Lidl UK Reviews

Name: Lidl UK
Rating: 2.59

2.6 Rating 655 Reviews

38 %

of reviewers recommend Lidl UK

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Metrics

2.6

Based on 655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Lidl UK 2 star review on 15th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New Oscott Store. Filthy floors, shelves and always isles are blocked with stock waiting to be placed on shelves. Empty box rubbish left in isles in front of stock - can not get to shelves Never freshly filled/stocked shelves even at 8am in morning on Fridays or Saturdays the busiest time for weekly shop. Staff don't seem to care. No stock half the time due to the computer type of ordering instead of Manager placing stock order. Trolleys not cleaned. Used to love this store - not any more will be shopping somewhere else in future.”

Helpful Report

Posted 4 years ago

“The Lidl app is not working to get 20% of overall shopping off. Just spent over £70 on weekly grocery shop at Lidl Warrington. Tried to use my Lidl app to get £5 off The cashier said the server is off And you can't get your discount off. So I have contacted the official Lidl customer service number in one of their leaflets, I spent over 40 minutes listening to spam about how good Lidl is on price and customer service. (Well if they would of picked up the phone and spoke to me it would of)! Yet Lidl have huge poster on the side of the shop saying save 20%. Enforcing Use the Lidl app. The Lidl app is off. So your spending more money to get money off. And the Lidl app doesn't work. It's quite a con, it really is.”

Lidl UK 1 star review on 16th September 2020

Helpful Report

Posted 4 years ago

“Lidl cambridge, us the worst lidl i have ever visited. So far 3 times i have been and had to unload my shopping on a belt&leave as the queues are so long, the young inexperienced till operator a young girl that all she could say is that i can't hear you to every customer. This time i stood in the queue n complained to a member of staff about a long queues in this covid time. I will never visit cambridge lidl again i rather go to Huntington or st neots despite the fact that i live in cambridge, i kniw at least another 6 house holds who are doing the same. I have been to lidl in Spain, germany all over uk, Brighton & Eastbourne, never seen a lidl managed so badly n till staff so rude, i mean one of the girls. If could rate it 0 i would.”

Helpful Report

Posted 4 years ago

“Been waiting nearly 4 months now for a some one to get back to me on my compliant ,about my 4in 1 petrol tool . All they say is one of our time is looking into it.Service is rubbish,”

Helpful Report

Posted 4 years ago

“Bought black pudding 4 slices from Lidl in Monmouth, they are the best flavoured black pudding I’ve tried, well worth checking out if you like black pudding”

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Posted 4 years ago

“Went to Lidl Briton Ferry rd yesterday bought some green beans. when I got home I opened them to find them full Of mould and fur. No sell by date on packet anywhere. Had fruit there before and gone off following day. It’s true what they say, but cheap by twice! Won’t be buying my fruit and veg there again.”

Lidl UK 1 star review on 1st September 2020

Helpful Report

Posted 4 years ago

“I'm a regular customer of lidl , However, I can not understand why they put out spay, and sanitizer for customers to use. And do not appear to arrange for the shopping trolleys to be cleaned . Used Lidl at Pelaw Gateshead to day, all shopping trolleys were filthy. How can you exspect people to put food in to such grime. At the same time when there were only one casher working, trying to deal with a large queue, I had to fetch someone to help out. Please have a word with your staff.”

Helpful Report

Posted 4 years ago

“My Husband and myself went to the Lidl store in Leamington Spa yesterday. As we approached the checkout there were 4 operators on, but 2 were closing. There were 2 ladies at the checkout with large trollies full and at the other checkout it was the same-we had 6 items. My husband asked the chap on checkout 2 if he could put ours through as we only had a few things. He pointed out the open checkouts, which he said he knew, but thought the idea was to get in a shop be served and leave asap (this is only the 4th time we have been in a shop since lockdown). He wasn't having any of it and walked off. We were waiting in a queue having a private conversation about the availability of staff and our checkout operator, Becci, piped up he had to get tills ready for other people to come on at 2pm and that he finished at 4-don't know why we needed to know that. She had no right to comment, but she did. My husband told her he was not concerned about this, was concerned about getting served and getting out of the shop. Her colleague then came to take over the till and she told her as plain as day 'there's an a******* at the end of the queue'. We obviously made it known we were unhappy with being called that and asked for the manager-Jasper-who had been on the till that wouldn't put our shopping through. When we told him a member of staff called my husband an a******* he said had we of talked to him in a friendly manner previously he would have gone out of his way to deal with it. Nothing to do with it, someone working in a shop should keep that kind of opinion to themselves and not say it in front of the customer. Neither one of them said sorry and Jasper was going out of his way to be obstructive. Manager-really? I have reported this to head office in fairness only yesterday after the incident so we will see what happens!”

Helpful Report

Posted 4 years ago

“The state of the freezers was unbelievable, looked like someone had thrown a hand grenade in them, boxes and packets in total disarray. Large empty cages in the aisles, forcing customers to squeeze past, no social distancing possible. A very long wait at the checkout, lengthy queues and only two tills open. What's gone wrong Lidl? It used to be a pleasure shopping there but sadly no longer the case.”

