Name: Lidl UK
Rating: 2.63

“Ribeye steak and luxury steak chips. We have just had the best steaks ever 😍. So juicy, tender and full of flavour. Will definitely be getting these again from lidls, highly recommended teamed with their luxury chips, some chestnut mushrooms, peppercorn sauce, peas and onion rings. Thanks very much lidl”

Helpful Report

Posted 3 years ago

“This is nothing to do with the staff or store, it's too do with the with your vegetable lasagna, it's like the monster from the black lagoon and you would need to have covid 19 too eat it. Please excuse the sarcasm”

Helpful Report

Posted 3 years ago

“I purchased a Parkside compressor over a year ago. I tested it when I purchased it and it seemed OK. When I went to use it a month or 2 later it was faulty. It turned out to be the electric motor was shot. They put me in touch with tool help. They were very unhelpful. I needed proof of purchase even though lidl knew I purchased it from them on my credit card. That took about a month to sort out. Tool help agreed to send me a replacement compressor. After 3 months no compressor so I contacted them. They apologised and said they'd sort it out. Then about 2 months later a knock at my door and there was a very badly packaged compressor outside my door. When I tried to pick it up the packaging disintegrated. The compressor was damaged probably in transit with the very dodgy packaging. So then I'm left with 2 broken compressors. Customer service tool help no one cared. I wanted my money back. They said they would give me a Voucher for the value of he compressor that can only be spent in the store. I pay money for a compressor that is faulty get messed around for a year, emails phone calls and end up having to lug 2 compressors back to lidl to get a voucher like I cannot impact them in any way. Unbelievable. I took the voucher but only because I felt I had no choice.”

Helpful Report

Posted 3 years ago

“Well..... I was about to tell my horrible story,but after reading other reviews i don't thin there is much more to say... Long story short - Be careful with Lidl unwashed spinach even after you washed it,so you don't feed your kids walnut sized lumps of dirt and mudy sticks.(But that is not what p****d me off) If you need to get InTouch with Lidl customer service don't bother,do something better instead and save your time and nerves.Lidl customer service do not listen and definitely DO NOT read your emails properly ( that's what P****d me off) They can't be bothered.....So as their shop floor staff ....most likely they are not motivated in any way. And part of me feeling sorry for them.... Hear are hard times and many of us are forced to shop in these budget shops.....and they (Lidl) know it.....sp they do not bother to respect us....as they know we will be back anyway.... Let's pray for better times,so we can shop in better shops,and staff can be motivated and bothered to do their job!”

Helpful Report

Posted 3 years ago

“Recently i purchased spinach that turned out full of mud and sticks,ended up ruining family dinner for 2 days.Called and emailed customer service 3 emails,judging by reply they didn't even bother to read them properly. Absolute incompetence”

Helpful Report

Posted 3 years ago

“Ihave shopped at lidls for a number of years, but I will be moving ,not only their indifference to senior citizens without a smart phone who therefore cannot take advantage of any money off offers,but also because Icannot understand why they have to stock the shelves when the shop is open making very difficult to social distance.This should be done out of opening hours”

