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Lidl UK Reviews

2.6 Rating 628 Reviews
39 %
of reviewers recommend Lidl UK
Company Reviews Questions Metrics
2.6
Based on 628 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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James Mullins
Verified Reviewer
“1782 store Rotherham, staff are always working hard to provide a great store,high stock levels and great customer service. Bakery is amazing and till responses are good.. Keith especially is awesome!”
Helpful Report
Posted 7 months ago
Anonymous
Verified Reviewer
“Aleksa and Joe the manager at Elstow store, I had a purchase issue and they were simply superb, nothing was to much trouble, they even helped carry out the replacement and were cheerful and polite the whole time - thanks”
Helpful Report
Posted 7 months ago
A Shopper
Verified Reviewer
“Lidi in general is very poorly managed there checkouts are rarely maned the staff are unhelpful The produce is getting worse - the veg has a very short shelf life The minced beef now they have changed the packaging is so badly presented and looks more like dog food - vacuumed packed into cheap bags On the whole it’s not cheap and the carpark - be very careful in there as if you get a parking ticket for whatever reason it’s £150 fine”
Helpful Report
Posted 7 months ago
D
Verified Reviewer
“Just eaten your deluxe lasagna. It was practically inedible and nothing like lasagna as I know it. I don’t know how you can sell something quite so disgusting especially calling it deluxe? Who in your team approves the purchase of this low quality food that damages your company’s image so badly. Suggest they tasta food from Charlie Brigham. Will not return to Lidl until I hear things improve dramatically. You can contact me on 01403 700847. D D that damages yo”
Helpful Report
Posted 7 months ago
Anonymous
Verified Reviewer
“The new store in stoke on trent Lichfield st ,, member of staff, chased shoplifter out of store on to a family estate and pulled the young person to the floor and punched and kicked the person on the floor and stamped on him,,may of shoplifted but no need for that,, that staff member should not work there and I wonder would he of done that to someone twice the size of him ,, hope he gets caught by police or someone batters him like he did to this young person”
Helpful Report
Posted 7 months ago
Rita
Unverified Reviewer
“The worst experience ever at the Lidl… The worst experience ever at the Lidl London E6 6JF. Paid at the self checkout with my debit card by entering my PIN, there was no receipts as there was a fault on their system and I asked for one. Manager named Thushi went to get one, after 10 min he came back and said there is no any payment on the system, he was very rude accusing me of trying to steal groceries without making a payment despite I’m shopping at the same store every Saturday. He and another woman manager told me to get out of the store by calling security. I left without my groceries, without my money and was verbally abused in the front of all shoppers. Now I’m chasing the customer service for the refund because of their faulty system more than 10 weeks. Yesterday I received an email stating that I have got refund on the 23rd of February but I made a payment on the 24th of February that means I was refunded the day before I made a payment! It is ridiculous! I have raised an issue with my bank and have had take this matter further as I was verbally abused in this store and I have been robbed. Awful experience at the store and appalling customer service Date of experience: 24 February 2024”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“I’ve had a brilliant experience with Lidl customer service after contacting them with a problem related to my parking fine. They have been swift and helpful and assisted with my problem, which I am grateful for.”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“Lidl Shift Manager Bogden at Ashford (Surrey) Store is racist. He discriminate against non-white people.”
Helpful Report
Posted 7 months ago
Charlene
Unverified Reviewer
“I have been left absolutely shocked by the poor quality of your nappies I bought a pack of size 4+ for my twins been told they are good quality so thought I’d give them a try Well I have gone though a pack in 2 days as with the smallest amount of urine it’s leaking through the complete nappy and onto my children’s clothes so not only have I had to change my children every 20-30 mins I have also had to use unnecessary electric to wash and dry their clothes cos a outfit change every 20-30mins is not on all because you have such poor quality”
Helpful Report
Posted 7 months ago
Rob
Verified Reviewer
“I have noticed that some prices are higher at the till than marked on the shelf.”
Helpful Report
Posted 8 months ago
Anonymous
Verified Reviewer
“Lidl Oxford, Watlington Road - I wished to squeeze 1L of orange juice, but the 1L empty bottles were missing. I asked if they can refill these, but was told they don't have any. Then I asked the store manager if I could take 2x 500mL for the price of 1L (2x 500mL is more expensive than 1L). He said absolutely not and turned away. The store was not busy, I was there on Monday after 11am. I find this to be bad customer care, and I question if they do not keep 1L bottles intentionally, so people are forced to buy the more expensive version. The orange squeeze machine seems to be in bad condition and not cared about quite often in this store. The bottle holder is broken for quite a few weeks and oranges are not refilled and a bin for cleaning tissue is missing.”
