Lidl UK Reviews

Name: Lidl UK
Rating: 2.62

2.6 Rating 638 Reviews

39 %

of reviewers recommend Lidl UK

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Metrics

2.6

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Lidl UK 1 star review on 11th November 2024

Anonymous

Lidl UK 1 star review on 30th October 2024

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Anonymous // 01/01/2019

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“Good customer service”

Helpful Report

Posted 7 months ago

“Having complained last year about the quality of the potatoes I hoped that there would be a significant improvement.Unfortunately having purchased a bag of Maris piper from our local store in Richmond,N.Yorks today and peeled them every single one was grey and not fit for consumption.If this is the way you rectify a problem I suggest you alter your supplier or stop selling them.”

Helpful Report

Posted 7 months ago

“The Lidl plus app threw me out and has denied me access, fed up with trying to get into it, so I’ve deleted it and will not be shopping there again”

Helpful Report

Posted 7 months ago

“Ive complained on more than one occasion about the fresh food items at Lid at SA5 The potatoes are not fit for human consumption, allway got frost black spots on them, which is a result of spending time in a chiller at very low temperatures. The mushrooms last for 2 days at most after purchase. Their onions always include a couple of soft sprouting examples included in the pack. Prices are not as good as people think Marks and Spencer are selling basics cheaper than Lidl offering superb quality food that lasts in your fridge for a week.Where would you prefer to shop I know where I'm not spending any more of my money in future.”

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Posted 7 months ago

“Hhhhhjjjjjjjjjjjj”

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Posted 8 months ago

“Shoppped at Lidl Goole . Once again the app does not work and you cannot present the bar code to record the sale and get any offers that may be there. It was not just my phone that could not get the app to work it was other customers also . Is this just a ploy to save giving any discount at the end of the month as the correct target is not recorded !!! Lidl beware a new Aldi will be open very soon as all is nearing completion and the store is directly opposite !”

Helpful Report

Posted 8 months ago

“I have never come across a series shockingly poor staff as i experienced af the branch in Harparhwy, Manchester. I have been an avoid shopped for a year and in the last few months i have experienced outragious conducts, from an african security guy who felt it was normal to mock a mentally ill customer who raised a complaint abiut the way she was treated in front of me and a manager to two staffs shouting back at a customer in full view of the entire store. The managers appears ro be useless as they fail to fully address they disorderly conduct. Today i cameacross a staff named choudury who was the apathey of a bad staff, he had been antagonist towarda me and acting extremely disprdely towarda me . He together with the aftican security appeared to get a thrill abiur flixing their egos. I have been an avid shopped snd times when i visit the alarm will go off because i have a laptap in my bag and ever since they thrive of acting like i am a theif. Chiidury will try to be more than his posotoon and plays all victimised when i piint out to himabout his behaviour. He began shouting , answerinf back in the store filled wuth customers whilst 2 of his managers said nothinf. A total disgrace”

Helpful Report

Posted 8 months ago

“Worst wipes ever! The material of the wipe is terrible. It was not that bad before. They obviously tried to reduce the cost and the wipe itself is so slippery on the face that you cannot perform a cleansing job. I really wonder....did these "bright" minds who designed it ever checked the quality? Did they try it to see how bad it is on the skin? I will never buy it again!”

Helpful Report

Posted 8 months ago

“Poor customer service and lack of stock never properly stocked. Even when you have a free reward guess what no stock pathetic”

Helpful Report

Posted 8 months ago

“The veg has a short shelf Life I'm throwing it away very quickly in some cases next day bought potatoes twice that had bad potatoes amongst them I opened a tub of their drinking chocolate yesterday and the paper lid was pulled back and half missing what's going on there This concerns me because if items get tampered with then who knows what someone could potentially contaminate it with I am in a position where I can't easily go back to the store either once I've been there to return items Hope when they open the new store they move to in Connahs Quay it will better than this On the positive side the staff on the checkouts etc are lovely”

Helpful Report

Posted 8 months ago

“Pay attention to the prices!!! Coupon Red Apples 2kg (80230) 15% off today's price £3.29 with Lidl Plus. The last time I bought these apples on 28/3/2024 the price was £2.69. So the price was increased by 22.3% and then discounted by 15% if you have Lidl Plus. So they don't lose, on the contrary, you spend £0.10 more by believing you're getting the deal. Clever isn't it?”