Helpful Report

Posted 3 years ago

“I don’t have time to write reviews but am so angry not only with the staff in my local store, but after just speaking to a Mgr at cust serv’s & getting nowhere. I’ve called 3 times this week, all 3 staff rude, unhelpful lacking any care. It’s like banging ur head against a brick wall. Most of The staff at my local Lidl’s in Dursley in Gloucestershire I’ve found rude. On one occasion I felt ganged up upon by the duty Mgr & 2 members of staff whilst raising a reasonable question, I cdve done with a security guard. I was left shaking. That Mgr has since left but I experience ongoing rudeness from certain members of staff, one Mgr I avoid asking anything, he is so miserable & I get a sharp response no matter how nice I put a question. This is a question for the Chief executive: Why are so many of Lidl’s in store staff & Customer service staff so rude & miserable with no customer service skills? One female member of staff at the Dursley store sd in earshot of customers, I don’t come to work to keep the customers happy & had a smile being proud of what she sd in no way trying to hide what she sd. I asked another female member of staff, wd u mind placing my groceries, after putting them thru the till straight into the box, which wd make sense, making it quicker & more efficient. This member of staff who has always done it in the past no problem, has changed & become rude, stating, no u do it. A m of staff at another local store, did it no problem, stating it makes sense to put it straight into the box. It seems the Dursley staff (only 1 or 2 are pleasant) are deliberately unhelpful. I wd rather use extra fuel to go to one of the Gloucester stores, than have to face the ongoing unpleasantness I experience at Dursley. I’ve put up with their behaviour for to long, fed up to the back teeth with it, & what I experience from customer services, that I decided to put pen to paper to write to the CEO. When I looked for the CEO’s details, I saw online customer reviews so many experiencing what I have & only giving 1 star. Lidl’s when are u going to get ur act together & do something about this? I also purchased 2 items on 11 Jan, put the receipts carefully in my handbag, it’s a mystery where it’s gone, I cannot find it. I paid by card. Sd to CC’s in law as long as u have proof like a bank statement that’s proof. The packaging shows both are recent Lidl’s only products. Aldi accept a bank statement & date of purchase to trace the itemised receipt. Aldi staff are more customer friendly & accommodating. Despite telling Lidl CC’s I have the bank statement, they say I have to find the receipt which I have searched high & low for but without success. They won’t even give me a credit note, stating even tho it’s obvious it’s a Lidl product, I have to have the receipt. I have shopped regularly at Lidl, but with this kind of appalling service they have lost my custom. I’ll spend my hundreds of £’S at Aldi in future. It’s taken me ages out of time I don’t have to put pen to paper to write this, but I felt Lidl’s & customers need to be aware of what’s going on, particularly that so many appear to be experiencing similarities. Do Lidl’s train their staff?”

Helpful Report

Posted 3 years ago

“New Greek yogurt.. Lidl it's cheap tat. You had a great tasting version, it tasted like Greek yogurt, this replacement is vile cheap and nasty. You new vegetarian product, McCartney pies, vile.. Come on Lidl, I have used you for years, stay cheap yes, don't replace good food with junk. I have thrown the poles, the yogurts, taste cheap nasty.”

Helpful Report

Posted 3 years ago

“Went to Lidl Langley Moor from Crook always felt comfortable in shop lovely helpful staff except Friday 15th Dec husband and I always go in shop together did not know shop had changed to one person shopper till manager I think came up to us in store with other people and couples to talk as loud as he could it was just one person allowed to shop only allowed 50in at a time and would we like to stand outside if other people couldn’t get in because of us . We both felt really embarrassed and humiliated especially as we didn’t know things had changed. If we had known no problem at all with just one of us going in . We are in our 80s and 70s not children”

Helpful Report

Posted 3 years ago

“I swear if I didnt like a Lidl food I would have never stepped in to South Ockendon the store. What are disgusting service. Utterly unprofessional staff but what is more frustrating, the customer services on the phone are deluded and so useless. I can't even express my anger without swearing.”

Helpful Report

Posted 3 years ago

“Shop at Lidl and do not concern yourself about social distancing or wearing a mask, you can enjoy a familly shopping experience as there is no limit on numbers. You can leave with the extra bonus of a Covid Virus, you can even leave yours in the shop in exchange. The staff and a manager told me that it is not their business to control shoppers. 13th June 2021 Orpington”

Helpful Report

Posted 3 years ago

“Avoid visiting Thornton Heath during lockdown as this store is clearly not interested in Covid-19 compliance, no safe distancing maintained, a few people walking around without face masks including staff coming out of store room. Definitely a no go.”

