Name: Lidl UK
Rating: 2.63

“I visited Lidl in Chepstow on 16th June 2020 during the Pandemic. I was very disappointed that there was no staff member disinfecting trolleys or baskets. Also there was no arrows marking on the floor to guide customers to social distancing, no staff members controlling social distancing, Customers were mingling together in a very unsafe way. Very few customers and staff had masks on (I did have a mask). I felt very vulnerable and uncomfortable. The Corona virus has not gone and people are still being infected and dying. I will not be shopping in Lidl again.”

Helpful Report

Posted 4 years ago

“How greedy can a company be charging for water melons by weight! greed, greed greed, its difficult enough to find a ripe melon how awful of lidle”

Helpful Report

Posted 4 years ago

“COMPLAINT ABOUT LIDL'S 'PC' ANTI-MALE / ANTI-'WHITE' COMPLAINTS PROTOCOL / POLICY -- THE 'IT'S ANYTHING ANYBODY SAYS IT IS' IDIOTIC MALICIOUS NONSENSE. Lidl (LIDL GB) has been stonewalling my complaint since I sent it on April 19. I had been admonished by a store manager, who had summoned me to his office after (on my previous visit to the store) a till worker had made a transparently empty, indeed inadmissible obviously groundless complaint (nonsensical, or frivolous, or malicious) against me. I had what was agreed to have been a friendly brief chat with a (fellow ‘white’) till worker, to whom I expressed sympathy with workers being exposed to COVID-19, mentioning I possessed risk factors and that ethnic minorities also were now found to be at risk. This the till worker, behind my back, later deemed ‘racist’! My behaviour had been in all respects impeccable. The till worker apparently is either some sort of extreme-political nut, had either willfully or somehow inadvertently misinterpreted, or was himself anti-male ‘sexist’ and/or ageist, and/or ‘racist -- either anti-’white’, or possibly anti-ethnic minority -- as I have an unusually dark skin for a local ‘white’. The manager voiced the usual ‘it’s anything anyone says it is’ baloney (the so-called ‘Macpherson’ principle re discrimination / harassment), which is not subject to any test of reasonableness by definition: any defence can be rebuffed as ‘case proved’ from the very outset, and if not upheld the complainant could cite that the complaint had been facilitated or actively encouraged by company policy under false pretenses. So I challenged Lidl GB Head Office on the basis of its complaints policy. They repeatedly refused to divulge what it is, nor how they dealt with my complaint, and deem the case closed. It is not. Lidl owes me an apology and an explanation -- and an undertaking to review policy and get rid of any adherence to ‘Macpherson’. Going straight to chastisement before asking my side is fundamentally against any sort of due process in any processing of complaints. The very basis of law is establishing facts and then applying some standard of proof. I contend Lidl’s policy re complaints would not withstand legal challenge. Furthermore, given the basis of ‘Macpherson’ in ‘identity politics’ (/‘PC’) in political Left backlash against ordinary people, specifically ‘the workers’, deemed male, ‘white’ and heterosexual (pique for us all not buying Marxist bull), then Lidl’s behaviour is itself directly ‘sexist’ and ‘racist’ towards me. I have received several recorded-delivery stonewalling replies but still no answer. I will persist.”

Helpful Report

Posted 4 years ago

“I have been a chef for 28 years and always anti oven chips ,then I tried the triple cooked chips in beef dripping .wow what can I say .they crisp up amazingly in the oven light and fluffy in the middle and more importantly so much more healthy. If you take the time to read this please try them .”

Helpful Report

Posted 4 years ago

“Just the best.”

Helpful Report

Posted 4 years ago

“If your shop is going to have promotion items to get people to shop there then at least have more than 1 of that item delivered to your store. I waited for an hour for the shop to open knowing that there may not be many of the item I wanted, but 1 in store was a joke.”