Lidl UK 1 star review on 27th April 2024

Helpful Report

Posted 8 months ago

“Bought freshona coconut milk from my local Lidl store and could not believe the amount of chemicals in it.Surely coconut milk should just be coconut milk and nothing else.Very disappointed with this product will not be buying it again.”

Helpful Report

Posted 8 months ago

“I shop at Burnham-on-Sea and the women at the tills are the best - the warmest, friendliest cashiers I've ever met serving the public. They work together very well as a team are very helpful to customers.”

Helpful Report

Posted 8 months ago

“1782 store Rotherham, staff are always working hard to provide a great store,high stock levels and great customer service. Bakery is amazing and till responses are good.. Keith especially is awesome!”

Helpful Report

Posted 8 months ago

“Aleksa and Joe the manager at Elstow store, I had a purchase issue and they were simply superb, nothing was to much trouble, they even helped carry out the replacement and were cheerful and polite the whole time - thanks”

Helpful Report

Posted 8 months ago

“Lidi in general is very poorly managed there checkouts are rarely maned the staff are unhelpful The produce is getting worse - the veg has a very short shelf life The minced beef now they have changed the packaging is so badly presented and looks more like dog food - vacuumed packed into cheap bags On the whole it’s not cheap and the carpark - be very careful in there as if you get a parking ticket for whatever reason it’s £150 fine”

Helpful Report

Posted 9 months ago

“Just eaten your deluxe lasagna. It was practically inedible and nothing like lasagna as I know it. I don’t know how you can sell something quite so disgusting especially calling it deluxe? Who in your team approves the purchase of this low quality food that damages your company’s image so badly. Suggest they tasta food from Charlie Brigham. Will not return to Lidl until I hear things improve dramatically. You can contact me on 01403 700847. D D that damages yo”

Helpful Report

Posted 9 months ago

“The new store in stoke on trent Lichfield st ,, member of staff, chased shoplifter out of store on to a family estate and pulled the young person to the floor and punched and kicked the person on the floor and stamped on him,,may of shoplifted but no need for that,, that staff member should not work there and I wonder would he of done that to someone twice the size of him ,, hope he gets caught by police or someone batters him like he did to this young person”

Helpful Report

Posted 9 months ago

“The worst experience ever at the Lidl… The worst experience ever at the Lidl London E6 6JF. Paid at the self checkout with my debit card by entering my PIN, there was no receipts as there was a fault on their system and I asked for one. Manager named Thushi went to get one, after 10 min he came back and said there is no any payment on the system, he was very rude accusing me of trying to steal groceries without making a payment despite I’m shopping at the same store every Saturday. He and another woman manager told me to get out of the store by calling security. I left without my groceries, without my money and was verbally abused in the front of all shoppers. Now I’m chasing the customer service for the refund because of their faulty system more than 10 weeks. Yesterday I received an email stating that I have got refund on the 23rd of February but I made a payment on the 24th of February that means I was refunded the day before I made a payment! It is ridiculous! I have raised an issue with my bank and have had take this matter further as I was verbally abused in this store and I have been robbed. Awful experience at the store and appalling customer service Date of experience: 24 February 2024”

Helpful Report

Posted 9 months ago

“I’ve had a brilliant experience with Lidl customer service after contacting them with a problem related to my parking fine. They have been swift and helpful and assisted with my problem, which I am grateful for.”

Helpful Report

Posted 9 months ago

Lidl UK is rated 2.6 based on 638 reviews