Helpful Report

Posted 4 years ago

“Lidl is a good store but your experience all depends on what cashier you get before leaving.There is and old woman you need to try and avoid in the greenwood s.c. store.if you have to buy over three items in this store you better take a calculator with you.cause you will be overcharged for sale items.i would highly recommend not filling a buggey in this store.i get home to much surprise got charged $8.50 for a 1.50 item.actually in this store the cashier can override a price and put in what they choose without the manager.for some ungodly reason this old woman does not like me.i have felt it since they hired her.”

Lidl UK 2 star review on 25th August 2020

Helpful Report

Posted 4 years ago

“We live in Bristol and all stores pretty good. On holiday in Cromer and can’t believe this store. No limit on numbers of customers it was packed. Only 3 checkouts open any queue was horrendous in each ours had 20 in it which meant customers were having to lean over us to get items on shelves it was horrendous”

Helpful Report

Posted 4 years ago

“Overcrowded, no customer service. Won't be using store again , moulding bread after 2 days ,and veg unbeatable if not eaten within couple of day also. Checkout is so fast , you feel rushed.”

Helpful Report

Posted 4 years ago

“Bought mini oven over year ago stopped working got in touch with customer service Who took details put me thru to germany (english spoken) took some details sent returns lable packet it up ,took it to near by pick up shop for ups it was picked up same day (fri) recived email few days later new one delivered following friday ,cant get better than that.”

Helpful Report

Posted 4 years ago

“1st time out with husband after being isolated for 4 months ,New Lidl store in Fulwell lovely bright clean store ,to many customers in store one customer even touched me to ask me to move out the way to get to shelf,as a deaf customer wearing a mask as well I got really stressed out husband calmed me down in the end .Then when we got to the till we were not even acknowledged by the cashier he just threw the food to the other end .When it came to payment he just threw that at me as well 😡 so I just stood their trying to make eye contact ,I’m not usually not one to complain but I work for another well known supermarket and if I did this I would be sacked on the spot.”

Helpful Report

Posted 4 years ago

“Whilst I appreciate this is a stressful time for Supermarket Workers (& The Customer too!) I do not appreciate being yelled at on till no 2 Braintree Store Sat 25th July around half past eleven to bring the basket with me! No PLEASE was added on to the end of that. For a first time visitor since before lockdown I did not know the procedure. I did have to mention to the cashier her manners she said she did say please. I DO NOT think so! We are all in this together at these uncertain times. Just please remember manners go a long way, when you are serving the general public! Thank you.”

Helpful Report

Posted 4 years ago

“Had a visit to Lidl Baljaffrey tonight. The moment I walked in I noticed a member of staff sweeping the floor at the fruit section. I headed straight for the margarine section at the diagonal rear of the store. As I was ready to choose which margarine to get I became aware of the same member of staff bumping my feet with her brush. At this I stood back and let her get by. The next thing she was hitting my feet with the brush from the other side. I told her “the word is usually excuse me”. At this point she takes umbrage to my comment and threatens to bar me for my attitude. I asked what her issue was and she admitted she was suffering from anxiety and the store was closing. Effectively this woman was harassing me so she could shut the shop and go home. I ask for the store Manager only to be told “it’s me”. I was asked to remove my mask so she could identify me and she shouted at me that I was now barred. She demanded the return of the tub of margarine I had in my hand which I duly did. She escorted me toward the door but before we got there I was able to ask a young male member of staff if there was someone in a more senior position in the store to which he replied “no, it’s her”. As I headed to the door I attempted to get a photo of her as she had refused to give her name so I could attach it to my complaint. Unfortunately the camera failed. She shouted to me that there was CCTV evidence to back up her claim that I was abusive to her. Honestly I have never seen such a display from a store member of staff in my 53 years. I have the name of the Area Manager and as soon as I can identify this person I will put in my complaint. I have no wish for anyone to lose their job but seriously this woman needs educated in customer service. If this is how a Lidl Manager speaks to a customer I can only feel sorry for any staff who have to share a shift with her. This person is a bully and is putting the great reputation of Lidl in Bearsden at risk.”

Helpful Report

Posted 4 years ago

“What's the point in posting big on lidl pamphlet through the door on the 22st july only to look through it to see £5 of £25 spent to further read that the offer runs out on the 20th of july the above date for getting pamphlet through my door should be 21st”

Helpful Report

Posted 4 years ago

“Excellent value for money, no silly queuing outside, food quality spot on, staff friendly and helpful.”

Helpful Report

Posted 4 years ago

“Helpful friendly staff in Dalry !Well organised store!Super value!”

Helpful Report

Posted 4 years ago

“Fruit bad staff not trained to talk to people after reading reviews on line I see I'm not alone no refund the power of Facebook and the Web will be the fall of the chain group”

Helpful Report

Posted 4 years ago

Lidl UK is rated 2.6 based on 655 reviews