Helpful Report

Posted 4 years ago

“absolute useless staff thought the women staff would have a bit more consideration just been told i can only visit the store once per day but have been in store in past month 3 times a day on occasions total rubbish they make the rules up as to suit themselves as like the company i used to work for also more importantly abused a disabled young lady as i hear not on at all way out of order total disgrace need to go back down to foljambe road also i know this virus is bad but these set of clowns are taking this too far good riddance lidl without being too funny its like trying to get into a nightclub and the so called bouncers on the door are just been plain stupid and arrogant as per usual hope they get new management soon absolutely useless staff they all want sacking staff at this store needing taking down a peg or two would urge other shoppers not to shop here just something else to add found out they lie too they said i jumped the queue but there was nobody in the queue when i got to the door the power has gone to their heads and not in a good way very bad store this is a review for the Chatsworth Road Chesterfield store”

Helpful Report

Posted 4 years ago

“absolute useless staff thought the women staff would have a bit more consideration just been told i can only visit the store once per day but have been in store in past month 3 times a day on occasions total rubbish they make the rules up as to suit themselves as like the company i used to work for also more importantly abused a disabled young lady as i hear not on at all way out of order total disgrace need to go back down to foljambe road also i know this virus is bad but these set of clowns are taking this too far good riddance lidl without being too funny its like trying to get into a nightclub and the so called bouncers on the door are just been plain stupid and arrogant as per usual hope they get new management soon absolutely useless staff they all want sacking staff at this store needing taking down a peg or two would urge other shoppers not to shop here just something else to add found out they lie too they said i jumped the queue but there was nobody in the queue when i got to the door the power has gone to their heads and not in a good way very bad store this is a review for the Chatsworth Road Chesterfield store”

Helpful Report

Posted 4 years ago

“Possible Sick Employee at Alness Scotland Lidl Store 02/6/20 I was in your Alness Branch store: Dalmore Rd, Alness IV17 0UY between 08:45 and perhaps 09:00 this morning 2/6/20. One of the employees, a thin brunette woman with long light brown hair in a bunch at the back of her head,mid thirties to early forties (?) walked from the till, part way down the frozen food isle, sneezing several times directly into her hand then proceeded to go to a large freezer case and unload items into the freezer section!!! Someone called from the till indicating they were ready to check out, she turned and went to check the person out at the till, NEVER EVER washing her hands, not using any sort of gel, she didn't have on gloves, which I know isn't mandatory, but this is the very reason covid 19 is running rampant! The employee needs to be tested, educated, and perhaps let go, it totally unacceptable behaviour in this day and age! I left my shopping and went elsewhere. Appalling, totally appalling. Shame on her for taking the health of others into her own hands literally, if she acts this way during a pandemic, I shudder to think how she behaves when there isn't a killer virus on the loose!”

Helpful Report

Posted 4 years ago

“There is much to say about lidl, and definitely the costumer service is one of the most problematic, (constant issues). I don't remember the exact day, but I know was wen they recall un item, humus, the recall was about a potential bacterial (salmonella) if I recall writh. I bought the item about 3 days earlier, as I'm going to the fridge shelf, I realaize the the item I bought was recall, unfortunately I eat the humus the night before, and I wasn't feeling well, as wen I got up I have a very apset stomach included (diorrea) so I aprotch some from lidl and ask to have more information about the recall as I wasn't feeling well, the lidl worker, replay to me maybe you got something else! I was really upset,and I tall her that was rude to dissent a costumer problem, so I asked her to call the manager, so this individual came to speak with me, this guys was even dissent of my issues, I said I'm not feeling well since yesterday, as I eat the recall humus, he's replay was I can help you ser, there is a number that you can call on the recall paper, just to let you know that the so called recall paper at the shelf was 14cmx18cm I'm not exactly sure the size but was small, small inuff to pass by and not see it, anyway, then i was try to tell him that's u should track people, as many payments are made with bank cards, I became abrupt with me, telling me that there was only one case off salmonellabut they still recall the item, and himself and his family have eaten the humus and nobody has been ill, he's such a lier, as a main manager he new about the recall a lot earlier, so if I true he is put his family at risk I don't believe that, was not compassion or understanding any emotion, I been a loyal customer for 20 years but now I'm becoming unhappy, experience in lidl orrible at well street lidl Hackney.”

