Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.42

1.4 Rating 79 Reviews

10 %

of reviewers recommend Just Eat UK

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1.4

Based on 79 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

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Just Eat UK 1 star review on 16th October 2024

Stephen

Just Eat UK 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

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“delivered my 50 orders in one day an amazing service.”

Helpful Report

Posted 2 months ago

“Avoid ordering through Just Eat UK, take your chances with another middle man (Deliveroo, Uber etc.) or order directly from the restaurant. In short: Just Eat refused to refund me when our meal did not arrive, and did not give a reason why. Last night I had spent over £40 for my family and I at KFC. The driver arrived, explained they had given our food to a different customer, and gave us theirs instead: a much cheaper meal from a normal chip-shop that we could not even eat because by the time we had filed the complaint with Just Eat it had all went stone cold. We were not even given a receipt with which to tell how much we had been ripped off by. In the past I have had issues with their drivers (missing parts of a meal,) but Just Eat was normally able to offer part refunds and make things right. But apparently when one of their drivers decides not to give you a single piece of what you ordered, YOU are the one who is liable!”

Helpful Report

Posted 2 months ago

“Just Eat STOLE MY MONEY. Either they or restaurant cancelled my order, do I NEVER RECEIVED my food. So I am owed a refund. I've been waiting and waiting but no refund, only to discover when enquiring on refund status, Just Eat Claims I cancelled my food myself then, I went to collect same food order from the same restaurant instead of home delivery. I didn't realise JUST HOW CORRUPT Just Eat really is. I asked for documented evidence of my collection instead of home delivery, but the live chat Agent REFUSED ANSWER APPROPRIATELY OR PROVIDE ME WITH DOCUMENTATION that I collected my cancelled food. Something needs to be done with CORRUPT business food platform. JUST EAT ARE LITTERAL THEIVES, STEALING CONSUMERS' MONEY. They REFUSE TO REFUND ME. AVOID ORDERING FOOD FROM JUST EAT.”

Helpful Report

Posted 2 months ago

“Ordered items that never arrived, Just Eat refused to refund payment for the missing things and instead kept citing a policy that meant they would never refund or change their decision - when pressed as to what the policy is, they said it is internal and they can't disclose details. So if you give them your money and nothing arrives, you can expect no money back due to an imaginary internal policy they make up to get off the hook. Scammers”

Helpful Report

Posted 2 months ago

“AVOID LIKE THE PLAGUE! USE UBER EATS OR ANYBODY ELSE INSTEAD!!! 2 items thrown in the bin because they were raw. Was delayed by an extra 30 mins and so was cold. To top it off the courier insisted I come out to the car because, and I quote "it's raining". When I complained I was told there is no reason for a refund, despite 2 items being RAW, the food being cold, late and having the courier delivery I PAID FOR refusing to deliver in the rain. What the he'll is going on? I found the customer service rep Jeia T yo be particularly dismissive and had no concept of what SERVING a customer was. She and Just Eat are only interested in serving themselves. Disgusted by the food, service and ethics. Avoid like the plague. You may well just get that from the food they deliver, if it gets to you and you don't have to trudge out in the rain to collect it from a lazy courier.”

Helpful Report

Posted 2 months ago

“Worst company ever! Deliveroo all the way. I have deleted my account and will never use them again. Don't waste your money with this company and go to Deliveroo.”

Helpful Report

Posted 2 months ago

“Useless customer services If an order goes wrong they will waste your time asking for details again and again then not do anything CUSTOMERS BEWARE”

Helpful Report

Posted 2 months ago

“YET AGAIN TWO ITEMS WERE NOT DELIVERED THE DRIVER PHONED ME TO TELL ME I FORWARDED HIS NUMBER TO THESE GUYS AS PROOF AND YET AGAIN NO REFUND FOR MY MISSING ITEMS THIS IS THE 2ND TIME THIS HAS HAPPENED AWFUL TERRIBLE SERVICE NOT HAPPY”

Helpful Report

Posted 2 months ago

“Disappointing Service I ordered food and waited outside for 15 minutes, but the delivery never arrived. To make things worse, the app showed the order as “delivered,” even though I never received anything. There was no way to contact the driver directly to find out what happened, and the only way to reach Just Eat is by email, which takes several days to get a response. This level of service is frustrating and unacceptable when you’re hungry and waiting for food that never shows up. Very disappointing experience.”