Helpful Report

Posted 3 years ago

“Beware of Lidl 3 year guarantee electrical products. I bought a 2 in 1 vac. manufactured By Hoyer which had a 3 year guarantee, it stopped working after just over a year, i took it to Lidl, was told to contact Hoyer, resulted in finding out that they have a policy of wear and tear which results in most claims being rejected. in my case they say that a lithium ion battery is not covered, i have a golf trolley with the same type of battery, its 3 year guarantee is for the 3 years, these type of batteries are very strong and long lasting and not a wear and tear excuse to get out the Guarantee as Hoyer do.”

Helpful Report

Posted 3 years ago

“I have just been at Lidl in Woodley, it always looks untidy but the staff are always helpful . Looks like it could do with a makeover.”

Helpful Report

Posted 3 years ago

“I don't like the app. I've been shopping for Lidls for years and I've had more discounts in the vouchers in the back of the magazines they give out in store, normally at £5 off every £25 shop. The app only offers £2 off a shop of you spend £100 at a time is a little pathetic and what I noticed is that it disappears after a certain time. I have recent started shopping in Tescos again because they have given me more value with the club card over the Christmas and New Year Period than Lidl have.”

Helpful Report

Posted 3 years ago

“I bought the Lidl Silver slate turkey for our Christmas meal. I can honestly say it was the best turkey we have ever had from anywhere. So much meat on it and moist too, it was worth paying a bit more for such a fabulous product. Also thanks so much for the Lidl Plus card - just brilliant. Well done Lidl.”

Helpful Report

Posted 3 years ago

“Got my first £2 voucher with the Lidl Plus app, but it disappeared after only a couple of days. Emailed Lidl and they asked for a load more details, which I sent and voucher was reinstated though I didn't get any apology or explanation as to what had happened. I now had 2 x £2 vouchers and a £1 scratchcard "win" on the Ap. Bought about £50 of shopping and the App didn't work....apparently it was my network provider (please note here that Aldi have internet instore). As all three vouchers were due to run out and I was passing lidl the next day I "popped in" to spend my vouchers, picked up 4 x £1.25 bottles of beer, queued to make the purchase, explained what had happened the previous day and that I just wanted to use the vouchers before they expired. Shop assistant said "Well for a start you cant use them on alcohol" (regardless of the fact that I had done a shop the previous day and still had the receipt with me). Determined to use my £5 I then went and picked up some pet supplies, queued again at a different till and tried to activate the vouchers, which I couldn't do. "you can only use one voucher per shop" I was told "Ahah" says I, "I will split my shop and make three separate purchases". "Yes you can do that but it might be a bit complicated, so I will get someone else to help you" So the saga came to an end and I eventually managed to use my vouchers, but what kind of "Loyalty Scheme" gives you the run around like this....all for the sake of a couple of quid? It's like Lidl, don't want you to use it. Note to Lidl...If you are going to have a "Customer Loyalty" scheme then at least make sure it is not difficult to use and that the customers aren't embarrassed by your store staff when they do try to use it. I am lucky, where I live the Lidl is only a couple of hundred metres from Aldi, so I think I know where I'll be doing the bulk of my shopping from now on, and judging by the pre-Christmas footfall in each shop I am not alone in my decision.”

Helpful Report

Posted 3 years ago

“Got my first £2 voucher with the Lidl Plus app, but it disappeared after only a couple of days. Emailed Lidl and they asked for a load more details, which I sent and voucher was reinstated though I didn't get any apology or explanation as to what had happened. I now had 2 x £2 vouchers and a £1 scratchcard "win" on the Ap. Bought about £50 of shopping and the App didn't work....apparently it was my network provider (please note here that Aldi have internet instore). As all three vouchers were due to run out and I was passing lidl the next day I "popped in" to spend my vouchers, picked up 4 x £1.25 bottles of beer, queued to make the purchase, explained what had happened the previous day and that I just wanted to use the vouchers before they expired. Shop assistant said "Well for a start you cant use them on alcohol" (regardless of the fact that I had done a shop the previous day and still had the receipt with me). Determined to use my £5 I then went and picked up some pet supplies, queued again at a different till and tried to activate the vouchers, which I couldn't do. "you can only use one voucher per shop" I was told "Ahah" says I, "I will split my shop and make three separate purchases". "Yes you can do that but it might be a bit complicated, so I will get someone else to help you" So the saga came to an end and I eventually managed to use my vouchers, but what kind of "Loyalty Scheme" gives you the run around like this....all for the sake of a couple of quid? It's like Lidl, don't want you to use it. Note to Lidl...If you are going to have a "Customer Loyalty" scheme then at least make sure it is not difficult to use and that the customers aren't embarrassed by your store staff when they do try to use it. I am lucky, where I live the Lidl is only a couple of hundred metres from Aldi, so I think I know where I'll be doing the bulk of my shopping from now on, and judging by the pre-Christmas footfall in each shop I am not alone in my decision.”

