Name: Just Eat UK
Rating: 1.42

“Food over one hour late after watching driver at wrong address for twenty five minutes then driving all over the place on the app.refused the delivery of cold food,asked to be refunded, customer service refused refund.ignorant, incompetent clowns,do not use these scammers,they will rip you off.”

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Posted 1 year ago

“When delivering my order the driver dropped one of the cans of drink resulting in the can leaking everywhere. He tried to give us the drink but we requested a new one. He was reluctant to go back to the store to get us a new one and became quite rude. The order was delivered around 7.10pm and he is still yet to return therefore making our order incomplete. Terrible service!”

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Posted 1 year ago

“I recently had a terrible experience with Just Eat, and I feel compelled to share my negative review of their service. My order was delivered to me on 19/06/2023, and to my shock, the driver left the food at the side of the bin on the floor as a delivery point. This is not only unhygienic, but it is also a violation of health and safety regulations. I was appalled that Just Eat would allow such a thing to happen. To add to my disappointment, when I contacted their customer service team to complain about this, they accused me of using a template and expressed that they would not be taking any further action. This is unacceptable! I was merely trying to raise a genuine concern about the quality of their service and the unprofessional behavior of their driver. The fact that Just Eat would treat their customers in such a dismissive manner is beyond disappointing. As a paying customer, I expect to be heard and taken seriously when I have a complaint. Instead, I was accused of using a template and was given no indication that my feedback would be taken into consideration. Overall, I would strongly discourage anyone from using Just Eat's service. Their delivery practices are unhygienic and unsafe, and their customer service is dismissive and unprofessional. I would not recommend this service to anyone and will be looking for alternative options in the future.”

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Posted 1 year ago

“Be Aware. Know this, if any problems arise with your order, Just Eat will not take any responsibly, they will never refund you and they will tell you that. I've been using Just Eat for a long time, they are very expensive and the orders take an hour to arrive. One day my order was disgusting and inedible, it smelled off and I got food poisoning. I called the restaurant they told me to talk to Just Eat. When I told Just Eat they asked for pictures which I sent (food in the bin) they told me to get in touch with the council?? and flatly refused to refund me claiming no responsibility what so ever? Shocking and disgraceful, this company will take your money but when things go wrong they tell you sorry there's nothing they can do.”

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Posted 1 year ago

“This company is very bad because doesn't help the customer. We order and than the driver keep my order sometimes and put the message as delivered. It is so bad because I am waiting for it. I am trying to contact the customer service and they don't have an efficient system. Really disappointed 😞”

Just Eat UK 1 star review on 9th June 2023

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Posted 1 year ago

“Shocking customer service after dealing with them deliveroo customer service is Miles ahead”

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Posted 1 year ago

“Food delivered to wrong address, customer service promissed refund... 2 months later still no refund and they ignore my emails. Order #87733144”

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Posted 1 year ago

“Service was awful and refused to give full refund when food was delivered unedible. Would highly recommend using another delivery service. Will never use Just Eat again”

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Posted 1 year ago

“Customer service is an absolute joke. If you can even call them customer service, as a customer I can say I am deeply dissapointed. My money has been taken away from me with no delivery as they had none in the area. And apparently this is okey within their policy to take my money with no refund. What a JOKE. NEVER ORDER FROM THEM.”

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Posted 1 year ago

“Waited over 2 hours and haven't even been assigned a driver for the food or offered an immediate refund. This app is an utter joke! Do not use one of the worst I've used 😡”

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Posted 1 year ago

“Terrible customer service Terrible customer service I had gift cards to redeem to buy food to a work place party i redeem the gift cards on my account and one of it disappeared The customer service said that they could see it in my account but they could not solve the problem After 6 days trying my hardest to contact someone at just eat no one bothered. I lost £50. I think i was stolen buy them There is no customer service, just bad chat box with only automatic answers Terrible Very more will use them Please be far from this company”

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Posted 2 years ago

“Love using them, very convenient. Promotional offers are frequent and appealing. Only let down is surcharges starting to crop up at the last minute.”

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Posted 2 years ago

“Hi, my name is Haider Abbasi, and I've been talking to your bot. Please have a look at the chat summary. The bot has connected me with you to help me further. Gabi G joined the chat Just EatWe have shared answers to some FAQs relating to Just Eat and Coronavirus (COVID-19), Please visit our help page for more information. For all the latest official information on Coronavirus (COVID-19), please visit Public Health England and NHS websites. Gabi GHello Haider, you are through to Gabi G. I can see that you've been speaking with our ChatBot. Please bear with me while I catch up with the details. How can I assist you today? Haider Abbasihello i am not happy with my last order and i was told i would be contacted via email for a refund which has not happened it has been 48 hours 1233642264 my order number is this my reference ticket number was ID: 51478555 id like a refund plz Gabi GI am really sorry to hear that you haven't been contacted for the refund. I will do my best to help you. Haider Abbasii am still angry about this order not being fulfilled Gabi GThank you for this information. Please bear with me for a moment. Haider Abbasithanks hello Gabi GThank you for your patience. Haider Abbasiyou are welcome Gabi GI'm sorry to hear you haven't heard back from our investigations team yet. I can see the case is still open, so I want to reassure you your query has not been forgotten. I'm sorry but it would seem we may have a delay in processing these queries at present. I will make them aware you have chased this matter. Thank you for your patience. Haider Abbasii really dont think this is good enough i have waited almost 3 days now as you can see i have already deleted the app as this is cause for concern to me please i would like you to do something about this now i will be l;eaving reviews about this experience everywhere i can this is just unacceptable Gabi GI completely understand how frustrating this situation is for you and I can assure that our dedicated team will get in thouch with you as soon as possible. Haider Abbasith worst thing is it says it was delivered when i waited for 2 hours and noone came to deliver me and it still says delivered on the system and my money has been robbed Gabi GYes, I completely agree with you. as a customer myself, I understand how you feel. Haider Abbasii would like to chat to a manager if you please please put me through to a manager or the invesitgations team Gabi GThis is a serious matter, and this is exactly why issues like this are forwarded to our investigations team. As the customer's experience is of extreme importance to us, we want to make sure that things like this does not occur again in the future. Haider Abbasican i speak to a manager please? Gabi GYour case is open, which means that the investigations team is working on it in this moment. Haider Abbasithis is the same response ive been getting for two days now im not happy with this asnwer please get a manager Gabi GYes, I understand, however I can assure you that you will be contacted with a resolution by our investigations teamwithin the next 24 hours. Haider Abbasii am not going to wait another 24 hours i need to speak to someone higer uo please up* Gabi GI'm sorry you're not happy with the resolution I've offered, I understand that you haven't had the best experience. As requested, I will now escalate this a supervisor, who will review this query and will contact you on your registered phone number in the next 72 hours. Haider AbbasiIf he or she could contact me via email this will be much more helpful I asked to to resolve the issue quickly and you have given me 72 hours instead of 24 this is perfect thanks a lot for the faster response i will definately be taking pictures of this and putting it all over the review sites now thanks a bunch Gabi GI understand you completely, however this is the resolution that I am able to offer to you in this situation. Please accept my apologies for the inconvenience. Haider Abbasi that is fine it isnt your fault”

