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Lidl UK Reviews

2.6 Rating 638 Reviews
39 %
of reviewers recommend Lidl UK
2.6
Based on 638 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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1st time out with husband after being isolated for 4 months ,New Lidl store in Fulwell lovely bright clean store ,to many customers in store one customer even touched me to ask me to move out the way to get to shelf,as a deaf customer wearing a mask as well I got really stressed out husband calmed me down in the end .Then when we got to the till we were not even acknowledged by the cashier he just threw the food to the other end .When it came to payment he just threw that at me as well 😡 so I just stood their trying to make eye contact ,I’m not usually not one to complain but I work for another well known supermarket and if I did this I would be sacked on the spot.
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Posted 4 years ago
Whilst I appreciate this is a stressful time for Supermarket Workers (& The Customer too!) I do not appreciate being yelled at on till no 2 Braintree Store Sat 25th July around half past eleven to bring the basket with me! No PLEASE was added on to the end of that. For a first time visitor since before lockdown I did not know the procedure. I did have to mention to the cashier her manners she said she did say please. I DO NOT think so! We are all in this together at these uncertain times. Just please remember manners go a long way, when you are serving the general public! Thank you.
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Posted 4 years ago
Had a visit to Lidl Baljaffrey tonight. The moment I walked in I noticed a member of staff sweeping the floor at the fruit section. I headed straight for the margarine section at the diagonal rear of the store. As I was ready to choose which margarine to get I became aware of the same member of staff bumping my feet with her brush. At this I stood back and let her get by. The next thing she was hitting my feet with the brush from the other side. I told her “the word is usually excuse me”. At this point she takes umbrage to my comment and threatens to bar me for my attitude. I asked what her issue was and she admitted she was suffering from anxiety and the store was closing. Effectively this woman was harassing me so she could shut the shop and go home. I ask for the store Manager only to be told “it’s me”. I was asked to remove my mask so she could identify me and she shouted at me that I was now barred. She demanded the return of the tub of margarine I had in my hand which I duly did. She escorted me toward the door but before we got there I was able to ask a young male member of staff if there was someone in a more senior position in the store to which he replied “no, it’s her”. As I headed to the door I attempted to get a photo of her as she had refused to give her name so I could attach it to my complaint. Unfortunately the camera failed. She shouted to me that there was CCTV evidence to back up her claim that I was abusive to her. Honestly I have never seen such a display from a store member of staff in my 53 years. I have the name of the Area Manager and as soon as I can identify this person I will put in my complaint. I have no wish for anyone to lose their job but seriously this woman needs educated in customer service. If this is how a Lidl Manager speaks to a customer I can only feel sorry for any staff who have to share a shift with her. This person is a bully and is putting the great reputation of Lidl in Bearsden at risk.
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Posted 4 years ago
What's the point in posting big on lidl pamphlet through the door on the 22st july only to look through it to see ÂŁ5 of ÂŁ25 spent to further read that the offer runs out on the 20th of july the above date for getting pamphlet through my door should be 21st
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Posted 4 years ago
Excellent value for money, no silly queuing outside, food quality spot on, staff friendly and helpful.
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Posted 4 years ago
Helpful friendly staff in Dalry !Well organised store!Super value!
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Posted 4 years ago
Fruit bad staff not trained to talk to people after reading reviews on line I see I'm not alone no refund the power of Facebook and the Web will be the fall of the chain group
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Posted 4 years ago
I went into the greyhound estate Southend-on-Sea branch this evening at just after 9 pm. There were no wipes in the dispenser bucket Outside the store to take in with me to clean a basket. I immediately told a member of staff expecting her to deal with it and get the empty container replaced. Her answer was that she would get someone to do it in a minute. I left the store at around 9.30 and looked to see if it had been done. Surprise surprise NO, the empty container was still there. NICE TO SEE LIDL ARE TAKING THE SAFETY OF THEIR CUSTOMERS SERIOUSLY, NOT!!! Given the current situation I find this absolutely APPALLING. I won’t be shopping there again anytime in the near future.
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Posted 4 years ago
I've visited lidl in Chester twice in the last two weeks, there was nobody on the door limiting how many people go in store, no hand sanitiser. They should definitely have hand sanitiser for people to use.i love the shop and the staff are very nice but needs to be run a little better.