Helpful Report

Posted 2 months ago

“Delivery did not come! 2nd time this has happened to me! I wouldn't order from JUST EAT again they have no control over there drivers! Drivers are marking the orders as delivered when there NOT! If the driver couldn't find the address he/she could have called me, as my number is on the system! Spoke to the restaurant who have no clue who the drivers are! The drivers are only given the same order number, so its impossible to track the driver. There's no telephone number for JUST EAT so how are you supposed to resolve issues straight away! I no longer believe in JUST EAT or feel SAFE ordering with them if their driver cannot be tracked! I will not be using JUST EAT again!!! A better system needs to be put in place! Are the drivers legally employed!?”

Helpful Report

Posted 2 months ago

“I ordered a birthday cake as a surprise through Just Eat, but the driver did not deliver it. I tried to contact customer service but couldn't find the number or email. After spending all afternoon in front of the screen, I finally managed to find a live chat, only to find out that they would not be able to help! I ended up with no money, no apologies, and a ruined birthday for my partner. Please avoid using this company! User's recommendation: Avoid at all costs!!!”

Helpful Report

Posted 3 months ago

“Wrong items at lower costs received also stated no to something due to allergies, asked justeat to step in with photographic evidence which food needed to be thrown due to allergies to be informed you order at your own risk ...seriously stay away been with them 4 years then to be told this with no refund or help please don't use this service again.”

Helpful Report

Posted 3 months ago

“Bunch of foreigners what do people expect”

Helpful Report

Posted 3 months ago

“Terrible Experience with Just Eat - Avoid at All Costs! I recently had an awful experience with Just Eat that I feel compelled to share. On September 4, 2024, I placed an order through the Greggs app, which led to the involvement of Just Eat for delivery. Despite providing all the necessary details—name, address, and phone number—the driver refused to deliver the food because the recipient didn't have the verification code. This was despite the fact that everything else matched, and I had made the order from another city. The driver even made the recipient come out twice, only to leave without handing over the food. To make matters worse, my attempts to contact Just Eat were met with shocking customer service. Both phone calls and chat support were dismissive, with agents closing chats before I could fully explain the situation. I even tipped the driver £5, which makes this whole experience even more infuriating. It’s not about the money—it's more about what happened with Just Eat. After this experience, I started asking more people, and it turns out everyone complains about their delivery service. I wonder if the owner of the company knows about this? I have witnesses—the recipient, the store, and a receipt that was given to the driver. Just Eat has failed to address this issue, and I am now out of pocket for a total of £13.53, which includes the cost of the order and the tip. This kind of service is unacceptable, and I urge others to think twice before using Just Eat. I will be sharing my experience widely to warn others.”

Helpful Report

Posted 3 months ago

“Ordered food and after waiting past the delivery time, checked on it, only to see it was apparently delivered! I have not received my food and am now £50 out of pocket. You cannot call anyone and only email. Pathetic service. If I don't get a full refund, I will be taking this further.”

Helpful Report

Posted 3 months ago

“STAY WELL CLEAR OF THIS DISGUSTING AND DISGRACEFUL COMPANY. I ORDERED SOME DRINKS FROM ASDA TO BE DELIVERED AT MY ADDRESS. THE MAP WAS SHOWING THE DRIVER LEFT THE STORE. HE WAS THEN SHOWING AS CLOSE TO MY PROPERTY. THE MAP WAS THEN SHOWING ORDER DELIVERED. THE DRIVER DID NOT DELIVER THE ORDER. I HAVE CCTV AND RING BELL TO PROVE NO DELIVERY DRIVER CAME TO MY ADDRESS. JUST EAT HAVE REFUSED TO REFUND ME.”

Helpful Report

Posted 3 months ago

“The delivery was far too slow and the food ruined. We fed it to the dogs (as that’s all it was fit for) and requested a refund. The offered a partial refund which I wasn’t happy with as the food from a known vender was delivered inedible”

Helpful Report

Posted 3 months ago

“Do not order from just eat, my food was not delivered yet they won't refund me, they appear to employ dishonest drivers who steal your food and say they delivered it and just eat still expect you to pay”

Helpful Report

Posted 3 months ago

“Crappy. I waited 92 minutes for an order and then it was canceled for no reason and then too late to order anything else. According to the shop it was an estimated 25 to 40 minutes wait and that never changed the whole time. Plus they took my money and now I have to wait a week for a refund. I tried the new AI Chatbot which told me a driver had been allocated. So a complete lie. JustEat are sh1t.”

Helpful Report

Posted 4 months ago

“Delivery was cold food was as if it was reheats curry sauce was far too thick”

Helpful Report

Posted 4 months ago

Just Eat UK is rated 1.4 based on 79 reviews