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Lidl UK Reviews

2.6 Rating 638 Reviews
39 %
of reviewers recommend Lidl UK
Company Reviews Questions Metrics
2.6
Based on 638 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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Roger Constable
Verified Reviewer
“The Lidl plus rewards scheme is absolute rubbish. My £100 monthly spend wasn’t registered apparently even though I scanned the app each time I shopped. I miss out on my £2 reward voucher which means I will now be shopping elsewhere..... when i queried it then didn’t want to know. Terrible customer service ☹️”
Helpful Report
Posted 4 years ago
Mel Clark
Unverified Reviewer
“First I have to say thank you to the staff at my local shop during this trying time, they are 5 star. I have only given 4 stars as I can't give 4.9 stars. Last week I bought the new thick cut 7 rashers of bacon, no problem with the bacon but there was only 6 rashers. i was going to buy it again today but the pack I picked up had only 5 rashers in it! Are quality control working from home?”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Went to ashington branch today at 10am.There was no sanitiser or wipes outside for the trolleys and hands.Went inside and there were plastic baskets all over the place.No sanitiser or wipes there either.Baskets look as if they have never been cleaned since the day they were put in.On your self bake shelves l have actually witnessed people poking the uncovered bread with their fingers .The hygiene is abysmal at this shop,l dont know how they get away with it.l used to shop there a lot ,but no more.”
Helpful Report
Posted 4 years ago
Mrs Edwards
Unverified Reviewer
“Why is it that Lidls never have enough tills open? You never get served quickly! Today I stood in a queue with a full trolley in front. The CSA waited until she was almost finished with the full trolley before asking for assistance, despite a queue down the aisle. Two customers behind me then got served at the other till before I was served. This is a regular occurrence at the Prestonpans store in East Lothian and quite frankly I think I would rather shop at another local store, even though they have less choice and are a bit more expensive, as this is very frustrating not only for the waiting customers but stressful for the customer being served as they then feel they have to rush. In light of social distancing many customers having to gather at the till should not be happening...it also blocks aisle and makes it difficult for others to pass by and continue with their shopping. I would appreciate if it was a very busy period and all tills were busy but it wasn't and the CSA waited until she had cleared the bulk shop before getting assistance. Are they not allowed to open additional tills unless there are a certain amount of customers waiting (even when there are staff available) or is the system needing to be reviewed and amount of shopping needs to be considered. The CSA should be able to read the situation and get support quicker.”
Helpful Report
Posted 4 years ago
Sandra W
Unverified Reviewer
“Have tried several of the Duc De Coeur range and absolutely gorgeous, wanted to treat ourselves as not going out much and not at all disappointed. Would definitely recommend, Profiteroles, Salmon Quiche, lemon Pud, toasted sandwich, prawns in Thermidor sauce was lush. Have shopped at Lidl for several years and most of what I buy has been very good.”
Helpful Report
Posted 4 years ago
Derrick Willday
Unverified Reviewer
“Fresh veg and meat always look fresh and a must buy. Centre aisle goods always worth a look at. Prices lower than the rest, by far, Lidle is best.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Have tried all other chicken from Lidl that isn’t birds eye and it is inedible. Wet and uncooked and rubbery.”
Lidl UK 1 star review on 18th September 2020
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“New Oscott Store. Filthy floors, shelves and always isles are blocked with stock waiting to be placed on shelves. Empty box rubbish left in isles in front of stock - can not get to shelves Never freshly filled/stocked shelves even at 8am in morning on Fridays or Saturdays the busiest time for weekly shop. Staff don't seem to care. No stock half the time due to the computer type of ordering instead of Manager placing stock order. Trolleys not cleaned. Used to love this store - not any more will be shopping somewhere else in future.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“The Lidl app is not working to get 20% of overall shopping off. Just spent over £70 on weekly grocery shop at Lidl Warrington. Tried to use my Lidl app to get £5 off The cashier said the server is off And you can't get your discount off. So I have contacted the official Lidl customer service number in one of their leaflets, I spent over 40 minutes listening to spam about how good Lidl is on price and customer service. (Well if they would of picked up the phone and spoke to me it would of)! Yet Lidl have huge poster on the side of the shop saying save 20%. Enforcing Use the Lidl app. The Lidl app is off. So your spending more money to get money off. And the Lidl app doesn't work. It's quite a con, it really is.”
Lidl UK 1 star review on 16th September 2020
Helpful Report
Posted 4 years ago
Zoe
Unverified Reviewer
“Lidl cambridge, us the worst lidl i have ever visited. So far 3 times i have been and had to unload my shopping on a belt&leave as the queues are so long, the young inexperienced till operator a young girl that all she could say is that i can't hear you to every customer. This time i stood in the queue n complained to a member of staff about a long queues in this covid time. I will never visit cambridge lidl again i rather go to Huntington or st neots despite the fact that i live in cambridge, i kniw at least another 6 house holds who are doing the same. I have been to lidl in Spain, germany all over uk, Brighton & Eastbourne, never seen a lidl managed so badly n till staff so rude, i mean one of the girls. If could rate it 0 i would.”