Helpful Report

Posted 3 years ago

“Got my first £2 voucher with the Lidl Plus app, but it disappeared after only a couple of days. Emailed Lidl and they asked for a load more details, which I sent and voucher was reinstated though I didn't get any apology or explanation as to what had happened. I now had 2 x £2 vouchers and a £1 scratchcard "win" on the Ap. Bought about £50 of shopping and the App didn't work....apparently it was my network provider (please note here that Aldi have internet instore). As all three vouchers were due to run out and I was passing lidl the next day I "popped in" to spend my vouchers, picked up 4 x £1.25 bottles of beer, queued to make the purchase, explained what had happened the previous day and that I just wanted to use the vouchers before they expired. Shop assistant said "Well for a start you cant use them on alcohol" (regardless of the fact that I had done a shop the previous day and still had the receipt with me). Determined to use my £5 I then went and picked up some pet supplies, queued again at a different till and tried to activate the vouchers, which I couldn't do. "you can only use one voucher per shop" I was told "Ahah" says I, "I will split my shop and make three separate purchases". "Yes you can do that but it might be a bit complicated, so I will get someone else to help you" So the saga came to an end and I eventually managed to use my vouchers, but what kind of "Loyalty Scheme" gives you the run around like this....all for the sake of a couple of quid? It's like Lidl, don't want you to use it. Note to Lidl...If you are going to have a "Customer Loyalty" scheme then at least make sure it is not difficult to use and that the customers aren't embarrassed by your store staff when they do try to use it. I am lucky, where I live the Lidl is only a couple of hundred metres from Aldi, so I think I know where I'll be doing the bulk of my shopping from now on, and judging by the pre-Christmas footfall in each shop I am not alone in my decision.”

Helpful Report

Posted 3 years ago

“Lidl Plus is Useless. Had a two pound voucher on my Lidl Plus which disappeared after about 24 hrs. Emailed them and had to send a load more details, eventually £2 voucher was reinstated, but no word or explanation from Lidl. Then I got another £2 voucher and a £1 Scratchcard, took them all into store did about £50 of shopping and tried to redeem them....didn't work - I was told it was my network provider! As there was only a few days left on the vouchers I was passing lidl the next day, so went in to spend my £5 voucher, picked up 4 x bottles of beer at £1.25, and thought that would do nicely, queued at the till and was told "for a start you can't spend vouchers on alcohol" (regardless of the fact that I had purchased £50 of groceries the previous day and still had the receipt). Determined to spend my £5 I then went and bought just over £5 of dog treats, but alas when I got them to the till and tried to "activate" my vouchers I was told that each voucher had to be spent on an individual shop! "Ahah!" says I, "I will split my shop and make 3 purchases"..."Well yes, that's ok, but it might be complicated so I'll get someone else to deal with you" Finally got sorted but from start to finish the whole process has been a nightmare, luckily for me Aldi is only a couple of hundred yards from Lidl, think I will be shopping there more in future, and judging by the pre-christmas shoppers in each store I think I'm am not the only one feeling that way. Note to Lidl...if you are going to run some kind of customer loyalty scheme you won't get customer loyalty by making the scheme so difficult to use that it puts customers off...and certainly don't put customers in a position where they are embarrassed by your shop staff when trying to use the scheme!”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

Lidl UK Reviews