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Posted 3 years ago

“Filthy and greasy restaurant. You can see the grease all over the food prep tops and stand legs from the customer side of the counter. I don't think they ever clean this place. Also, I've had on 3 occasions undercooked chicken ( pink in the middle ). One time the staff member insisted it was fine. It clearly wasn't. I didn't like their blase approach to the risk of salmonella, nor their 'couldn't care less' attitude to solving a problem, so I just decided never to return.”

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Posted 3 years ago

“when is a delivery service not a delivery service, when its just eat. They are happy to take your money despite knowing there are no delivery drivers in you area, leaving you to watch the estimated delivery time come and go, you contact them they lie and say a driver will deliver in a few minutes and hour later the app still says trying to allocate a driver ....still waiting for a driver 2 hours after it should have been delivered if it ever turns up chances are it will be stone cold”

Just Eat UK 1 star review on 7th February 2021

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Posted 3 years ago

“Never use just eat again absolutely vile people left my child with out food 3 hours”

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Posted 4 years ago

“DO NOT USE Absolutely terrible service - I ordered a takeaway 16/05 and it never arrived, NO answer from the restaurant as I frantically dialed for the next hour after the delivery time, so contacted the just eat chat service after waiting for a queue for nearly 2 hours - A message flashed up about high call volume, and then I didn't move position again that night - so I had to start cooking tea for 3 really unhappy teenagers who I had promised the first treat in lockdown. I contacted just eat chat service the next day, they weren't willing to help and told me to contact the restaurant myself when I told them I had already done this and there was no answer, they tried telling me tough. I asked for a manager and as shocked when an agent said they don't want to speak to me - (WFT) I refused to take this as an answer and pushed to speak with a manager - they left me waiting for nearly 1.5hrs before a manager came on chat and said I needed to contact the restaurant - I explained the situation again and after some strong wording, they advised they would call them at 5 pm that day and call me back. surprise surprise no callback - I have been on chat since then numerous times with promises of callbacks - I have been on Twitter, Facebook, linked-in, and Instagram to get a callback- THEY IGNORE ALL. I have been promised lots of callbacks from managers and they have never happened. As a last resort, I have opened a complaint with a company called RESOLVER, and if you are in the same position as me, I would recommend they have written to me offering my own back (wow) and £5 compensation - for real. I'm so frustrated it's unreal. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE IN ALL MY 40 YEARS”

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Posted 4 years ago

“DO NOT USE Absolutely terrible service - I ordered a takeaway 16/05 and it never arrived, NO answer from the restaurant as I frantically dialed for the next hour after the delivery time, so contacted the just eat chat service after waiting for a queue for nearly 2 hours - A message flashed up about high call volume, and then I didn't move position again that night - so I had to start cooking tea for 3 really unhappy teenagers who I had promised the first treat in lockdown. I contacted just eat chat service the next day, they weren't willing to help and told me to contact the restaurant myself when I told them I had already done this and there was no answer, they tried telling me tough. I asked for a manager and as shocked when an agent said they don't want to speak to me - (WFT) I refused to take this as an answer and pushed to speak with a manager - they left me waiting for nearly 1.5hrs before a manager came on chat and said I needed to contact the restaurant - I explained the situation again and after some strong wording, they advised they would call them at 5 pm that day and call me back. surprise surprise no callback - I have been on chat since then numerous times with promises of callbacks - I have been on Twitter, Facebook, linked-in, and Instagram to get a callback- THEY IGNORE ALL. I have been promised lots of callbacks from managers and they have never happened. As a last resort, I have opened a complaint with a company called RESOLVER, and if you are in the same position as me, I would recommend they have written to me offering my own back (wow) and £5 compensation - for real. I'm so frustrated it's unreal. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE IN ALL MY 40 YEARS”

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Posted 4 years ago

“Absolutely shocking!! Don't even bother using them. They never assign a driver to your order. Always takes over 30 minutes to get through to customer service. Nearly impossible to get your money back. & if your order is cancelled (because it doesn't arrive) you are not able to leave feedback via Just Eat's platform. I don't understand how a company like this can still be allowed to exist!”

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Just Eat UK Reviews