Helpful Report

Posted 4 years ago

“When you decide to purchase tools from Lidl ignore the 3 year warranty promise. By all means buy them but be prepared for the statutory 12 months warranty. Lidl will put you in telephone contact with the manufactures agent who you will find unhelpful and on the edge of rude. By the time three years comes around the product is likely to be discontinued and that’s the end of the conversation. When I pressed for a better conclusion I was told to have a nice day and the phone abruptly put down. Lidl’s own customer service dept will read part of what you communicate and their bit part reply would fail a junior school test. Lidl’s in-house training to the customer service team seems to be to frustrate the customer to the point where they just give up and go away. I wonder if this will be a successful long term strategy”

Helpful Report

Posted 4 years ago

“Please beware when you buying tools from lidl. It's good thing when warranty still valid. But after it expire they (Lidl )and third part company they work with don't whant to help you . Simply I bought table saw and after 3years 4 months its broke down after hardly using. So I I trying to get lidl and they partner Grizzly, who actually supply tools for them to help me to buy a part I need. NO CHANCE. only they could say its SORRY. So scrap tools and more important services bad as well.”

Helpful Report

Posted 4 years ago

“New Lidl South Road Twickenham. No control at all with social distancing. Too many people in store. Plus staff with new stock in the middle off already cramped pack isles. Staff are rude and don't care, work at local hosp and few of us have complained. But I suppose taking money is more important. If your Whitton branch can do it surely new branch that opened during Covid should be up to speed. Shame because I was going to use this more than popping into Tesco. Unsafe horrible”

Helpful Report

Posted 4 years ago

“BEWARE OF LIDL.. I returned some goods together with receipt was treated as a shoplifter..they confiscated my property would NOT listen to me and called police...customer service ...zero...zero not help whatsoever.. in fact even more rude...and now am treated like a criminal..appalling”

Helpful Report

Posted 4 years ago

“NO PPE at this time of covid-19:trolleys weren't being sanitised like other supermarkets:no masks worn by staff or gloves:there are screens in place & 1 out 1 in policy:only limited customers in store at a time:but what's the point of that if store trolleys not cleaned: In Ely:cowbridge rd store:bought potatoes they were rotten and black inside:had to bin 2 bags”

Helpful Report

Posted 4 years ago

“Last Wednesday I visited Lidl at Harold Wood. I purchased a beef roasting joint costing £8.69. On preparing lunch Sunday for three, the joint looked really nice when cooked. However, on trying to eat the beef it was inedible, it was like chewing shoe leather and we all said the same. Lidl' sell this as a roasting joint but it comes from the rump and has much sinu. Why don't Lid'l sell better roasting beef like Topside and not Top Rump. Had to throw away a plate of beef left over.”

Helpful Report

Posted 4 years ago

“Visited the Lidl Store in Harold Hill yesterday. Distancing measures were in place before you entered the store but my main complaint is that they are allowing too many people inside to shop and the isles are not large enough to avoid other people. It would be better to let in say 6 people at any one time as they will move around quicker abd let more in when others leave. It was very uncomfortable shopping with too many in the Store. Lidl should take the distancing more seriously in this Store! Also the sanitising dispenser was not working properly.”

Helpful Report

Posted 4 years ago

“I really believe in supporting British/English companies, but this German company takes some beating. As a 74 year old living on a pension, price and quality are very important to me. They also only sell British meat and dairy products and source many items from UK growers and food processors. Quick checkout and friendly staff, make me a fan.”

Helpful Report

Posted 4 years ago

“Very stupid rules when you go shopping in lidl and Aldi with your wife not let you in one person at the time but in Asda Tesco and other supermarket you can go with many people you want is that from the government of they're own stupid rules well you live together with your wife does it matter ???”

Helpful Report

Posted 4 years ago

“I just been to lidl Acre line, Brixton around 4pm on Friday 3 April, I'am tear. At this time we are all under stress at the self check out till the till stop scanning? I call for assistance, Assistant came and taught he was good time to insult me. I just asked if he could help so I can carry on scan, He came already opset, He came right next to me, I move away to let him sort the till suddenly out of the blue the Assistant start shouting saying get out of the store you are*** I am not going to repeat the insulting words he said, I was in chock to hear this even the people on the other tills were chocked and rebuked him. Like that was not enough the Assistant took my shopping bag as it was still in the till and almost threw at me as I was there standing in chock. I will never again shop in Lidl ever again, Lidl is the place where the staff think is Ok to abuse Customers. Never again.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

Lidl UK Reviews