MADE.COM Reviews

Name: MADE.COM
Rating: 1.38

1.4 Rating 634 Reviews

8 %

of reviewers recommend MADE.COM

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Metrics

1.4

Based on 634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MADE.COM 1 star review on 25th October 2022

Edward Stock

MADE.COM 1 star review on 14th October 2022

Lhamo Bos

MADE.COM 1 star review on 22nd August 2022

Anonymous

MADE.COM 1 star review on 15th August 2022

Anonymous

Anonymous // 01/01/2019

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“The worst company to order from. Ordered the Hampton pouffe waited 12 weeks and it’s the wrong colour. Booked a collection and they didn’t register with the collection company so now have to wait another week + 10 days for refund. Terrible DO NOT ORDER FROM HERE.”

Helpful Report

Posted 5 years ago

“Total rip-off. Mis-sold a concrete top table; it's actually MDF with a layer of resin then concrete-coloured paint. The thin and weak paint is coming off after a month of light and careful use. Not fit for purpose. They sent a technician who tried to pressure us into signing something saying it's our fault. They refuse to take responsibility.”

Helpful Report

Posted 5 years ago

“DON'T BUY ANYTHING HERE!! If you are so unlucky as I was and you receive a defective product, BE READY for a real nightmare. There is NO possible to leave the package anywhere so you are doomed to wait at home for hours (in my case the whole Saturday morning and they didn't show up!). Awful communication as I said no alternatives.. In the end I threw the defective lamp in the trash!!!! NEVER EVER.”

Helpful Report

Posted 5 years ago

“Poor customer service! Stay away from this company. Bad! Bad! Will never buy from them again. Once they have your money, they can't care less if goods are not delivered on time. After waiting for over 14 weeks to get my order, they failed to order on the promised date and asked meto wait another 18 weeks!!! They take people for a ride!”

Helpful Report

Posted 5 years ago

“Cheap and nasty - won’t buy from there again, particularly as the customer service was so shocking. No empathy or regard for customers. I will never buy from there again and sure to spread the word”

Helpful Report

Posted 5 years ago

“awful customer services lies and blatant stupidity”

Helpful Report

Posted 5 years ago

“Great item. Super service.”

Helpful Report

Posted 5 years ago

“Style over substance! Sofa seat cushions are filled with an uncomfortable hard foam that looses shape after 1 month. Worst of all, these seat cushions have velcro on the underside so you can't even turn them over! Really disappointed as sofa looks good. Cost £600 so we have to live with it. Returns would cost £40 pick up fee plus £30 restocking cost, then needing to buy another sofa cos I'd donated mine”

Helpful Report

Posted 5 years ago

“I had really bad experience with 7 product that i have oredered from them. 1. Screws were not all included in the packages 2. One item could not be asembled because it had a manufacturing flaw 3. one product was never delivered 4. Product initialy had delivery within 4 weeks and then became after the order 12 weeks and other issues”

Helpful Report

Posted 5 years ago

“I have received a promotion code for my first time usage of made.com. I thought that's a great way to make use of made.com. I have ordered 2 x 2 curtains from made.com of which 1 was too short. First bad impression was that my order was delayed of nearly one week... So I wanted to return one of the curtains but then I found out that unfortunately the customer service team of made.com was not willing to offer a free return service and would have charged me 18 EUR for the return service. On top of that they would also deduct the discount that I have received through my first time order (although I would have kept 1 pair of the curtains). After mentioning that I would like to order the same product but just in a larger size they informed me that on top of all these metioned costs that would apply I would also need to pay another 10 EUR for transportation cost when I order new one. That is a very bad service for me comparing how other competitors treat their customers and their service. That was the first and LAST time I bought on made.com.”