Helpful Report
Posted 4 years ago
Christopher Keep
Unverified Reviewer
“Been waiting nearly 4 months now for a some one to get back to me on my compliant ,about my 4in 1 petrol tool . All they say is one of our time is looking into it.Service is rubbish,”
Helpful Report
Posted 4 years ago
Stuart
Unverified Reviewer
“Bought black pudding 4 slices from Lidl in Monmouth, they are the best flavoured black pudding I’ve tried, well worth checking out if you like black pudding”
Helpful Report
Posted 4 years ago
Yvonne Williams
Verified Reviewer
“Went to Lidl Briton Ferry rd yesterday bought some green beans. when I got home I opened them to find them full Of mould and fur. No sell by date on packet anywhere. Had fruit there before and gone off following day. It’s true what they say, but cheap by twice! Won’t be buying my fruit and veg there again.”
Lidl UK 1 star review on 1st September 2020
Helpful Report
Posted 4 years ago
John Brookes
Unverified Reviewer
“I'm a regular customer of lidl , However, I can not understand why they put out spay, and sanitizer for customers to use. And do not appear to arrange for the shopping trolleys to be cleaned . Used Lidl at Pelaw Gateshead to day, all shopping trolleys were filthy. How can you exspect people to put food in to such grime. At the same time when there were only one casher working, trying to deal with a large queue, I had to fetch someone to help out. Please have a word with your staff.”
Helpful Report
Posted 4 years ago
Barbara Spoor
Verified Reviewer
“My Husband and myself went to the Lidl store in Leamington Spa yesterday. As we approached the checkout there were 4 operators on, but 2 were closing. There were 2 ladies at the checkout with large trollies full and at the other checkout it was the same-we had 6 items. My husband asked the chap on checkout 2 if he could put ours through as we only had a few things. He pointed out the open checkouts, which he said he knew, but thought the idea was to get in a shop be served and leave asap (this is only the 4th time we have been in a shop since lockdown). He wasn't having any of it and walked off. We were waiting in a queue having a private conversation about the availability of staff and our checkout operator, Becci, piped up he had to get tills ready for other people to come on at 2pm and that he finished at 4-don't know why we needed to know that. She had no right to comment, but she did. My husband told her he was not concerned about this, was concerned about getting served and getting out of the shop. Her colleague then came to take over the till and she told her as plain as day 'there's an a******* at the end of the queue'. We obviously made it known we were unhappy with being called that and asked for the manager-Jasper-who had been on the till that wouldn't put our shopping through. When we told him a member of staff called my husband an a******* he said had we of talked to him in a friendly manner previously he would have gone out of his way to deal with it. Nothing to do with it, someone working in a shop should keep that kind of opinion to themselves and not say it in front of the customer. Neither one of them said sorry and Jasper was going out of his way to be obstructive. Manager-really? I have reported this to head office in fairness only yesterday after the incident so we will see what happens!”
Helpful Report
Posted 4 years ago
J Horton
Unverified Reviewer
“The state of the freezers was unbelievable, looked like someone had thrown a hand grenade in them, boxes and packets in total disarray. Large empty cages in the aisles, forcing customers to squeeze past, no social distancing possible. A very long wait at the checkout, lengthy queues and only two tills open. What's gone wrong Lidl? It used to be a pleasure shopping there but sadly no longer the case.”
Helpful Report
Posted 4 years ago
Drew
Unverified Reviewer
“Lidl is a good store but your experience all depends on what cashier you get before leaving.There is and old woman you need to try and avoid in the greenwood s.c. store.if you have to buy over three items in this store you better take a calculator with you.cause you will be overcharged for sale items.i would highly recommend not filling a buggey in this store.i get home to much surprise got charged $8.50 for a 1.50 item.actually in this store the cashier can override a price and put in what they choose without the manager.for some ungodly reason this old woman does not like me.i have felt it since they hired her.”
Lidl UK 2 star review on 25th August 2020
Helpful Report
Posted 4 years ago
Philippa
Unverified Reviewer
“We live in Bristol and all stores pretty good. On holiday in Cromer and can’t believe this store. No limit on numbers of customers it was packed. Only 3 checkouts open any queue was horrendous in each ours had 20 in it which meant customers were having to lean over us to get items on shelves it was horrendous”
Helpful Report
Posted 4 years ago
Tina Waller
Unverified Reviewer
“Overcrowded, no customer service. Won't be using store again , moulding bread after 2 days ,and veg unbeatable if not eaten within couple of day also. Checkout is so fast , you feel rushed.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Bought mini oven over year ago stopped working got in touch with customer service Who took details put me thru to germany (english spoken) took some details sent returns lable packet it up ,took it to near by pick up shop for ups it was picked up same day (fri) recived email few days later new one delivered following friday ,cant get better than that.”
Helpful Report
Posted 4 years ago
Lidl UK is rated 2.6 based on 638 reviews
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