Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.36

1.4 Rating 98 Reviews

8 %

of reviewers recommend Just Eat UK

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1.4

Based on 98 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

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Just Eat UK 1 star review on 16th October 2024

Stephen

Just Eat UK 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

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“Bunch of foreigners what do people expect”

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Posted 4 months ago

“Terrible Experience with Just Eat - Avoid at All Costs! I recently had an awful experience with Just Eat that I feel compelled to share. On September 4, 2024, I placed an order through the Greggs app, which led to the involvement of Just Eat for delivery. Despite providing all the necessary details—name, address, and phone number—the driver refused to deliver the food because the recipient didn't have the verification code. This was despite the fact that everything else matched, and I had made the order from another city. The driver even made the recipient come out twice, only to leave without handing over the food. To make matters worse, my attempts to contact Just Eat were met with shocking customer service. Both phone calls and chat support were dismissive, with agents closing chats before I could fully explain the situation. I even tipped the driver £5, which makes this whole experience even more infuriating. It’s not about the money—it's more about what happened with Just Eat. After this experience, I started asking more people, and it turns out everyone complains about their delivery service. I wonder if the owner of the company knows about this? I have witnesses—the recipient, the store, and a receipt that was given to the driver. Just Eat has failed to address this issue, and I am now out of pocket for a total of £13.53, which includes the cost of the order and the tip. This kind of service is unacceptable, and I urge others to think twice before using Just Eat. I will be sharing my experience widely to warn others.”

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Posted 4 months ago

“Ordered food and after waiting past the delivery time, checked on it, only to see it was apparently delivered! I have not received my food and am now £50 out of pocket. You cannot call anyone and only email. Pathetic service. If I don't get a full refund, I will be taking this further.”

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Posted 5 months ago

“STAY WELL CLEAR OF THIS DISGUSTING AND DISGRACEFUL COMPANY. I ORDERED SOME DRINKS FROM ASDA TO BE DELIVERED AT MY ADDRESS. THE MAP WAS SHOWING THE DRIVER LEFT THE STORE. HE WAS THEN SHOWING AS CLOSE TO MY PROPERTY. THE MAP WAS THEN SHOWING ORDER DELIVERED. THE DRIVER DID NOT DELIVER THE ORDER. I HAVE CCTV AND RING BELL TO PROVE NO DELIVERY DRIVER CAME TO MY ADDRESS. JUST EAT HAVE REFUSED TO REFUND ME.”

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Posted 5 months ago

“The delivery was far too slow and the food ruined. We fed it to the dogs (as that’s all it was fit for) and requested a refund. The offered a partial refund which I wasn’t happy with as the food from a known vender was delivered inedible”

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Posted 5 months ago

“Do not order from just eat, my food was not delivered yet they won't refund me, they appear to employ dishonest drivers who steal your food and say they delivered it and just eat still expect you to pay”

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Posted 5 months ago

“Crappy. I waited 92 minutes for an order and then it was canceled for no reason and then too late to order anything else. According to the shop it was an estimated 25 to 40 minutes wait and that never changed the whole time. Plus they took my money and now I have to wait a week for a refund. I tried the new AI Chatbot which told me a driver had been allocated. So a complete lie. JustEat are sh1t.”

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Posted 5 months ago

“Delivery was cold food was as if it was reheats curry sauce was far too thick”

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Posted 5 months ago

“Utter dog sh-it. Live chat is not easy to find. Very bad service. Scammed me out of £11 (if you cancel your order after 5 minutes just eat will take your money LOL). I will never ever use Just Eat again, and neither will my family be using them. Absolute d1ckhead company”

Just Eat UK 1 star review on 15th July 2024

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Posted 6 months ago

“How do raise Complaints Just Eat ➒⓿➍⓿➊➍⓿➐➒➊ ] Online complain, 24/7)9040+140-791 ( Just Eat complaint customer service /credit card/ report Transaction),1800-258-8754 (Report online refund related ⑨⓪④⓪①④⓪⑦⑨①, Online Solution..”