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Posted 4 years ago
I shop once a week at lidl ,I find the staff are very friendly and always helpful. The store is clean and tidy and I know where everything is.
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Posted 4 years ago
Went to Lidl on a Thursday afternoon to do my weekly shopping. Noticed some fruit + veg on shelf was turning brown already, so avoided these items. However, we did buy a few fruit and veg items that looked better, but by Sunday lunchtime the veg was rotten! When the potatoes were taken out of the bag, fingers went straight through them and the smell was vile 🤮🤮 These went straight in the bin along with some green beans which we had bought which had already gone brown. We also bought a pineapple which was supposed to be for our dessert on Sunday, but surprise surprise, when we cut into it the pineapple was also brown and gone off!! Disgusting quality of food from Lidl. Also noticed there was a microwavable burger which was 4 days out of date!! Lidl need to get their act together! Feel like I might as well have thrown my money out into the street!!
Lidl UK 1 star review on 22nd June 2020 Lidl UK 1 star review on 22nd June 2020 Lidl UK 1 star review on 22nd June 2020
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Posted 4 years ago
I visited Lidl at Baljaffray precinct Bearsden Glasgow on Friday 19 th June Around 11 am . I was horrified at just how filthy their trolley’s were. On cleaning my trolley with the provided spray sanitizer I could not believe just how filthy the trolley handle was . There were dead leaves In the trolley. I spent ages cleaning it. The hand sanitizer had some in it but very little and I could not get the pump to work. They had no staff member at the door checking how many customers went in. They had a sign telling you customers have to report when the hand sanitizer and spray were empty. Really is this our job? I was appalled at how bad this was. Surly your company should take some responsibility . Every other supermarket does. I have never shopped in a store this bad especially when we all want to feel safe and clean during this coronavirus outbreak. On reaching the checkout. I reported my experience to a member of staff. He didn’t say much but he clearly did report it to a manager as when I put my shopping in my car and returned the trolley I was met by a member of your staff who I assumed was the manager. He asked if I was the person who complained and I said I was. Before I could say anything he picked up the spray sprayed the handle of the trolley I was holding and said plenty of sanitizer in here. I said I didn’t say there wasn’t. I said I could not get the hand sanitizer to work and it was nearly empty. He said. Customer’s steal them. I told him my main issue was just how filthy the trolley was with muck not to even mention germs. I asked do you ever hose these trolley’s down? His reply was , not there jobs to make sure trolley’s clean it’s the customers job to clean the trolley’s. I decided I wasn’t going to try and explain anything to this rude man . I said I would write a review and I left. This is my nearest supermarket. I will never shop here again. This will be the very place I feel I would be most likely to pick up germs and possibly the virus due to lack of cleanliness and lack of interest from the manager. I dread to think how the back shop looks and the hygiene in the places we can’t see. Or maybe I should just come with a bucket and mop and mop the floor after I clean the filthy trolley’s. As the cleanliness seems to be down to the customer According to this rude manager .Very bad show Lidl Baljaffray. Maybe your manager should be given some training on how to communicate with customers. Like actually asking what there complaint is ? before going on the defence.He clearly has no idea.
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Posted 4 years ago
I visited Lidl in Chepstow on 16th June 2020 during the Pandemic. I was very disappointed that there was no staff member disinfecting trolleys or baskets. Also there was no arrows marking on the floor to guide customers to social distancing, no staff members controlling social distancing, Customers were mingling together in a very unsafe way. Very few customers and staff had masks on (I did have a mask). I felt very vulnerable and uncomfortable. The Corona virus has not gone and people are still being infected and dying. I will not be shopping in Lidl again.