Helpful Report
Posted 8 months ago
Anonymous
Verified Reviewer
“LIDL is no longer worth wasting a journey to do your shopping at. The level of frustration from long queues, broken self service machines and constant stock shortages means you are better off just going to a mainstream supermarket where you can easily get everything in one stop. LIDL did have a compelling argument several years ago, but especially since Covid, improving price and quality competition from other retailers has left them trailing. Farewell LIDL, you tried, but failed. Here's the straw that broke the camel's back, so to speak... In January, I bought a pack of rechargeable AA batteries for use in my cycle lights, but didn't try to use them until February. When I did, I discovered that they were too large and were such a tight fit, that it would be impossible to remove them for recharging, so I rushed back to LIDL and demonstrated the size difference with other batteries from several well known brands. The reason the LIDL batteries are oversized appears to be because they have been dressed up with a glittery paper(?) covering, in order to make them more appealing. In fact, the covering has already started to come off, after trying to fit them in my lights. LIDL agreed that they were larger than the Duracell and other batteries I brought in to demonstrate and agreed that they did not fit into the battery compartment I also brought in to demonstrate, but they were not interested in refunding me, 'Because it was more than 28 days since the sale - and that is the law,' or words to that effect. I explained that they were not applying the Consumer Rights Act 2015 correctly, but they were not interested. For the record, my rights are: 0-30 days: You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 30 days-six months: You must give the retailer one opportunity to repair or replace it before you can claim a refund. Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty. If you'd prefer a repair or replacement in the first 30 days you can ask the retailer, but it cannot refuse to give you a refund. The bottom line is, I will be giving LIDL a wide berth from now on. In any case, as mentioned above, I'm sick of the long queues, broken self service machines and constant stock issues - and unhelpful staff.”
Lidl UK 1 star review on 16th February 2024
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“Halifax road sheffield. Filthy baskets. Bread bags not big enough to get loaf fully in. Therefore loaf hanging out into filthy basket. Will not use this store again.”
Helpful Report
Posted 9 months ago
Lynda
Verified Reviewer
“Customer service is terrible. I'm 60 years old with osteoarthritis. All the staff are rude at cleveleys store. Manager shouted at me for using a basket to take my shopping to my car. I will never step foot in a lidl store again.”
Helpful Report
Posted 9 months ago
Mr Colin Booth
Unverified Reviewer
“When you first open very very good bargains as price has gone up the Covid come prices have gone up except but your products are going down and down noticed I’m just Had mushy peas,. Please keep Shop style mushy peas saving to be up to it was just like water.”
Helpful Report
Posted 9 months ago
L R
Unverified Reviewer
“A couple of days ago, we went shopping at Lidl at Kingswinford, never again. We bought vegetables and fruit, a good 50% of it all, ended up in the bin. I don't think that there was one piece that was not rotten at some part of it. They may well be cheap than Tesco, Sainsburys etc but at least the stuff you buy from these stores are edible.”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“Lidl deluxe chicken and mushroom pie,I expected it to be really nice ,however there was virtually no filling ,it was just sauce ,I counted 1 piece of miniscule chicken and 4 mushrooms,the flavour and the pastry was lovely ,but come on Lidl you can do better !!”
Helpful Report
Posted 10 months ago
Kes
Unverified Reviewer
“Have bad experience with returning faulty cordless pressure washer. Contact customer service been forwarded to T. D. S SERVICES. After they took all details promised replacement been posted and should be in couple of weeks time as its coming from Germany. After two weeks received phone call that they missing address information and can not poste it, was shocked and angry bit as they have all details and should be with me now. I provided anyway agai. Afyer couple of days they contacted saying there is no stock so they offer full refund. And again asked of Bank details. After over other two weeks waiting still no money no product. Would not be buying from lidl abgai electric as its getting worse.”
Helpful Report
Posted 10 months ago
David
Verified Reviewer
“One of the incentives using lidl is the 10% discount on your next shop once you have spent £250.00 in a given month. The problem with this is that the offer expires after 7 days. I have already spent over £250.00 in December, but won't do another major shop until after Christmas, but this offer expires on 24th December. Its just not an incentive, and should apply to my next shop irrespective of when I do it. Most of lidl's other incentives have the same problem.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Your Website is rubbish. There is no way of doing a product search”
Helpful Report
Posted 11 months ago
Lidl UK is rated 2.6 based on 628 reviews
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