Helpful Report

Posted 5 years ago

“I have never, ever had such a bad experience with a company. I ordered a sofa on December 3rd 2018, and as of today March 12 2019, the sofa hasn't arrived. I've been calling for the past 3 months and all I hear is that the sofa has been delivered. Obviously it hasn't, but what is most frustrating is that each time I call I get these mindless responses, Oh I'm sorry sir, we'll launch an investigation into that, only to get an email 2 weeks later saying "Our investigations show that the sofa has been delivered" with no proof or documentation. It's now come to the ridiculous stage of having to look into going to a small claims court to get my money back, which probably won't reimburse me for all the phone calls and time, crazy stuff”

Helpful Report

Posted 5 years ago

“Bought a beautiful dining room lamp. Would have liked a bit more info on the quality of the light (it's hard to imagine if it will be suitable until it is in place!) but otherwise it's very well made and delivery was easy.”

Helpful Report

Posted 5 years ago

“Outrageous returns/refund policy - will not buy from again and will encourage others to avoid. Delivery was also a farce. DON'T BOTHER”

Helpful Report

Posted 5 years ago

“Their returns system is not helpful at all really frustrating to simply try and send something back, to be honest this would put me off ordering again.”

Helpful Report

Posted 5 years ago

“I ordered 2 chairs 2 months ago and they should have been delivered this month - but I now find that they won't even be sent until the end of APRIL, making the delivery 2 months late. As if that isn't bad enough, there has been ZERO communication on this and I only discovered the delay by tracking the item myself. I paid for this order 2 months ago and am most unhappy and disappointed as I thought this company was bona fide but feel ripped-off. Still chasing the order and steeling myself for having to cancel it and demand a refund. No chairs and £75.00 down.”

Helpful Report

Posted 5 years ago

“cancelled order within 24hrs and was told i'd get a refund in 10 days as I paid by debit card. 4wks later still waiting.”

Helpful Report

Posted 5 years ago

“Faulty Furniture and Terrible Customer Support! I had no issues with the delivery of the Bremen Super king bed which took 2 weeks, however upon unpacking and assembling I had found issues with a number of parts - a defective leg support (made differently to the other 3 and therefore does not fit properly) and all the drawer parts had chipped/peeling edges. I was able to speaking with customer support on the day who said they will order parts for me, but this wasn't confirmed until 2 weeks later. After another 2 weeks I was told that this product is no longer stocked and it is impossible to source new parts. I requested a replacement of a different bed but this was not an option. The only options provided was a small £50 partial refund or £100 voucher, or a full refund - all after a month of chasing and very little communication. Had the parts not been available that should have been communicated to me at the beginning to avoid all of this hassle! I will not be purchasing from this company again, buyers beware!”

Helpful Report

Posted 5 years ago

“Shocking company policy with regards to manufacturer contact. Made.com has permanently delisted a product I am in an urgent need of. I rang customer services to see if they could put me in touch with the Thailand based manufacturer and they point blank refused it due to their 'policy' stating that manufacturers 'don't like giving out information'. More like if Made cant make money out of it let the customer and the manufacturer both lose out. Pathetic”

Helpful Report

Posted 5 years ago

“Terrible service from made.com. The bed was delivered at the end of January and had a part missing.Just spoke to an agent and she said it has still not arrived at there warehouse. I am definitely not buying anything from made.com again. Exhausting,poor customer service team.”

Helpful Report

Posted 5 years ago

“PLEASE CONSIDER YOUR MADE.COM PURCHASE CAREFULLY. After much searching and finding out West Elm no longer had the sofa we wanted, Made.com was the only place we could find a style of sofa that we really liked. The price was surprisingly low but reviews seemed good. It arrived damaged and MADE arranged for a replacement in a few weeks. Had I written a review at that time it would have been four or five stars. Sadly, after just 12 months, the sofa is sagging at the left and right hand sides that get used more. I appreciate it’s a cheaply priced piece of furniture but I don’t expect it to look like a “vintage” sofa after just twelve months. I reported it to MADE. Sent photos but apparently the only recourse is to pay a fee to get a third party to visit and fix it. MADE.COM furniture looks great on the whole but evidently they don’t stay that way for long. If you’re considering a purchase from this company, I’d just STRONGLY consider how long you want this to last. Ours was only used by two average size adults and failed in 12 months. If you have kids, or you’re bigger than average size, I wouldn’t expect it last 12 months!”

Helpful Report

Posted 5 years ago

MADE.COM is rated 1.4 based on 634 reviews