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Posted 4 years ago
How greedy can a company be charging for water melons by weight! greed, greed greed, its difficult enough to find a ripe melon how awful of lidle
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Posted 4 years ago
COMPLAINT ABOUT LIDL'S 'PC' ANTI-MALE / ANTI-'WHITE' COMPLAINTS PROTOCOL / POLICY -- THE 'IT'S ANYTHING ANYBODY SAYS IT IS' IDIOTIC MALICIOUS NONSENSE. Lidl (LIDL GB) has been stonewalling my complaint since I sent it on April 19. I had been admonished by a store manager, who had summoned me to his office after (on my previous visit to the store) a till worker had made a transparently empty, indeed inadmissible obviously groundless complaint (nonsensical, or frivolous, or malicious) against me. I had what was agreed to have been a friendly brief chat with a (fellow ‘white’) till worker, to whom I expressed sympathy with workers being exposed to COVID-19, mentioning I possessed risk factors and that ethnic minorities also were now found to be at risk. This the till worker, behind my back, later deemed ‘racist’! My behaviour had been in all respects impeccable. The till worker apparently is either some sort of extreme-political nut, had either willfully or somehow inadvertently misinterpreted, or was himself anti-male ‘sexist’ and/or ageist, and/or ‘racist -- either anti-’white’, or possibly anti-ethnic minority -- as I have an unusually dark skin for a local ‘white’. The manager voiced the usual ‘it’s anything anyone says it is’ baloney (the so-called ‘Macpherson’ principle re discrimination / harassment), which is not subject to any test of reasonableness by definition: any defence can be rebuffed as ‘case proved’ from the very outset, and if not upheld the complainant could cite that the complaint had been facilitated or actively encouraged by company policy under false pretenses. So I challenged Lidl GB Head Office on the basis of its complaints policy. They repeatedly refused to divulge what it is, nor how they dealt with my complaint, and deem the case closed. It is not. Lidl owes me an apology and an explanation -- and an undertaking to review policy and get rid of any adherence to ‘Macpherson’. Going straight to chastisement before asking my side is fundamentally against any sort of due process in any processing of complaints. The very basis of law is establishing facts and then applying some standard of proof. I contend Lidl’s policy re complaints would not withstand legal challenge. Furthermore, given the basis of ‘Macpherson’ in ‘identity politics’ (/‘PC’) in political Left backlash against ordinary people, specifically ‘the workers’, deemed male, ‘white’ and heterosexual (pique for us all not buying Marxist bull), then Lidl’s behaviour is itself directly ‘sexist’ and ‘racist’ towards me. I have received several recorded-delivery stonewalling replies but still no answer. I will persist.
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Posted 4 years ago
I have been a chef for 28 years and always anti oven chips ,then I tried the triple cooked chips in beef dripping .wow what can I say .they crisp up amazingly in the oven light and fluffy in the middle and more importantly so much more healthy. If you take the time to read this please try them .
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Posted 4 years ago
Just the best.
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Posted 4 years ago
If your shop is going to have promotion items to get people to shop there then at least have more than 1 of that item delivered to your store. I waited for an hour for the shop to open knowing that there may not be many of the item I wanted, but 1 in store was a joke.
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Posted 4 years ago
absolute useless staff thought the women staff would have a bit more consideration just been told i can only visit the store once per day but have been in store in past month 3 times a day on occasions total rubbish they make the rules up as to suit themselves as like the company i used to work for also more importantly abused a disabled young lady as i hear not on at all way out of order total disgrace need to go back down to foljambe road also i know this virus is bad but these set of clowns are taking this too far good riddance lidl without being too funny its like trying to get into a nightclub and the so called bouncers on the door are just been plain stupid and arrogant as per usual hope they get new management soon absolutely useless staff they all want sacking staff at this store needing taking down a peg or two would urge other shoppers not to shop here just something else to add found out they lie too they said i jumped the queue but there was nobody in the queue when i got to the door the power has gone to their heads and not in a good way very bad store this is a review for the Chatsworth Road Chesterfield store
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Posted 4 years ago
absolute useless staff thought the women staff would have a bit more consideration just been told i can only visit the store once per day but have been in store in past month 3 times a day on occasions total rubbish they make the rules up as to suit themselves as like the company i used to work for also more importantly abused a disabled young lady as i hear not on at all way out of order total disgrace need to go back down to foljambe road also i know this virus is bad but these set of clowns are taking this too far good riddance lidl without being too funny its like trying to get into a nightclub and the so called bouncers on the door are just been plain stupid and arrogant as per usual hope they get new management soon absolutely useless staff they all want sacking staff at this store needing taking down a peg or two would urge other shoppers not to shop here just something else to add found out they lie too they said i jumped the queue but there was nobody in the queue when i got to the door the power has gone to their heads and not in a good way very bad store this is a review for the Chatsworth Road Chesterfield store
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Posted 4 years ago
Lidl UK is rated 2.6 based on 638 reviews