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Posted 6 months ago

“I'm a restaurant partner. Complete waste of time, cannot get hold of the area manager even after calling him many times and leaving messages. 34% goes to them when they do your deliveries which is ridiculous. Bad service all round even when you sign up get 100 call centers from India ringing the business number 20 times a day. Don't bother with these platforms”

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Posted 6 months ago

“My workplace ordered food from local McDonald’s claimed it had been delivered but office has cameras at both entrances and no delivery driver came at delivery time stated. Refuse refund without explanation, reporting to Bank.”

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Posted 8 months ago

“Very nice food”

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Posted 8 months ago

“A very bad/ poor experience with them. Ordered food on a Saturday the good was never delivered. Contacted Restaurant no resolution. Contacted Just Eat customer complaints, the first two agents were rude and cut me off the chats. The 3rd one logged a complaint and I got a reply later from Stephen stating that he's not going help me as it's beyond his powers.No refund he even said he won't be entertaining anymore of my emails. I just checked their Facebook profile, pathetic service from Just Prob”

Just Eat UK 1 star review on 1st May 2024

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Posted 8 months ago

“Useless. Full order not recieved and refused refund.”

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Posted 9 months ago

“Food was not delivered and they’re refusing to refund, or tell me the grounds for not refunding. I have communicated with them via Chat, email and their “partner service line” as the one for customers suggests you go to the app/website and then cuts you off. The partner phone line people were kind, but unable to help. I am housebound, so cannot go out and find something else to eat. I am tired, very hungry, stressed and have had my pocket picked by them. Their customer service is appalling, and the phrase “morally bankrupt” keeps popping into my head.”

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Posted 9 months ago

“I asked for 1.5kg of sweets and the actual weight was 1.42 kg and when I enquired he said he gave me a taster. How cheap. I always buy from this shop but never thought they would do something like that. So never again”

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Posted 9 months ago

“Set of robbing scumbags, I have taken this to consumer rights. My husband ordered a kfc today for 5.30 before he went out. I came home and the food arrived 15 minutes late and was flat cold and only an 8 piece boneless bucket meal to feed a family of 4 I complained to Just Eat, little did I know that my husband had ordered the 8 piece in error instead of the 12 piece but the fact remained that the food was freezing cold. I had to REHEAT CHICKEN to feed my family. Over 2 hours later just eat contacted me for PHOTOGRAPHIC EVIDENCE and because I couldn't they refused to resolve the matter... Stay away from this bunch of thieves. I have deleted the account and will be dealing with this legally as they have breached consumer rights. This is the response I got. Robelin Coronel (Just Eat UK) 22 Mar 2024, 20:33 GMT Hi, I'm sorry you weren't happy with your recent order (238903806) We take these things very seriously, so when there's something wrong with an order, we always ask customers to send us a good- quality photograph. This allows us to look into things in more detail. As you're unable to send us a photo, we won't be able to look into this any further on this occasion. Thank you for your understanding and for getting in touch with us.”

Just Eat UK 1 star review on 22nd March 2024

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Posted 10 months ago

“If I could rate it zero stars, I would have done so. This delivery experience and customer service were the worst I've ever had. Despite confirming delivery to my address, the order was delayed. When I contacted the restaurant, they refused to deliver it. Just Eat declined to issue a refund, insisting the restaurant must authorize it. Even though the restaurant confirmed they had authorized it several times and requested Just Eat to call them back, the support team kept closing the chat without resolution, claiming they couldn't initiate a refund. It's clear they are cheaters, thieves, and scammers. I've found thousands of reviews describing similar situations online. Do not use this app!”

Just Eat UK 1 star review on 21st March 2024

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Posted 10 months ago

“DONT USE JUST EAT!!!!! I made an order which said “delivered” at 10:12 I never received anything, I tried to contact them which led me receiving an email saying “it’s under investigation be patient” Now I was patient i waiting a while 24 hours but at that point it’s taking the P*** To find out how to get into contact with them I HAD TO RING THERE WEARHOUSE!!!! When i finally managed to get onto the live chat, they offered me a refund, but refused to give me back my 30% discount I had used!!! Don’t use this app, if anything is wrong with the food they make it extremely hard ti get anything back, THE CUSTOMER ISNT PROTECTED!!!!!”

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Posted 1 year ago

Just Eat UK is rated 1.4 based on 98 reviews