill my order. So much for "Free overnight shipping". After calling and expressing my frustration, customer service cancelled my order and hung up on me. I called back and they did offer me $100 off if I reinstated my order, so I did… After another week of not receiving tracking I decided to call back and cancel the order myself. Normally I would have no issues with waiting a week or so, that really isn't the problem. I felt as though they falsely advertised that you would actually get this watch "the next day" so I purchased through them even though they weren't the cheapest just to have it sooner.”

Helpful Report

Posted 5 years ago

“After ordering via their slick and intuitive website, I was disappointed that despite the ETA of my delivery being a week, as I'm in the UK, I'm still waiting over 3 weeks later. I've sent Jomashop x3 messages via their website and received no response. I called their US customer service line and was told that the delivery was delayed, despite clearing customs, and it's 'normal' I know this isn't the case and I will never order from this website again due to their lack of response to my enquiries, especially as an overseas customer.”

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Posted 5 years ago

“Sent me watch that didn't work. Told me to try a new battery. When I wanted to send the non functional watch back. They wanted me to pay for shipping.”

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Posted 5 years ago

“I suppose it would have been a great watch to give as a anniversary present if I had received it.”

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Posted 5 years ago

“Joma shop has a great variety of watches to choose from, low prices and they ship quickly. My orient watch gets plenty of compliments.”

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Posted 5 years ago

“Great service, speedy deliver, excellent product. Recieved as described.”

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Posted 5 years ago

“Wonderful, and fast service!!!”

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Posted 5 years ago

“Purchased the Bulova 96p181 on October 14,2019. The watch showed up today October 24th,2019 in perfect condition. All protective coatings were still in place, original box was immaculate and it was just as described. I couldn't be happier with this purchase. Will be purchasing again in the future from Jomashop.”

Helpful Report

Posted 5 years ago

“I ordered an Omega Planet Ocean Chronograph and it was everything I expected. I am so pleased with the pricing and customer service I received from Jomashop. I had even called prior to ordering and spoke to a gentleman who provided me with a lot of information regarding their service and authenticity guarantee.”

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Posted 5 years ago

“💯 % authentic product! Fast shipping, excellent packaging!”

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Posted 5 years ago

“good quality, good price.”

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Posted 5 years ago

“Placed an order for a watch and I can tell you this is the absolute worst customer service I have ever received. I tried to chnage the shipping address by calling their service line and they were extememely rude and difficult to deal with. In the end I decided it would be easier to pick it up from the wrong address than deal with the rude representatives. Seemed to be the same representative everytime I called too. AVOID THIS. COMPANY.”

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Posted 5 years ago

“Excellent web site, fantastic range, and excellent service Highly recommended”

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Posted 5 years ago

“Good price, quick delivery. Very happy all round”

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Posted 5 years ago

“Love the product although tone of my items did come almost used it would say the bottom of the soles look as they where tried on multiple times, was really upset that they charged me for shipping both ways when i returned its very unheard of especially i returned everything in one box.”

Helpful Report

Posted 5 years ago

“BUYER BEWARE!! I bought a gold necklace that was regular price at $4000 and it was 75% off. I was charged $1050 and financed the item through affirm. There wasn't much description but with the regular price, I thought I would be getting a decent necklace. Well receive it and it didn't weigh but 6-7 grams and not worth $350 so I shipped it back the same day and was charged $18 from Jomashop.com for shipping and paid return shipping myself, Jomashop and $11 from affirm for 1 day of interest stating I owed $30 and if I didn't pay they would report me for bad credit. BUYER BEWARE!”

Helpful Report

Posted 5 years ago

“How you call them? I ordered some items, and they emailed me that the porduct is not available, but they took my money several times! I call them but no answer, both in chat and says that the number is not active!”

Helpful Report

Posted 5 years ago

“Didn't receive order until two days after scheduled arrival which was to have been for an anniversary. I had paid extra for on time arrival.”

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Posted 5 years ago

“Recieved my watch quickly with no drama. Everything was exactly as described.”

Helpful Report

Posted 5 years ago

Jomashop is rated 3.7 based on 2,965 reviews